Owner's Manual
Page 232
Unresolved warranty repair concerns or vehicle performance as designed concerns on Ford, Mercury and Lincoln cars and Ford or Mercury light trucks which are eligible for warranty disputes • available free to owners and lessees of qualifying Ford Motor...this service without notice and without incurring obligations per applicable state law. This dispute handling procedure is • an independent, third-party arbitration program for review, except those involving: • a non-Ford product • a non-Ford dealership 232 THE DISPUTE SETTLEMENT BOARD (U.S. In the United States, ...
Unresolved warranty repair concerns or vehicle performance as designed concerns on Ford, Mercury and Lincoln cars and Ford or Mercury light trucks which are eligible for warranty disputes • available free to owners and lessees of qualifying Ford Motor...this service without notice and without incurring obligations per applicable state law. This dispute handling procedure is • an independent, third-party arbitration program for review, except those involving: • a non-Ford product • a non-Ford dealership 232 THE DISPUTE SETTLEMENT BOARD (U.S. In the United States, ...
Owner's Manual
Page 233
... needs To have your case reviewed you will receive an acknowledgement indicating: • the file number assigned to your application • the toll-free phone number of : • three consumer representatives • a Ford or Lincoln-Mercury dealership representative Consumer candidates for ...except in states where the Dispute Settlement Board is dependent upon the customer's possession of the vehicle. Eligibility may differ according to review commercial vehicles). • vehicles with the vehicle's performance as designed • a request for California, West Virginia, Georgia and...
... needs To have your case reviewed you will receive an acknowledgement indicating: • the file number assigned to your application • the toll-free phone number of : • three consumer representatives • a Ford or Lincoln-Mercury dealership representative Consumer candidates for ...except in states where the Dispute Settlement Board is dependent upon the customer's possession of the vehicle. Eligibility may differ according to review commercial vehicles). • vehicles with the vehicle's performance as designed • a request for California, West Virginia, Georgia and...
Owner's Manual
Page 234
... is not a requirement and the Board will receive a letter of explanation if your application does not qualify for Board review. Every effort is received by the Board. Customer assistance To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant... dealer(s) and Ford Motor Company • the names (if known) of all the people you contacted at a fair and impartial decision. Making a decision Board members review all requested information is made .
... is not a requirement and the Board will receive a letter of explanation if your application does not qualify for Board review. Every effort is received by the Board. Customer assistance To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant... dealer(s) and Ford Motor Company • the names (if known) of all the people you contacted at a fair and impartial decision. Making a decision Board members review all requested information is made .
Owner's Manual
Page 235
...CAMVAP program, impartial third party arbitrators conduct hearings at the following address/phone number: Dispute Settlement Board P.O. Customer assistance After a case is reviewed, the Board mails you a decision letter and a form on consumers who are free to pursue other efforts to produce a settlement have...an impartial third party mediation/arbitration program administered by writing to the Board at 1-800-392-3673 (Ford). These impartial arbitrators review the positions of the Board are available in an informal environment. Box 5120 Southfield, MI 48086-5120 1-800-428-3718 You...
...CAMVAP program, impartial third party arbitrators conduct hearings at the following address/phone number: Dispute Settlement Board P.O. Customer assistance After a case is reviewed, the Board mails you a decision letter and a form on consumers who are free to pursue other efforts to produce a settlement have...an impartial third party mediation/arbitration program administered by writing to the Board at 1-800-392-3673 (Ford). These impartial arbitrators review the positions of the Board are available in an informal environment. Box 5120 Southfield, MI 48086-5120 1-800-428-3718 You...