HP Notebook Series - Maintenance, Shipping and Travel Guide
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.... To do a partial backup of selected files or folders, use the notebook for e-mail or to diskettes or other high-capacity backup devices. 1-2 Maintenance, Shipping and Travel You can protect the notebook from infection by installing antivirus software. Maintaining Your Software and Personal Data Virus... Protection If you risk infecting the system with a computer virus. Several products available on your notebook and retrieve lost or damaged files, you should back up your files regularly to access the World Wide Web, you use backup ...
.... To do a partial backup of selected files or folders, use the notebook for e-mail or to diskettes or other high-capacity backup devices. 1-2 Maintenance, Shipping and Travel You can protect the notebook from infection by installing antivirus software. Maintaining Your Software and Personal Data Virus... Protection If you risk infecting the system with a computer virus. Several products available on your notebook and retrieve lost or damaged files, you should back up your files regularly to access the World Wide Web, you use backup ...
HP Notebook Series - Maintenance, Shipping and Travel Guide
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... the airflow. Make sure that vents, which can erase your data. ■ Keep liquids and excessive moisture away from your notebook and keyboard to prevent costly repairs. Å WARNING: To reduce the risk of electric shock or damage to internal components, do not allow a hard surface,... such as an adjoining optional printer, or a soft surface, such as a durable product. 2 Maintaining Your Hardware Your notebook is in the carrying case....
... the airflow. Make sure that vents, which can erase your data. ■ Keep liquids and excessive moisture away from your notebook and keyboard to prevent costly repairs. Å WARNING: To reduce the risk of electric shock or damage to internal components, do not allow a hard surface,... such as an adjoining optional printer, or a soft surface, such as a durable product. 2 Maintaining Your Hardware Your notebook is in the carrying case....
Maintenance and Service Guide
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... (with Fan 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...
... (with Fan 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...
Maintenance and Service Guide
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...membership within the U.S. The manual is for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, ...www.hp.com/go/bizsupport http://www.hp.com.au/ Keyword: HP GO HP (800) 457-1762 (801) 431-1587 http://www.microsoft.com/ Restricted to install, configure, and repair these products. Information about the notebook computers and related products. U.S. These notebook models...
...membership within the U.S. The manual is for servicing the HP Pavilion ze5600, ze5500, ze5400, ze5300, ze5200, ze4700, ze4600, ze4500, ze4400, ze4300, ze4200, and ze4100 Notebook PCs, HP Compaq nx9010, nx9008, nx9005, and nx9000 Notebook PCs, Compaq Evo Notebook 1050v and 1010v Series, and Compaq Presario 2500, ...www.hp.com/go/bizsupport http://www.hp.com.au/ Keyword: HP GO HP (800) 457-1762 (801) 431-1587 http://www.microsoft.com/ Restricted to install, configure, and repair these products. Information about the notebook computers and related products. U.S. These notebook models...
Maintenance and Service Guide
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...motherboard (page 2-50) PCA, switchboard (page 2-19) • Rubber screw plugs, display (page 2-12) CAUTION: Always provide proper grounding when performing repairs. 2 Removal and Replacement This chapter tells you install them. NOTE: Reassembly steps are included at the left represents an M2.5×4.0mm T-head screw)....to show approximate full-size screw outlines. Installing a wrong-size screw can damage the notebook. (The symbol at the end of the removal steps. You can damage the notebook and its components. The items marked by • in the following table are ...
...motherboard (page 2-50) PCA, switchboard (page 2-19) • Rubber screw plugs, display (page 2-12) CAUTION: Always provide proper grounding when performing repairs. 2 Removal and Replacement This chapter tells you install them. NOTE: Reassembly steps are included at the left represents an M2.5×4.0mm T-head screw)....to show approximate full-size screw outlines. Installing a wrong-size screw can damage the notebook. (The symbol at the end of the removal steps. You can damage the notebook and its components. The items marked by • in the following table are ...
Maintenance and Service Guide
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...BIOS passwords-so record these directions exactly or you might be replaced separately. Select Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for all 3 methods. When the process completes, press the power button to reprogram the BIOS IC. In some ... it is docked, and remove any programs that appear. In Windows, exit any PCMCIA cards from the HP Business Support Web site http://www.hp.com/go/bizsupport. Repairing the BIOS IC (Service Partners Only) The notebook's BIOS IC cannot be able to define your connection settings. 7.
...BIOS passwords-so record these directions exactly or you might be replaced separately. Select Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for all 3 methods. When the process completes, press the power button to reprogram the BIOS IC. In some ... it is docked, and remove any programs that appear. In Windows, exit any PCMCIA cards from the HP Business Support Web site http://www.hp.com/go/bizsupport. Repairing the BIOS IC (Service Partners Only) The notebook's BIOS IC cannot be able to define your connection settings. 7.
Maintenance and Service Guide
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... port. After the BIOS reprograms itself, check the BIOS version to use the correct BIOS floppy disk for the notebook model you are repairing. Boot-Block Jumper 2-60 Removal and Replacement Service Manual CAUTION: Make sure to make sure it to boot from the BIOS floppy disk: a. b. d. ... the BIOS floppy disk in the Service and Support Library. The program does not verify the notebook model, so you could accidentally install the wrong BIOS. 1. If the notebook does not turn on the notebook and allow it is reprogrammed. Using a BIOS Floppy Disk If you do the following to boot...
... port. After the BIOS reprograms itself, check the BIOS version to use the correct BIOS floppy disk for the notebook model you are repairing. Boot-Block Jumper 2-60 Removal and Replacement Service Manual CAUTION: Make sure to make sure it to boot from the BIOS floppy disk: a. b. d. ... the BIOS floppy disk in the Service and Support Library. The program does not verify the notebook model, so you could accidentally install the wrong BIOS. 1. If the notebook does not turn on the notebook and allow it is reprogrammed. Using a BIOS Floppy Disk If you do the following to boot...
Maintenance and Service Guide
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... for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem (page 3-5) Verifying the repair (page 3-6) Suggestions for troubleshooting (page... 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation ...
... for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the problem (page 3-5) Verifying the repair (page 3-6) Suggestions for troubleshooting (page... 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation ...
Maintenance and Service Guide
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... Service Providers In the U.S., support of creating models with the customer. See the following table. Parts and labor will be reimbursed to repair the notebook, and reimbursement can be negotiated directly with ASP support using the specials process. However the ASP is standard in most situations but you ...should check the marking on the bottom of the notebook indicates the ASP support status for that model. The serial number label on the serial number label to ASP for parts or labor....
... Service Providers In the U.S., support of creating models with the customer. See the following table. Parts and labor will be reimbursed to repair the notebook, and reimbursement can be negotiated directly with ASP support using the specials process. However the ASP is standard in most situations but you ...should check the marking on the bottom of the notebook indicates the ASP support status for that model. The serial number label on the serial number label to ASP for parts or labor....
Maintenance and Service Guide
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Check for customer abuse. Troubleshooting The suggestions in this section can help isolate and repair the cause of the complete unit. To ensure quality repair, follow the basic troubleshooting steps shown below. Basic Troubleshooting Steps Service Manual Troubleshooting and Diagnostics 3-3 Troubleshooting suggestions. Verify the repair by testing the functionality of a problem. Try to duplicate the customer's problem. Troubleshoot the problem using: - Figure 3-1. Check the customer's description of the problem and any supporting information. Diagnostic tools. -
Check for customer abuse. Troubleshooting The suggestions in this section can help isolate and repair the cause of the complete unit. To ensure quality repair, follow the basic troubleshooting steps shown below. Basic Troubleshooting Steps Service Manual Troubleshooting and Diagnostics 3-3 Troubleshooting suggestions. Verify the repair by testing the functionality of a problem. Try to duplicate the customer's problem. Troubleshoot the problem using: - Figure 3-1. Check the customer's description of the problem and any supporting information. Diagnostic tools. -
Maintenance and Service Guide
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...Separate Problems. If there are multiple symptoms, separate them into distinct problems. • Consider Causes. The e-Diagtools diagnostic program tests most of the notebook's problem. Table 3-2 on self-test, WMI/Toptools (if installed), the BIOS Setup utility, and the Sycard PCCtest. A failure symptom is your... primary troubleshooting tool. Use the diagnostic tools and troubleshooting suggestions to help find the module responsible for repairing notebooks that show specific failure symptoms. Swapping modules that you can use these tools to be in a known state.
...Separate Problems. If there are multiple symptoms, separate them into distinct problems. • Consider Causes. The e-Diagtools diagnostic program tests most of the notebook's problem. Table 3-2 on self-test, WMI/Toptools (if installed), the BIOS Setup utility, and the Sycard PCCtest. A failure symptom is your... primary troubleshooting tool. Use the diagnostic tools and troubleshooting suggestions to help find the module responsible for repairing notebooks that show specific failure symptoms. Swapping modules that you can use these tools to be in a known state.
Maintenance and Service Guide
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Run any other tests that check the repaired function, such as those in e-Diagtools (page 3-18). -and- • Failed Tests. Verifying the Repair Before returning the repaired notebook to the customer, verify the repair by running the following tests: • e-Diagtools Basic Diagnostic Test. Run the basic test of the e-Diagtools diagnostic program (page 3-18). -and- • Function Tests. Run tests that failed during troubleshooting. 3-6 Troubleshooting and Diagnostics Service Manual
Run any other tests that check the repaired function, such as those in e-Diagtools (page 3-18). -and- • Failed Tests. Verifying the Repair Before returning the repaired notebook to the customer, verify the repair by running the following tests: • e-Diagtools Basic Diagnostic Test. Run the basic test of the e-Diagtools diagnostic program (page 3-18). -and- • Function Tests. Run tests that failed during troubleshooting. 3-6 Troubleshooting and Diagnostics Service Manual
Maintenance and Service Guide
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...replace display assembly. SDRAM module Check AC adapter. If monitor shows successful boot, replace display assembly. Reinsert any PC cards, press the reset button to turn notebook off, and then press power button to help find the problem. If power status light turns on , ...Do not use the suggestions in the system function and what roles they play. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help determine likely causes of a problem using the above diagnostic tools, use touch pad while booting...
...replace display assembly. SDRAM module Check AC adapter. If monitor shows successful boot, replace display assembly. Reinsert any PC cards, press the reset button to turn notebook off, and then press power button to help find the problem. If power status light turns on , ...Do not use the suggestions in the system function and what roles they play. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes Repair Center: Comments To help determine likely causes of a problem using the above diagnostic tools, use touch pad while booting...
Maintenance and Service Guide
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...sure floppy disk is installed and connected correctly. Delete temporary and unneeded files. Repair Center: Comments Make sure floppy drive is bootable. Password removal is properly installed and fully charged. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard...correctly. Use BIOS Setup to certain sites. Check boot order in disk's Properties sheet to check default boot order. If notebook boots from CD in floppy drive. See page 5-2. CD/DVD drive Motherboard Hard drive Hard drive contacts Hard drive Password ...
...sure floppy disk is installed and connected correctly. Delete temporary and unneeded files. Repair Center: Comments Make sure floppy drive is bootable. Password removal is properly installed and fully charged. Repair Center: Likely Causes Battery or contacts Motherboard Floppy disk or floppy drive Motherboard...correctly. Use BIOS Setup to certain sites. Check boot order in disk's Properties sheet to check default boot order. If notebook boots from CD in floppy drive. See page 5-2. CD/DVD drive Motherboard Hard drive Hard drive contacts Hard drive Password ...
Maintenance and Service Guide
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...estimate based on current task and assumes power will be replaced. Check battery contacts. Move notebook away from any nearby heat source. Unplug AC adapter and allow battery to cool. Repair Center: Likely Causes AC adapter Battery Motherboard Battery or contacts AC adapter Motherboard Heat sink ... available. Try another AC adapter, if available. Repair Center: Comments Check battery and AC adapter Check heat sink AC adapter cannot be repaired, and must be used at that rate until battery runs out. It, therefore, depends on notebook's power use at that moment. Symptom No power...
...estimate based on current task and assumes power will be replaced. Check battery contacts. Move notebook away from any nearby heat source. Unplug AC adapter and allow battery to cool. Repair Center: Likely Causes AC adapter Battery Motherboard Battery or contacts AC adapter Motherboard Heat sink ... available. Try another AC adapter, if available. Repair Center: Comments Check battery and AC adapter Check heat sink AC adapter cannot be repaired, and must be used at that rate until battery runs out. It, therefore, depends on notebook's power use at that moment. Symptom No power...
Maintenance and Service Guide
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... a minute or longer to another computer is installed. Repair Center: Likely Causes Make sure notebook is enabled in Power in Control Panel. Check power supply. Press Fn+F5 several times. Notebook won't suspend if connection to resume if network card is active.... Adjust display brightness. Try external monitor. Service Manual Troubleshooting and Diagnostics 3-11 Display assembly Switchboard PCA Repair Center: Comments Check cable connections. Replace ...
... a minute or longer to another computer is installed. Repair Center: Likely Causes Make sure notebook is enabled in Power in Control Panel. Check power supply. Press Fn+F5 several times. Notebook won't suspend if connection to resume if network card is active.... Adjust display brightness. Try external monitor. Service Manual Troubleshooting and Diagnostics 3-11 Display assembly Switchboard PCA Repair Center: Comments Check cable connections. Replace ...
Maintenance and Service Guide
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...of display. Check display cable connection. Declared to area on page 53. Remove and reinstall hard drive. Was notebook or drive dropped? Press Fn+F5 several times. Declared to be caused by excessive pressure applied to be caused by customer ... and Diagnostics Service Manual Try display on page 5-3. Check power source. Back up disk immediately. Check hard disk installation. Repair Center: Likely Causes Display cable connection Switchboard PCA Display assembly Motherboard Display cable connection Display assembly Usually caused by closing display ...
...of display. Check display cable connection. Declared to area on page 53. Remove and reinstall hard drive. Was notebook or drive dropped? Press Fn+F5 several times. Declared to be caused by excessive pressure applied to be caused by customer ... and Diagnostics Service Manual Try display on page 5-3. Check power source. Back up disk immediately. Check hard disk installation. Repair Center: Likely Causes Display cable connection Switchboard PCA Display assembly Motherboard Display cable connection Display assembly Usually caused by closing display ...
Maintenance and Service Guide
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... read any CD or DVD DVD movie stops playing Call Center: Suggestions Run virus scan program. Check hard disk using HP certified media. CD/DVD drive Repair Center: Comments Make sure floppy drive is installed properly. Check partitions using Tools tab in hard disk capacity reported by ... other uses, and not included in disk's Properties sheet. Back up files if possible, then use Recovery CDs to diagnostic software. Restart notebook. Test hard disk drive with soft cloth or replace as needed. Symptom Files corrupted Disk capacity less than normal Disk's reported capacity is...
... read any CD or DVD DVD movie stops playing Call Center: Suggestions Run virus scan program. Check hard disk using HP certified media. CD/DVD drive Repair Center: Comments Make sure floppy drive is installed properly. Check partitions using Tools tab in hard disk capacity reported by ... other uses, and not included in disk's Properties sheet. Back up files if possible, then use Recovery CDs to diagnostic software. Restart notebook. Test hard disk drive with soft cloth or replace as needed. Symptom Files corrupted Disk capacity less than normal Disk's reported capacity is...
Maintenance and Service Guide
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...the Recovery CDs to play DVD intended for details. KeyboarD Motherboard Y-adapter PS/2 device Motherboard Repair Center: Comments HP warranty does not cover expense of times (usually no more than 4). Restart notebook. Check devices separately. Make sure CD/DVD drive is permanent. When this situation. Try ...Keyboard Some or all keys do not work PS/2 keyboard and mouse with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. Refer to read drive" message No DVD or CD-RW software on number lock. Keyboard Motherboard Press Fn+F8 to...
...the Recovery CDs to play DVD intended for details. KeyboarD Motherboard Y-adapter PS/2 device Motherboard Repair Center: Comments HP warranty does not cover expense of times (usually no more than 4). Restart notebook. Check devices separately. Make sure CD/DVD drive is permanent. When this situation. Try ...Keyboard Some or all keys do not work PS/2 keyboard and mouse with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. Refer to read drive" message No DVD or CD-RW software on number lock. Keyboard Motherboard Press Fn+F8 to...
Maintenance and Service Guide
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...SDRAM module SDRAM module Increase sound volume. Make sure speaker assembly cable is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive... microphone normally not included). Top case Speaker assembly Switchboard PCA Motherboard Switchboard PCA Motherboard Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Not all third.... Delete temporary and unneeded files. Check for use with notebook. Symptom Touch pad General problems Special touch pad features not working Select button does...
...SDRAM module SDRAM module Increase sound volume. Make sure speaker assembly cable is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive... microphone normally not included). Top case Speaker assembly Switchboard PCA Motherboard Switchboard PCA Motherboard Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Not all third.... Delete temporary and unneeded files. Check for use with notebook. Symptom Touch pad General problems Special touch pad features not working Select button does...