HP ProLiant Servers Troubleshooting Guide
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...xx5 (June 2006) ...10 375445-xx4 (May 2006)...11 375445-xx3 (September 2005) ...11 Getting started...12 HP ProLiant 100 Series Server troubleshooting information 12 How to use this guide ...12 Pre-diagnostic steps ...13 Important safety information...13 Symptom information ...16 Prepare the...Power-on problems flowchart ...26 POST problems flowchart ...29 Operating system boot problems flowchart 31 Server fault indications flowchart ...32 Hardware problems ...36 Procedures for all ProLiant servers...36 Power problems ...36 Power source problems ...36 Power supply problems ...36 UPS problems ......
...xx5 (June 2006) ...10 375445-xx4 (May 2006)...11 375445-xx3 (September 2005) ...11 Getting started...12 HP ProLiant 100 Series Server troubleshooting information 12 How to use this guide ...12 Pre-diagnostic steps ...13 Important safety information...13 Symptom information ...16 Prepare the...Power-on problems flowchart ...26 POST problems flowchart ...29 Operating system boot problems flowchart 31 Server fault indications flowchart ...32 Hardware problems ...36 Procedures for all ProLiant servers...36 Power problems ...36 Power source problems ...36 Power supply problems ...36 UPS problems ......
HP ProLiant Servers Troubleshooting Guide
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...) ........ 88 Server configuration information...88 Installation and configuration information for the server setup software 88 Software installation and configuration of the server 88 iLO information ...88 Management of the server ...88 Installation and configuration information for the server management system 88... POST error messages 114 Non-numeric messages or beeps only 114 100 Series ...124 200 Series ...126 300 Series ...130 400 Series ...131 600 Series ...132 1100 Series ...133 1600 Series ...133 1700 Series ...137 Event list error messages ...155 Introduction to event list error...
...) ........ 88 Server configuration information...88 Installation and configuration information for the server setup software 88 Software installation and configuration of the server 88 iLO information ...88 Management of the server ...88 Installation and configuration information for the server management system 88... POST error messages 114 Non-numeric messages or beeps only 114 100 Series ...124 200 Series ...126 300 Series ...130 400 Series ...131 600 Series ...132 1100 Series ...133 1600 Series ...133 1700 Series ...137 Event list error messages ...155 Introduction to event list error...
HP ProLiant Servers Troubleshooting Guide
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...; Common problem resolution (on page 90) Getting started HP ProLiant 100 Series Server troubleshooting information For HP ProLiant 100 Series Server troubleshooting information, see the respective server user guides. This guide provides common procedures and solutions for the many levels of troubleshooting a ProLiant server-from the most basic connector issues to mean servers and server blades. The flowcharts identify a diagnostic tool or a process...
...; Common problem resolution (on page 90) Getting started HP ProLiant 100 Series Server troubleshooting information For HP ProLiant 100 Series Server troubleshooting information, see the respective server user guides. This guide provides common procedures and solutions for the many levels of troubleshooting a ProLiant server-from the most basic connector issues to mean servers and server blades. The flowcharts identify a diagnostic tool or a process...
HP ProLiant Servers Troubleshooting Guide
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.../support) Select your country and then follow the appropriate diagnostic path. Under Servers, select ProLiant and tc series servers. o HP BladeSystem p-Class Support and Documents (http://www.hp.com/products/servers/proliant-bl/p-class/info) Diagnostic flowcharts 22 HP ProLiant maintenance and service guides: o Business Support Center (http://www.hp.com/go/bizsupport) Select Manuals. Select the product, and then locate...
.../support) Select your country and then follow the appropriate diagnostic path. Under Servers, select ProLiant and tc series servers. o HP BladeSystem p-Class Support and Documents (http://www.hp.com/products/servers/proliant-bl/p-class/info) Diagnostic flowcharts 22 HP ProLiant maintenance and service guides: o Business Support Center (http://www.hp.com/go/bizsupport) Select Manuals. Select the product, and then locate...
HP ProLiant Servers Troubleshooting Guide
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... see if the PPM is configured with the access panel open or removed. Processor problems Action: 1. If the system is an HP ProLiant G6 server with HP iLO 2 Firmware version 1.77 or later, the IML message reports the following message: Uncorrectable Memory Error (Module Unknown) This does...server documentation. 2. If reseating the PPMs is not effective, remove all DIMM LEDs illuminate amber, .... ...the health LED is blinking red, the system emits continuous beeps, and an entry is logged to the Integrated Management Log (IML) Possible cause: The server is configured with 5500-series...
... see if the PPM is configured with the access panel open or removed. Processor problems Action: 1. If the system is an HP ProLiant G6 server with HP iLO 2 Firmware version 1.77 or later, the IML message reports the following message: Uncorrectable Memory Error (Module Unknown) This does...server documentation. 2. If reseating the PPMs is not effective, remove all DIMM LEDs illuminate amber, .... ...the health LED is blinking red, the system emits continuous beeps, and an entry is logged to the Integrated Management Log (IML) Possible cause: The server is configured with 5500-series...
HP ProLiant Servers Troubleshooting Guide
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... 73). • VCA ("Version control" on page 77) Access this process, the server emits a series of the ROM image existing on the target server is supported on supported servers, boot to the appropriate media (ROM flash diskette or USB key) for HP c-Class BladeSystem NOTE: The Onboard Administrator and NIC firmware are only supported in...
... 73). • VCA ("Version control" on page 77) Access this process, the server emits a series of the ROM image existing on the target server is supported on supported servers, boot to the appropriate media (ROM flash diskette or USB key) for HP c-Class BladeSystem NOTE: The Onboard Administrator and NIC firmware are only supported in...
HP ProLiant Servers Troubleshooting Guide
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...supported on the HP website (http://www.hp.com/support). USB Tape-based One button Disaster Recovery (OBDR) drive detected. One or more 800-MHz front side bus speed processors have been initialized at 667MHz. Action: Refer to the applicable server user guide ... supported power supply in bay X is indicated by a series of beeps of increasing pitch. Unsupported Processor Detected System will ONLY boot ROMPAQ Utility. System Halted. System Halted! Action: Correct the processor configuration. Power down the server. 2. Allow 15 minutes for supported processors. Error messages ...
...supported on the HP website (http://www.hp.com/support). USB Tape-based One button Disaster Recovery (OBDR) drive detected. One or more 800-MHz front side bus speed processors have been initialized at 667MHz. Action: Refer to the applicable server user guide ... supported power supply in bay X is indicated by a series of beeps of increasing pitch. Unsupported Processor Detected System will ONLY boot ROMPAQ Utility. System Halted. System Halted! Action: Correct the processor configuration. Power down the server. 2. Allow 15 minutes for supported processors. Error messages ...
HP ProLiant Servers Troubleshooting Guide
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... as indicated. 203-Memory Address Error Audible Beeps: None Possible Cause: Memory failure detected. Error messages 126 Run the server setup utility to the real-time clock has occurred. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 75) has been reinitialized due to replace the onboard battery. 163-Time & Date Not... key to record the new configuration. The realtime clock loses power if the onboard battery is incorrect. Action: Event message, no action is required. 200 Series 201-Memory Error Audible Beeps: None Possible Cause: Memory failure detected.
... as indicated. 203-Memory Address Error Audible Beeps: None Possible Cause: Memory failure detected. Error messages 126 Run the server setup utility to the real-time clock has occurred. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 75) has been reinitialized due to replace the onboard battery. 163-Time & Date Not... key to record the new configuration. The realtime clock loses power if the onboard battery is incorrect. Action: Event message, no action is required. 200 Series 201-Memory Error Audible Beeps: None Possible Cause: Memory failure detected.
HP ProLiant Servers Troubleshooting Guide
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... Failed, Processor X Audible Beeps: 1 short Possible Cause: Processor in slot X failed. Power down the server, and then reconnect the keyboard. 2. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as indic ated. 300 Series 301-Keyboard Error Audible Beeps: None Possible Cause: Keyboard failure occurred. Action: 1. Be sure...
... Failed, Processor X Audible Beeps: 1 short Possible Cause: Processor in slot X failed. Power down the server, and then reconnect the keyboard. 2. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as indic ated. 300 Series 301-Keyboard Error Audible Beeps: None Possible Cause: Keyboard failure occurred. Action: 1. Be sure...
HP ProLiant Servers Troubleshooting Guide
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... Action: Run the server setup utility and correct the configuration. 404-Parallel Port Address Conflict Detected... ...A hardware conflict in your operating system to remove the system board. Error messages 131 CAUTION: Only authorized technicians trained by HP should attempt to insure ...exist. Action: 1. Action: 1. If you believe the system board requires replacement, contact HP Technical Support ("Contacting HP" on page 74) and replace failed components as indicated. 400 Series 40X-Parallel Port X Address Assignment Conflict Audible Beeps: 2 short Possible Cause: Both ...
... Action: Run the server setup utility and correct the configuration. 404-Parallel Port Address Conflict Detected... ...A hardware conflict in your operating system to remove the system board. Error messages 131 CAUTION: Only authorized technicians trained by HP should attempt to insure ...exist. Action: 1. Action: 1. If you believe the system board requires replacement, contact HP Technical Support ("Contacting HP" on page 74) and replace failed components as indicated. 400 Series 40X-Parallel Port X Address Assignment Conflict Audible Beeps: 2 short Possible Cause: Both ...
HP ProLiant Servers Troubleshooting Guide
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... diskette from working correctly. Action: Run the server setup utility to see if the hardware is the cause of the conflict. 2. Action: 1. Run Insight Diagnostics ("HP Insight Diagnostics" on the boot disk is corrupt. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed... components as indicated. 602-Diskette Boot Record Error Audible Beeps: None Possible Cause: The boot sector on page 74) and replace failed components as indicated. 600 Series 601-Diskette Controller Error ...
... diskette from working correctly. Action: Run the server setup utility to see if the hardware is the cause of the conflict. 2. Action: 1. Run Insight Diagnostics ("HP Insight Diagnostics" on the boot disk is corrupt. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed... components as indicated. 602-Diskette Boot Record Error Audible Beeps: None Possible Cause: The boot sector on page 74) and replace failed components as indicated. 600 Series 601-Diskette Controller Error ...
HP ProLiant Servers Troubleshooting Guide
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Run the server setup utility to server documentation for the system to COM X. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as indicated. 1100 Series 1151-Com Port 1 Address Assignment Conflict Audible Beeps: 2 short Possible Cause: Both external and ...message displays again if a battery failure has occurred. If you have been lost power. Action: Run the server setup utility and correct the configuration. 1600 Series 1609 - 611-Primary Floppy Port Address Assignment Conflict Audible Beeps: 2 short Possible Cause: A hardware conflict in...
Run the server setup utility to server documentation for the system to COM X. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as indicated. 1100 Series 1151-Com Port 1 Address Assignment Conflict Audible Beeps: 2 short Possible Cause: Both external and ...message displays again if a battery failure has occurred. If you have been lost power. Action: Run the server setup utility and correct the configuration. 1600 Series 1609 - 611-Primary Floppy Port Address Assignment Conflict Audible Beeps: 2 short Possible Cause: A hardware conflict in...
HP ProLiant Servers Troubleshooting Guide
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Action: Run the server setup utility and correct the configuration. 1700 Series 1707 - Bootstrap NVRAM checksum failed The second line of the message includes one of text: (unrecoverable error) or (no suitable backup found) Audible Beeps: None ... ways: • It was detected as corrupt, and the backup copy was restored. • It was automatically updated because a newer version was available. Reboot the server. 2. 1615-Power Supply Failure, Power Supply Unplugged, or Power Supply Fan Failure in Bay X Audible Beeps: None Possible Cause: The power supply has failed, or...
Action: Run the server setup utility and correct the configuration. 1700 Series 1707 - Bootstrap NVRAM checksum failed The second line of the message includes one of text: (unrecoverable error) or (no suitable backup found) Audible Beeps: None ... ways: • It was detected as corrupt, and the backup copy was restored. • It was automatically updated because a newer version was available. Reboot the server. 2. 1615-Power Supply Failure, Power Supply Unplugged, or Power Supply Fan Failure in Bay X Audible Beeps: None Possible Cause: The power supply has failed, or...
HP ProLiant Servers Troubleshooting Guide
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...Event type: Coprocessor geometric series is out of range. MSG_CPU_RR_2 Event type: A Pentium floating point bug exists. Error messages 168 MSG_CPU_RR_5 Event type: Refresh count is out of range. Action: • Ensure proper ventilation and cooling for the server. • Ensure the...Insight Diagnostics. • Replace the processor. Action: Replace the processor. Action: • Ensure proper ventilation and cooling for the server. • Ensure the processor heatsinks are attached correctly (do not remove them ). • Check diagnostics and the Integrated Management ...
...Event type: Coprocessor geometric series is out of range. MSG_CPU_RR_2 Event type: A Pentium floating point bug exists. Error messages 168 MSG_CPU_RR_5 Event type: Refresh count is out of range. Action: • Ensure proper ventilation and cooling for the server. • Ensure the...Insight Diagnostics. • Replace the processor. Action: Replace the processor. Action: • Ensure proper ventilation and cooling for the server. • Ensure the processor heatsinks are attached correctly (do not remove them ). • Check diagnostics and the Integrated Management ...
HP Server Configuration Guide for System Center Integrations
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... 2007 discover and monitor the following HP hardware platforms running HP Insight Management Agents: • HP ProLiant servers o HP ProLiant DL300 series o HP ProLiant DL500 series o HP ProLiant ML series o HP ProLiant BL series (p-class and c-class) • HP Integrity servers o HP Integrity Superdome series o HP Integrity rx1620 o HP Integrity rx2620 o HP Integrity rx2660 o HP Integrity rx3600 o HP Integrity rx4640 o HP Integrity rx6600 o HP Integrity rx7620 o HP Integrity rx7640 o HP Integrity rx8620 o HP Integrity rx8640 o HP Integrity Virtual Machines Supported operating systems...
... 2007 discover and monitor the following HP hardware platforms running HP Insight Management Agents: • HP ProLiant servers o HP ProLiant DL300 series o HP ProLiant DL500 series o HP ProLiant ML series o HP ProLiant BL series (p-class and c-class) • HP Integrity servers o HP Integrity Superdome series o HP Integrity rx1620 o HP Integrity rx2620 o HP Integrity rx2660 o HP Integrity rx3600 o HP Integrity rx4640 o HP Integrity rx6600 o HP Integrity rx7620 o HP Integrity rx7640 o HP Integrity rx8620 o HP Integrity rx8640 o HP Integrity Virtual Machines Supported operating systems...
HP Server Configuration Guide for System Center Integrations
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... Essentials that access HP SIM, the HP System Management Homepage on individual managed systems, and HP Management Processors HP hardware support The HP Server Management Pack for System Center Essentials discovers and monitors the following HP hardware platforms running HP Insight Management Agents: • HP ProLiant servers o HP ProLiant DL300 series o HP ProLiant DL500 series o HP ProLiant ML series o HP ProLiant BL series (p-class and c-class) Supported operating systems The HP Server Management Pack for...
... Essentials that access HP SIM, the HP System Management Homepage on individual managed systems, and HP Management Processors HP hardware support The HP Server Management Pack for System Center Essentials discovers and monitors the following HP hardware platforms running HP Insight Management Agents: • HP ProLiant servers o HP ProLiant DL300 series o HP ProLiant DL500 series o HP ProLiant ML series o HP ProLiant BL series (p-class and c-class) Supported operating systems The HP Server Management Pack for...
Implementing Microsoft Windows Server 2003 with Service Pack 1 on ProLiant servers integration note
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... DDS2 4/16 GB Autoloader Compaq DDS3 12/24 GB DAT Autoloader Compaq DDS4 8 Cassette Autoloader HP DDS4 6 Cassette Autoloader StorageWorks 35GB AIT Autoloader StorageWorks 8/16 Cartridge DLT Autoloader StorageWorks SSL1016 Autoloader ...Series Mini-Libraries LIBXPRMC.SYS Windows Server 2003 SP1 CD Yes StorageWorks SSL2020 AIT MiniLibrary LIBXPRMC.SYS Windows Server 2003 SP1 CD Yes StorageWorks TL881 DLT MiniLibrary LIBXPRMC.SYS Windows Server 2003 SP1 CD Yes StorageWorks TL891 DLT MiniLibrary LIBXPRMC.SYS Windows Server 2003 SP1 CD Yes Drive Array Notification 6 CPQDAEN.SYS ProLiant...
... DDS2 4/16 GB Autoloader Compaq DDS3 12/24 GB DAT Autoloader Compaq DDS4 8 Cassette Autoloader HP DDS4 6 Cassette Autoloader StorageWorks 35GB AIT Autoloader StorageWorks 8/16 Cartridge DLT Autoloader StorageWorks SSL1016 Autoloader ...Series Mini-Libraries LIBXPRMC.SYS Windows Server 2003 SP1 CD Yes StorageWorks SSL2020 AIT MiniLibrary LIBXPRMC.SYS Windows Server 2003 SP1 CD Yes StorageWorks TL881 DLT MiniLibrary LIBXPRMC.SYS Windows Server 2003 SP1 CD Yes StorageWorks TL891 DLT MiniLibrary LIBXPRMC.SYS Windows Server 2003 SP1 CD Yes Drive Array Notification 6 CPQDAEN.SYS ProLiant...
Integrating Microsoft Windows Server 2003 R2 on HP ProLiant servers
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... 3 Identity Management...3 Efficient Storage Management ...3 IPMI and WS-Management ...4 IPMI and WS-Management for the HP ProLiant 100 Series Servers 4 HP IPMI Provider for HP BladeSystem Servers and ProLiant 300 and 500 Series Servers 5 Supported configurations ...5 Recommended system configuration 5 Supported hardware ...6 ProLiant servers and storage and network options 6 ProLiant cluster support ...6 PCI Hot Plug support ...7 Lights-Out management support ...7 Supported software...8 Installing Microsoft...
... 3 Identity Management...3 Efficient Storage Management ...3 IPMI and WS-Management ...4 IPMI and WS-Management for the HP ProLiant 100 Series Servers 4 HP IPMI Provider for HP BladeSystem Servers and ProLiant 300 and 500 Series Servers 5 Supported configurations ...5 Recommended system configuration 5 Supported hardware ...6 ProLiant servers and storage and network options 6 ProLiant cluster support ...6 PCI Hot Plug support ...7 Lights-Out management support ...7 Supported software...8 Installing Microsoft...
Integrating Microsoft Windows Server 2003 R2 on HP ProLiant servers
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... standard management protocol for monitoring system hardware. A micro-controller that monitors the system and allows for the HP ProLiant 100 Series Servers are key terms an administrator should be familiar with when working with regard to the high Total Cost of...• Baseboard Management Controller (BMC) - The driver that implements a high-level abstraction of server hardware. IPMI and WS-Management for the HP ProLiant 100 Series Servers The HP ProLiant 100 Series Servers listed in conjunction with the WS-Management protocol, Microsoft addresses the concerns of customers with WS-...
... standard management protocol for monitoring system hardware. A micro-controller that monitors the system and allows for the HP ProLiant 100 Series Servers are key terms an administrator should be familiar with when working with regard to the high Total Cost of...• Baseboard Management Controller (BMC) - The driver that implements a high-level abstraction of server hardware. IPMI and WS-Management for the HP ProLiant 100 Series Servers The HP ProLiant 100 Series Servers listed in conjunction with the WS-Management protocol, Microsoft addresses the concerns of customers with WS-...
Integrating Microsoft Windows Server 2003 R2 on HP ProLiant servers
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... of information. Note 2: For the latest system requirements for Windows Server 2003 R2. Table 2. HP IPMI Provider for HP BladeSystem Servers and ProLiant 300 and 500 Series Servers For HP BladeSystem Servers and ProLiant 300 and 500 Series Servers that meets the recommended hardware configuration established by Microsoft. Supported configurations Windows Server 2003 R2 should load and run on the partition to visit...
... of information. Note 2: For the latest system requirements for Windows Server 2003 R2. Table 2. HP IPMI Provider for HP BladeSystem Servers and ProLiant 300 and 500 Series Servers For HP BladeSystem Servers and ProLiant 300 and 500 Series Servers that meets the recommended hardware configuration established by Microsoft. Supported configurations Windows Server 2003 R2 should load and run on the partition to visit...
