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... and, • will be available. Otherwise, some of your machine's functions may serve as the original owner of the product. Brother Numbers IMPORTANT For technical help us notify you of enhancements to your product and special offers. Calls must call the country where you bought...machine. Register your product online at www.brother.com/html/registration FAQs (Frequently Asked Questions) The Brother Solutions Center is our one-stop resource for the latest firmware upgrade. Download the latest software and user documentation, read FAQs and troubleshooting tips, and learn how to get ...
... and, • will be available. Otherwise, some of your machine's functions may serve as the original owner of the product. Brother Numbers IMPORTANT For technical help us notify you of enhancements to your product and special offers. Calls must call the country where you bought...machine. Register your product online at www.brother.com/html/registration FAQs (Frequently Asked Questions) The Brother Solutions Center is our one-stop resource for the latest firmware upgrade. Download the latest software and user documentation, read FAQs and troubleshooting tips, and learn how to get ...
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Quick Setup Guide Product Safety Guide User's Guide Network User's Guide Web Connect Guide (ADS-2800W / ADS-3600W) Mobile Print/Scan Guide for Brother iPrint&Scan (ADS-2800W / ADS-3600W) Brother Image Viewer Guide for setting up your machine. Follow the instructions for Android™ ...and connection type you are using PDF file / Brother your machine and detailed troubleshooting tips. PDF file / Brother Solutions Center 1 This Guide provides useful information about using . Where is it ? PDF file / Brother Solutions Center 1 This Guide provides useful information about...
Quick Setup Guide Product Safety Guide User's Guide Network User's Guide Web Connect Guide (ADS-2800W / ADS-3600W) Mobile Print/Scan Guide for Brother iPrint&Scan (ADS-2800W / ADS-3600W) Brother Image Viewer Guide for setting up your machine. Follow the instructions for Android™ ...and connection type you are using PDF file / Brother your machine and detailed troubleshooting tips. PDF file / Brother Solutions Center 1 This Guide provides useful information about using . Where is it ? PDF file / Brother Solutions Center 1 This Guide provides useful information about...
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...Brother Machine from Your Computer 203 9 Routine Maintenance 207 Clean the Outside of the Machine ...207 Clean the Scanner and Rollers...209 Replace Supplies...213 Part Names, Numbers, and Life Cycles 213 Check Supplies Replacement Cycle (ADS-2400N / ADS-3000N 215 Check Supplies Replacement Cycle (ADS-2800W / ADS...Replace the Reverse Roller...222 Reset the Usage Counters ...224 Reset the Usage Counters (ADS-2800W / ADS-3600W 227 Packing and Shipping the Machine ...228 10 Troubleshooting 230 Overview...230 Identifying Your Problem ...230 Error and Maintenance Messages...230 Document Jam...
...Brother Machine from Your Computer 203 9 Routine Maintenance 207 Clean the Outside of the Machine ...207 Clean the Scanner and Rollers...209 Replace Supplies...213 Part Names, Numbers, and Life Cycles 213 Check Supplies Replacement Cycle (ADS-2400N / ADS-3000N 215 Check Supplies Replacement Cycle (ADS-2800W / ADS...Replace the Reverse Roller...222 Reset the Usage Counters ...224 Reset the Usage Counters (ADS-2800W / ADS-3600W 227 Packing and Shipping the Machine ...228 10 Troubleshooting 230 Overview...230 Identifying Your Problem ...230 Error and Maintenance Messages...230 Document Jam...
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Do one or more devices, allowing you to access the Brother genuine supplies website. 200 The Brother Status Monitor screen appears. 8 1 2 1 Troubleshooting Click to access the Status Monitor troubleshooting website. 2 Visit the Genuine Supplies website Click to get immediate notification of the following: Double-click the ... software tool for monitoring the status of one of error messages. Click Tools in the task tray. Click (Brother Utilities) on your desktop, and then click the drop-down list and select your model name (if not already selected).
Do one or more devices, allowing you to access the Brother genuine supplies website. 200 The Brother Status Monitor screen appears. 8 1 2 1 Troubleshooting Click to access the Status Monitor troubleshooting website. 2 Visit the Genuine Supplies website Click to get immediate notification of the following: Double-click the ... software tool for monitoring the status of one of error messages. Click Tools in the task tray. Click (Brother Utilities) on your desktop, and then click the drop-down list and select your model name (if not already selected).
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...shown in the table. Error and Maintenance Messages (For ADS-2800W / ADS-3600W) 10 10 As with any sophisticated office product, errors may encounter when using your model's Manuals page on the Brother Solutions Center at support.brother.com to download the other manuals. You can correct most...is connected to the correct port on page 255. 230 10 Troubleshooting 10 Overview 10 This chapter explains how to resolve problems you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. If this happens, your machine identifies the error or required...
...shown in the table. Error and Maintenance Messages (For ADS-2800W / ADS-3600W) 10 10 As with any sophisticated office product, errors may encounter when using your model's Manuals page on the Brother Solutions Center at support.brother.com to download the other manuals. You can correct most...is connected to the correct port on page 255. 230 10 Troubleshooting 10 Overview 10 This chapter explains how to resolve problems you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. If this happens, your machine identifies the error or required...
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...occur if you do one of the following : Reduce the number of your Brother dealer or Brother Customer Service (see For Customer Service on by unplugging the machine from the AC power outlet...smaller. To clear the error, do one of the following : Press any button (ADS-2400N / ADS-3000N) or (ADS-2800W / ADS-3600W). Turn the machine off and then on page 218. See Replace the Pick...over 200,000 times. See Replace the Reverse Roller on page 222. Troubleshooting Error message Check Connection Out of Memory Cause The machine is full. Connect the machine ...
...occur if you do one of the following : Reduce the number of your Brother dealer or Brother Customer Service (see For Customer Service on by unplugging the machine from the AC power outlet...smaller. To clear the error, do one of the following : Press any button (ADS-2400N / ADS-3000N) or (ADS-2800W / ADS-3600W). Turn the machine off and then on page 218. See Replace the Pick...over 200,000 times. See Replace the Reverse Roller on page 222. Troubleshooting Error message Check Connection Out of Memory Cause The machine is full. Connect the machine ...
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... is inserted in the USB port. Unusable Device An unusable device is inserted in the Disconnect the device. on page 209. Troubleshooting Error message Cause Action Document Jam/ Too long The Paper Guides are scanning a document that contains multiple page sizes,... the root folder of the document. Remove the write-protected USB flash drive, press any button (ADS-2400N / ADS-3000N) or while it contains too many files. (ADS-2400N / ADS-3000N) or (ADS-2800W / ADS-3600W). or USB flash drive with a hub Remove the unsupported device, such as a USB hub...
... is inserted in the USB port. Unusable Device An unusable device is inserted in the Disconnect the device. on page 209. Troubleshooting Error message Cause Action Document Jam/ Too long The Paper Guides are scanning a document that contains multiple page sizes,... the root folder of the document. Remove the write-protected USB flash drive, press any button (ADS-2400N / ADS-3000N) or while it contains too many files. (ADS-2400N / ADS-3000N) or (ADS-2800W / ADS-3600W). or USB flash drive with a hub Remove the unsupported device, such as a USB hub...
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Troubleshooting Error message Cause Action File Name Cannot Be Used The ...Delete unnecessary email addresses, and then try again. Change the file name. shortcut. See Secure Function Lock 3.0 (ADS-2800W / ADS-3600W) on page 162. Shortcuts Full The maximum number of email addresses in a shortcut has been reached. You can enter... an email address that contains up 10 to Network profile is too long. ADS-3000N) or (ADS-2800W / ADS-3600W) and then do one of the following: Delete unused files from the USB flash drive...
Troubleshooting Error message Cause Action File Name Cannot Be Used The ...Delete unnecessary email addresses, and then try again. Change the file name. shortcut. See Secure Function Lock 3.0 (ADS-2800W / ADS-3600W) on page 162. Shortcuts Full The maximum number of email addresses in a shortcut has been reached. You can enter... an email address that contains up 10 to Network profile is too long. ADS-3000N) or (ADS-2800W / ADS-3600W) and then do one of the following: Delete unused files from the USB flash drive...
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Follow the steps below to clear a document jam. 1 Take out any paper scraps you find inside the machine. Remove any paper from the ADF that is not jammed. 2 Open the Front Cover by pressing the Cover Release Lever a. 1 3 Pull the jammed document out of the machine. 10 NOTE Check for ripped paper inside the machine. 4 Close the Front Cover. 234 Troubleshooting Document Jam 10 Documents can jam in the ADF unit if they are not inserted or fed correctly, if they are too long, or if multiple pages were fed at the same time (multifeed).
Follow the steps below to clear a document jam. 1 Take out any paper scraps you find inside the machine. Remove any paper from the ADF that is not jammed. 2 Open the Front Cover by pressing the Cover Release Lever a. 1 3 Pull the jammed document out of the machine. 10 NOTE Check for ripped paper inside the machine. 4 Close the Front Cover. 234 Troubleshooting Document Jam 10 Documents can jam in the ADF unit if they are not inserted or fed correctly, if they are too long, or if multiple pages were fed at the same time (multifeed).
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... document, DO NOT pull the document out before opening the Front Cover. Take out any button (ADS-2400N / ADS-3000N) or (ADS-2800W / ADS-3600W). To clean the Pick Up Roller, see Replace the Reverse Roller on page 222 for instructions on how...Brother iPrint&Scan (Mac) on page 106 When you scan from the machine (ADS-2800W / ADS-3600W) Confirm the following : • Close the Front Cover properly by pushing it gently in the center. • Configure the settings for the machine. See Load Documents on page 60. • Make sure your document properly. Troubleshooting...
... document, DO NOT pull the document out before opening the Front Cover. Take out any button (ADS-2400N / ADS-3000N) or (ADS-2800W / ADS-3600W). To clean the Pick Up Roller, see Replace the Reverse Roller on page 222 for instructions on how...Brother iPrint&Scan (Mac) on page 106 When you scan from the machine (ADS-2800W / ADS-3600W) Confirm the following : • Close the Front Cover properly by pushing it gently in the center. • Configure the settings for the machine. See Load Documents on page 60. • Make sure your document properly. Troubleshooting...
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... Software Difficulties 10 IMPORTANT For technical help , the Brother Solutions Center offers the latest FAQs and troubleshooting tips, visit support.brother.com Using non-Brother supplies may affect the scan quality, hardware performance, and machine reliability. You can also scan documents using ...margin settings and adjust the scanning position. If you must contact Brother customer support. Make sure the Brother TWAIN or WIA driver is a problem with your machine, check the chart below and follow the troubleshooting tips. Vertical lines are not adjusted to Auto and you need ...
... Software Difficulties 10 IMPORTANT For technical help , the Brother Solutions Center offers the latest FAQs and troubleshooting tips, visit support.brother.com Using non-Brother supplies may affect the scan quality, hardware performance, and machine reliability. You can also scan documents using ...margin settings and adjust the scanning position. If you must contact Brother customer support. Make sure the Brother TWAIN or WIA driver is a problem with your machine, check the chart below and follow the troubleshooting tips. Vertical lines are not adjusted to Auto and you need ...
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... Reverse Roller with a soft lint-free cloth moistened with water, and then attach the Reverse Roller in the ADF. Your document is too slow. Troubleshooting Difficulty Cause Suggestions The scanned image is skewed. The Paper Guides are not adjusted to fit the width of the document. The Auto...
... Reverse Roller with a soft lint-free cloth moistened with water, and then attach the Reverse Roller in the ADF. Your document is too slow. Troubleshooting Difficulty Cause Suggestions The scanned image is skewed. The Paper Guides are not adjusted to fit the width of the document. The Auto...
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...on page 209. Clean the glass strips inside the machine. The resolution is lower. 238 If you scan continuously, the internal temperature of the machine may increase, causing the machine to enter Motor Save mode. Colors in the scanned data. Select the Remove Bleed-through /...page that it does not match the size of the matches the size of the document. The machine has entered Motor Save mode. Troubleshooting Difficulty Cause Suggestions The order of the output The Output Tray has been positioned Carefully position the Output Tray so that it document pages ...
...on page 209. Clean the glass strips inside the machine. The resolution is lower. 238 If you scan continuously, the internal temperature of the machine may increase, causing the machine to enter Motor Save mode. Colors in the scanned data. Select the Remove Bleed-through /...page that it does not match the size of the matches the size of the document. The machine has entered Motor Save mode. Troubleshooting Difficulty Cause Suggestions The order of the output The Output Tray has been positioned Carefully position the Output Tray so that it document pages ...
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...Brother Utilities) on the installation disc. Then, you cannot select Long Paper, when scanning from the machine's Control Panel, set Skip Blank Page to Off and set Scan Type to an option other than Auto. See Secure Function Lock 3.0 (ADS-2800W / ADS-3600W) on page 9. Card materials and environment are incorrect. start . (ADS-2800W/ ADS... on your desktop, and then click the drop-down list and select your Secure Function Lock settings. Troubleshooting Difficulty Cause Suggestions Cannot scan a long document. A multifeed occurs. Cause - Cannot scan. This program...
...Brother Utilities) on the installation disc. Then, you cannot select Long Paper, when scanning from the machine's Control Panel, set Skip Blank Page to Off and set Scan Type to an option other than Auto. See Secure Function Lock 3.0 (ADS-2800W / ADS-3600W) on page 9. Card materials and environment are incorrect. start . (ADS-2800W/ ADS... on your desktop, and then click the drop-down list and select your Secure Function Lock settings. Troubleshooting Difficulty Cause Suggestions Cannot scan a long document. A multifeed occurs. Cause - Cannot scan. This program...
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Troubleshooting Difficulty Cannot find how to configure the settings to your computer, and then try again. Clear all errors, and then try again. Wait ... off. The machine is being configured from the Control Panel of the machine. (ADS-2400N / ADS-3000N) Cannot save the settings in Remote Setup or Web Based Management. Suggestions Use Remote Setup. See Set Up the Brother Machine from Your Computer on page 203. Wait until the machine finishes processing and...
Troubleshooting Difficulty Cannot find how to configure the settings to your computer, and then try again. Clear all errors, and then try again. Wait ... off. The machine is being configured from the Control Panel of the machine. (ADS-2400N / ADS-3000N) Cannot save the settings in Remote Setup or Web Based Management. Suggestions Use Remote Setup. See Set Up the Brother Machine from Your Computer on page 203. Wait until the machine finishes processing and...
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...is idle, and then click OK. The Device Selector window appears. Check the wireless network settings. (ADS-2800W / ADS-3600W) See Troubleshooting in the Network User's Guide. Click the Select your Machine button, and then follow the on-screen... instructions to run. (Macintosh users) If you are using a firewall function of anti-spyware or antivirus security software, temporarily disable it, and then install the Brother software. See Reset the Machine (ADS-2800W / ADS...
...is idle, and then click OK. The Device Selector window appears. Check the wireless network settings. (ADS-2800W / ADS-3600W) See Troubleshooting in the Network User's Guide. Click the Select your Machine button, and then follow the on-screen... instructions to run. (Macintosh users) If you are using a firewall function of anti-spyware or antivirus security software, temporarily disable it, and then install the Brother software. See Reset the Machine (ADS-2800W / ADS...
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... Difficulties 10 Difficulty The machine is in Sleep Time (power save mode). (ADS-2800W / ADS-3600W) The machine is in within Turn off the machine, wait 60 seconds, and then 60 seconds after pulling out the plug. Start the ControlCenter application. 2. Troubleshooting Difficulty Suggestions How to the computer and turn on . turn on the...
... Difficulties 10 Difficulty The machine is in Sleep Time (power save mode). (ADS-2800W / ADS-3600W) The machine is in within Turn off the machine, wait 60 seconds, and then 60 seconds after pulling out the plug. Start the ControlCenter application. 2. Troubleshooting Difficulty Suggestions How to the computer and turn on . turn on the...
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c Click the Remote Setup button. 10 243 The ControlCenter4 window appears. Troubleshooting Machine Information 10 Check the Serial Number (ADS-2400N / ADS-3000N) 10 1 Start the application. Windows ® a Click the (ControlCenter4) icon in the task tray and select Open from the menu. b Click the Device Settings tab (the example below uses Home Mode).
c Click the Remote Setup button. 10 243 The ControlCenter4 window appears. Troubleshooting Machine Information 10 Check the Serial Number (ADS-2400N / ADS-3000N) 10 1 Start the application. Windows ® a Click the (ControlCenter4) icon in the task tray and select Open from the menu. b Click the Device Settings tab (the example below uses Home Mode).
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b Double-click the Remote Setup icon. NOTE • To use Remote Setup, go to access Device Settings. Macintosh a In the Finder menu bar, click Go > Applications > Brother. Troubleshooting NOTE If using Advanced Mode, click the (Settings) icon to your model's Downloads page on the Brother Solutions Center at 10 support.brother.com and download Remote Setup from Utilities. • Remote Setup for Mac supports USB connections only. • Remote Setup for Mac supports macOS 10.13 or earlier. 2 The Remote Setup window appears. 244
b Double-click the Remote Setup icon. NOTE • To use Remote Setup, go to access Device Settings. Macintosh a In the Finder menu bar, click Go > Applications > Brother. Troubleshooting NOTE If using Advanced Mode, click the (Settings) icon to your model's Downloads page on the Brother Solutions Center at 10 support.brother.com and download Remote Setup from Utilities. • Remote Setup for Mac supports USB connections only. • Remote Setup for Mac supports macOS 10.13 or earlier. 2 The Remote Setup window appears. 244
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Troubleshooting 3 Select Machine Info. The window displays the Serial No. (the example below uses Windows ®). The Touchscreen displays the machine's serial number. in the left navigation pane. WLAN Enable/Disable (ADS-2800W / ADS-3600W) 1 Press (All Settings). 2 Press Network. 3 Press WLAN. 4 Press a or b to display WLAN Enable. 5 Press WLAN Enable. 6 Press On (or Off). 10 10 10 245 Check the Serial Number (ADS-2800W / ADS-3600W) 1 Press (All Settings). 2 Press Machine Info. 3 Press Serial No.
Troubleshooting 3 Select Machine Info. The window displays the Serial No. (the example below uses Windows ®). The Touchscreen displays the machine's serial number. in the left navigation pane. WLAN Enable/Disable (ADS-2800W / ADS-3600W) 1 Press (All Settings). 2 Press Network. 3 Press WLAN. 4 Press a or b to display WLAN Enable. 5 Press WLAN Enable. 6 Press On (or Off). 10 10 10 245 Check the Serial Number (ADS-2800W / ADS-3600W) 1 Press (All Settings). 2 Press Machine Info. 3 Press Serial No.