User Guide
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...supports most assistive technology such as constituting an additional warranty. For users who are no one can step on the product. 4. Acknowledgements Windows and Windows XP are trademarks of your... should be operated by users with visual impairments or low vision through keyboard commands. HP shall not be executed through the use this product from fire or electric shock. ... 5. All rights reserved. If the product does not operate normally, see Maintain and troubleshoot. 9. Mobility For users with mobility impairments, the device software functions can be construed as ...
...supports most assistive technology such as constituting an additional warranty. For users who are no one can step on the product. 4. Acknowledgements Windows and Windows XP are trademarks of your... should be operated by users with visual impairments or low vision through keyboard commands. HP shall not be executed through the use this product from fire or electric shock. ... 5. All rights reserved. If the product does not operate normally, see Maintain and troubleshoot. 9. Mobility For users with mobility impairments, the device software functions can be construed as ...
User Guide
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Use device management tools 70 Toolbox (Windows)...70 Open the Toolbox...71 Toolbox tabs ...71 HP Printer Utility (Mac OS 71 Open the HP Printer Utility 71 HP Printer Utility panels 72 Set up faxing for the device ...72 Set up faxing (parallel phone systems 73 Choose the correct...software for a direct connection 98 Share the device on a locally shared network 98 Uninstall and reinstall the software 99 8 Maintain and troubleshoot Work with print cartridges...103 Supported print cartridges 103 Handle the print cartridges 104 Replace the print cartridges 104 Align the print cartridges ...
Use device management tools 70 Toolbox (Windows)...70 Open the Toolbox...71 Toolbox tabs ...71 HP Printer Utility (Mac OS 71 Open the HP Printer Utility 71 HP Printer Utility panels 72 Set up faxing for the device ...72 Set up faxing (parallel phone systems 73 Choose the correct...software for a direct connection 98 Share the device on a locally shared network 98 Uninstall and reinstall the software 99 8 Maintain and troubleshoot Work with print cartridges...103 Supported print cartridges 103 Handle the print cartridges 104 Replace the print cartridges 104 Align the print cartridges ...
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... line up properly 122 Lines or dots are missing from text or graphics 122 Solve paper-feed problems...123 Media is not supported for the printer or tray 123 Media is not picked up from the tray 123 Media is not coming out correctly 123 Pages are skewing...123 Multiple pages......127 Error messages appear...128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems...129 The fax test failed...130 Troubleshoot installation issues 141 Hardware installation suggestions 141 Software installation suggestions 142 Clear paper jams...142 Avoid paper jams...144 5
... line up properly 122 Lines or dots are missing from text or graphics 122 Solve paper-feed problems...123 Media is not supported for the printer or tray 123 Media is not picked up from the tray 123 Media is not coming out correctly 123 Pages are skewing...123 Multiple pages......127 Error messages appear...128 Scanned image quality is poor 128 Scan defects are apparent 129 Solve fax problems...129 The fax test failed...130 Troubleshoot installation issues 141 Hardware installation suggestions 141 Software installation suggestions 142 Clear paper jams...142 Avoid paper jams...144 5
User Guide
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... and information about the warranty and safety issues. Provides instructions for the product You can obtain product information and further troubleshooting resources that have occurred. Included on the Starter CD. Provides status, error, and warning information about events that are... poster Fax Getting Started Guide Readme file and release notes Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS) (Mac OS supported by HP Officejet J3600 only) Control panel Logs and reports HP Web sites Description Location Provides illustrated setup information. Provide the latest...
... and information about the warranty and safety issues. Provides instructions for the product You can obtain product information and further troubleshooting resources that have occurred. Included on the Starter CD. Provides status, error, and warning information about events that are... poster Fax Getting Started Guide Readme file and release notes Toolbox (Microsoft® Windows®) HP Printer Utility (Mac OS) (Mac OS supported by HP Officejet J3600 only) Control panel Logs and reports HP Web sites Description Location Provides illustrated setup information. Provide the latest...
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... Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. Maintain and troubleshoot 103 In addition, the HP Officejet J3500 supports one black print cartridge only. You can find the...problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues • Clear paper jams • Avoid paper jams Work with print cartridges This section contains the following places: • On the label of print cartridges varies by HP Officejet J3600 only.
... Details. • Mac OS: From the HP Printer Utility, click Supply Info from the Information and Support panel, and then click Retail Supplies Information. Maintain and troubleshoot 103 In addition, the HP Officejet J3500 supports one black print cartridge only. You can find the...problems • Solve scan problems • Solve fax problems • Troubleshoot installation issues • Clear paper jams • Avoid paper jams Work with print cartridges This section contains the following places: • On the label of print cartridges varies by HP Officejet J3600 only.
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... (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by using the printer Toolbox (Windows) or the HP Printer Utility (Mac OS). 104 Maintain and troubleshoot NOTE: Handle the print cartridges carefully. NOTE: When the ink level for printing. You can cause temporary... printing problems, or even permanent damage. For more information see www.hp.com/go/inkusage. Chapter 8 NOTE:...
... (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by using the printer Toolbox (Windows) or the HP Printer Utility (Mac OS). 104 Maintain and troubleshoot NOTE: Handle the print cartridges carefully. NOTE: When the ink level for printing. You can cause temporary... printing problems, or even permanent damage. For more information see www.hp.com/go/inkusage. Chapter 8 NOTE:...
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For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html 106 Maintain and troubleshoot The HP Inkjet Supplies Recycling Program is low or out of ink, recycle the print cartridge. Pull the print cartridge toward you recycle used print cartridges free of its slot. 5. If you are removing the print cartridge because it is available in many countries/ regions, and lets you out of charge. Chapter 8 Figure 8-1 Remove print cartridge from the HP Officejet J3500 Figure 8-2 Remove print cartridge from the HP Officejet J3600 4.
For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html 106 Maintain and troubleshoot The HP Inkjet Supplies Recycling Program is low or out of ink, recycle the print cartridge. Pull the print cartridge toward you recycle used print cartridges free of its slot. 5. If you are removing the print cartridge because it is available in many countries/ regions, and lets you out of charge. Chapter 8 Figure 8-1 Remove print cartridge from the HP Officejet J3500 Figure 8-2 Remove print cartridge from the HP Officejet J3600 4.
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... with the device. NOTE: The HP Officejet J3500 supports one black print cartridge only. 108 Maintain and troubleshoot You can also align the print cartridges at any time from the control panel or by using the software you do not need to align the print cartridges. Align the print cartridges The HP All-in the HP Officejet J3600 8.
... with the device. NOTE: The HP Officejet J3500 supports one black print cartridge only. 108 Maintain and troubleshoot You can also align the print cartridges at any time from the control panel or by using the software you do not need to align the print cartridges. Align the print cartridges The HP All-in the HP Officejet J3600 8.
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..., and then click Printer Toolbox. HP Printer Utility (Mac OS)...HP Printer Utility. The device prints a page that nothing is supported by HP Officejet J3600...HP Photosmart Software 1. This selects Tools and then selects Clean Print Cartridge. If you already have cleaned or aligned the print cartridges. Click the Device Services tab. 4. Chapter 8 NOTE: The HP Officejet J3500 supports one... black print cartridge only. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP...more information, see HP Printer Utility (Mac OS...
..., and then click Printer Toolbox. HP Printer Utility (Mac OS)...HP Printer Utility. The device prints a page that nothing is supported by HP Officejet J3600...HP Photosmart Software 1. This selects Tools and then selects Clean Print Cartridge. If you already have cleaned or aligned the print cartridges. Click the Device Services tab. 4. Chapter 8 NOTE: The HP Officejet J3500 supports one... black print cartridge only. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP...more information, see HP Printer Utility (Mac OS...
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Push the print cartridge forward until it can cause ink streaks and smudges on your printed pages after you installed with the HP All-in a dusty environment, a small amount of the device. When debris gets on the print cartridges, it clicks into the slot. ...in clogs, ink failure, and bad electrical connections. 112 Maintain and troubleshoot Make sure you continue to dry for the other print cartridge (HP Officejet J3600 only). 10. NOTE: Clean the area around the ink nozzles If the device is used in -One. Chapter 8 7. CAUTION: Do not touch the copper-colored contacts...
Push the print cartridge forward until it can cause ink streaks and smudges on your printed pages after you installed with the HP All-in a dusty environment, a small amount of the device. When debris gets on the print cartridges, it clicks into the slot. ...in clogs, ink failure, and bad electrical connections. 112 Maintain and troubleshoot Make sure you continue to dry for the other print cartridge (HP Officejet J3600 only). 10. NOTE: Clean the area around the ink nozzles If the device is used in -One. Chapter 8 7. CAUTION: Do not touch the copper-colored contacts...
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... feeder. Turn off the device, and unplug the power cord. Lift the cover of the HP All-in . 2. Chapter 8 Clean the device To ensure that your copies and scans remain clear, you ...plug the power cord back in -One. There is unplugged, the date and time might seep under the automatic document feeder. 3. To clean the... how long the device is a glass strip under the glass and damage the device. 114 Maintain and troubleshoot You might need to reset the date and time later, when you might also want to clean the ...
... feeder. Turn off the device, and unplug the power cord. Lift the cover of the HP All-in . 2. Chapter 8 Clean the device To ensure that your copies and scans remain clear, you ...plug the power cord back in -One. There is unplugged, the date and time might seep under the automatic document feeder. 3. To clean the... how long the device is a glass strip under the glass and damage the device. 114 Maintain and troubleshoot You might need to reset the date and time later, when you might also want to clean the ...
User Guide
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.... Plug in the Printer Setup Utility. Troubleshooting tips and resources Use the following tips and resources to a functioning alternating current (AC) power outlet, and is turned on. The exterior of the HP All-in-One, as the default in the power cord, and then turn off of the device, as well as the current...
.... Plug in the Printer Setup Utility. Troubleshooting tips and resources Use the following tips and resources to a functioning alternating current (AC) power outlet, and is turned on. The exterior of the HP All-in-One, as the default in the power cord, and then turn off of the device, as well as the current...
User Guide
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...when printing, an alert message should appear on your computer screen; Solve printing problems 117 If the problem persists, visit the HP Web site (www.hp.com/support) for more information. Check the device software installation If the device is a security program that protects a computer ... error has occurred Disconnect all documents, and then reboot the computer. Try to the Help system for the operating system for the latest troubleshooting information, or product fixes and updates. However, the firewall might not be installed correctly. • Something on the page is missing ...
...when printing, an alert message should appear on your computer screen; Solve printing problems 117 If the problem persists, visit the HP Web site (www.hp.com/support) for more information. Check the device software installation If the device is a security program that protects a computer ... error has occurred Disconnect all documents, and then reboot the computer. Try to the Help system for the operating system for the latest troubleshooting information, or product fixes and updates. However, the firewall might not be installed correctly. • Something on the page is missing ...
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... select the correct print quality settings in the printer driver for the media loaded in the trays. • Make sure the page settings in the printer driver match the page size of USB cable High...not selected in the file Check the file to printouts. More than one page is a blank page in the print driver. (HP Officejet J3600 only.) Check the device location and length of media loaded in the... requirements for the document do not exceed the printable area of the 118 Maintain and troubleshoot Check the device software settings Print speed is slower when Best or Maximum dpi is selected...
... select the correct print quality settings in the printer driver for the media loaded in the trays. • Make sure the page settings in the printer driver match the page size of USB cable High...not selected in the file Check the file to printouts. More than one page is a blank page in the print driver. (HP Officejet J3600 only.) Check the device location and length of media loaded in the... requirements for the document do not exceed the printable area of the 118 Maintain and troubleshoot Check the device software settings Print speed is slower when Best or Maximum dpi is selected...
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... of media you can sometimes cause slight distortions to print again. Cancel the print job and wait for supported media. Make sure the media meets HP specifications, and try printing a backup copy of USB cable High electromagnetic fields (such as those generated by the computer to a job that is printing, the... job. Make sure the cable connections at both ends are secure. Check the device location and length of your document, if available. 120 Maintain and troubleshoot For more information, see Select print media.
... of media you can sometimes cause slight distortions to print again. Cancel the print job and wait for supported media. Make sure the media meets HP specifications, and try printing a backup copy of USB cable High electromagnetic fields (such as those generated by the computer to a job that is printing, the... job. Make sure the cable connections at both ends are secure. Check the device location and length of your document, if available. 120 Maintain and troubleshoot For more information, see Select print media.
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..., see Manage the device. 122 Maintain and troubleshoot For more information, see Align the print cartridges. HP does not guarantee or support refilled print cartridges. For more information, see Change print settings. Chapter 8 Colors are printing (HP Officejet J3600 only) Check the print settings Make sure Print...quality and damage to check for gaps in the printer driver. Wrong colors are printing as black and white (HP Officejet J3600 only) Check the print settings Make sure Print in Grayscale is not selected in the printer driver. Lines or dots are missing from text or...
..., see Manage the device. 122 Maintain and troubleshoot For more information, see Align the print cartridges. HP does not guarantee or support refilled print cartridges. For more information, see Change print settings. Chapter 8 Colors are printing (HP Officejet J3600 only) Check the print settings Make sure Print...quality and damage to check for gaps in the printer driver. Wrong colors are printing as black and white (HP Officejet J3600 only) Check the print settings Make sure Print in Grayscale is not selected in the printer driver. Lines or dots are missing from text or...
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... device turned on the quality and size of Fast (which produces draft-quality copies) might be busy with paper. • Use HP media for information about HP support. Use the Copy menu to create darker copies. See Select print media for more information. • Check the settings The quality... moist or too rough). Solve copy problems If the following topics do not help, see Load an original in a different shade. 124 Maintain and troubleshoot Chapter 8 • Make sure the tray is not overloaded with another job. No copy came out • Check the power Make sure that...
... device turned on the quality and size of Fast (which produces draft-quality copies) might be busy with paper. • Use HP media for information about HP support. Use the Copy menu to create darker copies. See Select print media for more information. • Check the settings The quality... moist or too rough). Solve copy problems If the following topics do not help, see Load an original in a different shade. 124 Maintain and troubleshoot Chapter 8 • Make sure the tray is not overloaded with another job. No copy came out • Check the power Make sure that...
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Check the setting and change it to medium-gray areas The default enhancement setting might not be slower. 126 Maintain and troubleshoot You can change it to 20 pages) in light-gray to enhance text or photographs, if needed. For more information, see Load originals. • Check ... that the original scans in larger files. Scanner did nothing • Check the original Make sure that the scan might be suitable for information about HP support. Scan takes too long • Check the settings • If you can lower the resolution to scan, the scan starts if the scanner ...
Check the setting and change it to medium-gray areas The default enhancement setting might not be slower. 126 Maintain and troubleshoot You can change it to 20 pages) in light-gray to enhance text or photographs, if needed. For more information, see Load originals. • Check ... that the original scans in larger files. Scanner did nothing • Check the original Make sure that the scan might be suitable for information about HP support. Scan takes too long • Check the settings • If you can lower the resolution to scan, the scan starts if the scanner ...
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In the software, check the TWAIN source by opening Display on the original and not a result of the scanning process. 128 Maintain and troubleshoot Be sure to use the media guides when you have optimum clarity. If the following suggestions do not work with the device software. • Make ...
In the software, check the TWAIN source by opening Display on the original and not a result of the scanning process. 128 Maintain and troubleshoot Be sure to use the media guides when you have optimum clarity. If the following suggestions do not work with the device software. • Make ...
User Guide
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... faxes, or both. See the product software Help for information on the scanner. The test will fail if the device is reduced The HP software settings might be set up the device for faxing. Scan defects are apparent • Blank pages The original might have completed setting up... check the status of the scanning process. • Unclear text Try adjusting the settings. Solve fax problems This section contains fax setup troubleshooting information for the device. If you are having faxing problems, you are correct. • Size is not set to reduce the scanned image.
... faxes, or both. See the product software Help for information on the scanner. The test will fail if the device is reduced The HP software settings might be set up the device for faxing. Scan defects are apparent • Blank pages The original might have completed setting up... check the status of the scanning process. • Unclear text Try adjusting the settings. Solve fax problems This section contains fax setup troubleshooting information for the device. If you are having faxing problems, you are correct. • Size is not set to reduce the scanned image.