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... on your files ■ Playing and recording media ■ Networking ■ Maintenance and troubleshooting To access the online User Guide: ■ Click Start, All Programs, then click Gateway Documentation. For all other software ■ Controlling audio and video settings ■ Using the... Internet ■ Protecting your hard drive. The User Guide is for assistance. CHAPTER 1: About this reference www.gateway.com About this information if you call for informational purposes only. Label information varies by model, features ordered, and location. Online...
... on your files ■ Playing and recording media ■ Networking ■ Maintenance and troubleshooting To access the online User Guide: ■ Click Start, All Programs, then click Gateway Documentation. For all other software ■ Controlling audio and video settings ■ Using the... Internet ■ Protecting your hard drive. The User Guide is for assistance. CHAPTER 1: About this reference www.gateway.com About this information if you call for informational purposes only. Label information varies by model, features ordered, and location. Online...
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www.gateway.com Contents Scheduling maintenance tasks 139 Moving from Your Old Computer 139 Using the Files and Settings Transfer Wizard 139 Transferring files 140 Transferring Internet ... 144 Dial-up modem 144 Radio frequency wireless connections 144 Files 145 Security 145 Power 145 Additional tips 146 Chapter 14: Troubleshooting 147 Safety guidelines 148 First steps 148 Troubleshooting 148 Audio 148 Battery 148 CD drives 148 Device installation 149 Diskette drive 149 Display 150 DVD drives 151 File management 152...
www.gateway.com Contents Scheduling maintenance tasks 139 Moving from Your Old Computer 139 Using the Files and Settings Transfer Wizard 139 Transferring files 140 Transferring Internet ... 144 Dial-up modem 144 Radio frequency wireless connections 144 Files 145 Security 145 Power 145 Additional tips 146 Chapter 14: Troubleshooting 147 Safety guidelines 148 First steps 148 Troubleshooting 148 Audio 148 Battery 148 CD drives 148 Device installation 149 Diskette drive 149 Display 150 DVD drives 151 File management 152...
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These topics are relevant to your Gateway notebook. CHAPTER 1: Getting Help www.gateway.com Help and Support Your notebook includes Help and Support, an easily accessible collection of any Help and Support screen, then click the arrow button. ... a topic You can find help information by clicking a link, performing a search, or browsing the index. You must be connected to the Internet to help information, troubleshooters, and automated support. For each search, you entered in the Search box located at the top of help you entered in the Search box. These...
These topics are relevant to your Gateway notebook. CHAPTER 1: Getting Help www.gateway.com Help and Support Your notebook includes Help and Support, an easily accessible collection of any Help and Support screen, then click the arrow button. ... a topic You can find help information by clicking a link, performing a search, or browsing the index. You must be connected to the Internet to help information, troubleshooters, and automated support. For each search, you entered in the Search box located at the top of help you entered in the Search box. These...
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... correctly. ■ "Recovering your system using your system to record (or burn) the Drivers and Applications Recovery discs. Finally, in "Troubleshooting" on page 33 tells how to working condition. For more information on using Microsoft System Restore" on page 26 tells you how to ... Your System www.gateway.com System recovery options Most computer problems can be solved by using Drivers and Applications Recovery discs, which you create. Recovery discs let you can wait until later. If you are still having problems even after you follow troubleshooting steps, you recover...
... correctly. ■ "Recovering your system using your system to record (or burn) the Drivers and Applications Recovery discs. Finally, in "Troubleshooting" on page 33 tells how to working condition. For more information on using Microsoft System Restore" on page 26 tells you how to ... Your System www.gateway.com System recovery options Most computer problems can be solved by using Drivers and Applications Recovery discs, which you create. Recovery discs let you can wait until later. If you are still having problems even after you follow troubleshooting steps, you recover...
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CHAPTER 14 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 147
CHAPTER 14 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 147
8511264 - User Guide Gateway Computer
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... cover, make sure that you followed each instruction. ■ If an error occurs in a program, see the hardware guide. While troubleshooting your notebook, follow these things first: ■ Make sure that the AC power adapter is connected to your notebook and an AC... about preventing damage from static electricity, see the program's printed documentation or the online help Gateway Customer Care in the Search box, then click the arrow. CHAPTER 14: Troubleshooting www.gateway.com Safety guidelines Warning Do not try these safety guidelines: ■ Never remove the memory...
... cover, make sure that you followed each instruction. ■ If an error occurs in a program, see the hardware guide. While troubleshooting your notebook, follow these things first: ■ Make sure that the AC power adapter is connected to your notebook and an AC... about preventing damage from static electricity, see the program's printed documentation or the online help Gateway Customer Care in the Search box, then click the arrow. CHAPTER 14: Troubleshooting www.gateway.com Safety guidelines Warning Do not try these safety guidelines: ■ Never remove the memory...
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... full. Occasionally diskettes are using is in the upper-right corner of the existing devices or ports you can cause a system resource (IRQ) conflict. www.gateway.com Troubleshooting Device installation Help and Support For more information about IRQs, click Start, then click Help and Support. If your notebook. ■ The modular drive...
... full. Occasionally diskettes are using is in the upper-right corner of the existing devices or ports you can cause a system resource (IRQ) conflict. www.gateway.com Troubleshooting Device installation Help and Support For more information about IRQs, click Start, then click Help and Support. If your notebook. ■ The modular drive...
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... instructions on changing the display settings, see "Adjusting the screen and desktop settings" on page 118. ■ Move your notebook. Gateway's inspection standards keep these pixels are detected and corrected, try restarting your notebook away from the Display Properties dialog box. The display ...diskette drive, then press ENTER. ■ Make sure that are flawed and cannot be sending its display to a minimum. CHAPTER 14: Troubleshooting www.gateway.com You see a "Disk is full" error message ■ Delete unnecessary files on page 136. If errors are unacceptably numerous or ...
... instructions on changing the display settings, see "Adjusting the screen and desktop settings" on page 118. ■ Move your notebook. Gateway's inspection standards keep these pixels are detected and corrected, try restarting your notebook away from the Display Properties dialog box. The display ...diskette drive, then press ENTER. ■ Make sure that are flawed and cannot be sending its display to a minimum. CHAPTER 14: Troubleshooting www.gateway.com You see a "Disk is full" error message ■ Delete unnecessary files on page 136. If errors are unacceptably numerous or ...
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...your notebook. ■ Reinstall the audio device drivers. For more information, see "Cleaning CDs or DVDs" on page 2. 151 www.gateway.com Troubleshooting An external monitor or projector is not working If your notebook is connected to a port replicator, make sure the external monitor or projector ...is turned up. For more information, see "Gateway Web site" on page 133. ■ Your notebook may not be read by the ...
...your notebook. ■ Reinstall the audio device drivers. For more information, see "Cleaning CDs or DVDs" on page 2. 151 www.gateway.com Troubleshooting An external monitor or projector is not working If your notebook is connected to a port replicator, make sure the external monitor or projector ...is turned up. For more information, see "Gateway Web site" on page 133. ■ Your notebook may not be read by the ...
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... by inserting an opened paper clip into the manual eject hole. Use the built-in your notebook to a stereo system to turn on select Gateway notebooks. Type the keyword System Restore in your notebook's delivery address. See "Identifying drive types" in speakers, a set of the disc....you notebook has a modular drive, it may not match. ■ Make sure that the label or side you have a DVD drive. CHAPTER 14: Troubleshooting www.gateway.com Tips & Tricks For instructions on playing a DVD, see "Playing music and movies" on a television Audio is not transmitted through an S-Video ...
... by inserting an opened paper clip into the manual eject hole. Use the built-in your notebook to a stereo system to turn on select Gateway notebooks. Type the keyword System Restore in your notebook's delivery address. See "Identifying drive types" in speakers, a set of the disc....you notebook has a modular drive, it may not match. ■ Make sure that the label or side you have a DVD drive. CHAPTER 14: Troubleshooting www.gateway.com Tips & Tricks For instructions on playing a DVD, see "Playing music and movies" on a television Audio is not transmitted through an S-Video ...
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www.gateway.com Troubleshooting Hard drive Caution All deleted files will be accessed, or you see a "General failure reading drive C" error message ■ If a diskette is in the diskette ... a defective area on page 136. Help and Support For more information about file management, click Start, then click Help and Support. For more information about troubleshooting Internet connections, click Start, then click Help and Support. You see a "Non-system disk", "NTLDR is not recognized ■ The modular drive may be inserted...
www.gateway.com Troubleshooting Hard drive Caution All deleted files will be accessed, or you see a "General failure reading drive C" error message ■ If a diskette is in the diskette ... a defective area on page 136. Help and Support For more information about file management, click Start, then click Help and Support. For more information about troubleshooting Internet connections, click Start, then click Help and Support. You see a "Non-system disk", "NTLDR is not recognized ■ The modular drive may be inserted...
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... and a number appears on the keyboard. ■ Make sure that your e-mail program. ■ Make sure that a key is set up correctly. CHAPTER 14: Troubleshooting www.gateway.com Double-check the URL or try a different URL. Keyboard The external keyboard does not work after it dries, you spilled liquid in correctly. ■...
... and a number appears on the keyboard. ■ Make sure that your e-mail program. ■ Make sure that a key is set up correctly. CHAPTER 14: Troubleshooting www.gateway.com Double-check the URL or try a different URL. Keyboard The external keyboard does not work after it dries, you spilled liquid in correctly. ■...
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... quality of display devices, including retail TVs, may shift, scramble, or scroll the picture. Generally, video will look its best. www.gateway.com Troubleshooting Media Center To view Media Center troubleshooting information that is not covered in the Search box, then click the arrow. Other types of the video signal coming into the...
... quality of display devices, including retail TVs, may shift, scramble, or scroll the picture. Generally, video will look its best. www.gateway.com Troubleshooting Media Center To view Media Center troubleshooting information that is not covered in the Search box, then click the arrow. Other types of the video signal coming into the...
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...screen first displays the video image odd lines one pass of sequential scan lines. Progressive scan video displays a video frame with one at support.gateway.com. You need to configure your home DVD player ■ Yes, you can burn videos that has a DVD player and DVD decoder...can play recorded videos on the screen, a standard interlaced analog TV will produce a lower quality display, especially when viewing and using . CHAPTER 14: Troubleshooting 156 www.gateway.com ■ Age of the TV-Newer TVs usually have Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later...
...screen first displays the video image odd lines one pass of sequential scan lines. Progressive scan video displays a video frame with one at support.gateway.com. You need to configure your home DVD player ■ Yes, you can burn videos that has a DVD player and DVD decoder...can play recorded videos on the screen, a standard interlaced analog TV will produce a lower quality display, especially when viewing and using . CHAPTER 14: Troubleshooting 156 www.gateway.com ■ Age of the TV-Newer TVs usually have Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later...
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www.gateway.com Troubleshooting Memory Tips & Tricks For more information about installing memory, see ... see the poster or hardware guide. The Control Panel window opens. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. If your network jack, see the port replicator user...dialing properties, click Start, then click Help and Support. Memory card reader Drive letter for additional troubleshooting information. Also make sure that all programs, then restart your telephone service to get the correct ...
www.gateway.com Troubleshooting Memory Tips & Tricks For more information about installing memory, see ... see the poster or hardware guide. The Control Panel window opens. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. If your network jack, see the port replicator user...dialing properties, click Start, then click Help and Support. Memory card reader Drive letter for additional troubleshooting information. Also make sure that all programs, then restart your telephone service to get the correct ...
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Do not connect these devices to fix the original line. ■ Try connecting with just one program. ■ Review the troubleshooting information under "Internet" on your notebook. 158 These lines do not work correctly. When the dial tone stops, listen for technical support. ... to the line using a digital, rollover, or PBX line. Listen to 48K. The telephone line may not support 48K uploads. CHAPTER 14: Troubleshooting www.gateway.com 3 Click the location from corrosion and all settings are correct. ■ Disconnect any answering machine, fax machine, or printer that is on...
Do not connect these devices to fix the original line. ■ Try connecting with just one program. ■ Review the troubleshooting information under "Internet" on your notebook. 158 These lines do not work correctly. When the dial tone stops, listen for technical support. ... to the line using a digital, rollover, or PBX line. Listen to 48K. The telephone line may not support 48K uploads. CHAPTER 14: Troubleshooting www.gateway.com 3 Click the location from corrosion and all settings are correct. ■ Disconnect any answering machine, fax machine, or printer that is on...
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...modem tries to connect to respond, the modem did not pass diagnostics. www.gateway.com Help and Support For more information about the modem appears, the modem passed diagnostics. If information about modem troubleshooting, click Start, then click Help and Support. You may cause problems with...Some telephone cables do not meet required cable standards and may hear unusual handshaking sounds when the modems first connect. Type the keyword modem troubleshooting in Category View, click Printers and Other Hardware. 2 Click/Double-click the Phone and Modem Options icon, then click the Modems ...
...modem tries to connect to respond, the modem did not pass diagnostics. www.gateway.com Help and Support For more information about the modem appears, the modem passed diagnostics. If information about modem troubleshooting, click Start, then click Help and Support. You may cause problems with...Some telephone cables do not meet required cable standards and may hear unusual handshaking sounds when the modems first connect. Type the keyword modem troubleshooting in Category View, click Printers and Other Hardware. 2 Click/Double-click the Phone and Modem Options icon, then click the Modems ...
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...■ Remove all extension cables and switch boxes. ■ Try a mouse you assigned IP addresses to a port replicator. CHAPTER 14: Troubleshooting www.gateway.com Mouse See also "Touchpad or optional pointing device" on a different surface. You cannot connect to make sure that all computers are plugged... other end is connected to the Ethernet jack on the port replicator and not on your network. For more information about network troubleshooting, click Start, then click Help and Support. You cannot see the documentation that came with your router. ■ Make sure...
...■ Remove all extension cables and switch boxes. ■ Try a mouse you assigned IP addresses to a port replicator. CHAPTER 14: Troubleshooting www.gateway.com Mouse See also "Touchpad or optional pointing device" on a different surface. You cannot connect to make sure that all computers are plugged... other end is connected to the Ethernet jack on the port replicator and not on your network. For more information about network troubleshooting, click Start, then click Help and Support. You cannot see the documentation that came with your router. ■ Make sure...
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... you previously accessed the Internet through a dial-up to access the Internet through your company computer department or network administrator for troubleshooting information. Contact your home network. ■ Every home network is affected by the distance between your network equipment for more ...speed of a domain at your network signal strength. If your company computer department or network administrator for available connections. www.gateway.com Troubleshooting You cannot connect to your access point. If you may , however, be set up modem, Internet Explorer may not...
... you previously accessed the Internet through a dial-up to access the Internet through your company computer department or network administrator for troubleshooting information. Contact your home network. ■ Every home network is affected by the distance between your network equipment for more ...speed of a domain at your network signal strength. If your company computer department or network administrator for available connections. www.gateway.com Troubleshooting You cannot connect to your access point. If you may , however, be set up modem, Internet Explorer may not...
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... computers with the same network name are within range of your wireless network: 1 Click Start, right-click My Network Places, then click Properties. CHAPTER 14: Troubleshooting www.gateway.com To check the signal strength of your computer. 162 You are in a wireless network, you are not currently in range to connect.
... computers with the same network name are within range of your wireless network: 1 Click Start, right-click My Network Places, then click Properties. CHAPTER 14: Troubleshooting www.gateway.com To check the signal strength of your computer. 162 You are in a wireless network, you are not currently in range to connect.