Service Guide
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SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
Service Guide
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SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
SurePOS 500 Series Hardware Service Guide for Models 533, 543, 544, 553, 563, 564, 573, and 5A3 August 3, 2006 SY27-0417-02
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... right to use or distribute whatever information you | supply in Appendix E, "Notices," on page 191. | Third Edition (June 2006) | This edition applies to the IBM® SurePOS 500, machine type 4840, Models 533, 543, 544, 553, 563, 564, 573, 5A3, | E43, E63, W33, W43, W53, W63, and W73. | Current versions of this information and the...
... right to use or distribute whatever information you | supply in Appendix E, "Notices," on page 191. | Third Edition (June 2006) | This edition applies to the IBM® SurePOS 500, machine type 4840, Models 533, 543, 544, 553, 563, 564, 573, 5A3, | E43, E63, W33, W43, W53, W63, and W73. | Current versions of this information and the...
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Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 1 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 Standard features 3 Optional features 4 Dual-display feature 4 PC Card subsystem 5 System software features ... 22 Clearing the CMOS settings 23 Chapter 3. Resolving problems 25 Start problem diagnosis here 25 Preliminary checklist 26 © Copyright IBM Corp. 2004, 2006 iii August 3, 2006 Contents Figures vii Tables xi Safety and environmental notices xiii Safety Information xiii Environmental ...
Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 1 SurePOS 500 Models 5x3 and 544/564 2 SurePOS 500 Models 5x3 and 544/564 Features 3 Standard features 3 Optional features 4 Dual-display feature 4 PC Card subsystem 5 System software features ... 22 Clearing the CMOS settings 23 Chapter 3. Resolving problems 25 Start problem diagnosis here 25 Preliminary checklist 26 © Copyright IBM Corp. 2004, 2006 iii August 3, 2006 Contents Figures vii Tables xi Safety and environmental notices xiii Safety Information xiii Environmental ...
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... Troubleshooting 27 CMOS recovery 30 Running Diagnostics 30 Using the Service Diskette (for the 5x3 models 30 Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 Using the IBM Diagnostics for POS System Units and Peripherals (for the SurePOS 500 Models 5x3 and 544/564 33 Handling static-sensitive devices 34 Covers - removing and replacing...
... Troubleshooting 27 CMOS recovery 30 Running Diagnostics 30 Using the Service Diskette (for the 5x3 models 30 Using the IBM Diagnostics for Peripherals (for the 5x3 models 31 Using the IBM Diagnostics for POS System Units and Peripherals (for the SurePOS 500 Models 5x3 and 544/564 33 Handling static-sensitive devices 34 Covers - removing and replacing...
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... and replacing 105 Compact cash drawer FRUs - removing and replacing 108 Common cash-drawer FRUs - disassembling 118 IBM 4610 SureMark printers - removal 122 4610 SureMark printer - Power Cords 167 Power cords 167 Appendix C. SurePOS 500 Models 5x3 and 544/564 tips 189 Contents v replacing 123 4610 SureMark printer installation on a non-keyboard integration tray...
... and replacing 105 Compact cash drawer FRUs - removing and replacing 108 Common cash-drawer FRUs - disassembling 118 IBM 4610 SureMark printers - removal 122 4610 SureMark printer - Power Cords 167 Power cords 167 Appendix C. SurePOS 500 Models 5x3 and 544/564 tips 189 Contents v replacing 123 4610 SureMark printer installation on a non-keyboard integration tray...
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...63 44. Removing the fansink 70 49. Removing the PC card adapter slot blank 74 52. SurePOS 500 Models 5x3 and 544/564 configuration with keyboard integration tray, integrated character display and 4820 SurePoint Solution options...50 31. Memory socket location 72 50. Memory module removal 73 51. HDD replacement 51 32. Power supply remove/replace 57 38. Example of the Power Management window 21 15. ...43. Removing the system board 66 46. Removing a PC card adapter 75 © Copyright IBM Corp. 2004, 2006 vii Setup Utility panels locations 18 12. Removing rear cover 39 20. ...
...63 44. Removing the fansink 70 49. Removing the PC card adapter slot blank 74 52. SurePOS 500 Models 5x3 and 544/564 configuration with keyboard integration tray, integrated character display and 4820 SurePoint Solution options...50 31. Memory socket location 72 50. Memory module removal 73 51. HDD replacement 51 32. Power supply remove/replace 57 38. Example of the Power Management window 21 15. ...43. Removing the system board 66 46. Removing a PC card adapter 75 © Copyright IBM Corp. 2004, 2006 vii Setup Utility panels locations 18 12. Removing rear cover 39 20. ...
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...for a non-keyboard integration tray . . . . 124 101. 4610 SureMark printer cable routing on a non-keyboard integration tray for the SurePOS 500 Models 5x3 and 544/564 84 61. Integrated display 79 57. Countertop non-keyboard integration tray 86 63. Removing the 4820 SurePoint Solution display ... onto the keyboard integration tray 120 97. 4610 SureMark Single-Station TF6 or TF7 printer connector locations 121 98. Removing the SurePOS 500 Models 5x3 and 544/564 from the integration tray 100 77. Removing the keyboard from the integration tray 96 73. Tailgate connector locations...
...for a non-keyboard integration tray . . . . 124 101. 4610 SureMark printer cable routing on a non-keyboard integration tray for the SurePOS 500 Models 5x3 and 544/564 84 61. Integrated display 79 57. Countertop non-keyboard integration tray 86 63. Removing the 4820 SurePoint Solution display ... onto the keyboard integration tray 120 97. 4610 SureMark Single-Station TF6 or TF7 printer connector locations 121 98. Removing the SurePOS 500 Models 5x3 and 544/564 from the integration tray 100 77. Removing the keyboard from the integration tray 96 73. Tailgate connector locations...
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...18. SurePOS 500 Series power supply 178 20. Speaker connector-pin assignments 179 22. USB port connector-pin assignments 180 24. Assignment for 15-pin serial connector 183 31. Ethernet connector-pin assignments 184 34. Assignment of parallel-connector pins 183 32. Keyboard... and actions 27 8. SurePOS 500 Series dimensions 170 15. Input voltage, frequency 178 19. SurePOS 500 Models 5x3 and 544/564 task information 25 7. RJ-45 connector-pin assignments 181 30. Assignment of diskette-drive connector pins 184 33. Trademarks 197 © Copyright IBM Corp. 2004, 2006 ...
...18. SurePOS 500 Series power supply 178 20. Speaker connector-pin assignments 179 22. USB port connector-pin assignments 180 24. Assignment for 15-pin serial connector 183 31. Ethernet connector-pin assignments 184 34. Assignment of parallel-connector pins 183 32. Keyboard... and actions 27 8. SurePOS 500 Series dimensions 170 15. Input voltage, frequency 178 19. SurePOS 500 Models 5x3 and 544/564 task information 25 7. RJ-45 connector-pin assignments 181 30. Assignment of diskette-drive connector pins 184 33. Trademarks 197 © Copyright IBM Corp. 2004, 2006 ...
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... Model 5A3 also apply to Model W53; v IBM Safety Information - references to Model 543 also apply to Model W73; references to Model 573 also apply to Model W43; Select Support, then select Publications. references to Model 563 also apply to Model W43; references to Model 543 also apply to Model W63; references to Model 544 also apply to Model W33; Related publications The SurePOS 500...
... Model 5A3 also apply to Model W53; v IBM Safety Information - references to Model 543 also apply to Model W73; references to Model 573 also apply to Model W43; Select Support, then select Publications. references to Model 563 also apply to Model W43; references to Model 543 also apply to Model W63; references to Model 544 also apply to Model W33; Related publications The SurePOS 500...
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...applicable, include a reference to the specific location of this document. The latest version of Changes | August 2006 Web update to an IBM representative. Information regarding Models 544 and 564 | v Adds information about this document is indicated by giving it to SY27-0417-02 | This update: |...comments link within the introductory text. Select Support, then Publications. June 2006 to the IBM support Web site at http://www.ibm.com/solutions/retail/store. New part numbers for Models 543 and 553 | Changed or new information is available on which you are manufactured...
...applicable, include a reference to the specific location of this document. The latest version of Changes | August 2006 Web update to an IBM representative. Information regarding Models 544 and 564 | v Adds information about this document is indicated by giving it to SY27-0417-02 | This update: |...comments link within the introductory text. Select Support, then Publications. June 2006 to the IBM support Web site at http://www.ibm.com/solutions/retail/store. New part numbers for Models 543 and 553 | Changed or new information is available on which you are manufactured...
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Web update to SY27-0417-00 (June, 2004) This update adds information about new Models W33, W43, W53, and W63. It also provides an new remote mount for the display tablet. March, 2004 First edition About this guide xxiii August 3, 2006 March, 2005 Web update This update adds new Models 573 and 5A3.
Web update to SY27-0417-00 (June, 2004) This update adds information about new Models W33, W43, W53, and W63. It also provides an new remote mount for the display tablet. March, 2004 First edition About this guide xxiii August 3, 2006 March, 2005 Web update This update adds new Models 573 and 5A3.
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... or store efficiently. August 3, 2006 Chapter 1. The machine type for these models is 4840. references to Model 543 also apply to Models E64; references to Model 564 also apply to Models E43 and W43; Figure 1 on page 2 shows a sample SurePOS 500 Models 5x3 and 544/564 configuration. © Copyright IBM Corp. 2004, 2006 1 everything from standard serial-attached devices, such...
... or store efficiently. August 3, 2006 Chapter 1. The machine type for these models is 4840. references to Model 543 also apply to Models E64; references to Model 564 also apply to Models E43 and W43; Figure 1 on page 2 shows a sample SurePOS 500 Models 5x3 and 544/564 configuration. © Copyright IBM Corp. 2004, 2006 1 everything from standard serial-attached devices, such...
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SurePOS 500 Models 5x3 and 544/564 configuration with optional features SurePOS 500 Models 5x3 and 544/564 All SurePOS 500 Models 5x3 and 544/564 (except Model 5A3) use an Intel® Celeron®, 2.0-GHz processor. The Model 5A3 uses an Intel Pentium® 4, 2.8-GHz processor. | These models provide a touch screen, using infrared technology, an active matrix | (TFT) color LCD, 10/100-Mbps networking, and all standard PC ports. 2 Introduction August 3, 2006 Figure 1.
SurePOS 500 Models 5x3 and 544/564 configuration with optional features SurePOS 500 Models 5x3 and 544/564 All SurePOS 500 Models 5x3 and 544/564 (except Model 5A3) use an Intel® Celeron®, 2.0-GHz processor. The Model 5A3 uses an Intel Pentium® 4, 2.8-GHz processor. | These models provide a touch screen, using infrared technology, an active matrix | (TFT) color LCD, 10/100-Mbps networking, and all standard PC ports. 2 Introduction August 3, 2006 Figure 1.
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... Table 1 for Point of Service. | 2. SurePOS 500 Models 5x3 and 544/564 Features | ||| Model Operator terminal Audio | ||| 533/W33 12.1-in . Wx3 models are preloaded with Microsoft® Windows® XP Embedded | for features.) | Notes: | 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564,...||| 543/E43/W43 12.1-in . Ex3 and Ex4 models are standard on Models 5x3 and 544/564: v Integrated power supply v 40-GB, 3.5-in., IDE, hard disk drive (HDD) (or 256 MB CompactFlash, available in Model 533 only) v Three RS-232 serial ports, unpowered...
... Table 1 for Point of Service. | 2. SurePOS 500 Models 5x3 and 544/564 Features | ||| Model Operator terminal Audio | ||| 533/W33 12.1-in . Wx3 models are preloaded with Microsoft® Windows® XP Embedded | for features.) | Notes: | 1. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564,...||| 543/E43/W43 12.1-in . Ex3 and Ex4 models are standard on Models 5x3 and 544/564: v Integrated power supply v 40-GB, 3.5-in., IDE, hard disk drive (HDD) (or 256 MB CompactFlash, available in Model 533 only) v Three RS-232 serial ports, unpowered...
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...the SurePOS 500 Models 5x3 and 544/564 or attached as a standard feature. v IBM 1.44-MB, external diskette drive v Three-track MSR v Dual-sided, single-track MSR (Japan and Korea only) v Mouse and keyboard "Y" cable v IBM SurePOS 500/600 Series Compact ANPOS Keyboard v 4610 SureMark Printer (Models TF6..., TF7, IF6, TG3, TG4, TG5, TI3, TI4, TI5, DG3, and DG4) v IBM 4820 SurePoint® Solutions (Models 4FT, 4FD, 2GN, 5GN, and 2GB) v 256-MB CompactFlash, available in any combination...
...the SurePOS 500 Models 5x3 and 544/564 or attached as a standard feature. v IBM 1.44-MB, external diskette drive v Three-track MSR v Dual-sided, single-track MSR (Japan and Korea only) v Mouse and keyboard "Y" cable v IBM SurePOS 500/600 Series Compact ANPOS Keyboard v 4610 SureMark Printer (Models TF6..., TF7, IF6, TG3, TG4, TG5, TI3, TI4, TI5, DG3, and DG4) v IBM 4820 SurePoint® Solutions (Models 4FT, 4FD, 2GN, 5GN, and 2GB) v 256-MB CompactFlash, available in any combination...
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...The SurePOS 500 Models 5x3 and 544/564 supports the following operating systems: v PC DOS 2000 v Microsoft® Windows® 2000 v Windows XP/XPe | v IBM Retail Environment for PC Card cards. ACPI is supported only on these models. August 3, 2006 Optional features PC Card subsystem Models ...Management (APM) (DOS and Linux only) v Advanced Configuration and Power Interface (ACPI)1 v Flash-update utility program | v SurePOS 500 Models 5x3 and 544/564 Diagnostic programs v Device drivers 1. The subsystem allows you to use a wireless card on Windows-based systems Chapter 1. ...
...The SurePOS 500 Models 5x3 and 544/564 supports the following operating systems: v PC DOS 2000 v Microsoft® Windows® 2000 v Windows XP/XPe | v IBM Retail Environment for PC Card cards. ACPI is supported only on these models. August 3, 2006 Optional features PC Card subsystem Models ...Management (APM) (DOS and Linux only) v Advanced Configuration and Power Interface (ACPI)1 v Flash-update utility program | v SurePOS 500 Models 5x3 and 544/564 Diagnostic programs v Device drivers 1. The subsystem allows you to use a wireless card on Windows-based systems Chapter 1. ...
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Figure 2. System mounting options August 3, 2006 Mounting options You can mount the SurePOS 500 Models 5x3 and 544/564 in the following ways: v Free-standing on a counter top v Secured to a counter top (with or without integration tray. v Using a ...v Secured to a full-size cash drawer (with Model 573 on a narrow cash drawer is not recommended. You should use the integration tray instead. Free-standing option Figure 2 illustrates the free-standing mounting option. Free-standing option 6 The Wall Mount feature must be specified when ordering your SurePOS 500 Models 5x3 and 544/564.
Figure 2. System mounting options August 3, 2006 Mounting options You can mount the SurePOS 500 Models 5x3 and 544/564 in the following ways: v Free-standing on a counter top v Secured to a counter top (with or without integration tray. v Using a ...v Secured to a full-size cash drawer (with Model 573 on a narrow cash drawer is not recommended. You should use the integration tray instead. Free-standing option Figure 2 illustrates the free-standing mounting option. Free-standing option 6 The Wall Mount feature must be specified when ordering your SurePOS 500 Models 5x3 and 544/564.
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Figure 3 shows a SurePOS 500 Models 5x3 and 544/564 and an IBM 4610 SureMark printer mounted to the counter or you are two variations of the countertop mounting option. August 3, 2006 System mounting options Countertop mounting options ... and 544/564 is then securely attached to the integration tray with two screws. Figure 3. Countertop mounting option with a mounting bracket. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 7 The unit is replaced with integration tray Chapter 1. If you can use the countertop integration tray. ...
Figure 3 shows a SurePOS 500 Models 5x3 and 544/564 and an IBM 4610 SureMark printer mounted to the counter or you are two variations of the countertop mounting option. August 3, 2006 System mounting options Countertop mounting options ... and 544/564 is then securely attached to the integration tray with two screws. Figure 3. Countertop mounting option with a mounting bracket. Introducing the IBM SurePOS 500 Series Models 533, 543, 544, 553, 563, 564, 573, and 5A3 7 The unit is replaced with integration tray Chapter 1. If you can use the countertop integration tray. ...
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System mounting options August 3, 2006 Figure 4 shows a SurePOS 500 Models 5x3 and 544/564, a keyboard and a IBM 4610 SureMark printer mounted to a countertop keyboard-integration tray. Countertop mounting option with keyboard-integration tray 8 Figure 4.
System mounting options August 3, 2006 Figure 4 shows a SurePOS 500 Models 5x3 and 544/564, a keyboard and a IBM 4610 SureMark printer mounted to a countertop keyboard-integration tray. Countertop mounting option with keyboard-integration tray 8 Figure 4.