Owner's Manual
Page 293
...to your dealer and to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern has not been resolved to Pontiac. Normally, any concerns with the sales, service, or parts manager, contact the owner of the dealership or the general manager. Sometimes, however, despite the best intentions of the... vehicle will be quickly resolved at that level. If the matter has already been reviewed with the sales transaction or the operation of all concerned, misunderstandings can be resolved by the dealer...
...to your dealer and to your satisfaction, the following steps should be taken: STEP ONE: Discuss your concern has not been resolved to Pontiac. Normally, any concerns with the sales, service, or parts manager, contact the owner of the dealership or the general manager. Sometimes, however, despite the best intentions of the... vehicle will be quickly resolved at that level. If the matter has already been reviewed with the sales transaction or the operation of all concerned, misunderstandings can be resolved by the dealer...