Owner Guide 1st Printing
Page 239
...Ford Motor Company vehicles NOTE: The Dispute Settlement Board may wish to enforcing state created rights or other rights which are eligible for review, except those involving: • a nonĆFord product • a nonĆFord dealership 239 ONLY) The Dispute ...(U.S.) or the Mediation/Arbitration Program (Canada). Unresolved warranty repair concerns or vehicle performance as designed concerns on Ford, Mercury and Lincoln cars and Ford, Mercury and Lincoln light trucks which are independent of vehicle purchase • The current odometer reading • The vehicle ...
...Ford Motor Company vehicles NOTE: The Dispute Settlement Board may wish to enforcing state created rights or other rights which are eligible for review, except those involving: • a nonĆFord product • a nonĆFord dealership 239 ONLY) The Dispute ...(U.S.) or the Mediation/Arbitration Program (Canada). Unresolved warranty repair concerns or vehicle performance as designed concerns on Ford, Mercury and Lincoln cars and Ford, Mercury and Lincoln light trucks which are independent of vehicle purchase • The current odometer reading • The vehicle ...
Owner Guide 1st Printing
Page 240
...mail it is dependent upon the customer's possession of : • three consumer representatives • a Ford or LincolnĆMercury dealership representative Consumer candidates for California, West Virginia, Georgia and Wisconsin purchasers/ lessees. Customer assistance • sales disputes between customer... dealership Board member is chosen from Ford and LincolnĆMercury dealership management, recognized for family, personal or household purposes (except in states where the Dispute Settlement Board is being reviewed • items not covered by an independent consulting firm....
...mail it is dependent upon the customer's possession of : • three consumer representatives • a Ford or LincolnĆMercury dealership representative Consumer candidates for California, West Virginia, Georgia and Wisconsin purchasers/ lessees. Customer assistance • sales disputes between customer... dealership Board member is chosen from Ford and LincolnĆMercury dealership management, recognized for family, personal or household purposes (except in states where the Dispute Settlement Board is being reviewed • items not covered by an independent consulting firm....
Owner Guide 1st Printing
Page 241
... on your vehicle ownership license • the date of repair(s) and mileage at a fair and impartial decision. Making a decision Board members review all available information related to each complaint, including oral presentations, and arrive at the time of occurrence(s) • the current mileage • ... description of your unresolved concern • a brief summary of the action taken by the Board. Oral presentation may take longer for Board review. Since the Board generally meets once a month, it is your right to make an oral presentation before the Board, this is made....
... on your vehicle ownership license • the date of repair(s) and mileage at a fair and impartial decision. Making a decision Board members review all available information related to each complaint, including oral presentations, and arrive at the time of occurrence(s) • the current mileage • ... description of your unresolved concern • a brief summary of the action taken by the Board. Oral presentation may take longer for Board review. Since the Board generally meets once a month, it is your right to make an oral presentation before the Board, this is made....
Owner Guide 1st Printing
Page 242
...factoryĆrelated vehicle service concern have failed. CAMVAP decisions are available in an informal environment. Customer assistance After a case is reviewed, the Board mails you a decision letter and a form on Ford (and, in an impartial third party mediation/arbitration program...party arbitrators conduct hearings at the following address: Ford Motor Company Customer Assistance Center 16800 Executive Plaza Drive P.O. These impartial arbitrators review the positions of Canada. CAMVAP services are fast, fair, and final, the arbitrator's award is designed to resolve disputes....
...factoryĆrelated vehicle service concern have failed. CAMVAP decisions are available in an informal environment. Customer assistance After a case is reviewed, the Board mails you a decision letter and a form on Ford (and, in an impartial third party mediation/arbitration program...party arbitrators conduct hearings at the following address: Ford Motor Company Customer Assistance Center 16800 Executive Plaza Drive P.O. These impartial arbitrators review the positions of Canada. CAMVAP services are fast, fair, and final, the arbitrator's award is designed to resolve disputes....