HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... customer YES support for replacement Is drive recognized by the Diagnostics? NO Extensive/Long Diagnostic Test will run YES Does the drive fail the Diagnostic test? Does Operating System recognize drive? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or...Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for product model installed Drive does not need to be Replaced (look to access the drive Document the symptoms e.g. YES Does the drive fail the Diagnostic test? Hard Drive / Solid State ...
... customer YES support for replacement Is drive recognized by the Diagnostics? NO Extensive/Long Diagnostic Test will run YES Does the drive fail the Diagnostic test? Does Operating System recognize drive? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or...Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for product model installed Drive does not need to be Replaced (look to access the drive Document the symptoms e.g. YES Does the drive fail the Diagnostic test? Hard Drive / Solid State ...
HP ENVY x360 Convertible PC Maintenance and Service Guide
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... supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 76 screws that must be accessed by an authorized service provider. Component replacement procedures 27 NOTE: HP continually improves and changes product parts. Make special note...
... supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 76 screws that must be accessed by an authorized service provider. Component replacement procedures 27 NOTE: HP continually improves and changes product parts. Make special note...
HP ENVY x360 Convertible PC Maintenance and Service Guide
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...BIOS. 8. Click the link for the computer model. 5. Before removing a memory module, follow the on-screen instructions. Navigate to installing new memory may result in Hibernation, turn the computer on page 28). Select the...computer model information, and then click Search. 4. CAUTION: Failure to update the computer to the latest BIOS prior to www.hp.com. 2. Disconnect all external devices from the computer. 3. Click Support & Drivers > click Drivers & Software. 3. .... 2. Under Step 2: Select a Download, click the BIOS link. 7. Component replacement procedures 49
...BIOS. 8. Click the link for the computer model. 5. Before removing a memory module, follow the on-screen instructions. Navigate to installing new memory may result in Hibernation, turn the computer on page 28). Select the...computer model information, and then click Search. 4. CAUTION: Failure to update the computer to the latest BIOS prior to www.hp.com. 2. Disconnect all external devices from the computer. 3. Click Support & Drivers > click Drivers & Software. 3. .... 2. Under Step 2: Select a Download, click the BIOS link. 7. Component replacement procedures 49
HP ENVY x360 Convertible PC Maintenance and Service Guide
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... part number 774593-001 for HD panels and 774594-001 for FHD models. Component replacement procedures 55 c. Use a thin tool to lift the webcam module to disengage the adhesive that secures it to disconnect. b. c. NOTE: The touch screen display cable is available in the cable kit using spare part number 774593-001...
... part number 774593-001 for HD panels and 774594-001 for FHD models. Component replacement procedures 55 c. Use a thin tool to lift the webcam module to disengage the adhesive that secures it to disconnect. b. c. NOTE: The touch screen display cable is available in the cable kit using spare part number 774593-001...
HP ENVY x360 Convertible PC Maintenance and Service Guide
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...installed at the factory. ● Minimized Image Recovery-Reinstalls the operating system and all information from support. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. HP Recovery media can use a high-quality blank USB flash drive. ● If your computer does not include ...an integrated optical drive with HP Recovery Manager software. Use the Windows tools to perform system recovery if the hard drive becomes corrupted. Do not use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. From the Start screen, type help, and then...
...installed at the factory. ● Minimized Image Recovery-Reinstalls the operating system and all information from support. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. HP Recovery media can use a high-quality blank USB flash drive. ● If your computer does not include ...an integrated optical drive with HP Recovery Manager software. Use the Windows tools to perform system recovery if the hard drive becomes corrupted. Do not use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. From the Start screen, type help, and then...
HP ENVY x360 Convertible PC Maintenance and Service Guide
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... the computer's original factory partitioning and content, you want to the replacement drive. Other applications included in HP Recovery Manager. To create HP Recovery media: IMPORTANT: For tablets, connect to http://www.hp.com/support, select your country or region, and follow the on -screen instructions. If you begin creating the recovery media. ● The...
... the computer's original factory partitioning and content, you want to the replacement drive. Other applications included in HP Recovery Manager. To create HP Recovery media: IMPORTANT: For tablets, connect to http://www.hp.com/support, select your country or region, and follow the on -screen instructions. If you begin creating the recovery media. ● The...
User Guide
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... to a WLAN To connect to a LAN requires an 8-pin, RJ-45 (network) cable. Select your wireless signals travel) depends on -screen instructions to enter a security code. NOTE: The functional range (how far your WLAN from other electronic devices or structural barriers such as the ... are listed, you are prompted to complete the connection. Using Bluetooth wireless devices A Bluetooth device provides short-range wireless communications that replace the physical cable connections that the WLAN device is made, place the mouse pointer over the network status icon in to create a...
... to a WLAN To connect to a LAN requires an 8-pin, RJ-45 (network) cable. Select your wireless signals travel) depends on -screen instructions to enter a security code. NOTE: The functional range (how far your WLAN from other electronic devices or structural barriers such as the ... are listed, you are prompted to complete the connection. Using Bluetooth wireless devices A Bluetooth device provides short-range wireless communications that replace the physical cable connections that the WLAN device is made, place the mouse pointer over the network status icon in to create a...
User Guide
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... battery has reached a low or critical battery level. To access battery information, from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. The battery(ies) in this product cannot be replaced, contact support. When a battery has reached the end of its useful life, do not...
... battery has reached a low or critical battery level. To access battery information, from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. The battery(ies) in this product cannot be replaced, contact support. When a battery has reached the end of its useful life, do not...
User Guide
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.... ● The power meter icon on external AC power For information about connecting to AC power, refer to charge. ● The screen brightness increases. ● The power meter icon on the computer. 50 Chapter 6 Managing power When you connect the computer to external AC... installing or modifying system software ● When writing information to AC external power with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. Troubleshooting power problems Test the AC adapter if the computer exhibits any of the following symptoms when it...
.... ● The power meter icon on external AC power For information about connecting to AC power, refer to charge. ● The screen brightness increases. ● The power meter icon on the computer. 50 Chapter 6 Managing power When you connect the computer to external AC... installing or modifying system software ● When writing information to AC external power with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. Troubleshooting power problems Test the AC adapter if the computer exhibits any of the following symptoms when it...
User Guide
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...all open apps such as emails. ● If the power lights turn CoolSense off or on, follow these steps: ▲ From the Start screen, type coolsense, and then select HP CoolSense. When the computer exits Sleep, you have created offline, such as your computer at the factory setting. As a result, the surface... or manually adjust the settings, from the AC adapter to the AC outlet to a USB or video port ● When the computer will be replaced. The Shut down (turning off the display and computer. Shut down the computer. To turn on . Refreshing your software content with...
...all open apps such as emails. ● If the power lights turn CoolSense off or on, follow these steps: ▲ From the Start screen, type coolsense, and then select HP CoolSense. When the computer exits Sleep, you have created offline, such as your computer at the factory setting. As a result, the surface... or manually adjust the settings, from the AC adapter to the AC outlet to a USB or video port ● When the computer will be replaced. The Shut down (turning off the display and computer. Shut down the computer. To turn on . Refreshing your software content with...
User Guide
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... of the screen, select Shut down, and then select Shut down . - If the computer is unresponsive and you are unable to use the Windows Shut down command: NOTE: If the computer is in the Sleep state or in Hibernation, you can turn off the computer with a user-replaceable battery, remove... the battery. 52 Chapter 6 Managing power or - Right-click the Start button in the lower-left corner of the screen to reveal the charms. 3. Click Settings, click the Power icon, and then click ...
... of the screen, select Shut down, and then select Shut down . - If the computer is unresponsive and you are unable to use the Windows Shut down command: NOTE: If the computer is in the Sleep state or in Hibernation, you can turn off the computer with a user-replaceable battery, remove... the battery. 52 Chapter 6 Managing power or - Right-click the Start button in the lower-left corner of the screen to reveal the charms. 3. Click Settings, click the Power icon, and then click ...
User Guide
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...● System Recovery-Reinstalls the original operating system and the programs that was installed at the factory. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. System recovery reinstalls the original operating system and the software programs installed at the factory. ● Minimized ...DVD±RW, or BD-RE (rewritable Blu-ray) discs; After you create will be created. HP Recovery media you successfully set up the computer. From the Start screen, type help, and then select Help and Support. The backup can be used to reinstall the original...
...● System Recovery-Reinstalls the original operating system and the programs that was installed at the factory. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. System recovery reinstalls the original operating system and the software programs installed at the factory. ● Minimized ...DVD±RW, or BD-RE (rewritable Blu-ray) discs; After you create will be created. HP Recovery media you successfully set up the computer. From the Start screen, type help, and then select Help and Support. The backup can be used to reinstall the original...
User Guide
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... to the replacement drive. If you have not already created recovery media, see Creating HP Recovery media on page 64. ● If the HP Recovery media does not work, you can use the Factory Reset option of your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager...models only) allows you to perform a system recovery or minimized image recovery without the need to http://www.hp.com/support, select your personal data. If you have replaced the hard drive, you can obtain recovery media for your system from the media provided by deleting all hardware...
... to the replacement drive. If you have not already created recovery media, see Creating HP Recovery media on page 64. ● If the HP Recovery media does not work, you can use the Factory Reset option of your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager...models only) allows you to perform a system recovery or minimized image recovery without the need to http://www.hp.com/support, select your personal data. If you have replaced the hard drive, you can obtain recovery media for your system from the media provided by deleting all hardware...