8511050 - Gateway Computer User Guide
Page 3
Contents 1 Getting Help 1 Gateway Web site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 Accessories... dial-up modem 31 Connecting to a cable or DSL modem or to a wired Ethernet network 31 Installing a printer, scanner, or other peripheral device 32 www.gateway.com i
Contents 1 Getting Help 1 Gateway Web site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 Accessories... dial-up modem 31 Connecting to a cable or DSL modem or to a wired Ethernet network 31 Installing a printer, scanner, or other peripheral device 32 www.gateway.com i
8511050 - Gateway Computer User Guide
Page 5
... 68 Memory card reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router... Ethernet network 88 Configuring your router 90 Testing your network 92 Troubleshooting Your Ethernet network 93 A Safety, Regulatory, and Legal Information 95 Index 103 www.gateway.com iii
... 68 Memory card reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router... Ethernet network 88 Configuring your router 90 Testing your network 92 Troubleshooting Your Ethernet network 93 A Safety, Regulatory, and Legal Information 95 Index 103 www.gateway.com iii
8511050 - Gateway Computer User Guide
Page 7
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1
8511050 - Gateway Computer User Guide
Page 8
...the outstanding quality, reliability, and performance of your computer in addition to provide best-of services and support. to high-quality, brand-name components at Gateway. 2 www.gateway.com Please read this manual carefully to our customers - Chapter 1: Getting Help Thank you with ...considerate service. If you ever have made an excellent decision choosing Gateway. Gateway stands behind our value proposition to familiarize yourself with the best product possible. Thanks again, from your new Gateway computer for purchasing our computer! We are sure that you are...
...the outstanding quality, reliability, and performance of your computer in addition to provide best-of services and support. to high-quality, brand-name components at Gateway. 2 www.gateway.com Please read this manual carefully to our customers - Chapter 1: Getting Help Thank you with ...considerate service. If you ever have made an excellent decision choosing Gateway. Gateway stands behind our value proposition to familiarize yourself with the best product possible. Thanks again, from your new Gateway computer for purchasing our computer! We are sure that you are...
8511050 - Gateway Computer User Guide
Page 9
Using Support The Support site is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Gateway Web site Gateway Web site Gateway's online support is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.com 3 Visit the Gateway Support Web site at support.gateway.com.
Using Support The Support site is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Gateway Web site Gateway Web site Gateway's online support is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www.gateway.com 3 Visit the Gateway Support Web site at support.gateway.com.
8511050 - Gateway Computer User Guide
Page 10
...live technician, including chat and e-mail. Resources Click Resources to access utilities to view and purchase upgrades for all the products that Gateway supports. By entering your serial number you manage your serial number in the Serial Number box, then click Submit. Customer Service Click ...Service to your model number to view a list of Gateway telephone numbers for both sales and support. Upgrade Center Click Upgrade Center to help you get a list of all Gateway computers. Chapter 1: Getting Help Support Home Click Support Home, then click Computers. Click the arrow button to ...
...live technician, including chat and e-mail. Resources Click Resources to access utilities to view and purchase upgrades for all the products that Gateway supports. By entering your serial number you manage your serial number in the Serial Number box, then click Submit. Customer Service Click ...Service to your model number to view a list of Gateway telephone numbers for both sales and support. Upgrade Center Click Upgrade Center to help you get a list of all Gateway computers. Chapter 1: Getting Help Support Home Click Support Home, then click Computers. Click the arrow button to ...
8511050 - Gateway Computer User Guide
Page 11
Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of your Gateway computer. Help and Support opens. www.gateway.com 5 You can find help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of help information by clicking a link, performing a search, or browsing the index. To start Help and Support: ■ Click Start, then click Help and Support.
Help and Support Help and Support Your computer includes Help and Support, an easily accessible collection of your Gateway computer. Help and Support opens. www.gateway.com 5 You can find help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of help information by clicking a link, performing a search, or browsing the index. To start Help and Support: ■ Click Start, then click Help and Support.
8511050 - Gateway Computer User Guide
Page 12
...Full-text Search Matches - It automatically gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway.com To fix the problem, click on that icon to search for and access these topics. Whenever BigFix detects a problem, it alerts you entered ...These topics are located on the Internet. To view a list of your search results, click the results header for the type of any Help and Support screen, then click the arrow button. To start BigFix: ■ Click Start, All Programs, Accessories, System Tools, then click BigFix. Chapter ...
...Full-text Search Matches - It automatically gathers information about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway.com To fix the problem, click on that icon to search for and access these topics. Whenever BigFix detects a problem, it alerts you entered ...These topics are located on the Internet. To view a list of your search results, click the results header for the type of any Help and Support screen, then click the arrow button. To start BigFix: ■ Click Start, All Programs, Accessories, System Tools, then click BigFix. Chapter ...
8511050 - Gateway Computer User Guide
Page 14
Chapter 1: Getting Help Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 8 www.gateway.com
Chapter 1: Getting Help Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 8 www.gateway.com
8511050 - Gateway Computer User Guide
Page 21
... Authenticity label found on the side of your computer includes the product key code for your operating system. www.gateway.com 15 Gateway Technical Support will need this section are for informational purposes only. Gateway model and serial number The label on the back or side of your computer case contains information that identifies...
... Authenticity label found on the side of your computer includes the product key code for your operating system. www.gateway.com 15 Gateway Technical Support will need this section are for informational purposes only. Gateway model and serial number The label on the back or side of your computer case contains information that identifies...
8511050 - Gateway Computer User Guide
Page 22
..., scanner, or other peripheral device" on page 3. Memory Large programs, such as memory size, memory type, and hard drive size, visit Gateway's Support page at accessories.gateway.com. Chapter 2: Checking Out Your Gateway Computer Finding your specifications For more information about attaching a printer. Using an inkjet color printer, you think they are inkjet and...
..., scanner, or other peripheral device" on page 3. Memory Large programs, such as memory size, memory type, and hard drive size, visit Gateway's Support page at accessories.gateway.com. Chapter 2: Checking Out Your Gateway Computer Finding your specifications For more information about attaching a printer. Using an inkjet color printer, you think they are inkjet and...
8511050 - Gateway Computer User Guide
Page 27
... and relieve pressure on the back of your thighs. ■ Adjust the back of the chair so it supports the lower curve of your elbow. You should be perpendicular to provide extra back support. You can use a footrest to reach them without stretching. ■ Set paper holders at your computer ■ Avoid... use a pillow or cushion to your line of sight. ■ Place your keyboard and mouse at or slightly below the level of your wrists. www.gateway.com 21 Sitting at the same height and distance as the monitor.
... and relieve pressure on the back of your thighs. ■ Adjust the back of the chair so it supports the lower curve of your elbow. You should be perpendicular to provide extra back support. You can use a footrest to reach them without stretching. ■ Set paper holders at your computer ■ Avoid... use a pillow or cushion to your line of sight. ■ Place your keyboard and mouse at or slightly below the level of your wrists. www.gateway.com 21 Sitting at the same height and distance as the monitor.
8511050 - Gateway Computer User Guide
Page 38
... scanners, and digital cameras to install any time. IEEE 1394 and USB ports support plug-and-play . Type the keyword installing devices in the Search box , then click the arrow. 32 www.gateway.com You use an IEEE 1394 or USB device for detailed information and installation ...instructions. For more information about installing peripheral devices, click Start, then click Help and Support. Your computer has one or more information about port ...
... scanners, and digital cameras to install any time. IEEE 1394 and USB ports support plug-and-play . Type the keyword installing devices in the Search box , then click the arrow. 32 www.gateway.com You use an IEEE 1394 or USB device for detailed information and installation ...instructions. For more information about installing peripheral devices, click Start, then click Help and Support. Your computer has one or more information about port ...
8511050 - Gateway Computer User Guide
Page 41
You can also use the optional memory card reader to transfer pictures from one memory card type to another. www.gateway.com 35 Using the memory card reader Using the memory card reader You can use the memory card reader to transfer data between your ...computer. Memory card reader slots Activity indicator Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory Stick PRO™ CompactFlash® IBM...
You can also use the optional memory card reader to transfer pictures from one memory card type to another. www.gateway.com 35 Using the memory card reader Using the memory card reader You can use the memory card reader to transfer data between your ...computer. Memory card reader slots Activity indicator Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory Stick PRO™ CompactFlash® IBM...
8511050 - Gateway Computer User Guide
Page 48
.... ■ Avoid dusty or dirty work environments. Magnetic fields can result in the HelpSpot Search box , then click the arrow. 42 www.gateway.com Updating Windows Windows Update is added to the site regularly, so you to keep it in the original packaging materials. ■ Keep diskettes...'s operating system, software, and hardware. Dust and dirt can always get the most recent updates and fixes to -date. Help and Support For more information about Windows Update, click Start, then click Help and Support. New content is the online extension of time, unplug AC power.
.... ■ Avoid dusty or dirty work environments. Magnetic fields can result in the HelpSpot Search box , then click the arrow. 42 www.gateway.com Updating Windows Windows Update is added to the site regularly, so you to keep it in the original packaging materials. ■ Keep diskettes...'s operating system, software, and hardware. Dust and dirt can always get the most recent updates and fixes to -date. Help and Support For more information about Windows Update, click Start, then click Help and Support. New content is the online extension of time, unplug AC power.
8511050 - Gateway Computer User Guide
Page 49
...Periodically updating the Norton Internet Security program to protect against viruses, click Start, then click Help and Support. Protect your computer from one computer to another. Help and Support For more information about protecting your computer against the latest viruses. ■ Making sure the Windows... Security Center is a program that attaches itself to a file on a certain date. www.gateway.com 43 Protecting your computer from...
...Periodically updating the Norton Internet Security program to protect against viruses, click Start, then click Help and Support. Protect your computer from one computer to another. Help and Support For more information about protecting your computer against the latest viruses. ■ Making sure the Windows... Security Center is a program that attaches itself to a file on a certain date. www.gateway.com 43 Protecting your computer from...
8511050 - Gateway Computer User Guide
Page 54
...Microsoft System Restore to restore the computer to reinstall your program or driver. Help and Support For more information about System Restore, click Start, then click Help and Support. Type the keyword System Restore in the Control Panel, you may need to an earlier...System Restore: 1 Click Start, All Programs, Accessories, System Tools, then click System Restore. 2 Follow the on -screen instructions. 48 www.gateway.com Chapter 5: Maintaining Your Computer Restoring your system Microsoft System Restore If your computer is not working correctly after you install a program or ...
...Microsoft System Restore to restore the computer to reinstall your program or driver. Help and Support For more information about System Restore, click Start, then click Help and Support. Type the keyword System Restore in the Control Panel, you may need to an earlier...System Restore: 1 Click Start, All Programs, Accessories, System Tools, then click System Restore. 2 Follow the on -screen instructions. 48 www.gateway.com Chapter 5: Maintaining Your Computer Restoring your system Microsoft System Restore If your computer is not working correctly after you install a program or ...
8511050 - Gateway Computer User Guide
Page 65
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
8511050 - Gateway Computer User Guide
Page 66
... static electricity discharge" on the screen, write down the exact message. The message may help Gateway Customer Care in the Search box , then click the arrow. 60 www.gateway.com Warning To avoid bodily injury, do not attempt to your computer and an AC outlet... cable, network cable, and power cord are correctly grounded before accessing internal components. Help and Support For more information about troubleshooting, click Start, then click Help and Support. For more information about preventing damage from static electricity, see the program's printed documentation or ...
... static electricity discharge" on the screen, write down the exact message. The message may help Gateway Customer Care in the Search box , then click the arrow. 60 www.gateway.com Warning To avoid bodily injury, do not attempt to your computer and an AC outlet... cable, network cable, and power cord are correctly grounded before accessing internal components. Help and Support For more information about troubleshooting, click Start, then click Help and Support. For more information about preventing damage from static electricity, see the program's printed documentation or ...
8511050 - Gateway Computer User Guide
Page 71
...hard drive. To fix hard drive problems, run the Error checking program. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. To access this guide...then click the arrow. www.gateway.com 65 You see an "Insufficient disk space" error message ■ Delete unnecessary files from the hard drive. For instructions on your computer has been subjected to reinstall the operating system. Help and Support For more information about file ...
...hard drive. To fix hard drive problems, run the Error checking program. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking Empty Recycle Bin. To access this guide...then click the arrow. www.gateway.com 65 You see an "Insufficient disk space" error message ■ Delete unnecessary files from the hard drive. For instructions on your computer has been subjected to reinstall the operating system. Help and Support For more information about file ...