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Contents 1 Getting Help 1 Gateway Web site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 Accessories... dial-up modem 31 Connecting to a cable or DSL modem or to a wired Ethernet network 31 Installing a printer, scanner, or other peripheral device 32 www.gateway.com i
Contents 1 Getting Help 1 Gateway Web site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 Accessories... dial-up modem 31 Connecting to a cable or DSL modem or to a wired Ethernet network 31 Installing a printer, scanner, or other peripheral device 32 www.gateway.com i
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... 68 Memory card reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router... Ethernet network 88 Configuring your router 90 Testing your network 92 Troubleshooting Your Ethernet network 93 A Safety, Regulatory, and Legal Information 95 Index 103 www.gateway.com iii
... 68 Memory card reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router... Ethernet network 88 Configuring your router 90 Testing your network 92 Troubleshooting Your Ethernet network 93 A Safety, Regulatory, and Legal Information 95 Index 103 www.gateway.com iii
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Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1
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... service department will receive the utmost satisfaction and enjoyment from all of -class service and support in good operating condition. If you will be pleased with the best product possible. We have made an excellent decision choosing Gateway. Gateway stands behind our value proposition to familiarize yourself with fast, considerate service. to high...
... service department will receive the utmost satisfaction and enjoyment from all of -class service and support in good operating condition. If you will be pleased with the best product possible. We have made an excellent decision choosing Gateway. Gateway stands behind our value proposition to familiarize yourself with fast, considerate service. to high...
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Gateway Web site Gateway Web site Gateway's online support is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.com 3 Using Support The Support site is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway Support Web site at support.gateway.com.
Gateway Web site Gateway Web site Gateway's online support is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.com 3 Using Support The Support site is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway Support Web site at support.gateway.com.
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... Click Downloads to get a list of all Gateway computers. Upgrade Center Click Upgrade Center to your computer. To view support documents for your serial number in the Serial Number box, then click Submit. Product Support Click Product Support to customer care with a live technician, including...software updates for all the products that Gateway supports. For more information, see "Telephone support" on page 78. 4 www.gateway.com Contact Us Click Contact Us to access links to view a list of Gateway telephone numbers for both sales and support. Click the arrow button to view...
... Click Downloads to get a list of all Gateway computers. Upgrade Center Click Upgrade Center to your computer. To view support documents for your serial number in the Serial Number box, then click Submit. Product Support Click Product Support to customer care with a live technician, including...software updates for all the products that Gateway supports. For more information, see "Telephone support" on page 78. 4 www.gateway.com Contact Us Click Contact Us to access links to view a list of Gateway telephone numbers for both sales and support. Click the arrow button to view...
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Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of your Gateway computer. Help and Support opens. To start Help and Support: ■ Click Start, then click Help and Support. You can find help information, troubleshooters, and automated support. www.gateway.com 5 Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of help information by clicking a link, performing a search, or browsing the index.
Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of your Gateway computer. Help and Support opens. To start Help and Support: ■ Click Start, then click Help and Support. You can find help information, troubleshooters, and automated support. www.gateway.com 5 Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of help information by clicking a link, performing a search, or browsing the index.
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... access these topics. It automatically gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway.com To learn more about the latest bugs, security alerts, and updates from BigFix sites on that icon to search for problems and conflicts. ...You must be connected to the Internet to open BigFix. These topics are located in Help and Support and are located on the Microsoft Web site and contain the words you entered in the Search box. ■ Microsoft Knowledge Base -...
... access these topics. It automatically gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway.com To learn more about the latest bugs, security alerts, and updates from BigFix sites on that icon to search for problems and conflicts. ...You must be connected to the Internet to open BigFix. These topics are located in Help and Support and are located on the Microsoft Web site and contain the words you entered in the Search box. ■ Microsoft Knowledge Base -...
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Chapter 1: Getting Help Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 8 www.gateway.com
Chapter 1: Getting Help Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 8 www.gateway.com
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... or side of your computer case contains information that identifies your operating system. Gateway Technical Support will need this section are for informational purposes only. www.gateway.com 15 TOTeencclhhinSSeuusppupppooprrottrPHt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found...
... or side of your computer case contains information that identifies your operating system. Gateway Technical Support will need this section are for informational purposes only. www.gateway.com 15 TOTeencclhhinSSeuusppupppooprrottrPHt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found...
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... memory. Accessories To order accessories, visit the Accessory Store at support.gateway.com. Inkjet printers and cartridges are relatively inexpensive, but they should, try adding more information, see "Using Support" on page 32 for more information about your computer, such ..., and hard drive size, visit Gateway's Support page at accessories.gateway.com. The Support page also has links to your computer. See "Installing a printer, scanner, or other peripheral device" on page 3. Chapter 2: Checking Out Your Gateway Computer Finding your specifications For more information...
... memory. Accessories To order accessories, visit the Accessory Store at support.gateway.com. Inkjet printers and cartridges are relatively inexpensive, but they should, try adding more information, see "Using Support" on page 32 for more information about your computer, such ..., and hard drive size, visit Gateway's Support page at accessories.gateway.com. The Support page also has links to your computer. See "Installing a printer, scanner, or other peripheral device" on page 3. Chapter 2: Checking Out Your Gateway Computer Finding your specifications For more information...
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...; Adjust the chair height, adjust the forward tilt of the seat, or use the keyboard and mouse. www.gateway.com 21 Setting up your computer and computer accessories ■ Set up the work . ■ Take breaks to... your thighs. ■ Adjust the back of the chair so it supports the lower curve of your spine. This position lets your shoulders relax while you use a footrest to ...provide extra back support. You should be perpendicular to stand and stretch your legs. ■ Avoid twisting your torso...
...; Adjust the chair height, adjust the forward tilt of the seat, or use the keyboard and mouse. www.gateway.com 21 Setting up your computer and computer accessories ■ Set up the work . ■ Take breaks to... your thighs. ■ Adjust the back of the chair so it supports the lower curve of your spine. This position lets your shoulders relax while you use a footrest to ...provide extra back support. You should be perpendicular to stand and stretch your legs. ■ Avoid twisting your torso...
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... Started Installing a printer, scanner, or other peripheral device, see "Checking Out Your Gateway Computer" on page 9. For more information about installing peripheral devices, click Start, then click Help and Support. Help and Support For more of the following ports: IEEE 1394 (also known as printers, scanners, ... see the device documentation and installation instructions. IEEE 1394 and USB ports support plug-and-play . Type the keyword installing devices in the Search box , then click the arrow. 32 www.gateway.com Parallel and serial port devices are not plug-and-play and hot...
... Started Installing a printer, scanner, or other peripheral device, see "Checking Out Your Gateway Computer" on page 9. For more information about installing peripheral devices, click Start, then click Help and Support. Help and Support For more of the following ports: IEEE 1394 (also known as printers, scanners, ... see the device documentation and installation instructions. IEEE 1394 and USB ports support plug-and-play . Type the keyword installing devices in the Search box , then click the arrow. 32 www.gateway.com Parallel and serial port devices are not plug-and-play and hot...
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www.gateway.com 35 Memory card reader slots Activity indicator Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory Stick PRO™ CompactFlash® IBM Microdrive...
www.gateway.com 35 Memory card reader slots Activity indicator Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory Stick PRO™ CompactFlash® IBM Microdrive...
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...computer up-to extreme temperature changes. ■ Keep all liquids away from magnetic fields. Help and Support For more information about Windows Update, click Start, then click Help and Support. Dust and dirt can result in extremely expensive repairs that are not covered under your warranty. ...with a tailored selection of updates that apply only to keep it in the HelpSpot Search box , then click the arrow. 42 www.gateway.com Type the keyword Windows Update in the original packaging materials. ■ Keep diskettes and your computer away from your computer. Windows ...
...computer up-to extreme temperature changes. ■ Keep all liquids away from magnetic fields. Help and Support For more information about Windows Update, click Start, then click Help and Support. Dust and dirt can result in extremely expensive repairs that are not covered under your warranty. ...with a tailored selection of updates that apply only to keep it in the HelpSpot Search box , then click the arrow. 42 www.gateway.com Type the keyword Windows Update in the original packaging materials. ■ Keep diskettes and your computer away from your computer. Windows ...
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..., then spreads from the Internet. ■ Checking all programs for a period of time because they are attached to malfunction. Help and Support For more information about protecting your computer to e-mail messages or downloaded from one computer to another. You received a free limited time subscription...a document that you purchased your copy of protection. Type the keyword viruses in the Search box , then click the arrow. www.gateway.com 43 Viruses can damage data or cause your computer against the latest viruses. ■ Making sure the Windows Security Center is ...
..., then spreads from the Internet. ■ Checking all programs for a period of time because they are attached to malfunction. Help and Support For more information about protecting your computer to e-mail messages or downloaded from one computer to another. You received a free limited time subscription...a document that you purchased your copy of protection. Type the keyword viruses in the Search box , then click the arrow. www.gateway.com 43 Viruses can damage data or cause your computer against the latest viruses. ■ Making sure the Windows Security Center is ...
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... more information about System Restore, click Start, then click Help and Support. Type the keyword System Restore in the Control Panel, you may need to an earlier configuration. Chapter 5: Maintaining Your Computer Restoring your system Microsoft System ... or driver. To run Microsoft System Restore: 1 Click Start, All Programs, Accessories, System Tools, then click System Restore. 2 Follow the on -screen instructions. 48 www.gateway.com
... more information about System Restore, click Start, then click Help and Support. Type the keyword System Restore in the Control Panel, you may need to an earlier configuration. Chapter 5: Maintaining Your Computer Restoring your system Microsoft System ... or driver. To run Microsoft System Restore: 1 Click Start, All Programs, Accessories, System Tools, then click System Restore. 2 Follow the on -screen instructions. 48 www.gateway.com
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Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
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...down the exact message. Help and Support For more information about troubleshooting, click Start, then click Help and Support. For more information about preventing damage from static electricity, see the program's printed documentation or the online help Gateway Customer Care in the Search box ..., then click the arrow. 60 www.gateway.com The message may help ....
...down the exact message. Help and Support For more information about troubleshooting, click Start, then click Help and Support. For more information about preventing damage from static electricity, see the program's printed documentation or the online help Gateway Customer Care in the Search box ..., then click the arrow. 60 www.gateway.com The message may help ....
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... Save your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support For more information about file management, click Start, then click Help and Support. For instructions on fixing hard drive problems, see "Using Disk Cleanup" in Using Your ... diskette is full, copy any files not regularly used to another drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. Type the keyword System...
... Save your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support For more information about file management, click Start, then click Help and Support. For instructions on fixing hard drive problems, see "Using Disk Cleanup" in Using Your ... diskette is full, copy any files not regularly used to another drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. Type the keyword System...