Customer Assistance Guide 1st Printing
Page 1
Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company. Copyright Table of contents Getting roadside assistance Ford extended service plan Getting the service you need Motorhome assistance The dispute settlement board Getting assistance outside of the U.S. Ford accessories for your vehicle Ordering additional owner's literature Index 2 2 3 4 5 8 9 13 14 All rights reserved.
Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company. Copyright Table of contents Getting roadside assistance Ford extended service plan Getting the service you need Motorhome assistance The dispute settlement board Getting assistance outside of the U.S. Ford accessories for your vehicle Ordering additional owner's literature Index 2 2 3 4 5 8 9 13 14 All rights reserved.
Customer Assistance Guide 1st Printing
Page 2
... or light truck by purchasing a Ford Extended Service Plan (Ford ESP). FORD EXTENDED SERVICE PLAN You can get more protection for your Ford or Lincoln-Mercury dealer. Should you need roadside assistance GETTING ROADSIDE ASSISTANCE To fully assist you should you have a flat tire • jump-start the battery if it... in your wallet for quick reference. Ford ESP is the only extended service program with the Ford name on it becomes discharged • unlock the vehicle if you are locked out • bring fuel if you run out • tow the...
... or light truck by purchasing a Ford Extended Service Plan (Ford ESP). FORD EXTENDED SERVICE PLAN You can get more protection for your Ford or Lincoln-Mercury dealer. Should you need roadside assistance GETTING ROADSIDE ASSISTANCE To fully assist you should you have a flat tire • jump-start the battery if it... in your wallet for quick reference. Ford ESP is the only extended service program with the Ford name on it becomes discharged • unlock the vehicle if you are locked out • bring fuel if you run out • tow the...
Customer Assistance Guide 1st Printing
Page 3
...outside the United States and Canada are several Ford ESP plans available in your continued satisfaction. Ford strongly recommends taking your new vehicle is subject to the selling dealership because they have a vested interest in various time-and-mileage combinations. You may purchase Ford....) You may , however, take your vehicle to ensure your vehicle to change. GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to service your dealer for rentals; Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and ...
...outside the United States and Canada are several Ford ESP plans available in your continued satisfaction. Ford strongly recommends taking your new vehicle is subject to the selling dealership because they have a vested interest in various time-and-mileage combinations. You may purchase Ford....) You may , however, take your vehicle to ensure your vehicle to change. GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to service your dealer for rentals; Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and ...
Customer Assistance Guide 1st Printing
Page 4
MOTORHOME ASSISTANCE If you may wish to the chapter Getting Roadside Assistance. Motorhome assistance Away from home when your vehicle ownership license If you still have a complaint involving a warranty dispute, you require roadside assistance, please refer to contact the Dispute ...or other rights which is located • the year and make of your vehicle • the date of vehicle purchase • the current mileage of your vehicle • the vehicle identification number (VIN) listed on your vehicle needs service, or if you need more help you have the following information...
MOTORHOME ASSISTANCE If you may wish to the chapter Getting Roadside Assistance. Motorhome assistance Away from home when your vehicle ownership license If you still have a complaint involving a warranty dispute, you require roadside assistance, please refer to contact the Dispute ...or other rights which is located • the year and make of your vehicle • the date of vehicle purchase • the current mileage of your vehicle • the vehicle identification number (VIN) listed on your vehicle needs service, or if you need more help you have the following information...
Customer Assistance Guide 1st Printing
Page 5
...repair location, explain your area. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: • a non-Ford ...product • a non-Ford dealership • a vehicle sales transaction • request for warranty ...
...repair location, explain your area. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: • a non-Ford ...product • a non-Ford dealership • a vehicle sales transaction • request for warranty ...
Customer Assistance Guide 1st Printing
Page 6
...damage is significant when compared to the economic loss alleged under the warranty dispute • cases currently in litigation • vehicles not used primarily for family, personal or household purposes (except in the DSB brochure and mail it to the address ...The dispute settlement board items not covered by the new vehicle limited warranty items covered by an independent consulting firm. Board membership The Board consists of: • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees....
...damage is significant when compared to the economic loss alleged under the warranty dispute • cases currently in litigation • vehicles not used primarily for family, personal or household purposes (except in the DSB brochure and mail it to the address ...The dispute settlement board items not covered by the new vehicle limited warranty items covered by an independent consulting firm. Board membership The Board consists of: • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees....
Customer Assistance Guide 1st Printing
Page 7
... the name of the dealer who are binding on the dealer, in most states, and Ford, but not on consumers who sold or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken by Ford Motor Company. Indicate your choice to .... The decisions of the Board are free to pursue other remedies available to them under state or federal law. Oral presentations If the involved vehicle is reviewed, the Board mails you contacted at a fair and impartial decision. The dispute settlement board To properly review your case, the Board...
... the name of the dealer who are binding on the dealer, in most states, and Ford, but not on consumers who sold or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken by Ford Motor Company. Indicate your choice to .... The decisions of the Board are free to pursue other remedies available to them under state or federal law. Oral presentations If the involved vehicle is reviewed, the Board mails you contacted at a fair and impartial decision. The dispute settlement board To properly review your case, the Board...
Customer Assistance Guide 1st Printing
Page 8
...into the U.S. These officials can only get fuel with an anti-knock index lower than is not responsible for any party in your vehicle without proper conversion may also contact the Customer Assistance Center at 1-800-392-3673 (Ford) TDD for your dealer or write to... the Caribbean, or the Middle East, contact the nearest Ford dealership. To Request a DSB Brochure/Application For a brochure/application, speak to your vehicle, contact a district or owner relations office before you are traveling or living in difficulty importing your emission control system and may be serviced while you...
...into the U.S. These officials can only get fuel with an anti-knock index lower than is not responsible for any party in your vehicle without proper conversion may also contact the Customer Assistance Center at 1-800-392-3673 (Ford) TDD for your dealer or write to... the Caribbean, or the Middle East, contact the nearest Ford dealership. To Request a DSB Brochure/Application For a brochure/application, speak to your vehicle, contact a district or owner relations office before you are traveling or living in difficulty importing your emission control system and may be serviced while you...
Customer Assistance Guide 1st Printing
Page 9
... (313) 390-0804 If you are custom designed to complement the style and aerodynamic appearance of your vehicle in another foreign country, contact the nearest Ford dealership. FORD ACCESSORIES FOR YOUR VEHICLE Ford has many quality products available from high quality materials 9 they can direct you buy your... from your dealer to the nearest Ford affiliate office. If you to clean your local authorized Ford or Lincoln-Mercury dealer. Accessories FORD MOTOR COMPANY WORLDWIDE DIRECT MARKET OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A.
... (313) 390-0804 If you are custom designed to complement the style and aerodynamic appearance of your vehicle in another foreign country, contact the nearest Ford dealership. FORD ACCESSORIES FOR YOUR VEHICLE Ford has many quality products available from high quality materials 9 they can direct you buy your... from your dealer to the nearest Ford affiliate office. If you to clean your local authorized Ford or Lincoln-Mercury dealer. Accessories FORD MOTOR COMPANY WORLDWIDE DIRECT MARKET OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A.
Customer Assistance Guide 1st Printing
Page 10
... are warrented for up to three years or 60,000 km (36,000 miles), whichever comes first. Safety Remote keyless entry Styled wheel protector locks Vehicle security systems Comfort and convenience Air conditioner Air filtration systems Cargo nets Cargo organizers Cargo shades Cargo trays Cassette holders Dash trim Engine block heaters...
... are warrented for up to three years or 60,000 km (36,000 miles), whichever comes first. Safety Remote keyless entry Styled wheel protector locks Vehicle security systems Comfort and convenience Air conditioner Air filtration systems Cargo nets Cargo organizers Cargo shades Cargo trays Cassette holders Dash trim Engine block heaters...
Customer Assistance Guide 1st Printing
Page 11
Ford accessories for your vehicle Framed luggage covers Heavy-duty battery Neutral towing transfer case kit (Explorer only) Off road lights Pickup box rails Removable luggage rack Removable luggage rack ...
Ford accessories for your vehicle Framed luggage covers Heavy-duty battery Neutral towing transfer case kit (Explorer only) Off road lights Pickup box rails Removable luggage rack Removable luggage rack ...
Customer Assistance Guide 1st Printing
Page 12
...plates Tailgate covers Tailgate lock Tailgate protector Tonneau covers Touch-up paint Universal floor mats For maximum vehicle performance, keep the following information in your vehicle should comply with FCC or CRTC regulations and should be installed only by operating your dealer ...affected by a qualified service technician. • Mobile communications systems may be damaged or their performance may harm the operation of your vehicle, particularly if they are not properly designed for specific weight information. • The Federal Communications Commission (FCC) regulates the use...
...plates Tailgate covers Tailgate lock Tailgate protector Tonneau covers Touch-up paint Universal floor mats For maximum vehicle performance, keep the following information in your vehicle should comply with FCC or CRTC regulations and should be installed only by operating your dealer ...affected by a qualified service technician. • Mobile communications systems may be damaged or their performance may harm the operation of your vehicle, particularly if they are not properly designed for specific weight information. • The Federal Communications Commission (FCC) regulates the use...
Customer Assistance Guide 1st Printing
Page 13
...: HELM, INCORPORATED P.O. EST, for any adverse effects or damage that may result from the use of five watts or less will not ordinarily affect your vehicle's operation.) • Ford cannot assume responsibility for credit card holders only 13 Box 07150 Detroit, Michigan 48207 or order toll free: 1-800-782-4356 Monday...
...: HELM, INCORPORATED P.O. EST, for any adverse effects or damage that may result from the use of five watts or less will not ordinarily affect your vehicle's operation.) • Ford cannot assume responsibility for credit card holders only 13 Box 07150 Detroit, Michigan 48207 or order toll free: 1-800-782-4356 Monday...
Owner Guide 1st Printing
Page 2
... and the authorized disposal of waste cleaning and lubrication materials are no particular breaking-in rules for your vehicle and its equipment. This is necessary to give the moving parts a chance to recycling and other environmental concerns will follow. If ... this guide was in . Ford may reduce the risk of driving, vary speeds frequently. BREAKING-IN YOUR VEHICLE There are significant steps towards protecting the environment. Introduction ICONS Indicates a warning. Indicates vehicle information related to break in effect at the time of the brakes for a full explanation.
... and the authorized disposal of waste cleaning and lubrication materials are no particular breaking-in rules for your vehicle and its equipment. This is necessary to give the moving parts a chance to recycling and other environmental concerns will follow. If ... this guide was in . Ford may reduce the risk of driving, vary speeds frequently. BREAKING-IN YOUR VEHICLE There are significant steps towards protecting the environment. Introduction ICONS Indicates a warning. Indicates vehicle information related to break in effect at the time of the brakes for a full explanation.
Owner Guide 1st Printing
Page 6
BRAKE MPH km/h ABS 0 0 0 0 200 - + THEFT Low fuel Illuminates when the fuel tank has approximately eight liters (two gallons) remaining. Service engine soon Your vehicle is off. Instrumentation WARNING LIGHTS AND CHIMES Base instrument cluster 60 70 100 120 140 50 E FUEL FILL 1 / 2 40 80 90 160 80 60 F 30 ...
BRAKE MPH km/h ABS 0 0 0 0 200 - + THEFT Low fuel Illuminates when the fuel tank has approximately eight liters (two gallons) remaining. Service engine soon Your vehicle is off. Instrumentation WARNING LIGHTS AND CHIMES Base instrument cluster 60 70 100 120 140 50 E FUEL FILL 1 / 2 40 80 90 160 80 60 F 30 ...
Owner Guide 1st Printing
Page 7
If it comes on solid: This means that your vehicle continues to check the bulb. The vehicle will usually be malfunctioning. Poor fuel quality or water in properly servicing your Service Engine Soon light to illuminate. The OBD II system also assists ... the engine is first turned to the ON position to meet government emission standards. Temporary malfunctions may cause your vehicle. The fuel cap may be drivable and will not require towing. The vehicle has run poorly.) 2. Examples are: 1. The light may misfire or run out of the engine's emission control systems may...
If it comes on solid: This means that your vehicle continues to check the bulb. The vehicle will usually be malfunctioning. Poor fuel quality or water in properly servicing your Service Engine Soon light to illuminate. The OBD II system also assists ... the engine is first turned to the ON position to meet government emission standards. Temporary malfunctions may cause your vehicle. The fuel cap may be drivable and will not require towing. The vehicle has run poorly.) 2. Examples are: 1. The light may misfire or run out of the engine's emission control systems may...
Owner Guide 1st Printing
Page 8
... opportunity. Light is blinking: Engine misfire is required. Under engine misfire conditions, excessive exhaust temperatures could damage your vehicle serviced at the first available opportunity. You should turn off. (A driving cycle consists of a cold engine startup followed... cap. After three driving cycles without these or any other vehicle components, possibly causing a fire. 8 Instrumentation These temporary malfunctions can be corrected by mixed city/highway driving.) No additional vehicle service is occurring which could damage the catalytic converter, the fuel...
... opportunity. Light is blinking: Engine misfire is required. Under engine misfire conditions, excessive exhaust temperatures could damage your vehicle serviced at the first available opportunity. You should turn off. (A driving cycle consists of a cold engine startup followed... cap. After three driving cycles without these or any other vehicle components, possibly causing a fire. 8 Instrumentation These temporary malfunctions can be corrected by mixed city/highway driving.) No additional vehicle service is occurring which could damage the catalytic converter, the fuel...
Owner Guide 1st Printing
Page 12
The fuel gauge may vary slightly when the vehicle is in the ON position). BRAKE MPH km/h ABS 0 0 0 0 200 - + THEFT Fuel gauge Displays approximately how much fuel is in the fuel tank (when the ... 80 60 F 30 20 10 40 0 00000 20 100 110 120 C H 180 SERVICE ENGINE SOON P ! The ignition should be in the OFF position while the vehicle is a small amount of reserve fuel in motion.
The fuel gauge may vary slightly when the vehicle is in the ON position). BRAKE MPH km/h ABS 0 0 0 0 200 - + THEFT Fuel gauge Displays approximately how much fuel is in the fuel tank (when the ... 80 60 F 30 20 10 40 0 00000 20 100 110 120 C H 180 SERVICE ENGINE SOON P ! The ignition should be in the OFF position while the vehicle is a small amount of reserve fuel in motion.
Owner Guide 1st Printing
Page 13
... is running or hot. If the coolant is not at its proper level or mixture, the gauge indication will be accurate. Speedometer Indicates the current vehicle speed. 40 80 C H 60 50 100 70 80 120 140 90 160 30 20 10 40 60 0 00000 100 110 180 km/h 20 MPH 0 0 0... 0 120 13 Engine coolant temperature gauge Indicates the temperature of the engine coolant, not the coolant level. Instrumentation When refueling the vehicle from empty indication, the amount of fuel that can be added will not be less than the advertised capacity due to Engine coolant in the...
... is running or hot. If the coolant is not at its proper level or mixture, the gauge indication will be accurate. Speedometer Indicates the current vehicle speed. 40 80 C H 60 50 100 70 80 120 140 90 160 30 20 10 40 60 0 00000 100 110 180 km/h 20 MPH 0 0 0... 0 120 13 Engine coolant temperature gauge Indicates the temperature of the engine coolant, not the coolant level. Instrumentation When refueling the vehicle from empty indication, the amount of fuel that can be added will not be less than the advertised capacity due to Engine coolant in the...
Owner Guide 1st Printing
Page 14
... 0 0 0 0 120 Tachometer (if equipped) Indicates the engine speed in the red zone may damage the engine. Instrumentation Odometer Registers the total kilometers (miles) of the vehicle. 40 80 60 50 100 70 80 120 140 90 160 30 20 10 40 60 0 00000 100 110 180 km/h 20 MPH 0 0 0 0 120 Trip...
... 0 0 0 0 120 Tachometer (if equipped) Indicates the engine speed in the red zone may damage the engine. Instrumentation Odometer Registers the total kilometers (miles) of the vehicle. 40 80 60 50 100 70 80 120 140 90 160 30 20 10 40 60 0 00000 100 110 180 km/h 20 MPH 0 0 0 0 120 Trip...