Customer Assistance Guide 1st Printing
Page 5
... the assistance center make an appointment for you at the repair location, explain your concern fully to review your concern. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of any applicable written new vehicle warranty are still not...
... the assistance center make an appointment for you at the repair location, explain your concern fully to review your concern. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of any applicable written new vehicle warranty are still not...
Customer Assistance Guide 1st Printing
Page 6
... Motor Company representative are chosen because of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees. Dealers are asked to submit statements at receipt of your case reviewed you will receive an acknowledgment indicating: • the file number assigned to the address provided...
... Motor Company representative are chosen because of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees. Dealers are asked to submit statements at receipt of your case reviewed you will receive an acknowledgment indicating: • the file number assigned to the address provided...
Customer Assistance Guide 1st Printing
Page 7
...a brief description of your unresolved concern • a brief summary of the action taken by Ford Motor Company. Making a decision Board members review all available information related to each case within 36 months and 36,000 miles of the warranty start date, you a decision letter and a...be presented as evidence 7 After a case is within 40 days of receiving the consumer's application form. The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case...
...a brief description of your unresolved concern • a brief summary of the action taken by Ford Motor Company. Making a decision Board members review all available information related to each case within 36 months and 36,000 miles of the warranty start date, you a decision letter and a...be presented as evidence 7 After a case is within 40 days of receiving the consumer's application form. The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case...