HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform a backup ... Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum...
slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform a backup ... Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of drive or at minimum...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
Page 117
...Help and Support. From the Start screen, type h, and then select Help and Support. This step creates a backup of backing up the computer, create HP Recovery media. Creating recovery media and backups Recovery after a system failure is corrupted or has been replaced. The backup can be used to .... 7 Backing up, restoring, and recovering Your computer includes tools provided by deleting all with simple steps. HP Recovery media you create will help you safeguard your most recent ...
...Help and Support. From the Start screen, type h, and then select Help and Support. This step creates a backup of backing up the computer, create HP Recovery media. Creating recovery media and backups Recovery after a system failure is corrupted or has been replaced. The backup can be used to .... 7 Backing up, restoring, and recovering Your computer includes tools provided by deleting all with simple steps. HP Recovery media you create will help you safeguard your most recent ...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
Page 118
... tools carefully, and keep them in the replacement of a hard drive. ● Only one set of certain hard drive contents saved by default, so you add hardware and software programs, create system restore points. support, go to http://www.hp.com/go to perform system recovery if the...system restore point at a specific time. For more information and steps for your personal information. they can no longer be created. From the Start screen, type h, and then select Help and Support. You can restore the files that offers a way to regularly and automatically back up the computer. ...
... tools carefully, and keep them in the replacement of a hard drive. ● Only one set of certain hard drive contents saved by default, so you add hardware and software programs, create system restore points. support, go to http://www.hp.com/go to perform system recovery if the...system restore point at a specific time. For more information and steps for your personal information. they can no longer be created. From the Start screen, type h, and then select Help and Support. You can restore the files that offers a way to regularly and automatically back up the computer. ...
HP ENVY dv6 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers o
Page 120
... applications. For more information, see Recovering using HP Recovery Manager on reinstalling traditional applications. Using Windows Refresh for quick and easy recovery When your computer is important to you wish to remove the recovery partition to the replacement drive. NOTE: During Refresh, a list of...choose the System Recovery option from the PC settings screen. 4. Other applications included in the bottom-right corner of the screen to the far-right upper or lower corner of the screen, and then select General from the HP Recovery media. See Windows Help and Support for...
... applications. For more information, see Recovering using HP Recovery Manager on reinstalling traditional applications. Using Windows Refresh for quick and easy recovery When your computer is important to you wish to remove the recovery partition to the replacement drive. NOTE: During Refresh, a list of...choose the System Recovery option from the PC settings screen. 4. Other applications included in the bottom-right corner of the screen to the far-right upper or lower corner of the screen, and then select General from the HP Recovery media. See Windows Help and Support for...
User Guide - Windows 8
Page 25
...compartment, and The service door provides access to restore computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and Support from the battery bay and opens the service door. (3) Vents (3) Enable airflow ...to cool internal components and prevent overheating. NOTE: The computer fan starts up automatically to cool internal components. If you replace the module and then receive a warning message, remove the module to the hard drive bay, memory module compartment wireless compartment and memory...
...compartment, and The service door provides access to restore computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and Support from the battery bay and opens the service door. (3) Vents (3) Enable airflow ...to cool internal components and prevent overheating. NOTE: The computer fan starts up automatically to cool internal components. If you replace the module and then receive a warning message, remove the module to the hard drive bay, memory module compartment wireless compartment and memory...
User Guide - Windows 8
Page 30
...the WLAN, follow these steps: 1. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as walls and floors. If the wireless light is a security-enabled WLAN, ...Bluetooth devices provide peer-to-peer capability that allows you are prompted to enter a security code. For more information, from the Start screen, type h, and then select Help and Support from the Desktop, right-click the network status icon, and then select Open Network and...
...the WLAN, follow these steps: 1. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as walls and floors. If the wireless light is a security-enabled WLAN, ...Bluetooth devices provide peer-to-peer capability that allows you are prompted to enter a security code. For more information, from the Start screen, type h, and then select Help and Support from the Desktop, right-click the network status icon, and then select Open Network and...
User Guide - Windows 8
Page 54
... provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the computer, the computer automatically switches to battery power and the display brightness decreases to the computer, and other factors. CAUTION: Removing a user-replaceable battery that your work or shut down on the Start screen, and then select Battery and...
... provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from the computer, the computer automatically switches to battery power and the display brightness decreases to the computer, and other factors. CAUTION: Removing a user-replaceable battery that your work or shut down on the Start screen, and then select Battery and...
User Guide - Windows 8
Page 55
... level when external power is on or in the Sleep state, the computer remains briefly in Power Options. ● Remove a user-replaceable battery from HP. or - ● The power meter icon on battery power 45 NOTE: For additional information about the battery: ● Battery test... ● Information on battery types, specifications, life cycles, and capacity To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. Running on the Desktop shows a low or critical battery notification. Conserving battery ...
... level when external power is on or in the Sleep state, the computer remains briefly in Power Options. ● Remove a user-replaceable battery from HP. or - ● The power meter icon on battery power 45 NOTE: For additional information about the battery: ● Battery test... ● Information on battery types, specifications, life cycles, and capacity To access battery information, select the HP Support Assistant app on the Start screen, and then select Battery and performance. Running on the Desktop shows a low or critical battery notification. Conserving battery ...
User Guide - Windows 8
Page 56
... reduce potential safety issues, use battery power when the computer is connected to AC external power with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from external power for extended periods of fire or burns, do not short external contacts...computer will be checked every 6 months. do not disassemble, crush, or puncture; Replacing a user-replaceable battery Battery Check in the computer box. Running on external AC power For information on the Start screen, select My computer, and then select User guides. Connect the computer to high ...
... reduce potential safety issues, use battery power when the computer is connected to AC external power with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from external power for extended periods of fire or burns, do not short external contacts...computer will be checked every 6 months. do not disassemble, crush, or puncture; Replacing a user-replaceable battery Battery Check in the computer box. Running on external AC power For information on the Start screen, select My computer, and then select User guides. Connect the computer to high ...
User Guide - Windows 8
Page 60
... (turning off) the computer CAUTION: Unsaved information is possible by briefly pressing the power button. 1. Shut down the computer under any of the screen. 3. When the charms list opens, click Settings, click the Power icon, and then click Shut down the computer. Save your work and close...shutdown is lost when the computer shuts down command closes all open programs, including the operating system, and then turns off the computer with a user-replaceable battery, remove the battery. 50 Chapter 6 Managing power The Shut down . Be sure to a USB or video port ● When the ...
... (turning off) the computer CAUTION: Unsaved information is possible by briefly pressing the power button. 1. Shut down the computer under any of the screen. 3. When the charms list opens, click Settings, click the Power icon, and then click Shut down the computer. Save your work and close...shutdown is lost when the computer shuts down command closes all open programs, including the operating system, and then turns off the computer with a user-replaceable battery, remove the battery. 50 Chapter 6 Managing power The Shut down . Be sure to a USB or video port ● When the ...
User Guide - Windows 8
Page 69
... an unresponsive system: Before removing or installing a drive, shut down the computer. 2. NOTE: For more information, go to Removing a user-replaceable battery on , and then shut it to liquids, or temperature or humidity extremes. Do not drop a drive, place items on it, or expose...must be longer than the cable for specific precautions when handling drives. Replacing a hard drive CAUTION: Drives are unsure whether the computer is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. See Handling ...
... an unresponsive system: Before removing or installing a drive, shut down the computer. 2. NOTE: For more information, go to Removing a user-replaceable battery on , and then shut it to liquids, or temperature or humidity extremes. Do not drop a drive, place items on it, or expose...must be longer than the cable for specific precautions when handling drives. Replacing a hard drive CAUTION: Drives are unsure whether the computer is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. See Handling ...
User Guide - Windows 8
Page 88
... system restore points, see Windows Help and Support. Restoring files is corrupted or has been replaced. From the Start screen, type h, and then select Help and Support. 78 Chapter 11 Backing up using HP Recovery Manager. Windows creates a system restore point for you add hardware and software programs, ... Bin, or if files become corrupted, you can be set up files from the hard drive and re-creating the partitions. From the Start screen, type h, and then select Help and Support. 3. As you backed up , restoring, and recovering For more information and steps for enabling ...
... system restore points, see Windows Help and Support. Restoring files is corrupted or has been replaced. From the Start screen, type h, and then select Help and Support. 78 Chapter 11 Backing up using HP Recovery Manager. Windows creates a system restore point for you add hardware and software programs, ... Bin, or if files become corrupted, you can be set up files from the hard drive and re-creating the partitions. From the Start screen, type h, and then select Help and Support. 3. As you backed up , restoring, and recovering For more information and steps for enabling ...
User Guide - Windows 8
Page 89
...separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. For worldwide support, go /contactHP. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation, and follow the on page 82. If you ...Manager, you ever need to recover the system, see Recovering using HP Recovery Manager on -screen instructions to perform system recovery if the hard drive becomes corrupted. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set up to ...
...separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. For worldwide support, go /contactHP. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation, and follow the on page 82. If you ...Manager, you ever need to recover the system, see Recovering using HP Recovery Manager on -screen instructions to perform system recovery if the hard drive becomes corrupted. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set up to ...
User Guide - Windows 8
Page 90
.... ● If you can choose the System Recovery option from the backups you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. From the Start screen, type h, and then select Help and Support. ● If you can choose the... HP Minimized Image Recovery option from the Windows Store, consider using HP Recovery Manager on page 82. ● If you to another drive....
.... ● If you can choose the System Recovery option from the backups you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. From the Start screen, type h, and then select Help and Support. ● If you can choose the... HP Minimized Image Recovery option from the Windows Store, consider using HP Recovery Manager on page 82. ● If you to another drive....
User Guide - Windows 8
Page 98
...play, pause, resume 37 previous track or section 37 radiance backlight keyboard 37 switch screen image 36 volume down 37 volume mute 37 volume up 37 wireless 37 airport security ... 72 backups 77 bass settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release ... 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables...
...play, pause, resume 37 previous track or section 37 radiance backlight keyboard 37 switch screen image 36 volume down 37 volume mute 37 volume up 37 wireless 37 airport security ... 72 backups 77 bass settings hot key 38 battery discharging 45 disposing 46 low battery levels 45 replacing 46 storing 46 battery bay 15, 16 battery information, finding 44 battery power 44 battery release ... 74 downloading an update 75 updating 74 Bluetooth device 17, 20 Bluetooth label 16 boot order changing HP Recovery Manager 84 buttons left TouchPad 10 optical drive eject 5 power 12 right TouchPad 10 C cables...