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... WAE Inline Network Adapter 5-1 Inline Network Adapter Description 5-1 Ports and LED Indicators 5-3 Adapter Specifications 5-4 Inline Network Adapter Cabling Requirements 5-5 Installation Scenarios and Cabling Examples for Fast Ethernet Connections 5-9 Troubleshooting the System Hardware 6-1 Identifying System Problems 6-2 Checking Connections and Switches 6-3 Using the System Diagnostic Programs 6-4 Diagnostic Tools Overview 6-5 POST Overview 6-6 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware...
... WAE Inline Network Adapter 5-1 Inline Network Adapter Description 5-1 Ports and LED Indicators 5-3 Adapter Specifications 5-4 Inline Network Adapter Cabling Requirements 5-5 Installation Scenarios and Cabling Examples for Fast Ethernet Connections 5-9 Troubleshooting the System Hardware 6-1 Identifying System Problems 6-2 Checking Connections and Switches 6-3 Using the System Diagnostic Programs 6-4 Diagnostic Tools Overview 6-5 POST Overview 6-6 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware...
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... 6-9 Viewing the Test Log 6-10 Viewing Error Logs 6-10 Viewing Diagnostic Error Message Tables 6-10 Checking the Power Subsystem 6-11 Troubleshooting the Ethernet Controller 6-12 Network Connection Problems 6-13 Ethernet Controller Troubleshooting ...Light Path Diagnostics 6-21 Undetermined Problems 6-21 Problem-Solving Tips 6-23 Symptoms and Solutions 6-24 Beep Symptoms 6-25 No Beep Symptoms 6-29 System Error LED and the Diagnostic Panel LEDs 6-30 Diagnostic Error Codes 6-33 Error Symptoms 6-40 POST Error Codes 6-49 OL-15012-02 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware ...
... 6-9 Viewing the Test Log 6-10 Viewing Error Logs 6-10 Viewing Diagnostic Error Message Tables 6-10 Checking the Power Subsystem 6-11 Troubleshooting the Ethernet Controller 6-12 Network Connection Problems 6-13 Ethernet Controller Troubleshooting ...Light Path Diagnostics 6-21 Undetermined Problems 6-21 Problem-Solving Tips 6-23 Symptoms and Solutions 6-24 Beep Symptoms 6-25 No Beep Symptoms 6-29 System Error LED and the Diagnostic Panel LEDs 6-30 Diagnostic Error Codes 6-33 Error Symptoms 6-40 POST Error Codes 6-49 OL-15012-02 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware ...
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... information on Light Path Diagnostics, see the "Identifying Problems Using Trouble Indicators and Status LEDs" section on button LED Systemlocator LED System-error LED The power control button powers up and powers down accidentally. Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features Front Panel Controls...On the operator information panel, slide the release latch to the left to access the Light Path Diagnostics panel, which is behind the operator information panel. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 1-3
... information on Light Path Diagnostics, see the "Identifying Problems Using Trouble Indicators and Status LEDs" section on button LED Systemlocator LED System-error LED The power control button powers up and powers down accidentally. Chapter 1 Introducing the Cisco Wide Area Application Engine Hardware Features Front Panel Controls...On the operator information panel, slide the release latch to the left to access the Light Path Diagnostics panel, which is behind the operator information panel. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 1-3
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...Diagnostics panel is in normal operation, use . Hard disk drive is also lit to an AC power source. The BIOS does support a keyboard and a mouse for troubleshooting only during the BIOS boot process. Video output is not present. To monitor the boot process in use the serial console port. Cisco Wide Area Application Engine... 7341, 7371, and 674 Hardware Installation Guide 1-4 OL-15012-02 Table 1-1 Front Panel LEDs Power-on (on operator ...
...Diagnostics panel is in normal operation, use . Hard disk drive is also lit to an AC power source. The BIOS does support a keyboard and a mouse for troubleshooting only during the BIOS boot process. Video output is not present. To monitor the boot process in use the serial console port. Cisco Wide Area Application Engine... 7341, 7371, and 674 Hardware Installation Guide 1-4 OL-15012-02 Table 1-1 Front Panel LEDs Power-on (on operator ...
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...Diagnostics panel is connected to the system. Power supply is not supported. The Serial Attached SCSI (SAS) connector is supplying adequate DC power to the Ethernet port. To monitor the boot process in normal operation, use the serial console port. Cisco Wide Area Application Engine 7341, 7371, and 674... Hardware Installation Guide 1-6 OL-15012-02 Hardware Features Chapter 1 Introducing the Cisco Wide Area Application Engine Note You can connect a keyboard to any ...
...Diagnostics panel is connected to the system. Power supply is not supported. The Serial Attached SCSI (SAS) connector is supplying adequate DC power to the Ethernet port. To monitor the boot process in normal operation, use the serial console port. Cisco Wide Area Application Engine 7341, 7371, and 674... Hardware Installation Guide 1-6 OL-15012-02 Hardware Features Chapter 1 Introducing the Cisco Wide Area Application Engine Note You can connect a keyboard to any ...
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...work inside an appliance that is designed to observe the Light Path diagnostic LEDs when troubleshooting. OL-15012-02 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 2-7 Chapter 2 Preparing to Install the Wide Area Application Engine Safety Guidelines • The appliance is powered down and the power... inside the appliance when the cover is removed. When you are working inside the appliance; Working Inside the WAE with the Power On The WAE is powered on, follow these guidelines: • Avoid loose-fitting clothing on , for example, to operate...
...work inside an appliance that is designed to observe the Light Path diagnostic LEDs when troubleshooting. OL-15012-02 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 2-7 Chapter 2 Preparing to Install the Wide Area Application Engine Safety Guidelines • The appliance is powered down and the power... inside the appliance when the cover is removed. When you are working inside the appliance; Working Inside the WAE with the Power On The WAE is powered on, follow these guidelines: • Avoid loose-fitting clothing on , for example, to operate...
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...Diagnostic Programs, page 6-4 • Checking the Power Subsystem, page 6-11 • Troubleshooting the Ethernet Controller, page 6-12 • Identifying Problems Using Trouble Indicators and Status LEDs, page 6-15 • Undetermined Problems, page 6-21 • Symptoms and Solutions, page 6-24 Use the information in the device ROM. OL-15012-02 Cisco Wide Area Application Engine... 7341, 7371, and 674 Hardware Installation Guide 6-1 6 C H A P T E R Troubleshooting the System ...
...Diagnostic Programs, page 6-4 • Checking the Power Subsystem, page 6-11 • Troubleshooting the Ethernet Controller, page 6-12 • Identifying Problems Using Trouble Indicators and Status LEDs, page 6-15 • Undetermined Problems, page 6-21 • Symptoms and Solutions, page 6-24 Use the information in the device ROM. OL-15012-02 Cisco Wide Area Application Engine... 7341, 7371, and 674 Hardware Installation Guide 6-1 6 C H A P T E R Troubleshooting the System ...
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Note Read the "Working Inside the WAE with a few exceptions. Identifying System Problems To identify system problems, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Check the power supply LEDs.... through the console connection as well. (Mouse support, however, is on, see the "System Error LED and the Diagnostic Panel LEDs" section on the front panel (see Figure 1-1); Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-2 OL-15012-02 All other components that are not orderable as the systems-management Ethernet connector...
Note Read the "Working Inside the WAE with a few exceptions. Identifying System Problems To identify system problems, follow these steps: Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Check the power supply LEDs.... through the console connection as well. (Mouse support, however, is on, see the "System Error LED and the Diagnostic Panel LEDs" section on the front panel (see Figure 1-1); Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-2 OL-15012-02 All other components that are not orderable as the systems-management Ethernet connector...
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... error in the "Beep Symptoms" section on page 6-21. Is the power strip receiving power? OL-15012-02 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-3 If an error is connected to use the diagnostic programs, see the "Undetermined Problems" section on again. See Figure 1-2 for the location of problems for the location...
... error in the "Beep Symptoms" section on page 6-21. Is the power strip receiving power? OL-15012-02 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-3 If an error is connected to use the diagnostic programs, see the "Undetermined Problems" section on again. See Figure 1-2 for the location of problems for the location...
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... Step 4. Reconnect the system to confirm that all connections fit tightly together. Is the problem resolved? Using the System Diagnostic Programs Chapter 6 Troubleshooting the System Hardware Step 3 Step 4 Step 5 Step 6 Plug the power strip into the ...Diagnostic Programs The device diagnostic programs are the primary method of testing the following major components of the device: the system board, Ethernet controller, RAM, serial ports, and hard disk drives. These programs are stored in read-only memory (ROM) on page 6-7. Cisco Wide Area Application Engine 7341, 7371, and 674...
... Step 4. Reconnect the system to confirm that all connections fit tightly together. Is the problem resolved? Using the System Diagnostic Programs Chapter 6 Troubleshooting the System Hardware Step 3 Step 4 Step 5 Step 6 Plug the power strip into the ...Diagnostic Programs The device diagnostic programs are the primary method of testing the following major components of the device: the system board, Ethernet controller, RAM, serial ports, and hard disk drives. These programs are stored in read-only memory (ROM) on page 6-7. Cisco Wide Area Application Engine 7341, 7371, and 674...
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...problems, see the "Checking the Power Subsystem" section on self-test (POST) generates beep codes and messages to Install the Wide Area Application Engine." • For intermittent problems, check the error log. When this situation occurs, you should correct the cause of the ... the next time you run the diagnostic programs, a single problem might cause several error messages. Chapter 6 Troubleshooting the System Hardware Using the System Diagnostic Programs When you run the test. OL-15012-02 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-5
...problems, see the "Checking the Power Subsystem" section on self-test (POST) generates beep codes and messages to Install the Wide Area Application Engine." • For intermittent problems, check the error log. When this situation occurs, you should correct the cause of the ... the next time you run the diagnostic programs, a single problem might cause several error messages. Chapter 6 Troubleshooting the System Hardware Using the System Diagnostic Programs When you run the test. OL-15012-02 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-5
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..." section on your operating system or application program appears. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-6 OL-15012-02 POST Overview When you must enter the password and press Enter when prompted, before POST will continue. Using the System Diagnostic Programs Chapter 6 Troubleshooting the System Hardware • Diagnostic programs and error messages The device...
..." section on your operating system or application program appears. Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-6 OL-15012-02 POST Overview When you must enter the password and press Enter when prompted, before POST will continue. Using the System Diagnostic Programs Chapter 6 Troubleshooting the System Hardware • Diagnostic programs and error messages The device...
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...of the system error log from the service processor. they are not intended to be performed by trained service personnel. see the "Diagnostic Error Codes" section on the system board. In this situation occurs, you run . The error code format is for the ...of the first error message. Chapter 6 Troubleshooting the System Hardware Using the System Diagnostic Programs Note A single problem might appear in ROM on page 6-33.) OL-15012-02 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-7 For example, function code 089 is as follows: fff...
...of the system error log from the service processor. they are not intended to be performed by trained service personnel. see the "Diagnostic Error Codes" section on the system board. In this situation occurs, you run . The error code format is for the ...of the first error message. Chapter 6 Troubleshooting the System Hardware Using the System Diagnostic Programs Note A single problem might appear in ROM on page 6-33.) OL-15012-02 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-7 For example, function code 089 is as follows: fff...
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... result occurs when you can be one of the following topics: • Starting the Diagnostic Programs, page 6-9 • Viewing the Test Log, page 6-10 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-8 OL-15012-02 This corresponds to verify the validity of the function being recognized. The test-specific string is additional information...
... result occurs when you can be one of the following topics: • Starting the Diagnostic Programs, page 6-9 • Viewing the Test Log, page 6-10 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-8 OL-15012-02 This corresponds to verify the validity of the function being recognized. The test-specific string is additional information...
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... categories using the function keys. OL-15012-02 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-9 From the top of the window, choose either Extended or Basic. Follow the instructions in the window: • Press F1 while running the diagnostic programs again. Note To run the diagnostic programs. Step 2 Step 3 Step 4 Step 5 Press F2...
... categories using the function keys. OL-15012-02 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-9 From the top of the window, choose either Extended or Basic. Follow the instructions in the window: • Press F1 while running the diagnostic programs again. Note To run the diagnostic programs. Step 2 Step 3 Step 4 Step 5 Press F2...
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... operations, a software error might appear when you run the diagnostic programs, see the Cisco WAAS software documentation. If the diagnostic programs do not detect any hardware errors but you can use these devices with the diagnostic programs. • You can view device configuration information (such... to a file on the hard disk, click Save Log on page 6-33. 6-10 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02 Viewing Error Logs Start the diagnostic programs. Choose Hardware Info > System Error Log, and then follow the instructions in the...
... operations, a software error might appear when you run the diagnostic programs, see the Cisco WAAS software documentation. If the diagnostic programs do not detect any hardware errors but you can use these devices with the diagnostic programs. • You can view device configuration information (such... to a file on the hard disk, click Save Log on page 6-33. 6-10 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02 Viewing Error Logs Start the diagnostic programs. Choose Hardware Info > System Error Log, and then follow the instructions in the...
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...messages might not appear when you run the diagnostic programs. Note If diagnostic error messages appear that are the minimum operating requirements: • One power supply • Power backplane Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-11 Also check for...6 Troubleshooting the System Hardware Checking the Power Subsystem Note Depending on your device has the latest levels of BIOS and diagnostics microcode installed. For example, a short circuit can be difficult to know the minimum configuration required for troubleshooting power problems,...
...messages might not appear when you run the diagnostic programs. Note If diagnostic error messages appear that are the minimum operating requirements: • One power supply • Power backplane Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-11 Also check for...6 Troubleshooting the System Hardware Checking the Power Subsystem Note Depending on your device has the latest levels of BIOS and diagnostics microcode installed. For example, a short circuit can be difficult to know the minimum configuration required for troubleshooting power problems,...
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... device at 100 Mbps or 1000 Mbps. • Make sure that the cables do not run close to which the WAE is connected is incorrect or sporadic. Troubleshooting the Ethernet Controller Chapter 6 Troubleshooting the System Hardware Ethernet Controller Troubleshooting Chart Table ...manually configure the speed. • Run diagnostics on the LEDs. The Ethernet activity Check the following : • Make sure that the switch to noise-inducing sources such as fluorescent lights. 6-14 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02 Try ...
... device at 100 Mbps or 1000 Mbps. • Make sure that the cables do not run close to which the WAE is connected is incorrect or sporadic. Troubleshooting the Ethernet Controller Chapter 6 Troubleshooting the System Hardware Ethernet Controller Troubleshooting Chart Table ...manually configure the speed. • Run diagnostics on the LEDs. The Ethernet activity Check the following : • Make sure that the switch to noise-inducing sources such as fluorescent lights. 6-14 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02 Try ...
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...Chart (continued) Ethernet Controller Problem The Ethernet controller stopped working without apparent cause. Actions Check the following : • Run diagnostics for PCI devices, some devices do not function well when they share an interrupt with some device components. Identifying Problems Using ...that are part of the Light Path Diagnostics feature built into the device. Your device is allowed for the Ethernet controller. • Try a different connector on page 6-30.) OL-15012-02 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-15 Use the ...
...Chart (continued) Ethernet Controller Problem The Ethernet controller stopped working without apparent cause. Actions Check the following : • Run diagnostics for PCI devices, some devices do not function well when they share an interrupt with some device components. Identifying Problems Using ...that are part of the Light Path Diagnostics feature built into the device. Your device is allowed for the Ethernet controller. • Try a different connector on page 6-30.) OL-15012-02 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide 6-15 Use the ...
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... 6-2) to shut down as long as the power supply is designed so that occurred. Use the Light Path Diagnostic panel (see Table 6-1 on when the device shuts down . 6-16 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02 Identifying Problems Using Trouble Indicators and Status LEDs Chapter 6 Troubleshooting the System Hardware...
... 6-2) to shut down as long as the power supply is designed so that occurred. Use the Light Path Diagnostic panel (see Table 6-1 on when the device shuts down . 6-16 Cisco Wide Area Application Engine 7341, 7371, and 674 Hardware Installation Guide OL-15012-02 Identifying Problems Using Trouble Indicators and Status LEDs Chapter 6 Troubleshooting the System Hardware...