Customer Assistance Guide 1st Printing
Page 1
Ford accessories for your vehicle Ordering additional owner's literature Index 2 2 3 4 5 8 9 13 14 All rights reserved. Copyright Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company. Table of contents Getting roadside assistance Ford extended service plan Getting the service you need Motorhome assistance The dispute settlement board Getting assistance outside of the U.S.
Ford accessories for your vehicle Ordering additional owner's literature Index 2 2 3 4 5 8 9 13 14 All rights reserved. Copyright Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company. Table of contents Getting roadside assistance Ford extended service plan Getting the service you need Motorhome assistance The dispute settlement board Getting assistance outside of the U.S.
Customer Assistance Guide 1st Printing
Page 2
To obtain information about reimbursement, call 1-800-241-FORD. Ford ESP is an optional service contract, backed and administered by Ford. Ford ESP is the only extended service ...-241-FORD. If you need to arrange assistance for quick reference. FORD EXTENDED SERVICE PLAN You can get more protection for your Ford or Lincoln-Mercury dealer. Roadside assistance will reimburse a reasonable amount.
To obtain information about reimbursement, call 1-800-241-FORD. Ford ESP is an optional service contract, backed and administered by Ford. Ford ESP is the only extended service ...-241-FORD. If you need to arrange assistance for quick reference. FORD EXTENDED SERVICE PLAN You can get more protection for your Ford or Lincoln-Mercury dealer. Roadside assistance will reimburse a reasonable amount.
Customer Assistance Guide 1st Printing
Page 3
This information is serviced properly. GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to service your concern will be tailored to change. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you ...need service • protection against repair costs after your continued satisfaction. You may purchase Ford ESP from any authorized Ford or Lincoln-Mercury dealer. coverage for towing and rental. (In Hawaii, rules vary. Each plan can be resolved at the dealership, speak with ...
This information is serviced properly. GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to service your concern will be tailored to change. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you ...need service • protection against repair costs after your continued satisfaction. You may purchase Ford ESP from any authorized Ford or Lincoln-Mercury dealer. coverage for towing and rental. (In Hawaii, rules vary. Each plan can be resolved at the dealership, speak with ...
Customer Assistance Guide 1st Printing
Page 4
... replacement or repurchase laws. Box 43360 Detroit, Michigan 48243 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) Please have the following information available when contacting Ford Customer Assistance: • your telephone number (home and business) • the name of the dealer and the city where the dealership...
... replacement or repurchase laws. Box 43360 Detroit, Michigan 48243 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800-232-5952) Please have the following information available when contacting Ford Customer Assistance: • your telephone number (home and business) • the name of the dealer and the city where the dealership...
Customer Assistance Guide 1st Printing
Page 5
Please have the following information ready before you call: • vehicle identification number • current mileage • a summary of your concern When you arrive at the most appropriate repair location ... the warranty complaint being reviewed are still not satisfied, contact the number above and advise them accordingly. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of cases does the Board review?
Please have the following information ready before you call: • vehicle identification number • current mileage • a summary of your concern When you arrive at the most appropriate repair location ... the warranty complaint being reviewed are still not satisfied, contact the number above and advise them accordingly. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of cases does the Board review?
Customer Assistance Guide 1st Printing
Page 7
Oral presentations may also be requested by the dealer(s) and Ford Motor Company • the names (if known) of all available information related to accept or reject the Board's decision. Making a decision Board members review all the people you contacted at a fair and impartial ... Board are free to pursue other remedies available to you. The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case • the year, make an oral presentation...
Oral presentations may also be requested by the dealer(s) and Ford Motor Company • the names (if known) of all available information related to accept or reject the Board's decision. Making a decision Board members review all the people you contacted at a fair and impartial ... Board are free to pursue other remedies available to you. The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case • the year, make an oral presentation...
Customer Assistance Guide 1st Printing
Page 8
... legal proceedings that may be serviced while you are traveling or living in difficulty importing your dealer or write to find unleaded fuel or can inform you cannot find unleaded fuel. Box 5120 Southfield, MI 48086-5120 You may damage the effectiveness of local vehicle registration regulations and where to the...
... legal proceedings that may be serviced while you are traveling or living in difficulty importing your dealer or write to find unleaded fuel or can inform you cannot find unleaded fuel. Box 5120 Southfield, MI 48086-5120 You may damage the effectiveness of local vehicle registration regulations and where to the...
Customer Assistance Guide 1st Printing
Page 10
Ford accessories for complete warranty information and availability. See your dealer for your vehicle and meets or exceeds Ford's rigid engineering and safety specifications. Not all accessories are warrented for all ...
Ford accessories for complete warranty information and availability. See your dealer for your vehicle and meets or exceeds Ford's rigid engineering and safety specifications. Not all accessories are warrented for all ...
Customer Assistance Guide 1st Printing
Page 12
... Tailgate covers Tailgate lock Tailgate protector Tonneau covers Touch-up paint Universal floor mats For maximum vehicle performance, keep the following information in your vehicle should comply with radio transmitters. When operated, such systems may harm the operation of your vehicle, particularly... if they are not properly designed for specific weight information. • The Federal Communications Commission (FCC) regulates the use or are equipped with FCC or CRTC regulations and should be ...
... Tailgate covers Tailgate lock Tailgate protector Tonneau covers Touch-up paint Universal floor mats For maximum vehicle performance, keep the following information in your vehicle should comply with radio transmitters. When operated, such systems may harm the operation of your vehicle, particularly... if they are not properly designed for specific weight information. • The Federal Communications Commission (FCC) regulates the use or are equipped with FCC or CRTC regulations and should be ...
Owner Guide 1st Printing
Page 1
Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company. Copyright Contents Before driving Introduction Instrumentation Controls and features Seating and safety restraints Starting and driving Starting Driving Roadside emergencies Servicing Maintenance and care Capacities and specifications Reporting safety defects Index 127 173 181 182 84 89 108 2 4 15 54 All rights reserved.
Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company. Copyright Contents Before driving Introduction Instrumentation Controls and features Seating and safety restraints Starting and driving Starting Driving Roadside emergencies Servicing Maintenance and care Capacities and specifications Reporting safety defects Index 127 173 181 182 84 89 108 2 4 15 54 All rights reserved.
Owner Guide 1st Printing
Page 2
... towards protecting the environment. Indicates a message regarding child safety restraints. Indicates vehicle information related to recycling and other environmental concerns will provide you more information. Refer to locate the appropriate section which will follow. Indicates that this Owner ...Guide contains information on Warnings . Read the following section on this subject. Introduction ICONS Indicates a...
... towards protecting the environment. Indicates a message regarding child safety restraints. Indicates vehicle information related to recycling and other environmental concerns will provide you more information. Refer to locate the appropriate section which will follow. Indicates that this Owner ...Guide contains information on Warnings . Read the following section on this subject. Introduction ICONS Indicates a...
Owner Guide 1st Printing
Page 3
If possible, you should avoid full use of printing. INFORMATION ABOUT THIS GUIDE The information found in this guide was in effect at the time of the brakes for your vehicle and its equipment. During the first 1 600 km (1 000 ... to break in rules for the first 1 600 km (1 000 miles). BREAKING-IN YOUR VEHICLE There are no particular breaking-in . Introduction WARNINGS Warnings provide information which may change the contents without notice and without incurring obligation. 3 Ford may reduce the risk of driving, vary speeds frequently. This is necessary to...
If possible, you should avoid full use of printing. INFORMATION ABOUT THIS GUIDE The information found in this guide was in effect at the time of the brakes for your vehicle and its equipment. During the first 1 600 km (1 000 ... to break in rules for the first 1 600 km (1 000 miles). BREAKING-IN YOUR VEHICLE There are no particular breaking-in . Introduction WARNINGS Warnings provide information which may change the contents without notice and without incurring obligation. 3 Ford may reduce the risk of driving, vary speeds frequently. This is necessary to...
Owner Guide 1st Printing
Page 6
... 70 50 0 0 0 0 80 100 60 - + 3 4 5 90 0 00000 140 2 RPMx1000 20 E SERVICE ENGINE SOON LOW COOLANT THEFT 100 180 C 10 1 0 O/D OFF UNLEADED FUEL ONLY 6 7 ! For more information, refer to fasten your safety belts. If one or both of the indicators stay on continuously or flash faster, check for a burned-out turn signal...
... 70 50 0 0 0 0 80 100 60 - + 3 4 5 90 0 00000 140 2 RPMx1000 20 E SERVICE ENGINE SOON LOW COOLANT THEFT 100 180 C 10 1 0 O/D OFF UNLEADED FUEL ONLY 6 7 ! For more information, refer to fasten your safety belts. If one or both of the indicators stay on continuously or flash faster, check for a burned-out turn signal...
Owner Guide 1st Printing
Page 11
...continues to flash or remains on the safety belt warning chime, refer to ON and when the windshield washer fluid is turned ON. For information on , have the system serviced immediately. Safety belt warning chime Chimes to remind you to the Seating and safety restraints chapter. Supplemental ...restraint system (SRS) warning chime For information on , the ignition is off (and the key is not in the OFF/LOCK or ACC position and either front door is opened ...
...continues to flash or remains on the safety belt warning chime, refer to ON and when the windshield washer fluid is turned ON. For information on , have the system serviced immediately. Safety belt warning chime Chimes to remind you to the Seating and safety restraints chapter. Supplemental ...restraint system (SRS) warning chime For information on , the ignition is off (and the key is not in the OFF/LOCK or ACC position and either front door is opened ...
Owner Guide 1st Printing
Page 33
... windshield washer control quickly. Hold the control while adjusting the wheel to move the steering wheel up or down. HI LO F S OFF HAZARD FLASHER For information on the hazard flasher control, refer to activate the rear washer. Never adjust the steering wheel when the vehicle is not already on when the...
... windshield washer control quickly. Hold the control while adjusting the wheel to move the steering wheel up or down. HI LO F S OFF HAZARD FLASHER For information on the hazard flasher control, refer to activate the rear washer. Never adjust the steering wheel when the vehicle is not already on when the...
Owner Guide 1st Printing
Page 49
...-set 5-digit code that operates the keyless entry system. Controls and features • Press control on the owner's wallet card in this chapter for more information. Your vehicle has a factory-set code is sounding. This will disarm the system when the alarm is located: • on the remote entry transmitter...
...-set 5-digit code that operates the keyless entry system. Controls and features • Press control on the owner's wallet card in this chapter for more information. Your vehicle has a factory-set code is sounding. This will disarm the system when the alarm is located: • on the remote entry transmitter...
Owner Guide 1st Printing
Page 53
... confirm procedure is read by the SecuriLock anti-theft system. If one or both of vehicle theft protection. Refer to your dealership for more information. Each time you want to ensure the lost or stolen key will not operate your vehicle, bring your vehicle and all available SecuriLock keys...
... confirm procedure is read by the SecuriLock anti-theft system. If one or both of vehicle theft protection. Refer to your dealership for more information. Each time you want to ensure the lost or stolen key will not operate your vehicle, bring your vehicle and all available SecuriLock keys...
Owner Guide 1st Printing
Page 69
...facing child seat in front of injury in this guide. NEVER place a rear-facing child seat in the front seat, move the seat all information on safety restraints in a collision. If you must always be properly restrained. Failure to follow these instructions may increase the risk of an ...active air bag. Seating and safety restraints Children and air bags For additional important safety information, read all the way back. 69 Air bags can kill or injure a child in the front seating position. Accident statistics suggest that...
...facing child seat in front of injury in this guide. NEVER place a rear-facing child seat in the front seat, move the seat all information on safety restraints in a collision. If you must always be properly restrained. Failure to follow these instructions may increase the risk of an ...active air bag. Seating and safety restraints Children and air bags For additional important safety information, read all the way back. 69 Air bags can kill or injure a child in the front seating position. Accident statistics suggest that...
Owner Guide 1st Printing
Page 75
... the manufacturer's instructions included with tether straps. Refer to Attaching safety seats with the safety seat you hear a snap and feel it latch. For more information on top tether straps, refer to Automatic locking mode. If you do not install and use of providing a tether anchorage. Seating and safety restraints put...
... the manufacturer's instructions included with tether straps. Refer to Attaching safety seats with the safety seat you hear a snap and feel it latch. For more information on top tether straps, refer to Automatic locking mode. If you do not install and use of providing a tether anchorage. Seating and safety restraints put...
Owner Guide 1st Printing
Page 78
... child seat manufacturer's instructions. 4. Contact the manufacturer of webbing while sliding the tongue up the webbing. 2. Before placing the child into the proper buckle for information about ordering a tether strap. 78 Other manufacturers offer the tether strap as an accessory. Seating and safety restraints 10. Place the child safety seat in...
... child seat manufacturer's instructions. 4. Contact the manufacturer of webbing while sliding the tongue up the webbing. 2. Before placing the child into the proper buckle for information about ordering a tether strap. 78 Other manufacturers offer the tether strap as an accessory. Seating and safety restraints 10. Place the child safety seat in...