HP LaserJet Pro 300 and 400 Color M351 and M451 - Software Technical Reference
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Figure 2-28 HP Device Toolbox, System tab - Paper Types page System Setup page Use the System Setup page to set the default paper type settings for the product. Figure 2-29 HP Device Toolbox, System tab - System Setup page 80 Chapter 2 Windows software description and installation ENWW Paper Types page Use the Paper Types page to change settings on the product such as Jam Recovery and Auto Continue.
Figure 2-28 HP Device Toolbox, System tab - Paper Types page System Setup page Use the System Setup page to set the default paper type settings for the product. Figure 2-29 HP Device Toolbox, System tab - System Setup page 80 Chapter 2 Windows software description and installation ENWW Paper Types page Use the Paper Types page to change settings on the product such as Jam Recovery and Auto Continue.
HP LaserJet Pro 300 and 400 Color M351 and M451 - User Guide
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...product does not pick up paper 153 The product picks up multiple sheets of paper 153 Prevent paper jams ...153 Clear jams ...155 Jam locations ...155 Clear jams in Tray 1 ...156 Clear jams in Tray 2 ...157 Clear jams in the fuser area 158 Clear jams in the output bin 160 Clear jams in the duplexer (duplexing ...Adjust color settings in the printer driver 164 Change the color theme for a print job 164 Change the color options 165 Use paper that meets HP specifications 165 Print a cleaning page ...166 Calibrate the product to align the colors 166 Check the print cartridges 167 Print the ...
...product does not pick up paper 153 The product picks up multiple sheets of paper 153 Prevent paper jams ...153 Clear jams ...155 Jam locations ...155 Clear jams in Tray 1 ...156 Clear jams in Tray 2 ...157 Clear jams in the fuser area 158 Clear jams in the output bin 160 Clear jams in the duplexer (duplexing ...Adjust color settings in the printer driver 164 Change the color theme for a print job 164 Change the color options 165 Use paper that meets HP specifications 165 Print a cleaning page ...166 Calibrate the product to align the colors 166 Check the print cartridges 167 Print the ...
HP LaserJet Pro 300 and 400 Color M351 and M451 - User Guide
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... not use self-stick adhesives or other brands of media because HP cannot control their quality. CAUTION: Using paper or print media that does not meet Hewlett-Packard's specifications might cause poor print quality, increased jams, and premature wear on a flat surface after removing them .... the following guidelines to obtain the best results. Understand paper use This product supports a variety of paper and other variables over which Hewlett-Packard has no exposed backing between them from the product. CAUTION: HP LaserJet products use in laser printers. ● Use only ...
... not use self-stick adhesives or other brands of media because HP cannot control their quality. CAUTION: Using paper or print media that does not meet Hewlett-Packard's specifications might cause poor print quality, increased jams, and premature wear on a flat surface after removing them .... the following guidelines to obtain the best results. Understand paper use This product supports a variety of paper and other variables over which Hewlett-Packard has no exposed backing between them from the product. CAUTION: HP LaserJet products use in laser printers. ● Use only ...
HP LaserJet Pro 300 and 400 Color M351 and M451 - User Guide
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11 Solve problems ● Self help ● Solve general problems checklist ● Restore factory settings ● Interpret control panel messages ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print quality ● The product does not print or it prints slowly ● Solve product connectivity problems ● Solve wireless network problems ● Solve product software problems with Windows ● Solve product software problems with Mac ENWW 135
11 Solve problems ● Self help ● Solve general problems checklist ● Restore factory settings ● Interpret control panel messages ● Paper feeds incorrectly or becomes jammed ● Clear jams ● Improve print quality ● The product does not print or it prints slowly ● Solve product connectivity problems ● Solve wireless network problems ● Solve product software problems with Windows ● Solve product software problems with Mac ENWW 135
HP LaserJet Pro 300 and 400 Color M351 and M451 - User Guide
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... has the product software installed. Check the cable connection. Print a small document from another computer that has worked in the product, clear the jam. If this solution does not work (the document does not print), complete these steps: a. b. Direct the product to print a job: ...● The use of special paper (such as transparencies, heavy paper, and custom-size paper) ● Product processing and download time ● The complexity and size of graphics ● The speed of the computer ...
... has the product software installed. Check the cable connection. Print a small document from another computer that has worked in the product, clear the jam. If this solution does not work (the document does not print), complete these steps: a. b. Direct the product to print a job: ...● The use of special paper (such as transparencies, heavy paper, and custom-size paper) ● Product processing and download time ● The complexity and size of graphics ● The speed of the computer ...
HP LaserJet Pro 300 and 400 Color M351 and M451 - User Guide
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... persists, contact HP support. Jam in tray # Clear jam and then Press [OK] Description The product has detected a jam. If the message persists, contact HP support. Recommended action Select the correct printer driver. Jam in Description The product has detected a jam. Recommended action Clear the jam from the location...continue to back, the print cartridges are using an incorrect printer driver. Load tray # Description A tray is configured for the paper type and size that the print job is requesting, but that each print cartridge is in the correct slot. Recommended action Be...
... persists, contact HP support. Jam in tray # Clear jam and then Press [OK] Description The product has detected a jam. If the message persists, contact HP support. Recommended action Select the correct printer driver. Jam in Description The product has detected a jam. Recommended action Clear the jam from the location...continue to back, the print cartridges are using an incorrect printer driver. Load tray # Description A tray is configured for the paper type and size that the print job is requesting, but that each print cartridge is in the correct slot. Recommended action Be...
HP LaserJet Pro 300 and 400 Color M351 and M451 - User Guide
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... flip it is waiting for the size of paper. Do not fan the paper. Use only paper that meets HP specifications for this product. 2. If necessary, use paper from a different package. 3. If it is, remove the entire stack of paper from the tray, straighten the stack, and then... multiple sheets of paper If the product picks up paper from the tray, try these solutions. 1. Prevent paper jams To reduce the number of paper jams, try these solutions. 1. Return the stack of paper to feed the paper manually. Use paper that is not overfilled. Make sure the paper guides in the tray...
... flip it is waiting for the size of paper. Do not fan the paper. Use only paper that meets HP specifications for this product. 2. If necessary, use paper from a different package. 3. If it is, remove the entire stack of paper from the tray, straighten the stack, and then... multiple sheets of paper If the product picks up paper from the tray, try these solutions. 1. Prevent paper jams To reduce the number of paper jams, try these solutions. 1. Return the stack of paper to feed the paper manually. Use paper that is not overfilled. Make sure the paper guides in the tray...
HP LaserJet Pro 300 and 400 Color M351 and M451 - User Guide
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Do not use sharp objects to remove fragments. 3. If necessary, push the guide (callout 1) and remove any visible paper (callout 2) from the bottom of the delivery area. Close the rear door. 2. ENWW Clear jams 159 NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing.
Do not use sharp objects to remove fragments. 3. If necessary, push the guide (callout 1) and remove any visible paper (callout 2) from the bottom of the delivery area. Close the rear door. 2. ENWW Clear jams 159 NOTE: If the sheet tears, make sure that all fragments are removed before you resume printing.
HP LaserJet Pro 300 and 400 Color M351 and M451 - User Guide
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Wait for jammed paper in the output bin 1. Open and then close the rear door to cool before resuming printing. 3. Clear jams in the back of the product, is hot. CAUTION: The fuser, located in the duplexer (duplexing models only) 1. Clear jams in the output bin area. 2. Open the rear door. Look for the fuser to clear the message. Remove any visible media. NOTE: If the sheet tears, make sure that all fragments are removed before continuing. 160 Chapter 11 Solve problems ENWW
Wait for jammed paper in the output bin 1. Open and then close the rear door to cool before resuming printing. 3. Clear jams in the back of the product, is hot. CAUTION: The fuser, located in the duplexer (duplexing models only) 1. Clear jams in the output bin area. 2. Open the rear door. Look for the fuser to clear the message. Remove any visible media. NOTE: If the sheet tears, make sure that all fragments are removed before continuing. 160 Chapter 11 Solve problems ENWW
HP LaserJet Pro 300 and 400 Color M351 and M451 - User Guide
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ENWW Clear jams 161 If you can not see the trailing edge of the duplexing unit. 5. 2. If you can see any jammed paper, lift the duplexing unit using the tab on the side of the paper, remove the paper from the product. If necessary, pull the guide (callout 1) and remove any visible paper from the bottom of the duplexing unit. 4. If necessary, remove any visible paper (callout 2) from bottom side of the delivery area. 3.
ENWW Clear jams 161 If you can not see the trailing edge of the duplexing unit. 5. 2. If you can see any jammed paper, lift the duplexing unit using the tab on the side of the paper, remove the paper from the product. If necessary, pull the guide (callout 1) and remove any visible paper from the bottom of the duplexing unit. 4. If necessary, remove any visible paper (callout 2) from bottom side of the delivery area. 3.
HP LaserJet Pro 300 and 400 Color M351 and M451 - User Guide
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... anticounterfeit supplies 68 archive setting 17 automatic crossover, setting 18 B batteries included 203 bin, output jams, clearing 160 legal extension 5 locating 5 booklets creating (Windows) 111 C calibrating color 12 Canadian... DOC regulations 210 canceling print job 86 cartridge-door release, locating 5 cartridges non-HP 67 recycling 67, 202 replacing 69 storage 67 supplies status page 10, 122 warranty 188... cautions iii change print cartridge 69 checklists, printing 11 cleaning 133 paper path 166 color adjusting 116 calibrating 12 Edge Control 118 halftone options 118 ...
... anticounterfeit supplies 68 archive setting 17 automatic crossover, setting 18 B batteries included 203 bin, output jams, clearing 160 legal extension 5 locating 5 booklets creating (Windows) 111 C calibrating color 12 Canadian... DOC regulations 210 canceling print job 86 cartridge-door release, locating 5 cartridges non-HP 67 recycling 67, 202 replacing 69 storage 67 supplies status page 10, 122 warranty 188... cautions iii change print cartridge 69 checklists, printing 11 cleaning 133 paper path 166 color adjusting 116 calibrating 12 Edge Control 118 halftone options 118 ...
HP LaserJet Pro 300 and 400 Color M351 and M451 - User Guide
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... J jams causes of 153 locations 155 output bin, clearing 160 paper path, clearing 158 tracking number of 10, 122 Japanese VCCI statement 210 Jetadmin, HP Web 124 K Korean EMC statement 211 H help printing options (Windows) 88 HP Customer Care 194 HP Easy Color disabling 119 using 119 HP Embedded ...(Windows) 102 license, software 190 link speed settings 50 Linux 26 Linux software 26 loading paper input tray 59 M Mac changing paper types and sizes 34 driver settings 31, 34 HP Utility 32 problems, troubleshooting 180 removing software 31 supported operating systems 28 Macintosh resize documents 34...
... J jams causes of 153 locations 155 output bin, clearing 160 paper path, clearing 158 tracking number of 10, 122 Japanese VCCI statement 210 Jetadmin, HP Web 124 K Korean EMC statement 211 H help printing options (Windows) 88 HP Customer Care 194 HP Easy Color disabling 119 using 119 HP Embedded ...(Windows) 102 license, software 190 link speed settings 50 Linux 26 Linux software 26 loading paper input tray 59 M Mac changing paper types and sizes 34 driver settings 31, 34 HP Utility 32 problems, troubleshooting 180 removing software 31 supported operating systems 28 Macintosh resize documents 34...
HP LaserJet Pro 300 and 400 Color M351 and M451 - User Guide
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...HP Web Services 10 map, printing 10, 122 Network config. 18 Reports 10 Service 17 System Setup 12 mercury-free product 203 messages, control panel 140 multiple pages per sheet 36 printing on preprinted letterhead or forms (Windows) 102 selecting 165 supported sizes 54 paper jams. See jams paper path jams, clearing 158 paper... pickup problems solving 153 paper size changing 53 paper sizes selecting 92 selecting custom 92 paper type changing 163 paper types changing 53 selecting 93 paper, ordering 184 paper, special printing...
...HP Web Services 10 map, printing 10, 122 Network config. 18 Reports 10 Service 17 System Setup 12 mercury-free product 203 messages, control panel 140 multiple pages per sheet 36 printing on preprinted letterhead or forms (Windows) 102 selecting 165 supported sizes 54 paper jams. See jams paper path jams, clearing 158 paper... pickup problems solving 153 paper size changing 53 paper sizes selecting 92 selecting custom 92 paper type changing 163 paper types changing 53 selecting 93 paper, ordering 184 paper, special printing...
HP LaserJet Pro 300 and 400 Color M351 and M451 - User Guide
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...104 trapping 118 Tray 1 double-sided printing 36 jams, clearing 156 settings 12 tray 1 locating 5 Tray 2 capacity 5 jams, clearing 157 locating 5 settings 12 Tray 3 capacity 5 locating 5 part number 184 trays default paper size 62 double-sided printing 36 included 2 jams, clearing 157 locating 5 selecting (Windows) 93...iii warranty license 190 print cartridges 188 product 186 watermarks 35 adding (Windows) 111 Web printing HP ePrint 33 Web sites 26 customer support 194 fraud reports 68 HP Web Jetadmin, downloading 124 Macintosh customer support 194 Material Safety Data Sheet (MSDS) 204 ordering ...
...104 trapping 118 Tray 1 double-sided printing 36 jams, clearing 156 settings 12 tray 1 locating 5 Tray 2 capacity 5 jams, clearing 157 locating 5 settings 12 Tray 3 capacity 5 locating 5 part number 184 trays default paper size 62 double-sided printing 36 included 2 jams, clearing 157 locating 5 selecting (Windows) 93...iii warranty license 190 print cartridges 188 product 186 watermarks 35 adding (Windows) 111 Web printing HP ePrint 33 Web sites 26 customer support 194 fraud reports 68 HP Web Jetadmin, downloading 124 Macintosh customer support 194 Material Safety Data Sheet (MSDS) 204 ordering ...
Service Manual
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If error repeats, turn off then on 141 Rear door open 141 Remove shipping lock from cartridge 141 Remove shipping locks from cartridges 141 Replace Manual duplex Load tray Press [OK 140 Manual feed Press [OK] for available media ....... 140 Memory is low Press [OK 140 Misprint Press [OK 141 Print failure, press OK.
If error repeats, turn off then on 141 Rear door open 141 Remove shipping lock from cartridge 141 Remove shipping locks from cartridges 141 Replace Manual duplex Load tray Press [OK 140 Manual feed Press [OK] for available media ....... 140 Memory is low Press [OK 140 Misprint Press [OK 141 Print failure, press OK.
Service Manual
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... ● Tools for troubleshooting ● Clear jams ● Solve paper-handling problems ● Solve image-quality problems ● Clean the product ● Solve performance problems ● Solve product connectivity problems ● Service mode functions ● Product updates ENWW 101 2 Solve problems To use the information in LASERJET PRO 300/400 COLOR Theory of Operation. Do...
... ● Tools for troubleshooting ● Clear jams ● Solve paper-handling problems ● Solve image-quality problems ● Clean the product ● Solve performance problems ● Solve product connectivity problems ● Service mode functions ● Product updates ENWW 101 2 Solve problems To use the information in LASERJET PRO 300/400 COLOR Theory of Operation. Do...
Service Manual
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...problems ENWW Prints a list of all the PostScript (PS) fonts that are installed Prints a list of all the PCL fonts that were jammed or mispicked in the product, monochrome (black and white) or color pages; Control panel menus Reports menu Menu item Menu Structure Config Report... Page Quick Forms menu Menu item Notebook Paper Graph Paper Description Prints a map of all the product settings. The active settings for HP print cartridges ● Number of pages printed ● Information about ordering new HP print cartridges and recycling used HP print cartridges Prints a list of all ...
...problems ENWW Prints a list of all the PostScript (PS) fonts that are installed Prints a list of all the PCL fonts that were jammed or mispicked in the product, monochrome (black and white) or color pages; Control panel menus Reports menu Menu item Menu Structure Config Report... Page Quick Forms menu Menu item Notebook Paper Graph Paper Description Prints a map of all the product settings. The active settings for HP print cartridges ● Number of pages printed ● Information about ordering new HP print cartridges and recycling used HP print cartridges Prints a list of all ...
Service Manual
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... Yellow e-label error Black e-label missing Cyan e-label missing Magenta e-label missing Yellow e-label missing Non-HP black Non-HP cyan Non-HP magenta Non-HP yellow Paper jam, Tray 1 area Paper jam, Tray 2 area Paper jam, registration drum area Paper jam, drum fuser area Paper jam, fuser output area Memory out Video under run Low temperature fuser error Slow fuser error High temperature...
... Yellow e-label error Black e-label missing Cyan e-label missing Magenta e-label missing Yellow e-label missing Non-HP black Non-HP cyan Non-HP magenta Non-HP yellow Paper jam, Tray 1 area Paper jam, Tray 2 area Paper jam, registration drum area Paper jam, drum fuser area Paper jam, fuser output area Memory out Video under run Low temperature fuser error Slow fuser error High temperature...
Service Manual
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... the tray are adjusted correctly for this illustration to the tray. 5. Use paper that meets HP specifications for the size of the paper to find the locations of paper jams, try these solutions. 1. Make sure the paper guides in the product. 7. Use only paper that has not previously been printed or copied on heavy, embossed, or perforated...
... the tray are adjusted correctly for this illustration to the tray. 5. Use paper that meets HP specifications for the size of the paper to find the locations of paper jams, try these solutions. 1. Make sure the paper guides in the product. 7. Use only paper that has not previously been printed or copied on heavy, embossed, or perforated...
Service Manual
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...blank 163 not printing 163 printing slowly 163 skewed 159 paper curl settings 129, 173 curled, troubleshooting 159 default settings 125 jams 147 wrinkled 159 paper jams. See jams paper path jams, clearing 150 paper pickup problems solving 155 paper-delivery assembly, removing 98 parts 177 covers 182 internal ... 165 slow response 166 PS font list 124 Q quality archive setting 129, 173 repetitive image defects 123 R recycling 226 HP printing supplies returns and environmental program 226 reinstalling parts DC controller PCA 76 removing parts cautions for 2 checklists 6 color-misregistration...
...blank 163 not printing 163 printing slowly 163 skewed 159 paper curl settings 129, 173 curled, troubleshooting 159 default settings 125 jams 147 wrinkled 159 paper jams. See jams paper path jams, clearing 150 paper pickup problems solving 155 paper-delivery assembly, removing 98 parts 177 covers 182 internal ... 165 slow response 166 PS font list 124 Q quality archive setting 129, 173 repetitive image defects 123 R recycling 226 HP printing supplies returns and environmental program 226 reinstalling parts DC controller PCA 76 removing parts cautions for 2 checklists 6 color-misregistration...