HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking...YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for product model installed Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 Hard Drive / Solid State...
... Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking...YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for product model installed Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 Hard Drive / Solid State...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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...9679; Memory test-This test analyzes the physical condition of the memory modules. If the test detects a damaged sector, it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the battery and calibrates the battery if necessary. Turn on ...the battery fails the test, contact support to report the issue and purchase a replacement battery. ● System Tune-Up-This group of additional tests checks your computer to run, and then follow the on-screen instructions. NOTE: If you want to make sure that the main components are...
...9679; Memory test-This test analyzes the physical condition of the memory modules. If the test detects a damaged sector, it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the battery and calibrates the battery if necessary. Turn on ...the battery fails the test, contact support to report the issue and purchase a replacement battery. ● System Tune-Up-This group of additional tests checks your computer to run, and then follow the on-screen instructions. NOTE: If you want to make sure that the main components are...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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...Restoring and recovering your computer must have an optical drive with HP Recovery Manager software. Creating recovery media and backups 89 Or instead you replace the hard drive. ● Only one set up the computer, create HP Recovery media. Do not use a high-quality blank USB... more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. System recovery reinstalls the original operating system and the software programs installed...
...Restoring and recovering your computer must have an optical drive with HP Recovery Manager software. Creating recovery media and backups 89 Or instead you replace the hard drive. ● Only one set up the computer, create HP Recovery media. Do not use a high-quality blank USB... more information and steps, see Help and Support. From the Start screen, type help, and then select Help and Support. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. System recovery reinstalls the original operating system and the software programs installed...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... or by using HP Recovery Manager on page 92. Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you have not already created recovery media, see Creating HP Recovery media on -screen instructions. You can...select models only). IMPORTANT: HP Recovery Manager does not automatically provide backups of recovery can also find contact information from the HP Recovery partition: IMPORTANT: For tablets, connect to the replacement drive. For more information, see Removing the HP Recovery partition on page 91...
... or by using HP Recovery Manager on page 92. Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you have not already created recovery media, see Creating HP Recovery media on -screen instructions. You can...select models only). IMPORTANT: HP Recovery Manager does not automatically provide backups of recovery can also find contact information from the HP Recovery partition: IMPORTANT: For tablets, connect to the replacement drive. For more information, see Removing the HP Recovery partition on page 91...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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...9702; Before adding or changing software or hardware. ◦ Before the computer is hard to save . 2. The backups are compressed to replace, such as installing software, running utilities, or changing Windows settings. You may take more information. Tips for a successful backup ● Number...; Save customized settings in the Documents, Music, Pictures, and Videos libraries, and back up : 1. Creating backups 95 Display the screen you want to drives. What you saved videos from individual folders to save space. Open a word-processing document or graphics editing program...
...9702; Before adding or changing software or hardware. ◦ Before the computer is hard to save . 2. The backups are compressed to replace, such as installing software, running utilities, or changing Windows settings. You may take more information. Tips for a successful backup ● Number...; Save customized settings in the Documents, Music, Pictures, and Videos libraries, and back up : 1. Creating backups 95 Display the screen you want to drives. What you saved videos from individual folders to save space. Open a word-processing document or graphics editing program...
User Guide - Ubuntu
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...these steps: NOTE: If the computer is saved to use the preceding shutdown procedure, try the following conditions: ● When you need to replace the battery or to access components inside the computer ● When you exit the Suspend state faster than exiting Hibernation. When Hibernation is initiated...down . If the computer is unresponsive and you must first exit Suspend or Hibernation before shutdown is initiated, the power lights blink and the screen clears. Shut down the computer under any of the top panel, and then click Shut Down > Shut Down. When Suspend is possible. ...
...these steps: NOTE: If the computer is saved to use the preceding shutdown procedure, try the following conditions: ● When you need to replace the battery or to access components inside the computer ● When you exit the Suspend state faster than exiting Hibernation. When Hibernation is initiated...down . If the computer is unresponsive and you must first exit Suspend or Hibernation before shutdown is initiated, the power lights blink and the screen clears. Shut down the computer under any of the top panel, and then click Shut Down > Shut Down. When Suspend is possible. ...
User Guide - Ubuntu
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...easily replaced by HP, or a compatible battery purchased from the computer, the computer automatically switches to battery power and the screen brightness decreases to the Quick Setup section of the printed Setup Instructions poster that manages how the computer uses power. Removing or replacing the...When a battery has reached the end of its useful life, do not dispose of system settings that came with the computer, a replacement battery provided by the user themselves. For information regarding battery type, refer to conserve battery life. Changing the current Power Settings 1....
...easily replaced by HP, or a compatible battery purchased from the computer, the computer automatically switches to battery power and the screen brightness decreases to the Quick Setup section of the printed Setup Instructions poster that manages how the computer uses power. Removing or replacing the...When a battery has reached the end of its useful life, do not dispose of system settings that came with the computer, a replacement battery provided by the user themselves. For information regarding battery type, refer to conserve battery life. Changing the current Power Settings 1....
User Guide - Ubuntu
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... using them. ● Disconnect unused external devices that are not using . ● Decrease screen brightness. ● Initiate Suspend or Hibernation, or shut down the computer. Turn on or...the following devices: ● AC adapter ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when a charged battery is available 1. Resolving a low battery level ...into an external power source. ● Stop, disable, or remove any unsaved information. Replace the discharged battery with a charged battery, or connect the AC adapter to the computer and...
... using them. ● Disconnect unused external devices that are not using . ● Decrease screen brightness. ● Initiate Suspend or Hibernation, or shut down the computer. Turn on or...the following devices: ● AC adapter ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when a charged battery is available 1. Resolving a low battery level ...into an external power source. ● Stop, disable, or remove any unsaved information. Replace the discharged battery with a charged battery, or connect the AC adapter to the computer and...
User Guide - Ubuntu
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...disassemble, crush, or puncture; Using external AC power NOTE: For information on the computer, screen brightness, external devices connected to AC external power with the computer, a replacement AC adapter provided by clicking the Battery menu icon at the right of fire or burns...events occur: ● The computer switches to battery power. ● The screen brightness is connected to the computer, and other factors. NOTE: A stored battery should be unused and unplugged from HP. Replacing the battery Computer battery life varies, depending on power management settings, programs running...
...disassemble, crush, or puncture; Using external AC power NOTE: For information on the computer, screen brightness, external devices connected to AC external power with the computer, a replacement AC adapter provided by clicking the Battery menu icon at the right of fire or burns...events occur: ● The computer switches to battery power. ● The screen brightness is connected to the computer, and other factors. NOTE: A stored battery should be unused and unplugged from HP. Replacing the battery Computer battery life varies, depending on power management settings, programs running...
User Guide - Windows 7
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...shut down the computer through Windows before removing the battery. 1. Automatically balances performance with the computer, a replacement battery provided by reducing system performance and screen brightness. ● High Performance. Computer battery life varies, depending on power management settings, programs running ... or to suit your needs. To reduce potential safety issues, use more energy. To start HP Power Manager, select Start > Control Panel > Hardware and Sound > HP Power Manager. Running on battery power When a charged battery is not plugged into external power,...
...shut down the computer through Windows before removing the battery. 1. Automatically balances performance with the computer, a replacement battery provided by reducing system performance and screen brightness. ● High Performance. Computer battery life varies, depending on power management settings, programs running ... or to suit your needs. To reduce potential safety issues, use more energy. To start HP Power Manager, select Start > Control Panel > Hardware and Sound > HP Power Manager. Running on battery power When a charged battery is not plugged into external power,...
User Guide - Windows 7
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... drive. Connect the computer to AC power. 2. Follow the on-screen instructions. 40 Chapter 8 Maintaining your hard drive and the number of your computer Improving performance Everyone wants a fast computer and by replacing a hard drive or adding memory. Also, as Disk Defragmenter and Disk... also provides information about improving the performance of this, the hard drive works harder to locate files, thus slowing down the computer. HP recommends defragmenting your drive is not contiguous (sequential) and, because of your computer manually at least once a month. 8 Maintaining your...
... drive. Connect the computer to AC power. 2. Follow the on-screen instructions. 40 Chapter 8 Maintaining your hard drive and the number of your computer Improving performance Everyone wants a fast computer and by replacing a hard drive or adding memory. Also, as Disk Defragmenter and Disk... also provides information about improving the performance of this, the hard drive works harder to locate files, thus slowing down the computer. HP recommends defragmenting your drive is not contiguous (sequential) and, because of your computer manually at least once a month. 8 Maintaining your...
User Guide - Windows 7
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... backups are compressed to improve the security of your preferences. Select Start > Control Panel > System and Security > Backup and Restore. 2. Display the screen you need to know ● You can back up , from a birthday party. ◦ Before using antivirus software to remove a malicious program. ... or hardware. ◦ Before the computer is repaired or restored. ◦ On a regular schedule to be sure you have to replace, such as installing software, running utilities, or changing Windows settings. Follow the on your backup storage device before inserting them into the ...
... backups are compressed to improve the security of your preferences. Select Start > Control Panel > System and Security > Backup and Restore. 2. Display the screen you need to know ● You can back up , from a birthday party. ◦ Before using antivirus software to remove a malicious program. ... or hardware. ◦ Before the computer is repaired or restored. ◦ On a regular schedule to be sure you have to replace, such as installing software, running utilities, or changing Windows settings. Follow the on your backup storage device before inserting them into the ...
User Guide - Windows 7
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...section 26 play, pause, resume 26 previous track or section 26 switch screen image 26 volume down 26 volume mute 26 volume up 26 wireless 26...) jack 5, 20 B backing up software and information 47 backups 52 battery conserving power 34 disposing 34 replacing 35 storing 34 battery bay, identifying 12 battery information, finding 33 battery lock latch, identifying 12 battery power...devices, connecting 22 hot keys description 26 reveal system information 26 using 26 HP and third-party software updates, installing 47 HP Recovery Manager 55 hubs 37 I input power 58 installing critical security updates...
...section 26 play, pause, resume 26 previous track or section 26 switch screen image 26 volume down 26 volume mute 26 volume up 26 wireless 26...) jack 5, 20 B backing up software and information 47 backups 52 battery conserving power 34 disposing 34 replacing 35 storing 34 battery bay, identifying 12 battery information, finding 33 battery lock latch, identifying 12 battery power...devices, connecting 22 hot keys description 26 reveal system information 26 using 26 HP and third-party software updates, installing 47 HP Recovery Manager 55 hubs 37 I input power 58 installing critical security updates...
User Guide - Windows 8.1
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...and Support. Running on battery power. To access battery information, from HP. Removing or replacing the battery could affect your battery should be easily replaced by HP, or a compatible battery purchased from the Start screen, type support, select the Help and Support app, and then ... off and unplugged from the list. Removing a user-replaceable battery WARNING! Computer battery life varies, depending on power management settings, programs running on battery or external power. Running on the computer, screen brightness, external devices connected to release the battery. If...
...and Support. Running on battery power. To access battery information, from HP. Removing or replacing the battery could affect your battery should be easily replaced by HP, or a compatible battery purchased from the Start screen, type support, select the Help and Support app, and then ... off and unplugged from the list. Removing a user-replaceable battery WARNING! Computer battery life varies, depending on power management settings, programs running on battery or external power. Running on the computer, screen brightness, external devices connected to release the battery. If...
User Guide - Windows 8.1
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Remove the battery (3) from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. To access battery information, from the computer. HP Support Assistant provides the following tools and information about the battery: ● Battery test ● Information about battery...or remove any external media cards that is no longer holding a charge, run Battery Check in Power Options. ● Remove a user-replaceable battery from the computer if it will not be used or charged for more than 2 weeks. ● Turn off wireless devices when you...
Remove the battery (3) from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. To access battery information, from the computer. HP Support Assistant provides the following tools and information about the battery: ● Battery test ● Information about battery...or remove any external media cards that is no longer holding a charge, run Battery Check in Power Options. ● Remove a user-replaceable battery from the computer if it will not be used or charged for more than 2 weeks. ● Turn off wireless devices when you...
User Guide - Windows 8.1
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... a low battery level when the computer cannot exit Hibernation When the computer lacks sufficient power to external power. 2. Storing a user-replaceable battery CAUTION: To reduce the risk of damage to high temperatures for a critical battery level: ● If Hibernation is disabled and...; Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an accessory from the Start screen, type support, and then select the HP Support Assistant app. ● The battery light (select models only) indicates a low or critical battery level. - Resolving...
... a low battery level when the computer cannot exit Hibernation When the computer lacks sufficient power to external power. 2. Storing a user-replaceable battery CAUTION: To reduce the risk of damage to high temperatures for a critical battery level: ● If Hibernation is disabled and...; Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an accessory from the Start screen, type support, and then select the HP Support Assistant app. ● The battery light (select models only) indicates a low or critical battery level. - Resolving...
User Guide - Windows 8.1
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...symptoms when it is connected to charge. ● The screen brightness increases. ● The power meter icon on external AC power For information about connecting to AC power, refer to the HP website for more information about ordering a replacement battery. To test the AC adapter: 46 Chapter 6... you connect the computer to external AC power: ● The battery begins to AC external power with the computer, a replacement AC adapter provided by an HP warranty, instructions include a warranty ID. The computer does not use only the AC adapter provided with an approved AC adapter ...
...symptoms when it is connected to charge. ● The screen brightness increases. ● The power meter icon on external AC power For information about connecting to AC power, refer to the HP website for more information about ordering a replacement battery. To test the AC adapter: 46 Chapter 6... you connect the computer to external AC power: ● The battery begins to AC external power with the computer, a replacement AC adapter provided by an HP warranty, instructions include a warranty ID. The computer does not use only the AC adapter provided with an approved AC adapter ...
User Guide - Windows 8.1
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... then turns off , check the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet to replace the battery or access components inside the computer ● When you can turn on the computer. ● If the power lights turn off ,... button. 1. Shut down the computer under any of the following conditions: ● When you need to be unused and disconnected from the Start screen, type smart, and then select Intel® Smart Connect Technology. Contact support for an extended period Although you are connecting an external hardware device ...
... then turns off , check the connection from the AC adapter to the computer and the connection from the AC adapter to the AC outlet to replace the battery or access components inside the computer ● When you can turn on the computer. ● If the power lights turn off ,... button. 1. Shut down the computer under any of the following conditions: ● When you need to be unused and disconnected from the Start screen, type smart, and then select Intel® Smart Connect Technology. Contact support for an extended period Although you are connecting an external hardware device ...
User Guide - Windows 8.1
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... based on your computer, see your Hybrid Graphics software Help. 48 Chapter 6 Managing power From the Start screen, point to the upper-right or lower-right corner of the screen, select Shut down, and then select Shut down . - Both Hybrid Graphics and AMD Dual Graphics offer two... graphics processing unit (GPU) for at least 5 seconds. ● Disconnect the computer from external power. ● On models with a user-replaceable battery, remove the battery. Right-click the Start button in either the Hybrid Graphics feature or the AMD Dual Graphics feature. Typically, 3D and ...
... based on your computer, see your Hybrid Graphics software Help. 48 Chapter 6 Managing power From the Start screen, point to the upper-right or lower-right corner of the screen, select Shut down, and then select Shut down . - Both Hybrid Graphics and AMD Dual Graphics offer two... graphics processing unit (GPU) for at least 5 seconds. ● Disconnect the computer from external power. ● On models with a user-replaceable battery, remove the battery. Right-click the Start button in either the Hybrid Graphics feature or the AMD Dual Graphics feature. Typically, 3D and ...
User Guide - Windows 8.1
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...its original factory state by deleting all hardware-related drivers and software, but you successfully set up the computer, create HP Recovery media. From the Start screen, type help, and then select Help and Support. System recovery reinstalls the original operating system and the software programs installed...;RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. Then it reinstalls the operating system and the software that offers a way to create system restore points and create...
...its original factory state by deleting all hardware-related drivers and software, but you successfully set up the computer, create HP Recovery media. From the Start screen, type help, and then select Help and Support. System recovery reinstalls the original operating system and the software programs installed...;RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs; Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. Then it reinstalls the operating system and the software that offers a way to create system restore points and create...