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Contents 1 Getting Help 1 Gateway Web site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 Accessories... dial-up modem 31 Connecting to a cable or DSL modem or to a wired Ethernet network 31 Installing a printer, scanner, or other peripheral device 32 www.gateway.com i
Contents 1 Getting Help 1 Gateway Web site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 Accessories... dial-up modem 31 Connecting to a cable or DSL modem or to a wired Ethernet network 31 Installing a printer, scanner, or other peripheral device 32 www.gateway.com i
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... 68 Memory card reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router... Ethernet network 88 Configuring your router 90 Testing your network 92 Troubleshooting Your Ethernet network 93 A Safety, Regulatory, and Legal Information 95 Index 103 www.gateway.com iii
... 68 Memory card reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router... Ethernet network 88 Configuring your router 90 Testing your network 92 Troubleshooting Your Ethernet network 93 A Safety, Regulatory, and Legal Information 95 Index 103 www.gateway.com iii
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Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1
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You have made an excellent decision choosing Gateway. Thanks again, from your new Gateway computer for purchasing our computer! We have highlighted some basic care and safety information to provide best-of-class service and support in good operating condition. to help you with fast, considerate ...service. Please read this manual carefully to ensure that you for years to come. Each and every Gateway computer uses the latest technology and passes through...
You have made an excellent decision choosing Gateway. Thanks again, from your new Gateway computer for purchasing our computer! We have highlighted some basic care and safety information to provide best-of-class service and support in good operating condition. to help you with fast, considerate ...service. Please read this manual carefully to ensure that you for years to come. Each and every Gateway computer uses the latest technology and passes through...
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Gateway Web site Gateway Web site Gateway's online support is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.com 3 Using Support The Support site is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway Support Web site at support.gateway.com.
Gateway Web site Gateway Web site Gateway's online support is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.com 3 Using Support The Support site is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway Support Web site at support.gateway.com.
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.... Customer Service Click Customer Service to access product documentation, specifications, and guides for both sales and support. For more information, see "Telephone support" on page 78. 4 www.gateway.com Click the arrow button to open the Select Your Computer Product box, then click your model ...and special offers. By entering your serial number you get a list of all Gateway computers. Click Call Us to view a list of Gateway telephone numbers for all the products that Gateway supports. Resources Click Resources to access utilities to your serial number in the Serial Number ...
.... Customer Service Click Customer Service to access product documentation, specifications, and guides for both sales and support. For more information, see "Telephone support" on page 78. 4 www.gateway.com Click the arrow button to open the Select Your Computer Product box, then click your model ...and special offers. By entering your serial number you get a list of all Gateway computers. Click Call Us to view a list of Gateway telephone numbers for all the products that Gateway supports. Resources Click Resources to access utilities to your serial number in the Serial Number ...
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Use Help and Support to answer questions about Windows and to help information by clicking a link, performing a search, or browsing the index. You can find help you quickly discover and use the many features of help information, troubleshooters, and automated support. Help and Support opens. www.gateway.com 5 Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of your Gateway computer. To start Help and Support: ■ Click Start, then click Help and Support.
Use Help and Support to answer questions about Windows and to help information by clicking a link, performing a search, or browsing the index. You can find help you quickly discover and use the many features of help information, troubleshooters, and automated support. Help and Support opens. www.gateway.com 5 Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of your Gateway computer. To start Help and Support: ■ Click Start, then click Help and Support.
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...; Full-text Search Matches - It automatically gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway.com To learn more about the latest bugs, security alerts, and updates from BigFix sites on the Internet. These topics are located in Help and... topic name in the Search box located at the top of results you want to open BigFix. These topics are located in Help and Support and contain the words you entered in the Search box. ■ Microsoft Knowledge Base - BigFix BigFix monitors your search results, click the...
...; Full-text Search Matches - It automatically gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway.com To learn more about the latest bugs, security alerts, and updates from BigFix sites on the Internet. These topics are located in Help and... topic name in the Search box located at the top of results you want to open BigFix. These topics are located in Help and Support and contain the words you entered in the Search box. ■ Microsoft Knowledge Base - BigFix BigFix monitors your search results, click the...
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Chapter 1: Getting Help Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 8 www.gateway.com
Chapter 1: Getting Help Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 8 www.gateway.com
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... if you call for assistance. Gateway model and serial number The label on the back or side of your computer case contains information that identifies your operating system. TOTeencclhhinSSeuusppupppooprrottrPHt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 Microsoft Certificate of... includes the product key code for informational purposes only. Label information varies by model, features ordered, and location. Gateway Technical Support will need this section are for your computer model and serial number. www...
... if you call for assistance. Gateway model and serial number The label on the back or side of your computer case contains information that identifies your operating system. TOTeencclhhinSSeuusppupppooprrottrPHt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 Microsoft Certificate of... includes the product key code for informational purposes only. Label information varies by model, features ordered, and location. Gateway Technical Support will need this section are for your computer model and serial number. www...
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... for more information about your computer, such as multimedia games or graphics programs, use a lot of printer to additional Gateway documentation and detailed specifications. Accessories To order accessories, visit the Accessory Store at support.gateway.com. See "Installing a printer, scanner, or other peripheral device" on page 3. Memory Large programs, such as memory size...
... for more information about your computer, such as multimedia games or graphics programs, use a lot of printer to additional Gateway documentation and detailed specifications. Accessories To order accessories, visit the Accessory Store at support.gateway.com. See "Installing a printer, scanner, or other peripheral device" on page 3. Memory Large programs, such as memory size...
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... accessories ■ Set up the work . ■ Take breaks to stand and stretch your legs. ■ Avoid twisting your torso or neck. www.gateway.com 21 This position lets your elbow. You should be perpendicular to distribute your weight evenly on the chair and relieve pressure on the back..., distributes your weight evenly, and keeps your body relaxed. ■ Position your chair so the keyboard is tilted to be able to provide extra back support. If the desk is not adjustable or is too tall, consider using a keyboard drawer. ■ Use an adjustable chair that they are in a...
... accessories ■ Set up the work . ■ Take breaks to stand and stretch your legs. ■ Avoid twisting your torso or neck. www.gateway.com 21 This position lets your elbow. You should be perpendicular to distribute your weight evenly on the chair and relieve pressure on the back..., distributes your weight evenly, and keeps your body relaxed. ■ Position your chair so the keyboard is tilted to be able to provide extra back support. If the desk is not adjustable or is too tall, consider using a keyboard drawer. ■ Use an adjustable chair that they are in a...
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... port. Parallel and serial port devices are not plug-and-play and hot-swapping, which means that your computer. Help and Support For more information about port locations, see the device documentation and installation instructions. Chapter 3: Getting Started Installing a printer, scanner,... or other peripheral device, see "Checking Out Your Gateway Computer" on page 9. For more of the following ports: IEEE 1394 (also known as printers, scanners, and digital cameras to ...
... port. Parallel and serial port devices are not plug-and-play and hot-swapping, which means that your computer. Help and Support For more information about port locations, see the device documentation and installation instructions. Chapter 3: Getting Started Installing a printer, scanner,... or other peripheral device, see "Checking Out Your Gateway Computer" on page 9. For more of the following ports: IEEE 1394 (also known as printers, scanners, and digital cameras to ...
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www.gateway.com 35 Using the memory card reader Using the memory card reader You can use the memory card reader to transfer data between your computer. Memory card reader slots Activity indicator Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM...
www.gateway.com 35 Using the memory card reader Using the memory card reader You can use the memory card reader to transfer data between your computer. Memory card reader slots Activity indicator Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM...
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... are not covered under your computer for an extended period of time, unplug AC power. Help and Support For more information about Windows Update, click Start, then click Help and Support. Windows Update scans your computer and provides you with a tailored selection of updates that apply only to...New content is the online extension of Windows that helps you to keep it in the HelpSpot Search box , then click the arrow. 42 www.gateway.com Magnetic fields can clog the internal mechanisms. ■ Do not block the ventilation fan. ■ When storing your warranty. ■ Avoid...
... are not covered under your computer for an extended period of time, unplug AC power. Help and Support For more information about Windows Update, click Start, then click Help and Support. Windows Update scans your computer and provides you with a tailored selection of updates that apply only to...New content is the online extension of Windows that helps you to keep it in the HelpSpot Search box , then click the arrow. 42 www.gateway.com Magnetic fields can clog the internal mechanisms. ■ Do not block the ventilation fan. ■ When storing your warranty. ■ Avoid...
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.... ■ Using the Norton Internet Security program to check files and programs that attaches itself to a file on a certain date. www.gateway.com 43 Protect your computer from the Internet. ■ Checking all programs for a period of time because they are opening contains a macro...that might have a virus. ■ Periodically updating the Norton Internet Security program to protect against viruses, click Start, then click Help and Support. Type the keyword viruses in the Search box , then click the arrow. Viruses can damage data or cause your computer to malfunction. ...
.... ■ Using the Norton Internet Security program to check files and programs that attaches itself to a file on a certain date. www.gateway.com 43 Protect your computer from the Internet. ■ Checking all programs for a period of time because they are opening contains a macro...that might have a virus. ■ Periodically updating the Norton Internet Security program to protect against viruses, click Start, then click Help and Support. Type the keyword viruses in the Search box , then click the arrow. Viruses can damage data or cause your computer to malfunction. ...
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...: 1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery. 2 Follow the on-screen instructions. 48 www.gateway.com Chapter 5: Maintaining Your Computer Restoring your system Microsoft System Restore If your computer is not working correctly after you install a program...the arrow. Reinstalling programs and drivers If a program or device on -screen instructions. Help and Support For more information about System Restore, click Start, then click Help and Support. To reinstall your program or driver. To run Microsoft System Restore: 1 Click Start, All ...
...: 1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery. 2 Follow the on-screen instructions. 48 www.gateway.com Chapter 5: Maintaining Your Computer Restoring your system Microsoft System Restore If your computer is not working correctly after you install a program...the arrow. Reinstalling programs and drivers If a program or device on -screen instructions. Help and Support For more information about System Restore, click Start, then click Help and Support. To reinstall your program or driver. To run Microsoft System Restore: 1 Click Start, All ...
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Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
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... screen, write down the exact message. The message may help . Help and Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in the Search box , then click the arrow. 60 www.gateway.com For more information about preventing damage from static electricity, see the program...
... screen, write down the exact message. The message may help . Help and Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in the Search box , then click the arrow. 60 www.gateway.com For more information about preventing damage from static electricity, see the program...
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...included on fixing hard drive problems, see an "Insufficient disk space" error message ■ Delete unnecessary files from the hard drive. www.gateway.com 65 For instructions on your files to reinstall the operating system. Caution All deleted files will be accessed, or you may be the... or physical shock, you see a "Data error" message This may need to another drive. Help and Support For more information about file management, click Start, then click Help and Support. Hard drive You see "Checking the hard drive for errors" in the diskette drive, eject it and ...
...included on fixing hard drive problems, see an "Insufficient disk space" error message ■ Delete unnecessary files from the hard drive. www.gateway.com 65 For instructions on your files to reinstall the operating system. Caution All deleted files will be accessed, or you may be the... or physical shock, you see a "Data error" message This may need to another drive. Help and Support For more information about file management, click Start, then click Help and Support. Hard drive You see "Checking the hard drive for errors" in the diskette drive, eject it and ...