HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...Operating System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Does the drive fail the Diagnostic test? NO Extensive/Long Diagnostic Test will run ...YES Does the drive fail the Diagnostic test? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform...
...Operating System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? YES Does the drive fail the Diagnostic test? NO Extensive/Long Diagnostic Test will run ...YES Does the drive fail the Diagnostic test? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform...
HP Notebook Reference Guide
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...a Universal Serial Bus (USB) port ● When the computer will be unused and disconnected from external power. ● On models with a user-replaceable battery, remove the battery. 20 Chapter 4 Power management Shut down the computer under any of power controls. Select Start > Shut down the computer CAUTION:...shutdown is in the Sleep state or in the sequence provided: ● Press ctrl+alt+delete, and then click the Power button on the screen. ● Press and hold the power button on the computer for at least 5 seconds. ● Disconnect the computer from external power for...
...a Universal Serial Bus (USB) port ● When the computer will be unused and disconnected from external power. ● On models with a user-replaceable battery, remove the battery. 20 Chapter 4 Power management Shut down the computer under any of power controls. Select Start > Shut down the computer CAUTION:...shutdown is in the Sleep state or in the sequence provided: ● Press ctrl+alt+delete, and then click the Power button on the screen. ● Press and hold the power button on the computer for at least 5 seconds. ● Disconnect the computer from external power for...
HP Notebook Reference Guide
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... ● Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is on or in the Sleep state, the...Hibernation, or shut down the computer. Exit Hibernation by pressing the power button. Storing a user-replaceable battery (select models only) CAUTION: To reduce the risk of damage to a battery, do ...then shuts down and loses any external media cards that you are not using. ● Decrease screen brightness. ● Before you are not using them. ● Disconnect unused external devices that are...
... ● Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is on or in the Sleep state, the...Hibernation, or shut down the computer. Exit Hibernation by pressing the power button. Storing a user-replaceable battery (select models only) CAUTION: To reduce the risk of damage to a battery, do ...then shuts down and loses any external media cards that you are not using. ● Decrease screen brightness. ● Before you are not using them. ● Disconnect unused external devices that are...
HP Notebook Reference Guide
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...left corner of the memory modules. ● Memory test-This test analyzes the physical condition of the screen, press esc. Using Advanced System Diagnostics 71 To start Advanced System Diagnostics: 1. If the battery fails ...the test, contact support to stop a diagnostics test while it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the battery and calibrates the... you need to report the issue and purchase a replacement battery. Turn on -screen instructions. If it is running, press esc.
...left corner of the memory modules. ● Memory test-This test analyzes the physical condition of the screen, press esc. Using Advanced System Diagnostics 71 To start Advanced System Diagnostics: 1. If the battery fails ...the test, contact support to stop a diagnostics test while it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the battery and calibrates the... you need to report the issue and purchase a replacement battery. Turn on -screen instructions. If it is running, press esc.
HP ProtectTools Getting Started
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... CAUTION: Be sure that you will be for HP ProtectTools (select models only) Click Certificate details. 4. Open Privacy Manager, and then click Certificates. 2. NOTE: The Privacy Manager Certificate renewal process does not replace your computer's hard drive. When the import process ...key as a PFX (Personal Information Exchange/PKCS#12) file, and then click Next. ● To import a certificate installed on -screen instructions to renew it in Requesting a Privacy Manager Certificate on your Privacy Manager Certificate and associated keys. Click a Privacy Manager Certificate....
... CAUTION: Be sure that you will be for HP ProtectTools (select models only) Click Certificate details. 4. Open Privacy Manager, and then click Certificates. 2. NOTE: The Privacy Manager Certificate renewal process does not replace your computer's hard drive. When the import process ...key as a PFX (Personal Information Exchange/PKCS#12) file, and then click Next. ● To import a certificate installed on -screen instructions to renew it in Requesting a Privacy Manager Certificate on your Privacy Manager Certificate and associated keys. Click a Privacy Manager Certificate....
Getting Started HP Notebook
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...headphone) jack, identifying 11 B Backup and Restore 48 battery bay 52 battery bay, identifying 17 battery light 10 battery release latch 17 battery, replacing 32 Bluetooth label 52 buttons calculator 8 left pointing stick 4 left TouchPad 4 optical drive eject 11 power 7 right pointing stick 5 right ...-out) jack 11 hot keys adjusting volume 24 battery charge 24 decrease screen brightness 24 decreasing speaker sound 24 description 23 increase screen brightness 24 increasing speaker sound 24 Sleep 24 switching screen image 24 using 23 I input power 53 integrated numeric keypad, identifying ...
...headphone) jack, identifying 11 B Backup and Restore 48 battery bay 52 battery bay, identifying 17 battery light 10 battery release latch 17 battery, replacing 32 Bluetooth label 52 buttons calculator 8 left pointing stick 4 left TouchPad 4 optical drive eject 11 power 7 right pointing stick 5 right ...-out) jack 11 hot keys adjusting volume 24 battery charge 24 decrease screen brightness 24 decreasing speaker sound 24 description 23 increase screen brightness 24 increasing speaker sound 24 Sleep 24 switching screen image 24 using 23 I input power 53 integrated numeric keypad, identifying ...
Getting Started HP Notebook
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... Windows logo 9 L labels Bluetooth 52 HP Mobile Broadband Module 52 Microsoft Certificate of Authenticity... wireless 6, 10 M Media Card Reader, identifying 12, 13 memory module identifying 18 inserting 42 removing 42 replacing 41 microphone (audio-in) jack, identifying 11 Microsoft Certificate of Authenticity label 52 mouse, external setting preferences ...screen image, switching 24 scrolling TouchPad gesture 30 security cable slot, identifying 11 serial number 52 serial number, computer 52 serial port, identifying 14 service door 18 service door release latch 17 service door, removing or replacing...
... Windows logo 9 L labels Bluetooth 52 HP Mobile Broadband Module 52 Microsoft Certificate of Authenticity... wireless 6, 10 M Media Card Reader, identifying 12, 13 memory module identifying 18 inserting 42 removing 42 replacing 41 microphone (audio-in) jack, identifying 11 Microsoft Certificate of Authenticity label 52 mouse, external setting preferences ...screen image, switching 24 scrolling TouchPad gesture 30 security cable slot, identifying 11 serial number 52 serial number, computer 52 serial port, identifying 14 service door 18 service door release latch 17 service door, removing or replacing...