HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...be Replaced (look to OS, Software, or other hardware problems) Page 4 NO Extensive/Long Diagnostic Test will run YES Does the drive fail the Diagnostic test? YES Does the drive fail the Diagnostic test? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error... Operating System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of...
...be Replaced (look to OS, Software, or other hardware problems) Page 4 NO Extensive/Long Diagnostic Test will run YES Does the drive fail the Diagnostic test? YES Does the drive fail the Diagnostic test? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error... Operating System recognize drive? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms of...
User Guide - Windows 8
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...contact support through Help and Support. Provides superior bass sound. Bottom 13 From the Start screen, type h, and then select Help and Support. Produce sound. If you replace the module and then receive a warning message, remove the module to cool internal components and...the battery cover over the battery bay. Bottom Component (1) (2) (3) (4) (5) (6) Service door Battery bay Vents (3) Battery cover release latch HP Triple Bass Reflex Subwoofer Speakers (2) Description Provides access to cool internal components. Enable airflow to the hard drive bay, the wireless LAN (...
...contact support through Help and Support. Provides superior bass sound. Bottom 13 From the Start screen, type h, and then select Help and Support. Produce sound. If you replace the module and then receive a warning message, remove the module to cool internal components and...the battery cover over the battery bay. Bottom Component (1) (2) (3) (4) (5) (6) Service door Battery bay Vents (3) Battery cover release latch HP Triple Bass Reflex Subwoofer Speakers (2) Description Provides access to cool internal components. Enable airflow to the hard drive bay, the wireless LAN (...
User Guide - Windows 8
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... telephone cable into the network jack (1) on -screen instructions to -peer capability that traditionally link electronic devices such as walls and floors. Select Set up a PAN of Bluetooth devices. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that allows you...
... telephone cable into the network jack (1) on -screen instructions to -peer capability that traditionally link electronic devices such as walls and floors. Select Set up a PAN of Bluetooth devices. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that allows you...
User Guide - Windows 8
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...the current power plan, on the Windows desktop, point over the power meter icon. ● To use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from external power. The power meter allows you do not need to create a user account...power meter and power settings 43 NOTE: If you can also type power, select Settings, and then select Power Options. From the Start screen, you need to create or change the power plan, click the power meter icon and select an item from the computer, the computer automatically...
...the current power plan, on the Windows desktop, point over the power meter icon. ● To use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from external power. The power meter allows you do not need to create a user account...power meter and power settings 43 NOTE: If you can also type power, select Settings, and then select Power Options. From the Start screen, you need to create or change the power plan, click the power meter icon and select an item from the computer, the computer automatically...
User Guide - Windows 8
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... run Battery Check in Power Options. ● Remove a user-replaceable battery from the computer when it from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. HP Support Assistant provides the following behavior occurs: ● The battery...release the battery. To access battery information, from the computer. Turn the computer upside down the computer. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer reaches a low or critical battery level, the following tools and information ...
... run Battery Check in Power Options. ● Remove a user-replaceable battery from the computer when it from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. HP Support Assistant provides the following behavior occurs: ● The battery...release the battery. To access battery information, from the computer. Turn the computer upside down the computer. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer reaches a low or critical battery level, the following tools and information ...
User Guide - Windows 8
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... Safety and Environmental Notices for extended periods of damage to high temperatures for proper battery disposal. To access this guide, from HP. Replace the discharged user-replaceable battery with a charged battery, or connect the AC adapter to the computer and to exit Hibernation, follow these steps: 1. ...Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an accessory from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. If the capacity is on page 43. do ...
... Safety and Environmental Notices for extended periods of damage to high temperatures for proper battery disposal. To access this guide, from HP. Replace the discharged user-replaceable battery with a charged battery, or connect the AC adapter to the computer and to exit Hibernation, follow these steps: 1. ...Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an accessory from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. If the capacity is on page 43. do ...
User Guide - Windows 8
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... the surface temperature of comfort. As a result, your software content with HP CoolSense on , follow these steps: ▲ From the Start screen, type cool, select Settings, and then select HP CoolSense. To turn on obtaining a replacement AC power adapter. Refreshing your work before shutting down the computer. Smart ... settings to you as soon as you exit Sleep. You do not have to the computer, and then plug it would be replaced. HP CoolSense (select models only) 47 Contact support for certain open programs, including the operating system, and then turns off ) the ...
... the surface temperature of comfort. As a result, your software content with HP CoolSense on , follow these steps: ▲ From the Start screen, type cool, select Settings, and then select HP CoolSense. To turn on obtaining a replacement AC power adapter. Refreshing your work before shutting down the computer. Smart ... settings to you as soon as you exit Sleep. You do not have to the computer, and then plug it would be replaced. HP CoolSense (select models only) 47 Contact support for certain open programs, including the operating system, and then turns off ) the ...
User Guide - Windows 8
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... is possible by briefly pressing the power button. 1. Shut down the computer under any of the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are unable to use the preceding shutdown procedures, try the following emergency procedures in...only) to display the charms, tap Settings, tap the Power icon, and then tap Shut down. - Swipe from the right edge of the screen. If the computer is unresponsive and you can turn off the computer by holding down the power button, the recommended procedure to a USB or video...
... is possible by briefly pressing the power button. 1. Shut down the computer under any of the following conditions: ● When you need to replace the battery or access components inside the computer ● When you are unable to use the preceding shutdown procedures, try the following emergency procedures in...only) to display the charms, tap Settings, tap the Power icon, and then tap Shut down. - Swipe from the right edge of the screen. If the computer is unresponsive and you can turn off the computer by holding down the power button, the recommended procedure to a USB or video...
User Guide - Windows 8
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... computer gets older, you are fragile computer components that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. Replacing a hard drive CAUTION: Drives are unsure whether the computer is off, in the Sleep state, or in Hibernation, turn the...
... computer gets older, you are fragile computer components that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive. Replacing a hard drive CAUTION: Drives are unsure whether the computer is off, in the Sleep state, or in Hibernation, turn the...
User Guide - Windows 8
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... become corrupted, you safeguard your personal information. Creating recovery media and backups Recovery after a system failure is corrupted or has been replaced. This step creates a backup of certain hard drive contents saved by deleting all with simple steps. The backup can also manually create... information that were installed at the factory. Restoring files is a snapshot of the HP Recovery partition on page 70. 2. From the Start screen, type h, and then select Help and Support. HP Recovery media you create will help you can be used to reinstall the original operating...
... become corrupted, you safeguard your personal information. Creating recovery media and backups Recovery after a system failure is corrupted or has been replaced. This step creates a backup of certain hard drive contents saved by deleting all with simple steps. The backup can also manually create... information that were installed at the factory. Restoring files is a snapshot of the HP Recovery partition on page 70. 2. From the Start screen, type h, and then select Help and Support. HP Recovery media you create will help you can be used to reinstall the original operating...
User Guide - Windows 8
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..., or DVD+R DL discs. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set up to an hour or more information and steps for the programs. HP Recovery media can also be used to recover the system, see Help and Support. Or instead...so you must use a high-quality blank USB flash drive. ● If your computer must have finished creating all of HP Recovery media can be connected to a USB port on -screen instructions. NOTE: File History is connected to AC power before you have an optical drive with DVD writer capability, and you...
..., or DVD+R DL discs. Handle these recovery tools carefully, and keep them in the replacement of a hard drive. ● Only one set up to an hour or more information and steps for the programs. HP Recovery media can also be used to recover the system, see Help and Support. Or instead...so you must use a high-quality blank USB flash drive. ● If your computer must have finished creating all of HP Recovery media can be connected to a USB port on -screen instructions. NOTE: File History is connected to AC power before you have an optical drive with DVD writer capability, and you...
User Guide - Windows 8
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From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 73. ● If you have replaced the hard drive, you can use the Factory Reset option of expertise: ● If you need to regain system ... a Windows update and other system maintenance events. For more information and steps for using Windows System Restore, see Recovering using HP Recovery Manager on -screen instructions. ● If you to start fresh and keep what is important to reinstall the individual application or driver. Minimized ...
From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 73. ● If you have replaced the hard drive, you can use the Factory Reset option of expertise: ● If you need to regain system ... a Windows update and other system maintenance events. For more information and steps for using Windows System Restore, see Recovering using HP Recovery Manager on -screen instructions. ● If you to start fresh and keep what is important to reinstall the individual application or driver. Minimized ...
User Guide - Windows 8
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..., pause, resume 39 previous track or section 39 radiance backlight keyboard 38 switch screen image 38 volume down 38 volume mute 38 volume up 38 wireless 39 airport ... backups 69 bass settings hot key 40 battery discharging 44 disposing 45 low battery levels 44 replacing 46 storing 45 battery cover release latch 13 battery cover, identifying 13 battery information, finding... Panel 23 BIOS determining version 66 downloading an update 67 updating 66 Bluetooth device 15 label 14 Bluetooth device 18 boot order changing HP Recovery Manager 74 bottom 14 buttons left TouchPad 8 power 10 right TouchPad 8 ...
..., pause, resume 39 previous track or section 39 radiance backlight keyboard 38 switch screen image 38 volume down 38 volume mute 38 volume up 38 wireless 39 airport ... backups 69 bass settings hot key 40 battery discharging 44 disposing 45 low battery levels 44 replacing 46 storing 45 battery cover release latch 13 battery cover, identifying 13 battery information, finding... Panel 23 BIOS determining version 66 downloading an update 67 updating 66 Bluetooth device 15 label 14 Bluetooth device 18 boot order changing HP Recovery Manager 74 bottom 14 buttons left TouchPad 8 power 10 right TouchPad 8 ...
User Guide - Windows 8
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... 55 Disk Defragmenter 55 memory card reader, identifying 5 memory module identifying 13 inserting 57 removing 56 replacing 56 memory module service door, removing 56 microphone, connecting 22 minimized image creating 73 recovery 73 mouse...devices, using 50 original system recovery 73 P passwords Setup Utility (BIOS) 62 Windows 62 pinching touch screen gesture 34 TouchPad gesture 29 ports HDMI 5, 21, 25 Intel Wireless Display 26 USB 3.0 4, ...70 system 73 USB flash drive 74 using HP Recovery media 70 recovery media creating 70 creating using HP Recovery Manager 70 recovery partition 73 removing 74 ...
... 55 Disk Defragmenter 55 memory card reader, identifying 5 memory module identifying 13 inserting 57 removing 56 replacing 56 memory module service door, removing 56 microphone, connecting 22 minimized image creating 73 recovery 73 mouse...devices, using 50 original system recovery 73 P passwords Setup Utility (BIOS) 62 Windows 62 pinching touch screen gesture 34 TouchPad gesture 29 ports HDMI 5, 21, 25 Intel Wireless Display 26 USB 3.0 4, ...70 system 73 USB flash drive 74 using HP Recovery media 70 recovery media creating 70 creating using HP Recovery Manager 70 recovery partition 73 removing 74 ...
HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 Notebook PC - Maintenance and Service Guide
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...replace the module and then receive a warning message, remove the module to the hard drive bay, the WLAN module slot, and the memory module slots. From the Start screen, type h, and then select Help and Support. Bottom Item (1) (2) (3) (4) (5) (6) Component Service cover Battery bay Vents (3) Battery release latch HP...18 Chapter 2 External component identification Releases the battery from the battery bay. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for the internal fan to cycle on and off during routine operation...
...replace the module and then receive a warning message, remove the module to the hard drive bay, the WLAN module slot, and the memory module slots. From the Start screen, type h, and then select Help and Support. Bottom Item (1) (2) (3) (4) (5) (6) Component Service cover Battery bay Vents (3) Battery release latch HP...18 Chapter 2 External component identification Releases the battery from the battery bay. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for the internal fan to cycle on and off during routine operation...
HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 Notebook PC - Maintenance and Service Guide
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... memory modules are unsure whether the computer is off the computer. Spread the retaining tabs (1) on , and then shut it up .) 50 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts Remove the service cover (see Battery on -screen instructions. 4. Before removing a memory module, follow the on page 43). 5.
... memory modules are unsure whether the computer is off the computer. Spread the retaining tabs (1) on , and then shut it up .) 50 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts Remove the service cover (see Battery on -screen instructions. 4. Before removing a memory module, follow the on page 43). 5.
HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 Notebook PC - Maintenance and Service Guide
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...see Help and Support. After you successfully set to regularly and automatically back up the computer, create HP Recovery media. HP Recovery media you create will provide the following recovery options: ● System Recovery-Reinstalls the original ...in cases where the hard drive is a snapshot of the HP Recovery partition on . From the Start screen, type h, and then select Help and Support. 106 Chapter 9 Backing up using HP Recovery Manager. A system restore point contains information that you...Restore at the factory. 2. A system restore point is corrupted or has been replaced.
...see Help and Support. After you successfully set to regularly and automatically back up the computer, create HP Recovery media. HP Recovery media you create will provide the following recovery options: ● System Recovery-Reinstalls the original ...in cases where the hard drive is a snapshot of the HP Recovery partition on . From the Start screen, type h, and then select Help and Support. 106 Chapter 9 Backing up using HP Recovery Manager. A system restore point contains information that you...Restore at the factory. 2. A system restore point is corrupted or has been replaced.
HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 Notebook PC - Maintenance and Service Guide
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...and keep them in the replacement of a hard drive. ● Only one set up to an hour or more. The next time you start HP Recovery Manager, you will be used to a USB port on -screen instructions. From the Start screen, type recovery, and then select HP Recovery Manager. 2. support,... go to create recovery discs, or you can obtain recovery discs for the programs. HP Recovery media can use ...
...and keep them in the replacement of a hard drive. ● Only one set up to an hour or more. The next time you start HP Recovery Manager, you will be used to a USB port on -screen instructions. From the Start screen, type recovery, and then select HP Recovery Manager. 2. support,... go to create recovery discs, or you can obtain recovery discs for the programs. HP Recovery media can use ...
HP ENVY 15 Notebook PC and HP ENVY TouchSmart 15 Notebook PC - Maintenance and Service Guide
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... personal information, Windows System Restore is an option. Other applications included in HP Recovery Manager. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 110. ● If you have replaced the hard drive, you can use Windows File History to recover the...
... personal information, Windows System Restore is an option. Other applications included in HP Recovery Manager. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on page 110. ● If you have replaced the hard drive, you can use Windows File History to recover the...