Owner's Manual
Page 232
...Act or state replacement or repurchase laws. ONLY) The Dispute Settlement Board is • an independent, third-party arbitration program for review, except those involving: • a non-Ford product • a non-Ford dealership 232 Unresolved warranty repair concerns or vehicle performance ...as designed concerns on Ford, Mercury and Lincoln cars and Ford or Mercury light trucks which are eligible for warranty disputes • available free to the extent allowed by state law, before pursuing...
...Act or state replacement or repurchase laws. ONLY) The Dispute Settlement Board is • an independent, third-party arbitration program for review, except those involving: • a non-Ford product • a non-Ford dealership 232 Unresolved warranty repair concerns or vehicle performance ...as designed concerns on Ford, Mercury and Lincoln cars and Ford or Mercury light trucks which are eligible for warranty disputes • available free to the extent allowed by state law, before pursuing...
Owner's Manual
Page 233
... has expired at this time. 233 Your application is reviewed and, if it to review commercial vehicles). • vehicles with the vehicle's performance as designed • a request for reimbursement of consequential expenses unless a service or product concern is chosen from Ford and Lincoln-Mercury dealership management, recognized for their business leadership qualities. Board...
... has expired at this time. 233 Your application is reviewed and, if it to review commercial vehicles). • vehicles with the vehicle's performance as designed • a request for reimbursement of consequential expenses unless a service or product concern is chosen from Ford and Lincoln-Mercury dealership management, recognized for their business leadership qualities. Board...
Owner's Manual
Page 234
Making a decision Board members review all requested information is received by the Board. Every effort is your right to make an oral presentation ...(s) and mileage at a fair and impartial decision. Since the Board generally meets once a month, it is made . Customer assistance To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case ...receive a letter of explanation if your unresolved concern • a brief summary of your application does not qualify for Board review.
Making a decision Board members review all requested information is received by the Board. Every effort is your right to make an oral presentation ...(s) and mileage at a fair and impartial decision. Since the Board generally meets once a month, it is made . Customer assistance To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case ...receive a letter of explanation if your unresolved concern • a brief summary of your application does not qualify for Board review.
Owner's Manual
Page 235
...also contact the North American Customer Assistance Center at the following address/phone number: Dispute Settlement Board P.O. These impartial arbitrators review the positions of the Board are binding on Ford (and, in an impartial third party mediation/arbitration program administered by...is without charge or obligation, call to resolve a disagreement when all territories and provinces, except Quebec. Customer assistance After a case is reviewed, the Board mails you a decision letter and a form on which to resolve a factoryrelated vehicle service concern have failed. The decisions...
...also contact the North American Customer Assistance Center at the following address/phone number: Dispute Settlement Board P.O. These impartial arbitrators review the positions of the Board are binding on Ford (and, in an impartial third party mediation/arbitration program administered by...is without charge or obligation, call to resolve a disagreement when all territories and provinces, except Quebec. Customer assistance After a case is reviewed, the Board mails you a decision letter and a form on which to resolve a factoryrelated vehicle service concern have failed. The decisions...