Customer Assistance Guide 1st Printing
Page 6
...vehicle limited warranty items covered by an independent consulting firm. Dealers are chosen because of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are recruited and trained by a service contract alleged liability claims property damage where the...Board is determined to be eligible, you must complete the application in the DSB brochure and mail it is required to review commercial vehicles) • vehicles which are no longer in the customer's possession Complaints involving vehicles on which applicable new ...
...vehicle limited warranty items covered by an independent consulting firm. Dealers are chosen because of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are recruited and trained by a service contract alleged liability claims property damage where the...Board is determined to be eligible, you must complete the application in the DSB brochure and mail it is required to review commercial vehicles) • vehicles which are no longer in the customer's possession Complaints involving vehicles on which applicable new ...
Customer Assistance Guide 1st Printing
Page 7
... or repair orders relevant to the case • the year, make an oral presentation before the Board. Making a decision Board members review all the people you contacted at a fair and impartial decision. Every effort will be made to resolve each complaint, including oral presentations,... and arrive at the dealership(s) • a description of the action you a decision letter and a form on which to do so on consumers who sold or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken by Ford Motor...
... or repair orders relevant to the case • the year, make an oral presentation before the Board. Making a decision Board members review all the people you contacted at a fair and impartial decision. Every effort will be made to resolve each complaint, including oral presentations,... and arrive at the dealership(s) • a description of the action you a decision letter and a form on which to do so on consumers who sold or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken by Ford Motor...