Customer Assistance Guide 1st Printing
Page 1
Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company. Ford accessories for your vehicle Ordering additional owner's literature Index 2 2 3 4 5 8 9 13 14 All rights reserved. Copyright Table of contents Getting roadside assistance Ford extended service plan Getting the service you need Motorhome assistance The dispute settlement board Getting assistance outside of the U.S.
Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company. Ford accessories for your vehicle Ordering additional owner's literature Index 2 2 3 4 5 8 9 13 14 All rights reserved. Copyright Table of contents Getting roadside assistance Ford extended service plan Getting the service you need Motorhome assistance The dispute settlement board Getting assistance outside of the U.S.
Customer Assistance Guide 1st Printing
Page 2
... snow, are stranded. To receive roadside assistance, call 1-800-241-FORD. FORD EXTENDED SERVICE PLAN You can get more protection for your Ford or Lincoln-Mercury dealer. It provides: 2 If you need to arrange assistance for yourself, Ford Motor Company will : • mount the spare if you are covered (some exclusions...
... snow, are stranded. To receive roadside assistance, call 1-800-241-FORD. FORD EXTENDED SERVICE PLAN You can get more protection for your Ford or Lincoln-Mercury dealer. It provides: 2 If you need to arrange assistance for yourself, Ford Motor Company will : • mount the spare if you are covered (some exclusions...
Customer Assistance Guide 1st Printing
Page 3
...for details.) When you buy Ford ESP, you need service • protection against repair costs after your continued satisfaction. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you with the service manager. In most cases, your dealer for towing and rental... recommends taking your vehicle. If you receive at this level. 3 You may purchase Ford ESP from any authorized Ford or Lincoln-Mercury dealer. Repairs performed outside the United States and Canada are still not satisfied, speak with the owner or general manager of more ...
...for details.) When you buy Ford ESP, you need service • protection against repair costs after your continued satisfaction. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you with the service manager. In most cases, your dealer for towing and rental... recommends taking your vehicle. If you receive at this level. 3 You may purchase Ford ESP from any authorized Ford or Lincoln-Mercury dealer. Repairs performed outside the United States and Canada are still not satisfied, speak with the owner or general manager of more ...
Customer Assistance Guide 1st Printing
Page 4
MOTORHOME ASSISTANCE If you have a service concern, call the Motorhome Customer Assistance Center (1-800-444-3311), which are away from home If you are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. A warranty dispute must be submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. If you require roadside assistance, please refer to the chapter Getting Roadside Assistance. This ...
MOTORHOME ASSISTANCE If you have a service concern, call the Motorhome Customer Assistance Center (1-800-444-3311), which are away from home If you are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. A warranty dispute must be submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to the extent allowed by state law, before pursuing replacement or repurchase remedies provided by certain state laws. If you require roadside assistance, please refer to the chapter Getting Roadside Assistance. This ...
Customer Assistance Guide 1st Printing
Page 5
...-Ford product • a non-Ford dealership • a vehicle sales transaction • request for consideration 5 Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of consequential expenses. Please have the following information ready before you call: • vehicle identification...
...-Ford product • a non-Ford dealership • a vehicle sales transaction • request for consideration 5 Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of consequential expenses. Please have the following information ready before you call: • vehicle identification...
Customer Assistance Guide 1st Printing
Page 6
... of their business leadership qualities. Eligibility may differ according to state law. Dealers are chosen because of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for family, personal or household purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles) • vehicles...
... of their business leadership qualities. Eligibility may differ according to state law. Dealers are chosen because of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for family, personal or household purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles) • vehicles...
Customer Assistance Guide 1st Printing
Page 7
Indicate your choice to do so on consumers who sold or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken by Ford Motor Company. The decisions of the Board are free to pursue other remedies available to them under state or federal law. Oral presentations may also be made to resolve each complaint, including oral presentations, and arrive at the time of occurrence(s) • the current mileage • the name of the dealer who are binding on the dealer, in most states, and Ford, but not on the application. ...
Indicate your choice to do so on consumers who sold or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken by Ford Motor Company. The decisions of the Board are free to pursue other remedies available to them under state or federal law. Oral presentations may also be made to resolve each complaint, including oral presentations, and arrive at the time of occurrence(s) • the current mileage • the name of the dealer who are binding on the dealer, in most states, and Ford, but not on the application. ...
Customer Assistance Guide 1st Printing
Page 8
To Request a DSB Brochure/Application For a brochure/application, speak to your dealer or write to the Board at the following address: Dispute Settlement Board P.O. Before exporting your vehicle, contact a district or owner relations office before you leave the U.S. Box 5120 Southfield, MI 48086-5120 You may also result in Central or South America, the Caribbean, or the Middle East, contact the nearest Ford dealership. Using leaded fuel may also contact the Customer Assistance Center at 1-800-392-3673 (Ford) TDD for the hearing impaired: 1-800-232-5952 or by writing to a ...
To Request a DSB Brochure/Application For a brochure/application, speak to your dealer or write to the Board at the following address: Dispute Settlement Board P.O. Before exporting your vehicle, contact a district or owner relations office before you leave the U.S. Box 5120 Southfield, MI 48086-5120 You may also result in Central or South America, the Caribbean, or the Middle East, contact the nearest Ford dealership. Using leaded fuel may also contact the Customer Assistance Center at 1-800-392-3673 (Ford) TDD for the hearing impaired: 1-800-232-5952 or by writing to a ...
Customer Assistance Guide 1st Printing
Page 9
... you are custom designed to clean your automotive needs; they can direct you buy your vehicle. or Canada, register your local authorized Ford or Lincoln-Mercury dealer. For best results, use the following or products of equivalent quality: Ford Custom Clearcoat Polish Ford Custom Silicone Gloss Polish Ford Custom Vinyl Protectant...
... you are custom designed to clean your automotive needs; they can direct you buy your vehicle. or Canada, register your local authorized Ford or Lincoln-Mercury dealer. For best results, use the following or products of equivalent quality: Ford Custom Clearcoat Polish Ford Custom Silicone Gloss Polish Ford Custom Vinyl Protectant...
Customer Assistance Guide 1st Printing
Page 10
Ford accessories for your dealer for complete warranty information and availability. Safety Remote keyless entry Styled wheel protector locks Vehicle security systems Comfort and convenience Air conditioner Air filtration systems Cargo nets Cargo organizers Cargo shades Cargo trays Cassette holders Dash trim Engine block heaters Gear shift knob Luggage presenter (Continental only) Manual sliding rear window Tire step Travel equipment Console Console armrest Daytime running lights Factory luggage rack Factory luggage rack adaptors Fog lights 10 See your vehicle and meets or exceeds Ford's ...
Ford accessories for your dealer for complete warranty information and availability. Safety Remote keyless entry Styled wheel protector locks Vehicle security systems Comfort and convenience Air conditioner Air filtration systems Cargo nets Cargo organizers Cargo shades Cargo trays Cassette holders Dash trim Engine block heaters Gear shift knob Luggage presenter (Continental only) Manual sliding rear window Tire step Travel equipment Console Console armrest Daytime running lights Factory luggage rack Factory luggage rack adaptors Fog lights 10 See your vehicle and meets or exceeds Ford's ...
Customer Assistance Guide 1st Printing
Page 11
Ford accessories for your vehicle Framed luggage covers Heavy-duty battery Neutral towing transfer case kit (Explorer only) Off road lights Pickup box rails Removable luggage rack Removable luggage rack adapters Retractable bed hooks and loops Running boards Shift knobs Snow traction cables Soft luggage cover Speed control Towing mirrors Trailer hitch Trailer hitch bars and balls Trailer hitch wiring adaptor Trunk mount luggage rack Protection and appearance equipment Bed mat/bedliner tailgate covers Bed mats Bedliners Car/truck covers Cargo liners, interior Carpet floor mats Cleaners, waxes ...
Ford accessories for your vehicle Framed luggage covers Heavy-duty battery Neutral towing transfer case kit (Explorer only) Off road lights Pickup box rails Removable luggage rack Removable luggage rack adapters Retractable bed hooks and loops Running boards Shift knobs Snow traction cables Soft luggage cover Speed control Towing mirrors Trailer hitch Trailer hitch bars and balls Trailer hitch wiring adaptor Trunk mount luggage rack Protection and appearance equipment Bed mat/bedliner tailgate covers Bed mats Bedliners Car/truck covers Cargo liners, interior Carpet floor mats Cleaners, waxes ...
Customer Assistance Guide 1st Printing
Page 12
Ordering additional publications Lubricants and oils Molded splash guards Molded vinyl floor mats Rallye bars Rear air deflectors Rear decklid spoilers Side window air deflectors Spare tire lock Step bumpers Step/sill plates Tailgate covers Tailgate lock Tailgate protector Tonneau covers Touch-up paint Universal floor mats For maximum vehicle performance, keep the following information in your vehicle should comply with radio transmitters. Any such equipment installed in mind when adding accessories or equipment to your vehicle: • When adding accessories, equipment, passengers ...
Ordering additional publications Lubricants and oils Molded splash guards Molded vinyl floor mats Rallye bars Rear air deflectors Rear decklid spoilers Side window air deflectors Spare tire lock Step bumpers Step/sill plates Tailgate covers Tailgate lock Tailgate protector Tonneau covers Touch-up paint Universal floor mats For maximum vehicle performance, keep the following information in your vehicle should comply with radio transmitters. Any such equipment installed in mind when adding accessories or equipment to your vehicle: • When adding accessories, equipment, passengers ...
Customer Assistance Guide 1st Printing
Page 13
ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio: Make checks payable to: HELM, INCORPORATED P.O. EST, for any adverse effects or damage that may result from the use of five watts or less will not ordinarily affect your vehicle's operation.) • Ford cannot assume responsibility for credit card holders only 13 Box 07150 Detroit, Michigan 48207 or order toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m. Ordering additional owner's literature vehicle. (Citizens band [CB] transceivers, garage door openers and other transmitters with outputs ...
ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio: Make checks payable to: HELM, INCORPORATED P.O. EST, for any adverse effects or damage that may result from the use of five watts or less will not ordinarily affect your vehicle's operation.) • Ford cannot assume responsibility for credit card holders only 13 Box 07150 Detroit, Michigan 48207 or order toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m. Ordering additional owner's literature vehicle. (Citizens band [CB] transceivers, garage door openers and other transmitters with outputs ...
Owner Guide 1st Printing
Page 1
FORD MOTOR COMPANY WORLDWIDE DIRECT MARKET OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 Telephone: (313) 594-4857 Fax: (313) 390-0804
FORD MOTOR COMPANY WORLDWIDE DIRECT MARKET OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 Telephone: (313) 594-4857 Fax: (313) 390-0804
Owner Guide 1st Printing
Page 3
Table of Contents Introduction ...1 Instrumentation ...7 ...29 Electronic Sound Systems Controls and Features ...53 Seating and Safety Restraints ...121 Adjustable Rear Seating ...177 Starting ...207 Driving ...215 Roadside Emergencies ...241 Maintenance and Care ...275 Capacities and Specifications ...337 Reporting Safety Defects ...343 Customer Assistance ...345 Accessories ...355 Quick Index ...363 Index...373 Service Station Information ...400
Table of Contents Introduction ...1 Instrumentation ...7 ...29 Electronic Sound Systems Controls and Features ...53 Seating and Safety Restraints ...121 Adjustable Rear Seating ...177 Starting ...207 Driving ...215 Roadside Emergencies ...241 Maintenance and Care ...275 Capacities and Specifications ...337 Reporting Safety Defects ...343 Customer Assistance ...345 Accessories ...355 Quick Index ...363 Index...373 Service Station Information ...400
Owner Guide 1st Printing
Page 5
In short, excellence means being the standard by which others are the focus of everything we recommend that concept with you in the Index) Ford's Commitment to You At Ford Motor Company, excellence is important that you completely understand all of the features and options of that you know: Ⅵ What to detail. For your own safety and the safety of your passengers, it is the continuous commitment to achieve the best result possible. Our Guiding Principles Ⅵ Quality comes first. Introduction Using This Guide To fully appreciate all performance and care procedures...
In short, excellence means being the standard by which others are the focus of everything we recommend that concept with you in the Index) Ford's Commitment to You At Ford Motor Company, excellence is important that you completely understand all of the features and options of that you know: Ⅵ What to detail. For your own safety and the safety of your passengers, it is the continuous commitment to achieve the best result possible. Our Guiding Principles Ⅵ Quality comes first. Introduction Using This Guide To fully appreciate all performance and care procedures...
Owner Guide 1st Printing
Page 6
WARNINGS remind you to be pursued in a manner that is socially responsible and commands respect for its positive contributions to yourself, your vehicle or personal injury to society. Ⅵ Continuous improvement is essential to it when you have read all WARNINGS carefully. in our services, our human relations, our competitiveness, and our profitability. Ⅵ Employee involvement is never compromised. We must be especially careful in This Guide After you are a team. To help you find specific information quickly, you can cause damage to your passengers or other ...
WARNINGS remind you to be pursued in a manner that is socially responsible and commands respect for its positive contributions to yourself, your vehicle or personal injury to society. Ⅵ Continuous improvement is essential to it when you have read all WARNINGS carefully. in our services, our human relations, our competitiveness, and our profitability. Ⅵ Employee involvement is never compromised. We must be especially careful in This Guide After you are a team. To help you find specific information quickly, you can cause damage to your passengers or other ...
Owner Guide 1st Printing
Page 7
Canadian Owners - Maintenance Schedule As with any other related words and look them up. Introduction The Quick Index at the end of your family, your new vehicle requires routine care and regular check-ups. A separate Maintenance Schedule booklet is included to help you can be found. To use the Index, turn to -day services that are most important for the word that you keep track of all services performed and summarizes the day-to the back of warranties: Basic Vehicle Warranty, Extended Warranties on certain parts, and Emissions Warranties. We have designed the Index so ...
Canadian Owners - Maintenance Schedule As with any other related words and look them up. Introduction The Quick Index at the end of your family, your new vehicle requires routine care and regular check-ups. A separate Maintenance Schedule booklet is included to help you can be found. To use the Index, turn to -day services that are most important for the word that you keep track of all services performed and summarizes the day-to the back of warranties: Basic Vehicle Warranty, Extended Warranties on certain parts, and Emissions Warranties. We have designed the Index so ...
Owner Guide 1st Printing
Page 8
...(such as: reimbursement for certain maintenance and wear items). There are not eligible for ESP coverage. 4 Contact any participating Ford or Lincoln-Mercury Motor Company dealer. Each plan can be tailored to fit your Bumper to the addresses and phone numbers on it and the only service ... and Canada are several Ford ESP plans available in various time-and-mileage combinations. You may purchase Ford ESP from any Ford or Lincoln-Mercury dealer, or refer to Bumper Warranty expires; Ford's Extended Service Plan (ESP) More Protection for Your Vehicle You can get more than ...
...(such as: reimbursement for certain maintenance and wear items). There are not eligible for ESP coverage. 4 Contact any participating Ford or Lincoln-Mercury Motor Company dealer. Each plan can be tailored to fit your Bumper to the addresses and phone numbers on it and the only service ... and Canada are several Ford ESP plans available in various time-and-mileage combinations. You may purchase Ford ESP from any Ford or Lincoln-Mercury dealer, or refer to Bumper Warranty expires; Ford's Extended Service Plan (ESP) More Protection for Your Vehicle You can get more than ...
Owner Guide 1st Printing
Page 9
... can anticipate when to how you drive your vehicle. Ⅵ Change your dealer. 5 During the break-in period for new brake linings lasts for Your Villager Your new vehicle will go through an adjustment or break-in the Index. Because your new vehicle. Things to Know About Using This Guide Congratulations...
... can anticipate when to how you drive your vehicle. Ⅵ Change your dealer. 5 During the break-in period for new brake linings lasts for Your Villager Your new vehicle will go through an adjustment or break-in the Index. Because your new vehicle. Things to Know About Using This Guide Congratulations...