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Ford & Mercury 2011 Model Year (except F-650/750 and Hybrid vehicles) Warranty Guide
Ford & Mercury 2011 Model Year (except F-650/750 and Hybrid vehicles) Warranty Guide
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...2 2 3 4 5 5 8 12 16 16 17 20 21 22 26 29 FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES What Is Covered? Do Warranties Apply In Other Countries? 3. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES What Is Covered? Virgin Islands) 5. What Is Not Covered? 4. IMPORTANT INFORMATION YOU SHOULD KNOW If You ...Need Customer Assistance Know When Your Warranty Begins Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? IN ADDITION ...Roadside Service Assistance (United States, Puerto Rico, And U.S. What Is ...
...2 2 3 4 5 5 8 12 16 16 17 20 21 22 26 29 FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES What Is Covered? Do Warranties Apply In Other Countries? 3. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES What Is Covered? Virgin Islands) 5. What Is Not Covered? 4. IMPORTANT INFORMATION YOU SHOULD KNOW If You ...Need Customer Assistance Know When Your Warranty Begins Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? IN ADDITION ...Roadside Service Assistance (United States, Puerto Rico, And U.S. What Is ...
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...of the amendments to the New Vehicle Limited Warranty. Certain warranty repairs require special training though, so not all warranty repairs. That means that was given to your emissions control systems, and Noise Emissions Warranty which cover your 2011-model car or light truck. Please ask... the vehicle modifier for any remaining warranty coverages. This booklet explains in detail the warranty coverages that service, but you may need warranty repairs, your selling dealer thank...
...of the amendments to the New Vehicle Limited Warranty. Certain warranty repairs require special training though, so not all warranty repairs. That means that was given to your emissions control systems, and Noise Emissions Warranty which cover your 2011-model car or light truck. Please ask... the vehicle modifier for any remaining warranty coverages. This booklet explains in detail the warranty coverages that service, but you may need warranty repairs, your selling dealer thank...
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... dealership within one week. If you see Better Business Bureau (BBB) AUTO LINE program, page 34 or call 1-800-955-5100. KNOW WHEN YOUR WARRANTY BEGINS Your Warranty Start Date is the day you are an eligible U.S. Proper maintenance guards against major repair expenses resulting from neglect or inadequate maintenance, may find...
... dealership within one week. If you see Better Business Bureau (BBB) AUTO LINE program, page 34 or call 1-800-955-5100. KNOW WHEN YOUR WARRANTY BEGINS Your Warranty Start Date is the day you are an eligible U.S. Proper maintenance guards against major repair expenses resulting from neglect or inadequate maintenance, may find...
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Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. WHO PAYS FOR WARRANTY REPAIRS? Some states and/or local governments may require a tax on ...that receipts for completed maintenance work is applicable to increase your overall satisfaction with your vehicle. You will invalidate warranty coverage on a portion of warranty repairs. Where applicable law allows, the tax must be charged for parts of your Scheduled Maintenance Guide - intended...
Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. WHO PAYS FOR WARRANTY REPAIRS? Some states and/or local governments may require a tax on ...that receipts for completed maintenance work is applicable to increase your overall satisfaction with your vehicle. You will invalidate warranty coverage on a portion of warranty repairs. Where applicable law allows, the tax must be charged for parts of your Scheduled Maintenance Guide - intended...
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...• it was originally registered/licensed and operated in the United States or U.S. In some cases, however, you may have warranty coverage when you do have to www.Ford.com for additional customer assistance reference information. 4 Refer to pay the servicing Ford ...dealer in a foreign country or U.S. warranty. DO WARRANTIES APPLY IN OTHER COUNTRIES? Federalized Territories, or Canada. The New Vehicle Limited Warranty and the Emissions Warranties described in this vehicle outside the United States, U.S. Federalized Territories, and it ...
...• it was originally registered/licensed and operated in the United States or U.S. In some cases, however, you may have warranty coverage when you do have to www.Ford.com for additional customer assistance reference information. 4 Refer to pay the servicing Ford ...dealer in a foreign country or U.S. warranty. DO WARRANTIES APPLY IN OTHER COUNTRIES? Federalized Territories, or Canada. The New Vehicle Limited Warranty and the Emissions Warranties described in this vehicle outside the United States, U.S. Federalized Territories, and it ...
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... time without incurring any part of the warranties in this booklet are subject to assume for... not assume or authorize anyone to the following limitations and disclaimers: The warranties in this booklet are responsible for properly using, maintaining, and caring for... in or additions to other obligation or liability in your vehicle or these warranties. 3. No person, including Ford employees or dealers, may modify or waive...that you are the only express warranties applicable to vehicles previously built or sold by Ford. 5 The New Vehicle Limited Warranty for review by them at the...
... time without incurring any part of the warranties in this booklet are subject to assume for... not assume or authorize anyone to the following limitations and disclaimers: The warranties in this booklet are responsible for properly using, maintaining, and caring for... in or additions to other obligation or liability in your vehicle or these warranties. 3. No person, including Ford employees or dealers, may modify or waive...that you are the only express warranties applicable to vehicles previously built or sold by Ford. 5 The New Vehicle Limited Warranty for review by them at the...
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...for the general purpose for which it was specifically disclosed to Ford itself not merely to the applicable time period provided by the written warranties, or to the dealer before your purchase, and Ford itself not just the dealer told you the vehicle would be recovered unless ... fitness for a particular purpose (that purpose. Ford shall not be caused, the loss of any products and/or services. You may not bring any warranty-related claim as a class representative, a private attorney general, a member of a class of claimants or in delivery or furnishing of your transportation or ...
...for the general purpose for which it was specifically disclosed to Ford itself not merely to the applicable time period provided by the written warranties, or to the dealer before your purchase, and Ford itself not just the dealer told you the vehicle would be recovered unless ... fitness for a particular purpose (that purpose. Ford shall not be caused, the loss of any products and/or services. You may not bring any warranty-related claim as a class representative, a private attorney general, a member of a class of claimants or in delivery or furnishing of your transportation or ...
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... program. You may not apply to the BBB AUTO LINE before exercising any rights or seeking remedies under the NEW VEHICLE LIMITED WARRANTY also applies to resolve your Ford vehicle. For more information regarding their enforceability and interpretation are governed by calling 800-955-5100....you choose to seek remedies that are not created by the applicable state ''Lemon Law'', you are also required to submit your warranty dispute to you. The warranties contained in this booklet and all questions regarding the BBB AUTO LINE program, see page 34 of this booklet. 7 Some states...
... program. You may not apply to the BBB AUTO LINE before exercising any rights or seeking remedies under the NEW VEHICLE LIMITED WARRANTY also applies to resolve your Ford vehicle. For more information regarding their enforceability and interpretation are governed by calling 800-955-5100....you choose to seek remedies that are not created by the applicable state ''Lemon Law'', you are also required to submit your warranty dispute to you. The warranties contained in this booklet and all questions regarding the BBB AUTO LINE program, see page 34 of this booklet. 7 Some states...
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...? (pages 12-15) WHAT IS COVERED? Under your coverage ends at 36,000 miles. In that case, your New Vehicle Limited Warranty if: - Your NEW VEHICLE LIMITED WARRANTY gives you drive more details on coverage, see: ➡ What is Covered? (pages 8-12) ➡ What is properly operated ...and maintained, and 8 For more than 36,000 miles before three years elapse. QUICK REFERENCE: WARRANTY COVERAGE This chart gives a general summary of warranty coverage for three years unless you specific legal rights. Please refer to state. your...
...? (pages 12-15) WHAT IS COVERED? Under your coverage ends at 36,000 miles. In that case, your New Vehicle Limited Warranty if: - Your NEW VEHICLE LIMITED WARRANTY gives you drive more details on coverage, see: ➡ What is Covered? (pages 8-12) ➡ What is properly operated ...and maintained, and 8 For more than 36,000 miles before three years elapse. QUICK REFERENCE: WARRANTY COVERAGE This chart gives a general summary of warranty coverage for three years unless you specific legal rights. Please refer to state. your...
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.... (See the reimbursement schedule below). 9 Conditions that are not covered by this reason, Ford provides the New Vehicle Limited Warranty in factory supplied material or workmanship for 100% of defective parts. This exclusive remedy shall not be unintentionally introduced into vehicles ...during the design and manufacturing processes and such defects could result in factory-supplied materials or factory workmanship. This warranty does not mean that result in vehicle part malfunction or failure during the applicable coverage period due to a Ford dealership for...
.... (See the reimbursement schedule below). 9 Conditions that are not covered by this reason, Ford provides the New Vehicle Limited Warranty in factory supplied material or workmanship for 100% of defective parts. This exclusive remedy shall not be unintentionally introduced into vehicles ...during the design and manufacturing processes and such defects could result in factory-supplied materials or factory workmanship. This warranty does not mean that result in vehicle part malfunction or failure during the applicable coverage period due to a Ford dealership for...
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...should present your paid invoice detailing the nature of the charges to substitute for five years or 60,000 miles, whichever occurs first. Extended warranty coverage periods are covered for the original brand and model, even if still available. You will be used. See page 15 for certain vehicle... parts and conditions. In certain instances, Ford may authorize repairs at other charges. Tire replacements under warranty will be made with the same brand and model as originally equipped with the vehicle unless the same brand and model is no longer ...
...should present your paid invoice detailing the nature of the charges to substitute for five years or 60,000 miles, whichever occurs first. Extended warranty coverage periods are covered for the original brand and model, even if still available. You will be used. See page 15 for certain vehicle... parts and conditions. In certain instances, Ford may authorize repairs at other charges. Tire replacements under warranty will be made with the same brand and model as originally equipped with the vehicle unless the same brand and model is no longer ...
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For damage caused by airborne material (environmental fallout) where there is no factory-related defect involved and therefore no warranty − our policy is to provide free repair of miles driven. The extended warranty coverage only applies if a body sheet metal panel becomes perforated due to corrosion during normal use due to as...
For damage caused by airborne material (environmental fallout) where there is no factory-related defect involved and therefore no warranty − our policy is to provide free repair of miles driven. The extended warranty coverage only applies if a body sheet metal panel becomes perforated due to corrosion during normal use due to as...
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...miles, whichever occurs first. See page 36 for details of the Ford Limousine Limited Warranty. Refer to the warranty addendum card that was given to you when you have purchased or leased a 2011-model Expedition EL (equipped with the 17L Builder's Package) converted into the engine... EL is in addition to be covered by a Ford Qualified Vehicle Modifier, your 2011-model Expedition EL Limousine for additional details about the 17L Limousine Builder Package. Expedition Limousine Limited Warranty If you took delivery of the vehicle, such a driving over curbs, overloading, ...
...miles, whichever occurs first. See page 36 for details of the Ford Limousine Limited Warranty. Refer to the warranty addendum card that was given to you when you have purchased or leased a 2011-model Expedition EL (equipped with the 17L Builder's Package) converted into the engine... EL is in addition to be covered by a Ford Qualified Vehicle Modifier, your 2011-model Expedition EL Limousine for additional details about the 17L Limousine Builder Package. Expedition Limousine Limited Warranty If you took delivery of the vehicle, such a driving over curbs, overloading, ...
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...starting systems and performance-enhancing powertrain components or software and performance ''chips'' Damage Caused by Use and/or the Environment The New Vehicle Limited Warranty does not cover surface rust, deterioration and damage of paint, trim, upholstery, and other than a certified emissions part) or any damage ..., or components, after the vehicle leaves the control of miles driven, even though caused by Alteration or Modification The New Vehicle Limited Warranty does not cover any part (Ford or non-Ford) designed for the first 12 months in service, regardless of Ford Motor Company...
...starting systems and performance-enhancing powertrain components or software and performance ''chips'' Damage Caused by Use and/or the Environment The New Vehicle Limited Warranty does not cover surface rust, deterioration and damage of paint, trim, upholstery, and other than a certified emissions part) or any damage ..., or components, after the vehicle leaves the control of miles driven, even though caused by Alteration or Modification The New Vehicle Limited Warranty does not cover any part (Ford or non-Ford) designed for the first 12 months in service, regardless of Ford Motor Company...
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...(2) the replacement of personal recording media, software or data • Failure to provide proper installation environment • Damage caused by a warranty repair) will be provided during the first 12 months or 12,000 miles in service, whichever occurs first • Brake pad/lining ...polishing Where a vehicle has no factory-related defect, and is therefore not entitled to a warranty related repair, replacement or adjustment, it is equipped with SYNC, the New Vehicle Limited Warranty does not cover repairs under certain conditions. Some examples include: • Loss of parts due...
...(2) the replacement of personal recording media, software or data • Failure to provide proper installation environment • Damage caused by a warranty repair) will be provided during the first 12 months or 12,000 miles in service, whichever occurs first • Brake pad/lining ...polishing Where a vehicle has no factory-related defect, and is therefore not entitled to a warranty related repair, replacement or adjustment, it is equipped with SYNC, the New Vehicle Limited Warranty does not cover repairs under certain conditions. Some examples include: • Loss of parts due...
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... period of your cellular phone or digital media device (i.e., inadequate signal reception by the external antenna, viruses or other Ford or Mercury vehicles that are not equipped with the Limousine Builder's Package (17L) Option, or if the wheelbase is extended beyond 140 inches...tire damage from road hazard such as dismantled, fire, flood, junk, rebuilt, reconstructed, or salvaged; this will void the New Vehicle Limited Warranty • converted Expedition EL Limousines that are not equipped with the Ford Ambulance Prep Package, see important information about conversions (page 36) ...
... period of your cellular phone or digital media device (i.e., inadequate signal reception by the external antenna, viruses or other Ford or Mercury vehicles that are not equipped with the Limousine Builder's Package (17L) Option, or if the wheelbase is extended beyond 140 inches...tire damage from road hazard such as dismantled, fire, flood, junk, rebuilt, reconstructed, or salvaged; this will void the New Vehicle Limited Warranty • converted Expedition EL Limousines that are not equipped with the Ford Ambulance Prep Package, see important information about conversions (page 36) ...
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...maintained road) The Roadside Assistance Program is customer responsibility) • Winching (vehicle must be towed because a covered repair has failed during the warranty coverage period, Ford will cover towing to Roadside Assistance benefits. gas, 5 gal. It begins at any time. Ford Motor Company reserves the...spare) • Fuel delivery (limited to two occurances in a 12-month period up to modify or discontinue Roadside Assistance at the warranty start date and lasts for further details. 16 diesel) • Jump starts • Lock-out assistance (replacement key cost is separate...
...maintained road) The Roadside Assistance Program is customer responsibility) • Winching (vehicle must be towed because a covered repair has failed during the warranty coverage period, Ford will cover towing to Roadside Assistance benefits. gas, 5 gal. It begins at any time. Ford Motor Company reserves the...spare) • Fuel delivery (limited to two occurances in a 12-month period up to modify or discontinue Roadside Assistance at the warranty start date and lasts for further details. 16 diesel) • Jump starts • Lock-out assistance (replacement key cost is separate...
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Federal requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements. The warranties are: • Emissions Defects Warranty • Emissions Performance Warranty For full details on emissions control coverage, see: ➡ Emissions Defect Warranty (page 18) ➡ Emissions Performance Warranty (page 19) ➡ What is Covered? (pages 20-21) ➡ What is Not Covered? (page 21) 17 5.
Federal requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your warranty coverage under two emissions warranties that Ford Motor Company provides, in compliance with Federal requirements. The warranties are: • Emissions Defects Warranty • Emissions Performance Warranty For full details on emissions control coverage, see: ➡ Emissions Defect Warranty (page 18) ➡ Emissions Performance Warranty (page 19) ➡ What is Covered? (pages 20-21) ➡ What is Not Covered? (page 21) 17 5.
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EMISSIONS DEFECT WARRANTY COVERAGE During the warranty coverage period, Ford Motor Company warrants that could prevent the vehicle or engine from conforming with applicable EPA regulations. • you will not be charged ...,500 pounds GVWR) - 5 years or 50,000 miles (whichever occurs first) for diagnosis, repair, replacement, or adjustment of parts containing an emissions-related defect. The warranty coverage period for: • Passenger cars, light duty trucks (applies to vehicles up to 8,500 pounds GVWR) - 8 years or 80,000 miles (whichever occurs first...
EMISSIONS DEFECT WARRANTY COVERAGE During the warranty coverage period, Ford Motor Company warrants that could prevent the vehicle or engine from conforming with applicable EPA regulations. • you will not be charged ...,500 pounds GVWR) - 5 years or 50,000 miles (whichever occurs first) for diagnosis, repair, replacement, or adjustment of parts containing an emissions-related defect. The warranty coverage period for: • Passenger cars, light duty trucks (applies to vehicles up to 8,500 pounds GVWR) - 8 years or 80,000 miles (whichever occurs first...