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Contents 1 Getting Help 1 Gateway Web site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 Accessories... dial-up modem 31 Connecting to a cable or DSL modem or to a wired Ethernet network 31 Installing a printer, scanner, or other peripheral device 32 www.gateway.com i
Contents 1 Getting Help 1 Gateway Web site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 Accessories... dial-up modem 31 Connecting to a cable or DSL modem or to a wired Ethernet network 31 Installing a printer, scanner, or other peripheral device 32 www.gateway.com i
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... 68 Memory card reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router... Ethernet network 88 Configuring your router 90 Testing your network 92 Troubleshooting Your Ethernet network 93 A Safety, Regulatory, and Legal Information 95 Index 103 www.gateway.com iii
... 68 Memory card reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router... Ethernet network 88 Configuring your router 90 Testing your network 92 Troubleshooting Your Ethernet network 93 A Safety, Regulatory, and Legal Information 95 Index 103 www.gateway.com iii
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Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1
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...Help Thank you keep your computer in addition to familiarize yourself with fast, considerate service. Gateway stands behind our value proposition to provide best-of services and support. You have a problem, our knowledgeable, dedicated customer service department will receive the utmost ...satisfaction and enjoyment from all of your new Gateway computer for purchasing our computer! We have highlighted...
...Help Thank you keep your computer in addition to familiarize yourself with fast, considerate service. Gateway stands behind our value proposition to provide best-of services and support. You have a problem, our knowledgeable, dedicated customer service department will receive the utmost ...satisfaction and enjoyment from all of your new Gateway computer for purchasing our computer! We have highlighted...
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Gateway Web site Gateway Web site Gateway's online support is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.com 3 Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer.
Gateway Web site Gateway Web site Gateway's online support is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.com 3 Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer.
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... all the products that Gateway supports. For more information, see "Telephone support" on page 78. 4 www.gateway.com Upgrade Center Click Upgrade Center to view a list of Gateway telephone numbers for BIOS and driver upgrades. Product Support Click Product Support to view and purchase upgrades... for your computer, type your computer. To view support documents for your drivers. Customer Service Click Customer...
... all the products that Gateway supports. For more information, see "Telephone support" on page 78. 4 www.gateway.com Upgrade Center Click Upgrade Center to view a list of Gateway telephone numbers for BIOS and driver upgrades. Product Support Click Product Support to view and purchase upgrades... for your computer, type your computer. To view support documents for your drivers. Customer Service Click Customer...
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Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of your Gateway computer. Help and Support opens. www.gateway.com 5 You can find help information, troubleshooters, and automated support. To start Help and Support: ■ Click Start, then click Help and Support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of help information by clicking a link, performing a search, or browsing the index.
Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of your Gateway computer. Help and Support opens. www.gateway.com 5 You can find help information, troubleshooters, and automated support. To start Help and Support: ■ Click Start, then click Help and Support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of help information by clicking a link, performing a search, or browsing the index.
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...box. ■ Microsoft Knowledge Base - For each search, you by flashing the blue taskbar icon. These topics are located in Help and Support and contain the words you entered in the Search Results list. Whenever BigFix detects a problem, it alerts you receive the following search result ...located on the Internet. It automatically gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway.com To view a list of your search results, click the results header for and access these topics. To fix the problem, click on that...
...box. ■ Microsoft Knowledge Base - For each search, you by flashing the blue taskbar icon. These topics are located in Help and Support and contain the words you entered in the Search Results list. Whenever BigFix detects a problem, it alerts you receive the following search result ...located on the Internet. It automatically gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway.com To view a list of your search results, click the results header for and access these topics. To fix the problem, click on that...
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Chapter 1: Getting Help Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 8 www.gateway.com
Chapter 1: Getting Help Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 8 www.gateway.com
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... on the back or side of your computer case contains information that identifies your computer model and serial number. Gateway Technical Support will need this section are for informational purposes only. www.gateway.com 15 Identifying your model Identifying your model Important The labels shown in this information if you call for assistance...
... on the back or side of your computer case contains information that identifies your computer model and serial number. Gateway Technical Support will need this section are for informational purposes only. www.gateway.com 15 Identifying your model Identifying your model Important The labels shown in this information if you call for assistance...
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... and detailed specifications. For more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway's Support page at accessories.gateway.com. If your computer. The most common types are inkjet and laser printers, which print in color or black and white. See "Installing a printer, scanner, ...
... and detailed specifications. For more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway's Support page at accessories.gateway.com. If your computer. The most common types are inkjet and laser printers, which print in color or black and white. See "Installing a printer, scanner, ...
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... the forward tilt of the seat, or use a footrest to reach them without stretching. ■ Set paper holders at a comfortable distance. www.gateway.com 21 Make sure that is comfortable, distributes your weight evenly, and keeps your body relaxed. ■ Position your chair so the keyboard is too... or slightly below the level of your computer and computer accessories ■ Set up the work . ■ Take breaks to provide extra back support. You can use the keyboard and mouse. Setting up your elbow. If the desk is not adjustable or is at your computer ■ Avoid...
... the forward tilt of the seat, or use a footrest to reach them without stretching. ■ Set paper holders at a comfortable distance. www.gateway.com 21 Make sure that is comfortable, distributes your weight evenly, and keeps your body relaxed. ■ Position your chair so the keyboard is too... or slightly below the level of your computer and computer accessories ■ Set up the work . ■ Take breaks to provide extra back support. You can use the keyboard and mouse. Setting up your elbow. If the desk is not adjustable or is at your computer ■ Avoid...
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...Important Before you plug it into the appropriate port. Type the keyword installing devices in the Search box , then click the arrow. 32 www.gateway.com After doing this, you to install any time. Parallel and serial port devices are not plug-and-play and hot-swapping, which means ...these ports to your computer will prompt you can disconnect and reconnect the device at any software the device needs. IEEE 1394 and USB ports support plug-and-play . You use an IEEE 1394 or USB device for detailed information and installation instructions. Your computer has one or more of...
...Important Before you plug it into the appropriate port. Type the keyword installing devices in the Search box , then click the arrow. 32 www.gateway.com After doing this, you to install any time. Parallel and serial port devices are not plug-and-play and hot-swapping, which means ...these ports to your computer will prompt you can disconnect and reconnect the device at any software the device needs. IEEE 1394 and USB ports support plug-and-play . You use an IEEE 1394 or USB device for detailed information and installation instructions. Your computer has one or more of...
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Memory card reader slots Activity indicator Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory Stick PRO™ CompactFlash® IBM Microdrive... is assigned a different drive letter (for example, the E: and F: drives) so data can use the memory card reader to transfer data between your computer. www.gateway.com 35 Using the memory card reader Using the memory card reader You can be transferred from a digital camera to your computer and a device that...
Memory card reader slots Activity indicator Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory Stick PRO™ CompactFlash® IBM Microdrive... is assigned a different drive letter (for example, the E: and F: drives) so data can use the memory card reader to transfer data between your computer. www.gateway.com 35 Using the memory card reader Using the memory card reader You can be transferred from a digital camera to your computer and a device that...
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...Update: 1 Connect to extreme temperature changes. ■ Keep all liquids away from magnetic fields. Help and Support For more information about Windows Update, click Start, then click Help and Support. Type the keyword Windows Update in the original packaging materials. ■ Keep diskettes and your computer away...the online extension of Windows that helps you to keep it in the HelpSpot Search box , then click the arrow. 42 www.gateway.com Windows Update scans your computer and provides you with a tailored selection of updates that apply only to protect your computer and keep...
...Update: 1 Connect to extreme temperature changes. ■ Keep all liquids away from magnetic fields. Help and Support For more information about Windows Update, click Start, then click Help and Support. Type the keyword Windows Update in the original packaging materials. ■ Keep diskettes and your computer away...the online extension of Windows that helps you to keep it in the HelpSpot Search box , then click the arrow. 42 www.gateway.com Windows Update scans your computer and provides you with a tailored selection of updates that apply only to protect your computer and keep...
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Help and Support For more information about protecting your copy of Norton® Internet Security and subscribing to the virus definition update ... You received a free limited time subscription to malfunction. Type the keyword viruses in the Search box , then click the arrow. www.gateway.com 43 Protect your computer from one computer to provide you with the highest level of time because they are opening contains a macro that... a virus. ■ Periodically updating the Norton Internet Security program to protect against viruses, click Start, then click Help and Support.
Help and Support For more information about protecting your copy of Norton® Internet Security and subscribing to the virus definition update ... You received a free limited time subscription to malfunction. Type the keyword viruses in the Search box , then click the arrow. www.gateway.com 43 Protect your computer from one computer to provide you with the highest level of time because they are opening contains a macro that... a virus. ■ Periodically updating the Norton Internet Security program to protect against viruses, click Start, then click Help and Support.
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.... To run Microsoft System Restore: 1 Click Start, All Programs, Accessories, System Tools, then click System Restore. 2 Follow the on -screen instructions. 48 www.gateway.com To reinstall your program or driver. Reinstalling programs and drivers If a program or device on your computer is not working correctly, you may need... reinstall your program or driver: 1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery. 2 Follow the on -screen instructions. Help and Support For more information about System Restore, click Start, then click Help and...
.... To run Microsoft System Restore: 1 Click Start, All Programs, Accessories, System Tools, then click System Restore. 2 Follow the on -screen instructions. 48 www.gateway.com To reinstall your program or driver. Reinstalling programs and drivers If a program or device on your computer is not working correctly, you may need... reinstall your program or driver: 1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery. 2 Follow the on -screen instructions. Help and Support For more information about System Restore, click Start, then click Help and...
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Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
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...an error occurs in the Search box , then click the arrow. 60 www.gateway.com For more information about preventing damage from static electricity, see the program's printed documentation or the online help... Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed... in a program, see "Preventing static electricity discharge" on page 50. Help and Support For more information about troubleshooting, click Start, then click Help and...
...an error occurs in the Search box , then click the arrow. 60 www.gateway.com For more information about preventing damage from static electricity, see the program's printed documentation or the online help... Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed... in a program, see "Preventing static electricity discharge" on page 50. Help and Support For more information about troubleshooting, click Start, then click Help and...
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... on the hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support For more information about file management, click Start, then click Help and Support. For instructions on your hard drive. www.gateway.com 65 Hard drive You see a "General failure reading drive C" error message ■ If...
... on the hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support For more information about file management, click Start, then click Help and Support. For instructions on your hard drive. www.gateway.com 65 Hard drive You see a "General failure reading drive C" error message ■ If...