Maintenance and Service Guide
Page 41
..., and then press enter. 6. Then type D:\SWSETUP\APPINSTL\SETUP.EXE (assuming "D:" is running, replace the OS CD with the Driver Recovery CD. Use the arrow keys to the notebook. 2. When the operating system has been installed and while Windows is your drive designation), and then press enter. 9. If autorun is partitioned into the...
..., and then press enter. 6. Then type D:\SWSETUP\APPINSTL\SETUP.EXE (assuming "D:" is running, replace the OS CD with the Driver Recovery CD. Use the arrow keys to the notebook. 2. When the operating system has been installed and while Windows is your drive designation), and then press enter. 9. If autorun is partitioned into the...
Maintenance and Service Guide
Page 103
... Try external monitor. Service Manual Troubleshooting and Diagnostics 3-11 Make sure hibernate support is reinitialized, Windows desktop appears. Repair Center: Likely Causes Make sure notebook is loading and checking hardware and network connections. Check display cable connections, replace display assembly. ... Close all applications before suspending. If problem appears after installing new software (including drivers), uninstall that software. Replace SDRAM modules. Notebook can take a minute or longer to resume if network card is installed properly, replace CPU module....
... Try external monitor. Service Manual Troubleshooting and Diagnostics 3-11 Make sure hibernate support is reinitialized, Windows desktop appears. Repair Center: Likely Causes Make sure notebook is loading and checking hardware and network connections. Check display cable connections, replace display assembly. ... Close all applications before suspending. If problem appears after installing new software (including drivers), uninstall that software. Replace SDRAM modules. Notebook can take a minute or longer to resume if network card is installed properly, replace CPU module....
Maintenance and Service Guide
Page 107
...software controls. Check settings in Windows Help. Avoid touching touch pad while booting or resuming. Symptom Touch pad General problems Special touch pad features not working Select button does not work Memory Out of memory error Notebook does not boot after adding ...Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-17). Check whether sound is enabled in Device Manager. Use an external microphone (internal microphone normally not included). In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected, Use BIOS Setup to check...
...software controls. Check settings in Windows Help. Avoid touching touch pad while booting or resuming. Symptom Touch pad General problems Special touch pad features not working Select button does not work Memory Out of memory error Notebook does not boot after adding ...Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-17). Check whether sound is enabled in Device Manager. Use an external microphone (internal microphone normally not included). In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected, Use BIOS Setup to check...
Maintenance and Service Guide
Page 108
...USB General problems Modem General problems Call Center: Suggestions Repair Center: Likely Causes Check connections. Test ports with e-Diagtools diagnostics. Check settings in Windows Help. For USB: if the device is disabled, try to enable. If modem has a conflict, try the other port. Test modem with...(2, 3, or 4 wires), not PBX or digital line. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. In a hotel, ask for latest USB drivers. If modem is powered by the USB port, try disabling another device. Check port settings in Control...
...USB General problems Modem General problems Call Center: Suggestions Repair Center: Likely Causes Check connections. Test ports with e-Diagtools diagnostics. Check settings in Windows Help. For USB: if the device is disabled, try to enable. If modem has a conflict, try the other port. Test modem with...(2, 3, or 4 wires), not PBX or digital line. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. In a hotel, ask for latest USB drivers. If modem is powered by the USB port, try disabling another device. Check port settings in Control...
Maintenance and Service Guide
Page 109
...in Control Panel. Try connecting notebook to enable the infrared port. Make sure LAN cable is 100 meters (330 feet). Open Hardware Device Manager. Remove any PC cards from nearby equipment, or other squarely and are no drivers installed as shipped. (Drivers are included.) Make sure line... between infrared ports is not blocked, ports face each other sources of infrared radiation can cause transmission errors. Check settings in Windows Help. Try...
...in Control Panel. Try connecting notebook to enable the infrared port. Make sure LAN cable is 100 meters (330 feet). Open Hardware Device Manager. Remove any PC cards from nearby equipment, or other squarely and are no drivers installed as shipped. (Drivers are included.) Make sure line... between infrared ports is not blocked, ports face each other sources of infrared radiation can cause transmission errors. Check settings in Windows Help. Try...
Maintenance and Service Guide
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.... The individual steps might differ slightly for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page... to select the test you exit the program so drivers can download the latest version of testing: • User-level testing using a basic hardware test. • Advanced testing using e-Diagtools for Windows. Running e-Diagtools The following diagnostic tools you can ...
.... The individual steps might differ slightly for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page... to select the test you exit the program so drivers can download the latest version of testing: • User-level testing using a basic hardware test. • Advanced testing using e-Diagtools for Windows. Running e-Diagtools The following diagnostic tools you can ...
Service Manual
Page 144
...appears after installing new software (including drivers), uninstall that rate until battery runs out. Also, make sure Hibernate timeouts (Power Schemes tab) for additional support. Standby/resume General problems. Notebook resumes slowly from Standby mode. Notebook can take a minute or longer to... enter Hibernation mode as expected. Blinking cursor appears while system is reinitialized, Windows desktop appears. If notebook is busy, it normally finishes current operation before entering (or allowing notebook to resume if network card is enabled in Power in Control Panel.
...appears after installing new software (including drivers), uninstall that rate until battery runs out. Also, make sure Hibernate timeouts (Power Schemes tab) for additional support. Standby/resume General problems. Notebook resumes slowly from Standby mode. Notebook can take a minute or longer to... enter Hibernation mode as expected. Blinking cursor appears while system is reinitialized, Windows desktop appears. If notebook is busy, it normally finishes current operation before entering (or allowing notebook to resume if network card is enabled in Power in Control Panel.
Service Manual
Page 148
...Out of memory error. Motherboard. Not all third-party memory cards have been tested for sound resource conflicts in Windows Help. Speaker assembly. Delete temporary and unneeded files. SDRAM module. Motherboard. Top case. Use memory troubleshooter in...or external speakers (switchboard PCA). In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected. Top case. Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-57). Service Manual Troubleshooting and Diagnostics 3-13 Motherboard. Switchboard ...
...Out of memory error. Motherboard. Not all third-party memory cards have been tested for sound resource conflicts in Windows Help. Speaker assembly. Delete temporary and unneeded files. SDRAM module. Motherboard. Top case. Use memory troubleshooter in...or external speakers (switchboard PCA). In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected. Top case. Call Center: Suggestions Repair Center: Likely Causes Reset notebook (see page 1-57). Service Manual Troubleshooting and Diagnostics 3-13 Motherboard. Switchboard ...
Service Manual
Page 149
...PBX or digital line. In a hotel, ask for latest USB drivers. Check settings in Control Panel. Open hardware Device Manager. Test modem with e-Diagtools diagnostics. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. For USB...settings in Windows Help. Repair Center: Comments 3-14 Troubleshooting and Diagnostics Service Manual Test ports with e-Diagtools diagnostics. Symptom Serial/Parallel/USB General problems. Modem General problems. Call Center: Suggestions Repair Center: Likely Causes Check connections. Restart notebook. Use ...
...PBX or digital line. In a hotel, ask for latest USB drivers. Check settings in Control Panel. Open hardware Device Manager. Test modem with e-Diagtools diagnostics. For USB: contact device vendor and HP Notebook Web site (see page vii) for data line. For USB...settings in Windows Help. Repair Center: Comments 3-14 Troubleshooting and Diagnostics Service Manual Test ports with e-Diagtools diagnostics. Symptom Serial/Parallel/USB General problems. Modem General problems. Call Center: Suggestions Repair Center: Likely Causes Check connections. Restart notebook. Use ...
Service Manual
Page 150
... General problems. Infrared General problems. Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. Try connecting notebook to enable the infrared port. Make sure LAN cable is disabled and no more than 1 meter apart. Infrared is...Windows Help. Test LAN with ECP parallel port. Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-15 Maximum cable length is not blocked, ports face each other sources of infrared radiation can cause transmission errors. Remove any PC cards from nearby equipment, or other squarely and are no drivers...
... General problems. Infrared General problems. Call Center: Suggestions Repair Center: Likely Causes Check cables and connections. Try connecting notebook to enable the infrared port. Make sure LAN cable is disabled and no more than 1 meter apart. Infrared is...Windows Help. Test LAN with ECP parallel port. Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-15 Maximum cable length is not blocked, ports face each other sources of infrared radiation can cause transmission errors. Remove any PC cards from nearby equipment, or other squarely and are no drivers...
Service Manual
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... (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page 3-26). • BIOS Setup utility (page 3-26). Run the basic test. The first time you run the program, you exit the program so drivers can download the latest version of the notebook. Optional: run the selected tests and add...
... (page 3-19). • Sycard PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page 3-26). • BIOS Setup utility (page 3-26). Run the basic test. The first time you run the program, you exit the program so drivers can download the latest version of the notebook. Optional: run the selected tests and add...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 82
... an estimate based on current task, and assumes power will be replaced. If problem appears after installing new software (including drivers), uninstall that moment. Motherboard. Repair Center: Comments AC adapter cannot be repaired, and must be used at that software... timeouts (Power Schemes tab) for additional support. Standby/resume General problems. Notebook resumes slowly from Standby mode. Call Center: Suggestions Try another computer is installed. So if notebook is reinitialized, Windows desktop appears. Contact software vendor for AC and battery power are not set...
... an estimate based on current task, and assumes power will be replaced. If problem appears after installing new software (including drivers), uninstall that moment. Motherboard. Repair Center: Comments AC adapter cannot be repaired, and must be used at that software... timeouts (Power Schemes tab) for additional support. Standby/resume General problems. Notebook resumes slowly from Standby mode. Call Center: Suggestions Try another computer is installed. So if notebook is reinitialized, Windows desktop appears. Contact software vendor for AC and battery power are not set...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 86
.... Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Notebook does not boot after adding SDRAM. SDRAM module. Motherboard. Motherboard. Top case....volume. Check software controls. Service Manual Troubleshooting and Diagnostics 3-13 Check settings in Windows Help. Motherboard. Top case. Test audio with e-Diagtools diagnostics. Symptom Touch pad... while booting or resuming. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected. Motherboard. Delete temporary and unneeded files. Not all third-...
.... Repair Center: Comments Check operation using headphones or external speakers (switchboard PCA). Notebook does not boot after adding SDRAM. SDRAM module. Motherboard. Motherboard. Top case....volume. Check software controls. Service Manual Troubleshooting and Diagnostics 3-13 Check settings in Windows Help. Motherboard. Top case. Test audio with e-Diagtools diagnostics. Symptom Touch pad... while booting or resuming. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is connected. Motherboard. Delete temporary and unneeded files. Not all third-...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 87
Use troubleshooters in Device Manager. Check port settings in Windows Help. For USB: contact device vendor and HP Notebook Web site (see page vi) for data line. In a hotel, ask for latest USB drivers. Test modem with e-Diagtools diagnostics. Open hardware Device Manager.... Use analog telephone line (2, 3, or 4 wires), not PBX or digital line. Check settings in Control Panel. Restart notebook. Test ports with e-Diagtools diagnostics. Motherboard...
Use troubleshooters in Device Manager. Check port settings in Windows Help. For USB: contact device vendor and HP Notebook Web site (see page vi) for data line. In a hotel, ask for latest USB drivers. Test modem with e-Diagtools diagnostics. Open hardware Device Manager.... Use analog telephone line (2, 3, or 4 wires), not PBX or digital line. Check settings in Control Panel. Restart notebook. Test ports with e-Diagtools diagnostics. Motherboard...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 88
...Windows Help. Test LAN with ECP parallel port. Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-15 Make sure LAN cable is not blocked, ports face each other sources of infrared radiation can cause transmission errors. Sunlight, heat from notebook (possible IRQ conflict). Infrared is disabled and no drivers... installed as shipped. (Drivers are included.) Make sure line between infrared ports is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for DMA conflict with e-Diagtools diagnostics. Remove any PC cards from nearby...
...Windows Help. Test LAN with ECP parallel port. Repair Center: Comments Service Manual Troubleshooting and Diagnostics 3-15 Make sure LAN cable is not blocked, ports face each other sources of infrared radiation can cause transmission errors. Sunlight, heat from notebook (possible IRQ conflict). Infrared is disabled and no drivers... installed as shipped. (Drivers are included.) Make sure line between infrared ports is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for DMA conflict with e-Diagtools diagnostics. Remove any PC cards from nearby...
HP Pavilion & Compaq Presario Notebook PC - Service Manual
Page 91
... PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page 3-26). • BIOS Setup utility (page 3-26). The tests are non-destructive, and are designed to run after the system reboots, so that the notebook will be loaded. Running e-Diagtools The following diagnostic tools you exit the program so drivers can download the...
... PCCtest 450 PC card (page 3-25). • Windows Management Instrumentation (page 3-26). • BIOS Setup utility (page 3-26). The tests are non-destructive, and are designed to run after the system reboots, so that the notebook will be loaded. Running e-Diagtools The following diagnostic tools you exit the program so drivers can download the...
Reference Guide
Page 59
...colors (16-bit) on the displays. In addition, certain operations such as audio and video equipment, disk drives, printers, and other notebooks. Attach the device cable to extend the desktop. Select the second display, and then select the option to the IEEE 1394 port. You...such as playing DVDs and running 3D graphics require extra video memory, so you want to the Settings tab of the driver for each display. Select the Settings tab. 3. Windows automatically recognizes the device. Select Start > Control Panel > Appearance and Themes > Display. 2. To change the primary...
...colors (16-bit) on the displays. In addition, certain operations such as audio and video equipment, disk drives, printers, and other notebooks. Attach the device cable to extend the desktop. Select the second display, and then select the option to the IEEE 1394 port. You...such as playing DVDs and running 3D graphics require extra video memory, so you want to the Settings tab of the driver for each display. Select the Settings tab. 3. Windows automatically recognizes the device. Select Start > Control Panel > Appearance and Themes > Display. 2. To change the primary...
Reference Guide
Page 85
...printing problems by using such a printer, try selecting a compatible printer driver for the operation to finish before going into Standby. Reference Guide 79 Troubleshooting and Maintenance Troubleshooting Your Notebook If the notebook doesn't enter Standby mode as expected • If you have a ... another computer, the notebook won't suspend if the connection is active. • If the notebook is performing an operation, it . • Check for printer errors. • Make sure Windows is running; If you're using the Print troubleshooter in Windows Help. otherwise infrared ...
...printing problems by using such a printer, try selecting a compatible printer driver for the operation to finish before going into Standby. Reference Guide 79 Troubleshooting and Maintenance Troubleshooting Your Notebook If the notebook doesn't enter Standby mode as expected • If you have a ... another computer, the notebook won't suspend if the connection is active. • If the notebook is performing an operation, it . • Check for printer errors. • Make sure Windows is running; If you're using the Print troubleshooter in Windows Help. otherwise infrared ...
Reference Guide
Page 88
...you log on to an 802.11 network via an access point, yet your notebook cannot connect to locate the notebook. 82 Reference Guide If this chapter. While the operating system is loading drivers and checking hardware and network connections, you will appear. As soon as the hardware... has been reinitialized, the Windows desktop will see a blinking cursor on your display. Select Start > All ...
...you log on to an 802.11 network via an access point, yet your notebook cannot connect to locate the notebook. 82 Reference Guide If this chapter. While the operating system is loading drivers and checking hardware and network connections, you will appear. As soon as the hardware... has been reinitialized, the Windows desktop will see a blinking cursor on your display. Select Start > All ...
Startup Guide Compaq Notebook Series
Page 60
...connecting an external monitor to the device manufacturer Web site for the latest version of the driver for the device. 52 Reference Guide You can purchase a simple adapter (if the ...4-wire port. In addition, certain operations such as audio and video equipment, disk drives, printers, and other notebooks. Note If you want , and select Primary. Select Start > Control Panel > Appearance and Themes > Display...colors for each display. Attach the device cable to extend the desktop. Windows automatically recognizes the device. If you have to connect a device that has a 6-wire...
...connecting an external monitor to the device manufacturer Web site for the latest version of the driver for the device. 52 Reference Guide You can purchase a simple adapter (if the ...4-wire port. In addition, certain operations such as audio and video equipment, disk drives, printers, and other notebooks. Note If you want , and select Primary. Select Start > Control Panel > Appearance and Themes > Display...colors for each display. Attach the device cable to extend the desktop. Windows automatically recognizes the device. If you have to connect a device that has a 6-wire...