Owner's Manual
Page 173
...you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. Ford or Mercury vehicle customers who require roadside assistance, call 1-800-521-4140. 173 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus) In... Emergencies Roadside Emergencies GETTING ROADSIDE ASSISTANCE To fully assist you should you own a Mercury or Lincoln. Canadian customers refer to your wallet for quick reference. U.S. Lincoln vehicle customers call 1-800-241-3673; Even non-warranty related tows, like accidents or getting...
...you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. Ford or Mercury vehicle customers who require roadside assistance, call 1-800-521-4140. 173 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus) In... Emergencies Roadside Emergencies GETTING ROADSIDE ASSISTANCE To fully assist you should you own a Mercury or Lincoln. Canadian customers refer to your wallet for quick reference. U.S. Lincoln vehicle customers call 1-800-241-3673; Even non-warranty related tows, like accidents or getting...
Owner's Manual
Page 174
... ROADSIDE COVERAGE BEYOND BASIC WARRANTY In the United States, you may purchase extended coverage prior to turn them off. Ford or Mercury vehicles customers call 1-800-521-4140. Use it when your Basic Warranty's Roadside Assistance expiring. The hazard flashers will operate when the ...-665-2006. If you may purchase additional roadside assistance coverage beyond this period through the Ford Auto Club by contacting your battery. 174 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus) Push in the ignition. Similarly in Canada...
... ROADSIDE COVERAGE BEYOND BASIC WARRANTY In the United States, you may purchase extended coverage prior to turn them off. Ford or Mercury vehicles customers call 1-800-521-4140. Use it when your Basic Warranty's Roadside Assistance expiring. The hazard flashers will operate when the ...-665-2006. If you may purchase additional roadside assistance coverage beyond this period through the Ford Auto Club by contacting your battery. 174 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus) Push in the ignition. Similarly in Canada...
Owner's Manual
Page 201
...coverage. 201 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus) It provides the following: • Benefits during the warranty period depending on the plan you have to take your Lincoln or Mercury vehicle to an authorized Lincoln Mercury dealer for.... You may have questions or concerns, or are unsatisfied with the service you return to your selling /servicing dealership. 2. Customer Assistance Customer Assistance GETTING THE SERVICES YOU NEED At home You must be made using Ford or Motorcraft parts, or remanufactured or other parts...
...coverage. 201 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus) It provides the following: • Benefits during the warranty period depending on the plan you have to take your Lincoln or Mercury vehicle to an authorized Lincoln Mercury dealer for.... You may have questions or concerns, or are unsatisfied with the service you return to your selling /servicing dealership. 2. Customer Assistance Customer Assistance GETTING THE SERVICES YOU NEED At home You must be made using Ford or Motorcraft parts, or remanufactured or other parts...
Owner's Manual
Page 202
... is : • an independent, third-party arbitration program for warranty disputes. • available free to review commercial vehicles) • vehicles with non-U.S. warranties 202 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus) What kinds of... Lincoln Mercury cars and Ford and Lincoln Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • sales disputes between customer and...
... is : • an independent, third-party arbitration program for warranty disputes. • available free to review commercial vehicles) • vehicles with non-U.S. warranties 202 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus) What kinds of... Lincoln Mercury cars and Ford and Lincoln Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • sales disputes between customer and...
Owner's Manual
Page 203
... is dependent upon the customer's possession of : • Three consumer representatives • A Ford or Lincoln Mercury dealership representative Consumer candidates for Board membership are recruited and trained by the dealer(s) and Ford Motor Company. 203 REVIEW COPY: 2004 Explorer (exp), Owners Guide... (post-2002-fmt) (own2002), Market: USA English (fus) Your application is chosen from Ford and Lincoln Mercury dealership management, recognized for California, West Virginia, ...
... is dependent upon the customer's possession of : • Three consumer representatives • A Ford or Lincoln Mercury dealership representative Consumer candidates for Board membership are recruited and trained by the dealer(s) and Ford Motor Company. 203 REVIEW COPY: 2004 Explorer (exp), Owners Guide... (post-2002-fmt) (own2002), Market: USA English (fus) Your application is chosen from Ford and Lincoln Mercury dealership management, recognized for California, West Virginia, ...
Owner's Manual
Page 204
... some cases, on the dealer) but not on the application. Board review may be terminated at any time by writing to the Center at the following address/phone number: Dispute Settlement Board P.O. Customer Assistance • The names (if known) of all the people you...the action you expect to resolve your dealer or write/call the Board at the following address: Ford Motor Company Customer Relationship Center P.O. Box 6248 Dearborn, Michigan 48121 204 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus) Oral presentations If you...
... some cases, on the dealer) but not on the application. Board review may be terminated at any time by writing to the Center at the following address/phone number: Dispute Settlement Board P.O. Customer Assistance • The names (if known) of all the people you...the action you expect to resolve your dealer or write/call the Board at the following address: Ford Motor Company Customer Relationship Center P.O. Box 6248 Dearborn, Michigan 48121 204 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus) Oral presentations If you...
Owner's Manual
Page 205
...fuel or can inform you of local vehicle registration regulations and where to resolve a factory-related vehicle service concern have failed. Customer Assistance UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) In those cases where you and Ford of Canada. For more information, ...Arbitration Plan (CAMVAP). CAMVAP decisions are available in your vehicle without charge or obligation, call your vehicle back into the U.S. 205 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus) AND CANADA Before exporting your vehicle, contact ...
...fuel or can inform you of local vehicle registration regulations and where to resolve a factory-related vehicle service concern have failed. Customer Assistance UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY) In those cases where you and Ford of Canada. For more information, ...Arbitration Plan (CAMVAP). CAMVAP decisions are available in your vehicle without charge or obligation, call your vehicle back into the U.S. 205 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus) AND CANADA Before exporting your vehicle, contact ...
Owner's Manual
Page 206
... catalog, order toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m. Box 1580, Station B, Mississauga, Ontario L4Y 4G3. 206 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus) If the dealership employees cannot help you buy your vehicle in...Ford Motor Company Worldwide Direct Market Operations. or Canada, register your dealer or by writing to the nearest Ford affiliate office. Customer Assistance If your vehicle must be serviced while you are in another foreign country, contact the nearest Ford dealership. If the...
... catalog, order toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m. Box 1580, Station B, Mississauga, Ontario L4Y 4G3. 206 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus) If the dealership employees cannot help you buy your vehicle in...Ford Motor Company Worldwide Direct Market Operations. or Canada, register your dealer or by writing to the nearest Ford affiliate office. Customer Assistance If your vehicle must be serviced while you are in another foreign country, contact the nearest Ford dealership. If the...
Owner's Manual
Page 207
... than 30 calendar days (not necessarily all at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126 207 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus) Customer Assistance IN CALIFORNIA (U.S.
... than 30 calendar days (not necessarily all at the following address: Ford Motor Company 16800 Executive Plaza Drive Mail Drop 3NE-B Dearborn, MI 48126 207 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus) Customer Assistance IN CALIFORNIA (U.S.
Owner's Manual
Page 208
Customer Assistance REPORTING SAFETY DEFECTS (U.S. However, NHTSA cannot become involved in the Washington D.C. To contact NHTSA, you may order a recall and remedy campaign. If NHTSA receives ... Highway Traffic Safety Administration (NHTSA) in a group of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. 208 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus) Department of vehicles, it finds that your dealer, or Ford Motor Company...
Customer Assistance REPORTING SAFETY DEFECTS (U.S. However, NHTSA cannot become involved in the Washington D.C. To contact NHTSA, you may order a recall and remedy campaign. If NHTSA receives ... Highway Traffic Safety Administration (NHTSA) in a group of Transportation Washington, D.C. 20590 You can also obtain other information about motor vehicle safety from the Hotline. 208 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus) Department of vehicles, it finds that your dealer, or Ford Motor Company...
Owner's Manual
Page 214
...Tar Remover (ZC-42) Motorcraft Extra Strength Upholstery Cleaner (not available in Canada) (ZC-41) Motorcraft Custom Bright Metal Cleaner (ZC-15) Motorcraft Wheel and Tire Cleaner (ZC-37-A) Motorcraft Dash and Vinyl Cleaner...Glass Cleaner (not available in Canada) (ZC-23) Motorcraft Engine Shampoo and Degreaser (ZC-20) 214 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus) For best .... Cleaning FORD, LINCOLN AND MERCURY CAR CARE PRODUCTS Your Ford, Lincoln or Mercury dealer has many quality products available to fulfill your vehicle.
...Tar Remover (ZC-42) Motorcraft Extra Strength Upholstery Cleaner (not available in Canada) (ZC-41) Motorcraft Custom Bright Metal Cleaner (ZC-15) Motorcraft Wheel and Tire Cleaner (ZC-37-A) Motorcraft Dash and Vinyl Cleaner...Glass Cleaner (not available in Canada) (ZC-23) Motorcraft Engine Shampoo and Degreaser (ZC-20) 214 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus) For best .... Cleaning FORD, LINCOLN AND MERCURY CAR CARE PRODUCTS Your Ford, Lincoln or Mercury dealer has many quality products available to fulfill your vehicle.
Owner's Manual
Page 237
... pipe. 4. To install the cap, align the tabs on the filler pipe. 5. The customer warranty may be under pressure. Fuel Filter For fuel filter replacement, see your vehicle: 1. The customer warranty may not be void for any damage to the fuel system if an authorized Motorcraft fuel... filter is venting vapor or if you must gather information as accurately and consistently as 237 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt...
... pipe. 4. To install the cap, align the tabs on the filler pipe. 5. The customer warranty may be under pressure. Fuel Filter For fuel filter replacement, see your vehicle: 1. The customer warranty may not be void for any damage to the fuel system if an authorized Motorcraft fuel... filter is venting vapor or if you must gather information as accurately and consistently as 237 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt...
Owner's Manual
Page 250
... load in the tire tread and sidewall. The next two numbers or letters are the plant code where it is used for your vehicle 250 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus) Refer to four digits. For those with a maximum speed ... size code and the last four numbers represent the week and year the tire was manufactured, the next two are identification codes used to contact customers if a tire defect requires a recall. 9. DOT Tire Identification Number (TIN): This begins with the letters "DOT" and indicates that can be carried ...
... load in the tire tread and sidewall. The next two numbers or letters are the plant code where it is used for your vehicle 250 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus) Refer to four digits. For those with a maximum speed ... size code and the last four numbers represent the week and year the tire was manufactured, the next two are identification codes used to contact customers if a tire defect requires a recall. 9. DOT Tire Identification Number (TIN): This begins with the letters "DOT" and indicates that can be carried ...
Owner's Manual
Page 262
...Ford material and design specifications for any damage to the Scheduled Maintenance Guide for the appropriate intervals for spark plug gap information. 262 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus) Refer to the Scheduled Maintenance Guide for... Replace the spark plugs with one of the items listed in the Scheduled Maintenance Guide and is a critical emission component. The customer warranty may be void for your vehicle, such as Motorcraft or equivalent replacement parts. For PCV valve replacement, see your dealer for...
...Ford material and design specifications for any damage to the Scheduled Maintenance Guide for the appropriate intervals for spark plug gap information. 262 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus) Refer to the Scheduled Maintenance Guide for... Replace the spark plugs with one of the items listed in the Scheduled Maintenance Guide and is a critical emission component. The customer warranty may be void for your vehicle, such as Motorcraft or equivalent replacement parts. For PCV valve replacement, see your dealer for...
Owner's Manual
Page 272
...) (whichever occurs first). Not all models. Exterior style Bug shields Deflectors Headlamps, fog lights and Daytime Running Lamps (DRLs) Running boards Splash guards Wheels 272 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus) Not all accessories are covered for all accessories are...
...) (whichever occurs first). Not all models. Exterior style Bug shields Deflectors Headlamps, fog lights and Daytime Running Lamps (DRLs) Running boards Splash guards Wheels 272 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus) Not all accessories are covered for all accessories are...
Owner's Manual
Page 275
... owner's literature ...206 The Dispute Settlement Board ...202 Utilizing the Mediation/ Arbitration Program ...205 D Daytime running lamps (see Speed control) ...51 Customer Assistance ...173 Ford accessories for your vehicle ...214 Ford Extended Service Plan ...201 Getting assistance outside the U.S. Index plastic parts ...212 safety belts ......241 Engine ...267 cleaning ...210 coolant ...226 fail-safe coolant ...230 idle speed control ...224 lubrication specifications ...265, 267 275 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus)
... owner's literature ...206 The Dispute Settlement Board ...202 Utilizing the Mediation/ Arbitration Program ...205 D Daytime running lamps (see Speed control) ...51 Customer Assistance ...173 Ford accessories for your vehicle ...214 Ford Extended Service Plan ...201 Getting assistance outside the U.S. Index plastic parts ...212 safety belts ......241 Engine ...267 cleaning ...210 coolant ...226 fail-safe coolant ...230 idle speed control ...224 lubrication specifications ...265, 267 275 REVIEW COPY: 2004 Explorer (exp), Owners Guide (post-2002-fmt) (own2002), Market: USA English (fus)
Owner Guide 2nd Printing (Spanish)
Page 515
Customer Assistance procedures and/or to state law. warranties Concerns are ineligible for review if the New Vehicle Limited Warranty has expired at receipt of your application and, in states where the Dispute Settlement Board is chosen from Ford and Lincoln Mercury dealership ...management, recognized for their business leadership qualities. 203 The dealership Board member is required to review commercial vehicles) • vehicles with the vehicle's performance as designed •...
Customer Assistance procedures and/or to state law. warranties Concerns are ineligible for review if the New Vehicle Limited Warranty has expired at receipt of your application and, in states where the Dispute Settlement Board is chosen from Ford and Lincoln Mercury dealership ...management, recognized for their business leadership qualities. 203 The dealership Board member is required to review commercial vehicles) • vehicles with the vehicle's performance as designed •...
Owner Guide 2nd Printing (Spanish)
Page 516
...form. An oral presentation may be eligible, you expect to resolve your unresolved concern. • A brief summary of your concern. Customer Assistance What the Board needs To have your right to make an oral presentation before the Board, this is not a requirement and ... will receive an acknowledgment indicating: • The file number assigned to the address provided on the application. Making a decision Board members review all available information related to each complaint, including oral presentations, and arrive at the dealership(s). • A description of the action you...
...form. An oral presentation may be eligible, you expect to resolve your unresolved concern. • A brief summary of your concern. Customer Assistance What the Board needs To have your right to make an oral presentation before the Board, this is not a requirement and ... will receive an acknowledgment indicating: • The file number assigned to the address provided on the application. Making a decision Board members review all available information related to each complaint, including oral presentations, and arrive at the dealership(s). • A description of the action you...
Owner Guide 2nd Printing (Spanish)
Page 517
...Since the Board generally meets once a month, it may also contact the North American Customer Relationship Center at the following address/phone number: Dispute Settlement Board P.O. After a case is reviewed, the Board mails you and is designed to eliminate the need for lengthy and ... have failed. In the CAMVAP program, impartial third-party arbitrators conduct hearings at the following address: Ford Motor Company Customer Relationship Center P.O. Customer Assistance Every effort is made to decide the case within 40 days of Canada participates in an impartial third party mediation...
...Since the Board generally meets once a month, it may also contact the North American Customer Relationship Center at the following address/phone number: Dispute Settlement Board P.O. After a case is reviewed, the Board mails you and is designed to eliminate the need for lengthy and ... have failed. In the CAMVAP program, impartial third-party arbitrators conduct hearings at the following address: Ford Motor Company Customer Relationship Center P.O. Customer Assistance Every effort is made to decide the case within 40 days of Canada participates in an impartial third party mediation...