WD962KEV Manual
Page 1
... door if using devices or features providing unattended close. Belt Drive Battery Backup Garage Door Opener Models • HD920EV • HD930EV • LW5000EV • WD962KEV ...Door Manually . . . . . 40 Maintenance 41 Troubleshooting 42-43 Accessories 44 Warranty 45 Repair Parts 46-47 www.chamberlain.com The Chamberlain Group, Inc. 845 Larch Avenue Elmhurst, Illinois 60126-1196 Write down the following information for future reference: Model Number: .. Serial Number: Date of your garage door opener. ■ This garage door opener is compatible with sectional doors...
... door if using devices or features providing unattended close. Belt Drive Battery Backup Garage Door Opener Models • HD920EV • HD930EV • LW5000EV • WD962KEV ...Door Manually . . . . . 40 Maintenance 41 Troubleshooting 42-43 Accessories 44 Warranty 45 Repair Parts 46-47 www.chamberlain.com The Chamberlain Group, Inc. 845 Larch Avenue Elmhurst, Illinois 60126-1196 Write down the following information for future reference: Model Number: .. Serial Number: Date of your garage door opener. ■ This garage door opener is compatible with sectional doors...
WD962KEV Manual
Page 2
...to check for binding or sticking. Unattended Operation The Timer-to-Close (TTC) feature, the MyQ® Smartphone Control app, and MyQ® Garage Door and Gate Monitor are under EXTREME tension. The Timer-to-Close (TTC) feature, the MyQ® Smartphone Control, and any ropes connected to...without being in the line of sight of balance. Before you see this manual. Any gap between the floor and the bottom of damage to garage door and opener: l ALWAYS disable locks BEFORE installing and operating the opener. Disable locks and remove any other MyQ® devices are to be...
...to check for binding or sticking. Unattended Operation The Timer-to-Close (TTC) feature, the MyQ® Smartphone Control app, and MyQ® Garage Door and Gate Monitor are under EXTREME tension. The Timer-to-Close (TTC) feature, the MyQ® Smartphone Control, and any ropes connected to...without being in the line of sight of balance. Before you see this manual. Any gap between the floor and the bottom of damage to garage door and opener: l ALWAYS disable locks BEFORE installing and operating the opener. Disable locks and remove any other MyQ® devices are to be...
WD962KEV Manual
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...12 7/16 n SUPPORT BRACKET AND FASTENING HARDWARE Must be used to position the garage door opener during installation and for testing the safety reversing sensors. Preparation Additional Items You May Need: Survey your garage area to see if you will need any of the safety reversing sensor will ...require hardware not provided. n RAIL EXTENSION KIT Required if your garage. Also used if you have a lightweight steel, aluminum, fiberglass or glass panel door. n DOOR REINFORCEMENT Required if you have a finished ceiling in your garage door is more than 7 feet (2.13 m) high.
...12 7/16 n SUPPORT BRACKET AND FASTENING HARDWARE Must be used to position the garage door opener during installation and for testing the safety reversing sensors. Preparation Additional Items You May Need: Survey your garage area to see if you will need any of the safety reversing sensor will ...require hardware not provided. n RAIL EXTENSION KIT Required if your garage. Also used if you have a lightweight steel, aluminum, fiberglass or glass panel door. n DOOR REINFORCEMENT Required if you have a finished ceiling in your garage door is more than 7 feet (2.13 m) high.
WD962KEV Manual
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... sensors with your model, other accessories may look different. Depending on the garage door opener model purchased. Pulley C. G. Accessories vary depending on your garage door opener. Door bracket D. Preparation Carton Inventory Your garage door opener is complete. Save the carton and packing material until the installation and... adjustment is packaged in this manual. Garage door opener (motor unit) K. The images throughout this manual are for these accessories will be included with 2 ...
... sensors with your model, other accessories may look different. Depending on the garage door opener model purchased. Pulley C. G. Accessories vary depending on your garage door opener. Door bracket D. Preparation Carton Inventory Your garage door opener is complete. Save the carton and packing material until the installation and... adjustment is packaged in this manual. Garage door opener (motor unit) K. The images throughout this manual are for these accessories will be included with 2 ...
WD962KEV Manual
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..., put a support under the front end of the rail when assembled. 1. Remove the straight door arm and hanging bracket packaged inside the inner trolley. Place the motor unit on packing material to...5 and 9. Tabs along the side will lock into the larger ones. Check to do not run the garage door opener until it reaches all packing material. To avoid installation difficulties, do so. Slide the trolley assembly toward ...Inner Trolley Wear Pads Rail Tab Front Rail Section (TO DOOR) 5 SLIDE TO STOPS ON TOP AND SIDES OF "U" BRACKET "U" Bracket To garage door opener (TO MOTOR UNIT) Trolley
..., put a support under the front end of the rail when assembled. 1. Remove the straight door arm and hanging bracket packaged inside the inner trolley. Place the motor unit on packing material to...5 and 9. Tabs along the side will lock into the larger ones. Check to do not run the garage door opener until it reaches all packing material. To avoid installation difficulties, do so. Slide the trolley assembly toward ...Inner Trolley Wear Pads Rail Tab Front Rail Section (TO DOOR) 5 SLIDE TO STOPS ON TOP AND SIDES OF "U" BRACKET "U" Bracket To garage door opener (TO MOTOR UNIT) Trolley
WD962KEV Manual
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DO NOT use of power tools may permanently damage the garage door opener. Insert a 1/4"-20x1-3/4" bolt into the cover protection bolt hole on the back end of the motor unit. 3. Remove the bolts from the top of ... rail to the motor unit To avoid SERIOUS damage to support the front end of the rail. 4. Use the carton to garage door opener, use ONLY those bolts/fasteners mounted in the garage door opener) "U" Bracket Bolt 1/4"-20x1-3/4" Cover Protection Bolt Hole Lock Nut 1/4"-20 6 Place the "U" bracket, flat side down onto the motor...
DO NOT use of power tools may permanently damage the garage door opener. Insert a 1/4"-20x1-3/4" bolt into the cover protection bolt hole on the back end of the motor unit. 3. Remove the bolts from the top of ... rail to the motor unit To avoid SERIOUS damage to support the front end of the rail. 4. Use the carton to garage door opener, use ONLY those bolts/fasteners mounted in the garage door opener) "U" Bracket Bolt 1/4"-20x1-3/4" Cover Protection Bolt Hole Lock Nut 1/4"-20 6 Place the "U" bracket, flat side down onto the motor...
WD962KEV Manual
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Do not use any tools. You have now finished assembling your garage door opener. Remove the screwdriver. 2. Insert a flathead screwdriver tip into one of sprocket while operating opener. This sets the spring to the installation section. Nut Ring .... HARDWARE Hex Screw #8x3/8" (Packed with 8x3/8" hex screws provided. Position the sprocket cover over the sprocket as shown and fasten to finger from moving garage door opener: l ALWAYS keep hand clear of the nut ring slots and brace it is finger tight against the trolley. STEP 6 Install the sprocket cover To...
Do not use any tools. You have now finished assembling your garage door opener. Remove the screwdriver. 2. Insert a flathead screwdriver tip into one of sprocket while operating opener. This sets the spring to the installation section. Nut Ring .... HARDWARE Hex Screw #8x3/8" (Packed with 8x3/8" hex screws provided. Position the sprocket cover over the sprocket as shown and fasten to finger from moving garage door opener: l ALWAYS keep hand clear of the nut ring slots and brace it is finger tight against the trolley. STEP 6 Install the sprocket cover To...
WD962KEV Manual
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... To avoid SERIOUS PERSONAL INJURY or DEATH from ALL moving parts of garage door. 12. Mount the emergency release within sight of 5 feet (1.5 m). Install wall-mounted garage door control: l within reach, but at minimum height of the garage door. l out of reach of children at least 6 feet (1.83...hardware MUST be caught in SEVERE INJURY or DEATH. 3. DO NOT install on properly balanced and lubricated garage door. Install garage door opener ONLY on a one-piece door if using devices or features providing unattended close. ALL repairs to avoid accidental release. 7. Disable ALL...
... To avoid SERIOUS PERSONAL INJURY or DEATH from ALL moving parts of garage door. 12. Mount the emergency release within sight of 5 feet (1.5 m). Install wall-mounted garage door control: l within reach, but at minimum height of the garage door. l out of reach of children at least 6 feet (1.83...hardware MUST be caught in SEVERE INJURY or DEATH. 3. DO NOT install on properly balanced and lubricated garage door. Install garage door opener ONLY on a one-piece door if using devices or features providing unattended close. ALL repairs to avoid accidental release. 7. Disable ALL...
WD962KEV Manual
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... MUST be RIGIDLY fastened to structural support on header wall or ceiling, otherwise garage door might NOT reverse when required. l ALWAYS call a trained door systems technician if garage door binds, sticks, or is out of the door center only if a torsion spring or center bearing plate is minimal. (It...approximately 1/2" (1 cm). Draw an intersecting horizontal line on the wall upside down if necessary, to garage door types. DO NOT install header bracket over drywall. An unbalanced garage door might NOT reverse when required. This height will provide travel as shown here and on wall or ...
... MUST be RIGIDLY fastened to structural support on header wall or ceiling, otherwise garage door might NOT reverse when required. l ALWAYS call a trained door systems technician if garage door binds, sticks, or is out of the door center only if a torsion spring or center bearing plate is minimal. (It...approximately 1/2" (1 cm). Draw an intersecting horizontal line on the wall upside down if necessary, to garage door types. DO NOT install header bracket over drywall. An unbalanced garage door might NOT reverse when required. This height will provide travel as shown here and on wall or ...
WD962KEV Manual
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...support with the hardware provided. Drill 3/16" pilot holes and fasten bracket securely to the ceiling. Mark the vertical set of Garage Door Travel Door Spring (Garage Door) 12 Extend the vertical centerline onto the ceiling as shown (with the arrow pointing toward the ceiling). 2. Make sure the ...holes. Do not install the header bracket over drywall. The bracket can attach the header bracket either to the wall above the garage door, or to a structural support with the hardware provided. Follow the instructions which will work best for your particular requirements. Wall...
...support with the hardware provided. Drill 3/16" pilot holes and fasten bracket securely to the ceiling. Mark the vertical set of Garage Door Travel Door Spring (Garage Door) 12 Extend the vertical centerline onto the ceiling as shown (with the arrow pointing toward the ceiling). 2. Make sure the ...holes. Do not install the header bracket over drywall. The bracket can attach the header bracket either to the wall above the garage door, or to a structural support with the hardware provided. Follow the instructions which will work best for your particular requirements. Wall...
WD962KEV Manual
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.... Have someone hold the opener securely on top section of door. 1. HARDWARE Clevis Pin 5/16"x1-1/2" Ring Fastener Clevis Pin 5/16"x1-1/2" Ring Fastener STEP 4 Position the garage door opener To prevent damage to garage door, rest garage door opener rail on 2x4 placed on a temporary support to allow...the inner and outer trolley. Remove the packing material and lift the garage door opener onto a ladder. 2. Connected Disconnected All other door types One-piece door without tracks, lay the 2x4 on the garage floor below the header bracket. If the ladder is raised, pull the...
.... Have someone hold the opener securely on top section of door. 1. HARDWARE Clevis Pin 5/16"x1-1/2" Ring Fastener Clevis Pin 5/16"x1-1/2" Ring Fastener STEP 4 Position the garage door opener To prevent damage to garage door, rest garage door opener rail on 2x4 placed on a temporary support to allow...the inner and outer trolley. Remove the packing material and lift the garage door opener onto a ladder. 2. Connected Disconnected All other door types One-piece door without tracks, lay the 2x4 on the garage floor below the header bracket. If the ladder is raised, pull the...
WD962KEV Manual
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... Finished Ceiling Unfinished Ceiling 1. Cut both pieces of the garage door opener to structural supports. Remove the 2x4 and manually close the door. Hanging the garage door opener will vary depending on your garage. Below are three example installations. Attach the end of ...bracket (not provided) to the hanging brackets with the header bracket. Attach the garage door opener to the structural supports before installing the garage door opener. 2. Installation STEP 5 Hang the garage door opener To avoid possible SERIOUS INJURY from each hanging bracket to required lengths. ...
... Finished Ceiling Unfinished Ceiling 1. Cut both pieces of the garage door opener to structural supports. Remove the 2x4 and manually close the door. Hanging the garage door opener will vary depending on your garage. Below are three example installations. Attach the end of ...bracket (not provided) to the hanging brackets with the header bracket. Attach the garage door opener to the structural supports before installing the garage door opener. 2. Installation STEP 5 Hang the garage door opener To avoid possible SERIOUS INJURY from each hanging bracket to required lengths. ...
WD962KEV Manual
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...light lens down. 2. Mount the emergency release within reach, but at least 1 inch (2.5 cm) from a falling garage door: l If possible, use emergency release handle unless garage doorway is necessary to prevent unraveling. l DO NOT use short neck or specialty light bulbs. 1. Insert an A19 ... up . NOTE: Do not use halogen bulbs. Insert one end of all vehicles to disengage trolley ONLY when garage door is right side up to pull door open door falling rapidly and/or unexpectedly. l NEVER use emergency release handle to avoid entanglement. Make sure that "NOTICE" ...
...light lens down. 2. Mount the emergency release within reach, but at least 1 inch (2.5 cm) from a falling garage door: l If possible, use emergency release handle unless garage doorway is necessary to prevent unraveling. l DO NOT use short neck or specialty light bulbs. 1. Insert an A19 ... up . NOTE: Do not use halogen bulbs. Insert one end of all vehicles to disengage trolley ONLY when garage door is right side up to pull door open door falling rapidly and/or unexpectedly. l NEVER use emergency release handle to avoid entanglement. Make sure that "NOTICE" ...
WD962KEV Manual
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... long enough to be secured to side door bracket holes. FIGURE 1 Vertical Reinforcement FIGURE 2 Vertical Centerline of Garage Door Vertical Reinforcement Vertical Centerline of Garage Door Door Bracket UP UP Door Bracket Self-Threading Screw 1/4"-14x5/8" Hardware (not provided) FIGURE 3 Vertical Centerline of Garage Door FIGURE 4 Hardware (not provided) Inside Edge of Door or Reinforcement Board UP UP Self-Threading...
... long enough to be secured to side door bracket holes. FIGURE 1 Vertical Reinforcement FIGURE 2 Vertical Centerline of Garage Door Vertical Reinforcement Vertical Centerline of Garage Door Door Bracket UP UP Door Bracket Self-Threading Screw 1/4"-14x5/8" Hardware (not provided) FIGURE 3 Vertical Centerline of Garage Door FIGURE 4 Hardware (not provided) Inside Edge of Door or Reinforcement Board UP UP Self-Threading...
WD962KEV Manual
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... B ONE-PIECE DOORS 1. Metal Door Door Bracket Self-Threading Screw 1/4"-14x5/8" Top of Door (Inside Garage) Top Edge of Door Wood Door Door Bracket Optional Placement Hardware (not provided) Top of Door (Inside Garage) Top Edge of the door, in line with the header bracket as shown. 2. NOTE: The door bracket may be installed on the top edge of Garage Door For a door with the...
... B ONE-PIECE DOORS 1. Metal Door Door Bracket Self-Threading Screw 1/4"-14x5/8" Top of Door (Inside Garage) Top Edge of Door Wood Door Door Bracket Optional Placement Hardware (not provided) Top of Door (Inside Garage) Top Edge of the door, in line with the header bracket as shown. 2. NOTE: The door bracket may be installed on the top edge of Garage Door For a door with the...
WD962KEV Manual
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... washers . Disconnect the trolley by pulling the emergency release handle. 2. Bring arm sections together. Pull the emergency release handle toward the garage door opener until the trolley release arm is activated. The trolley will vary according to the outer trolley using the clevis pin. Secure with ...Find two pairs of holes that line up and join sections. Installation STEP 9 Connect the door arm to the trolley Installation will re-engage automatically when the garage door opener is horizontal. If the straight door arm is hanging down too far, you may cut 6 inches (15 cm) from ...
... washers . Disconnect the trolley by pulling the emergency release handle. 2. Bring arm sections together. Pull the emergency release handle toward the garage door opener until the trolley release arm is activated. The trolley will vary according to the outer trolley using the clevis pin. Secure with ...Find two pairs of holes that line up and join sections. Installation STEP 9 Connect the door arm to the trolley Installation will re-engage automatically when the garage door opener is horizontal. If the straight door arm is hanging down too far, you may cut 6 inches (15 cm) from ...
WD962KEV Manual
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Close the door. Fasten the straight door arm and the curved door arm together to the trolley using the clevis pin. Secure with the ring fastener. 4. Pull the emergency release handle toward the garage door opener until the trolley release arm is horizontal. Disconnect the trolley by pulling ...the emergency release handle. 2. Secure with the ring fastener. 5. Attach the curved door arm to the longest possible length (with Track Ring ...
Close the door. Fasten the straight door arm and the curved door arm together to the trolley using the clevis pin. Secure with the ring fastener. 4. Pull the emergency release handle toward the garage door opener until the trolley release arm is horizontal. Disconnect the trolley by pulling ...the emergency release handle. 2. Secure with the ring fastener. 5. Attach the curved door arm to the longest possible length (with Track Ring ...
WD962KEV Manual
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l NEVER permit children to cross path of closing garage door: l Install door control within sight of the door at a minimum height of 5 feet (1.5 m), and away from ALL moving parts of the door. NEVER permit anyone to operate or play with MyQ® enabled accessories, see page 44. NOTE: Older Chamberlain door controls and third party products are connected...
l NEVER permit children to cross path of closing garage door: l Install door control within sight of the door at a minimum height of 5 feet (1.5 m), and away from ALL moving parts of the door. NEVER permit anyone to operate or play with MyQ® enabled accessories, see page 44. NOTE: Older Chamberlain door controls and third party products are connected...
WD962KEV Manual
Page 22
...pre-wired installations). wired make sure you use the same wires that are connected to the garage door opener. STEP 12 Attach the warning labels 1. Attach the entrapment warning label on the inside of the garage door. 1 2 7/16" (11 mm) Staple 3 RED WHITE WHITE GREY 21 Attach .../white wire from the door control to the door control. If your garage is pre- To insert or release wires from the end of insulation from the terminal, push in a visible location on the wall near the garage door opener. 3. Connect the wire to the garage door opener HARDWARE Insulated Staple ...
...pre-wired installations). wired make sure you use the same wires that are connected to the garage door opener. STEP 12 Attach the warning labels 1. Attach the entrapment warning label on the inside of the garage door. 1 2 7/16" (11 mm) Staple 3 RED WHITE WHITE GREY 21 Attach .../white wire from the door control to the door control. If your garage is pre- To insert or release wires from the end of insulation from the terminal, push in a visible location on the wall near the garage door opener. 3. Connect the wire to the garage door opener HARDWARE Insulated Staple ...
WD962KEV Manual
Page 23
... 2 3 No more than 6 inches (15 cm) above floor Facing the door from closing , the door will stop and reverse to the door track, the wall, or the floor. The sleep mode shuts the garage door opener down direction. Make sure the lens is fully closed. above the floor ... an amber LED) transmits an invisible light beam to the garage door opener BEFORE installing the safety reversing sensor. The garage door opener will flash 10 times. If an obstruction breaks the light beam while the door is closing garage door: l Correctly connect and align the safety reversing sensor. The...
... 2 3 No more than 6 inches (15 cm) above floor Facing the door from closing , the door will stop and reverse to the door track, the wall, or the floor. The sleep mode shuts the garage door opener down direction. Make sure the lens is fully closed. above the floor ... an amber LED) transmits an invisible light beam to the garage door opener BEFORE installing the safety reversing sensor. The garage door opener will flash 10 times. If an obstruction breaks the light beam while the door is closing garage door: l Correctly connect and align the safety reversing sensor. The...