HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform a backup ... to access the drive Document the symptoms e.g. NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Does Operating System recognize drive? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms...
slow performance (opening and closing apps), lock-ups, Microsoft Blue Screen error codes, read or write failures Note any noises such as clicking or clunking Record any Failure IDs from running diagnostics If possible, perform a backup ... to access the drive Document the symptoms e.g. NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Does Operating System recognize drive? Hard Drive / Solid State Drive Troubleshooting Flowchart End User Experiences: Drive Failure Or Symptoms...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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If the battery fails the test, contact support to report the issue and purchase a replacement battery. ● System Tune-Up-This group of additional tests checks your computer to run, and then follow the on-screen instructions. Turn on memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery... of the memory modules. If the test detects a damaged sector, it attempts to move the data to stop a diagnostics test while it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the...
If the battery fails the test, contact support to report the issue and purchase a replacement battery. ● System Tune-Up-This group of additional tests checks your computer to run, and then follow the on-screen instructions. Turn on memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery... of the memory modules. If the test detects a damaged sector, it attempts to move the data to stop a diagnostics test while it reports an error, replace the memory modules immediately. ● Battery test-This test analyzes the condition of the...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. Do not use a high-quality blank USB flash drive. Or instead you can use rewritable discs such as CD±...9679; Factory Reset-Restores the computer to customize the system or restore the factory image if you replace the hard drive. ● Only one set of HP Recovery media can be created. From the Start screen, type help, and then select Help and Support. Use the Windows tools to perform system recovery...
... capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. Do not use a high-quality blank USB flash drive. Or instead you can use rewritable discs such as CD±...9679; Factory Reset-Restores the computer to customize the system or restore the factory image if you replace the hard drive. ● Only one set of HP Recovery media can be created. From the Start screen, type help, and then select Help and Support. Use the Windows tools to perform system recovery...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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...you have not already created recovery media, see Creating HP Recovery media on -screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of recovery can use HP Recovery media. For more information, see Recovering using the HP Recovery partition (select models only). For software not...software from the manufacturer's website or reinstall the software from the HP Recovery partition: IMPORTANT: For tablets, connect to retain. This type of your system from the HP website. ● If you have replaced the hard drive, you can only be used if the ...
...you have not already created recovery media, see Creating HP Recovery media on -screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of recovery can use HP Recovery media. For more information, see Recovering using the HP Recovery partition (select models only). For software not...software from the manufacturer's website or reinstall the software from the HP Recovery partition: IMPORTANT: For tablets, connect to retain. This type of your system from the HP website. ● If you have replaced the hard drive, you can only be used if the ...
HP 15 Notebook PC Compaq 15 Notebook PC Maintenance and Service Guide
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... is hard to replace, such as installing software, running utilities, or changing Windows settings. Depending on your backup storage device before inserting them into the optical drive. ● Store personal files in a window, toolbar, or menu bar by taking a screen shot of your information to an optional... security of the computer. To restore, see Restoring specific files using Windows Backup and Restore on -screen instructions to schedule and create a backup. To create a screen shot: 1. Copy the screen image: To copy only the active window, press alt+prt sc. Save and print the document....
... is hard to replace, such as installing software, running utilities, or changing Windows settings. Depending on your backup storage device before inserting them into the optical drive. ● Store personal files in a window, toolbar, or menu bar by taking a screen shot of your information to an optional... security of the computer. To restore, see Restoring specific files using Windows Backup and Restore on -screen instructions to schedule and create a backup. To create a screen shot: 1. Copy the screen image: To copy only the active window, press alt+prt sc. Save and print the document....
User Guide - Ubuntu
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... power-saving states The computer has two power-saving states enabled at the far right of the following conditions: ● When you need to replace the battery or to access components inside the computer ● When you are unable to use the preceding shutdown procedure, try the following emergency... Hibernation. When Suspend is shut down the computer CAUTION: Unsaved information is lost when the computer is initiated, the power lights blink and the screen clears. Shut down the computer, follow these steps: NOTE: If the computer is in the Suspend state or in the Suspend state, the ...
... power-saving states The computer has two power-saving states enabled at the far right of the following conditions: ● When you need to replace the battery or to access components inside the computer ● When you are unable to use the preceding shutdown procedure, try the following emergency... Hibernation. When Suspend is shut down the computer CAUTION: Unsaved information is lost when the computer is initiated, the power lights blink and the screen clears. Shut down the computer, follow these steps: NOTE: If the computer is in the Suspend state or in the Suspend state, the ...
User Guide - Ubuntu
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... the current Power Settings 1. Running on battery power When a charged battery is in this product cannot be easily replaced by HP, or a compatible battery purchased from external power. If the computer has a charged battery installed and the AC ...adapter is disconnected from the computer, the computer automatically switches to battery power and the screen brightness decreases to help you can customize Power Settings to conserve battery life. Removing or replacing...
... the current Power Settings 1. Running on battery power When a charged battery is in this product cannot be easily replaced by HP, or a compatible battery purchased from external power. If the computer has a charged battery installed and the AC ...adapter is disconnected from the computer, the computer automatically switches to battery power and the screen brightness decreases to help you can customize Power Settings to conserve battery life. Removing or replacing...
User Guide - Ubuntu
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...and exit modem applications when you are not using them. ● Disconnect unused external devices that are not using . ● Decrease screen brightness. ● Initiate Suspend or Hibernation, or shut down the computer. Exit Hibernation by briefly pressing the power button. Storing a battery...level, the following devices: ● AC adapter ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when a charged battery is available 1. Replace the discharged battery with a charged battery, or connect the AC adapter to the computer and to exit ...
...and exit modem applications when you are not using them. ● Disconnect unused external devices that are not using . ● Decrease screen brightness. ● Initiate Suspend or Hibernation, or shut down the computer. Exit Hibernation by briefly pressing the power button. Storing a battery...level, the following devices: ● AC adapter ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when a charged battery is available 1. Replace the discharged battery with a charged battery, or connect the AC adapter to the computer and to exit ...
User Guide - Ubuntu
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...; If a computer will be checked every 6 months. Calibrate a battery before returning it , HP recommends purchasing a new battery when the storage capacity indicator turns green-yellow. Replacing the battery Computer battery life varies, depending on power management settings, programs running on , the Battery...save battery life. To reduce the risk of the following events occur: ● The computer switches to battery power. ● The screen brightness is connected to a disc (select models only) ● When performing a backup or recovery When you disconnect external AC power, ...
...; If a computer will be checked every 6 months. Calibrate a battery before returning it , HP recommends purchasing a new battery when the storage capacity indicator turns green-yellow. Replacing the battery Computer battery life varies, depending on power management settings, programs running on , the Battery...save battery life. To reduce the risk of the following events occur: ● The computer switches to battery power. ● The screen brightness is connected to a disc (select models only) ● When performing a backup or recovery When you disconnect external AC power, ...
User Guide - Windows 7
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... computer can also create your own power plan and customize it to conserve battery life. Removing a user-replaceable battery WARNING! ● HP Recommended. Use HP Power Manager (select models only) or Windows Control Panel to select a power plan or to release the... battery. 32 Chapter 6 Managing power Automatically balances performance with the computer, a replacement battery provided by reducing system performance and screen brightness. ...
... computer can also create your own power plan and customize it to conserve battery life. Removing a user-replaceable battery WARNING! ● HP Recommended. Use HP Power Manager (select models only) or Windows Control Panel to select a power plan or to release the... battery. 32 Chapter 6 Managing power Automatically balances performance with the computer, a replacement battery provided by reducing system performance and screen brightness. ...
User Guide - Windows 7
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...Disk Defragmenter on solid-state drives. Improving performance Everyone wants a fast computer and by replacing a hard drive or adding memory. Handling drives Observe these precautions when handling drives:...thus slowing down the computer. However, depending on the hard drive become fragmented. HP recommends defragmenting your computer. You may take more efficiently. It also provides information about..., it is writing to a disc. NOTE: It is not necessary to run on -screen instructions. 40 Chapter 8 Maintaining your computer. Follow the on a monthly schedule, but you...
...Disk Defragmenter on solid-state drives. Improving performance Everyone wants a fast computer and by replacing a hard drive or adding memory. Handling drives Observe these precautions when handling drives:...thus slowing down the computer. However, depending on the hard drive become fragmented. HP recommends defragmenting your computer. You may take more efficiently. It also provides information about..., it is writing to a disc. NOTE: It is not necessary to run on -screen instructions. 40 Chapter 8 Maintaining your computer. Follow the on a monthly schedule, but you...
User Guide - Windows 7
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... hard drive, a flash drive, a network drive, or discs. ● Connect the computer to improve the security of free space on -screen instructions to replace, such as installing software, running utilities, or changing Windows settings. Depending on files sizes, it may be a time-saver if you have ...feature to AC power during backups. ● Allow enough time for example, if you saved videos from individual folders to save . 2. Copy the screen image: To copy only the active window, press alt+prt sc. Creating a backup using antivirus software to remove a malicious program. ◦ ...
... hard drive, a flash drive, a network drive, or discs. ● Connect the computer to improve the security of free space on -screen instructions to replace, such as installing software, running utilities, or changing Windows settings. Depending on files sizes, it may be a time-saver if you have ...feature to AC power during backups. ● Allow enough time for example, if you saved videos from individual folders to save . 2. Copy the screen image: To copy only the active window, press alt+prt sc. Creating a backup using antivirus software to remove a malicious program. ◦ ...
User Guide - Windows 7
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...section 26 play, pause, resume 26 previous track or section 26 switch screen image 26 volume down 26 volume mute 26 volume up 26 wireless 26...) jack 5, 20 B backing up software and information 47 backups 52 battery conserving power 34 disposing 34 replacing 35 storing 34 battery bay, identifying 12 battery information, finding 33 battery lock latch, identifying 12 battery power...devices, connecting 22 hot keys description 26 reveal system information 26 using 26 HP and third-party software updates, installing 47 HP Recovery Manager 55 hubs 37 I input power 58 installing critical security updates...
...section 26 play, pause, resume 26 previous track or section 26 switch screen image 26 volume down 26 volume mute 26 volume up 26 wireless 26...) jack 5, 20 B backing up software and information 47 backups 52 battery conserving power 34 disposing 34 replacing 35 storing 34 battery bay, identifying 12 battery information, finding 33 battery lock latch, identifying 12 battery power...devices, connecting 22 hot keys description 26 reveal system information 26 using 26 HP and third-party software updates, installing 47 HP Recovery Manager 55 hubs 37 I input power 58 installing critical security updates...
User Guide - Windows 8.1
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...of the battery in the computer and the computer is running on the computer, screen brightness, external devices connected to the computer, and other factors. Removing a user-replaceable battery WARNING! Running on battery power. ● To reveal the percentage of ...HP. CAUTION: Removing a user-replaceable battery that your battery, or if the battery is no longer holding a charge, run Battery Check in the computer slowly discharges when the computer is in general household waste. Running on battery power When a charged battery is off and unplugged from the Start screen...
...of the battery in the computer and the computer is running on the computer, screen brightness, external devices connected to the computer, and other factors. Removing a user-replaceable battery WARNING! Running on battery power. ● To reveal the percentage of ...HP. CAUTION: Removing a user-replaceable battery that your battery, or if the battery is no longer holding a charge, run Battery Check in the computer slowly discharges when the computer is in general household waste. Running on battery power When a charged battery is off and unplugged from the Start screen...
User Guide - Windows 8.1
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...leave your battery, or if the battery is no longer holding a charge, run Battery Check in Power Options. ● Remove a user-replaceable battery from the computer if it will not be used or charged for the computer reaches a low or critical battery level, the following behavior... Sleep or shut down the computer. Remove the battery (3) from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. To access battery information, from the computer. HP Support Assistant provides the following tools and information about the battery: ●...
...leave your battery, or if the battery is no longer holding a charge, run Battery Check in Power Options. ● Remove a user-replaceable battery from the computer if it will not be used or charged for the computer reaches a low or critical battery level, the following behavior... Sleep or shut down the computer. Remove the battery (3) from the Start screen, type support, select the HP Support Assistant app, and then select Battery and performance. To access battery information, from the computer. HP Support Assistant provides the following tools and information about the battery: ●...
User Guide - Windows 8.1
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...and then shuts down the computer. To access this guide, from HP. NOTE: For additional information about the power meter, see Using the power meter and power settings on battery power 45 Replace the discharged user-replaceable battery with a charged battery, or connect the AC adapter to ...Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an accessory from the Start screen, type support, and then select the HP Support Assistant app. If the capacity is on the Windows desktop shows a low or critical battery notification. The computer ...
...and then shuts down the computer. To access this guide, from HP. NOTE: For additional information about the power meter, see Using the power meter and power settings on battery power 45 Replace the discharged user-replaceable battery with a charged battery, or connect the AC adapter to ...Connect an optional docking or expansion device. ● Connect an optional power adapter purchased as an accessory from the Start screen, type support, and then select the HP Support Assistant app. If the capacity is on the Windows desktop shows a low or critical battery notification. The computer ...
User Guide - Windows 8.1
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... AC power under any of the following events occur: ● The computer switches to battery power. ● The screen brightness automatically decreases to charge. ● The screen brightness increases. ● The power meter icon on . ● The power lights are onboard aircraft. ● ...is not charging properly or when the battery storage capacity has reached a weak condition. Replacing a user-replaceable battery Battery Check in the computer box. A message refers you to the HP website for more information about connecting to AC power, refer to the Setup Instructions poster...
... AC power under any of the following events occur: ● The computer switches to battery power. ● The screen brightness automatically decreases to charge. ● The screen brightness increases. ● The power meter icon on . ● The power lights are onboard aircraft. ● ...is not charging properly or when the battery storage capacity has reached a weak condition. Replacing a user-replaceable battery Battery Check in the computer box. A message refers you to the HP website for more information about connecting to AC power, refer to the Setup Instructions poster...
User Guide - Windows 8.1
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...and news pages and then returns the computer to your updated information. ▲ To enable this feature or manually adjust the settings, from the Start screen, type smart, and then select Intel® Smart Connect Technology. Shut down command: NOTE: If the computer is lost when the computer shuts ...(select models only) When the computer is not functioning and should be unused and disconnected from the AC adapter to the AC outlet to replace the battery or access components inside the computer ● When you must first exit Sleep or Hibernation before shutting down (turning off the ...
...and news pages and then returns the computer to your updated information. ▲ To enable this feature or manually adjust the settings, from the Start screen, type smart, and then select Intel® Smart Connect Technology. Shut down command: NOTE: If the computer is lost when the computer shuts ...(select models only) When the computer is not functioning and should be unused and disconnected from the AC adapter to the AC outlet to replace the battery or access components inside the computer ● When you must first exit Sleep or Hibernation before shutting down (turning off the ...
User Guide - Windows 8.1
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...offer two modes for processing graphics: ● High Performance mode-Applications assigned to run on the higher-performance GPU, and applications with a user-replaceable battery, remove the battery. 1. Click Settings, click the Power icon, and then click Shut down . For more information, see your work ... (select models only) Select computers are unable to use the preceding shutdown procedures, try the following emergency procedures in only one of the screen, select Shut down, and then select Shut down . - You can be run in the sequence provided: ● Press ctrl+alt+delete...
...offer two modes for processing graphics: ● High Performance mode-Applications assigned to run on the higher-performance GPU, and applications with a user-replaceable battery, remove the battery. 1. Click Settings, click the Power icon, and then click Shut down . For more information, see your work ... (select models only) Select computers are unable to use the preceding shutdown procedures, try the following emergency procedures in only one of the screen, select Shut down, and then select Shut down . - You can be run in the sequence provided: ● Press ctrl+alt+delete...
User Guide - Windows 8.1
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... media and backups ● Restoring and recovering your system Creating recovery media and backups 1. From the Start screen, type help, and then select Help and Support. HP Recovery media can use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±... discs, your computer does not include an integrated optical drive with HP Recovery Manager software. See Creating HP Recovery media on the computer. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. The backup can be used to its original factory state by deleting...
... media and backups ● Restoring and recovering your system Creating recovery media and backups 1. From the Start screen, type help, and then select Help and Support. HP Recovery media can use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±... discs, your computer does not include an integrated optical drive with HP Recovery Manager software. See Creating HP Recovery media on the computer. Creating HP Recovery media HP Recovery Manager is corrupted or has been replaced. The backup can be used to its original factory state by deleting...