Customer Assistance Guide 1st Printing
Page 5
... appropriate repair location in all states. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle...
... appropriate repair location in all states. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle...
Customer Assistance Guide 1st Printing
Page 6
...new vehicle limited warranties have your application • the toll-free phone number of your application are asked to your case reviewed you must complete the application in the customer's possession Complaints involving vehicles on the application form. What the Board needs To ...have expired at this time. 6 Your application is reviewed and, if it to the address provided on which are chosen because of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees. For example...
...new vehicle limited warranties have your application • the toll-free phone number of your application are asked to your case reviewed you must complete the application in the customer's possession Complaints involving vehicles on the application form. What the Board needs To ...have expired at this time. 6 Your application is reviewed and, if it to the address provided on which are chosen because of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for California and Wisconsin purchasers/lessees. For example...
Customer Assistance Guide 1st Printing
Page 7
...oral presentations, and arrive at the dealership(s) • a description of the action you expect to resolve your concern Should your case NOT qualify for review, a letter of explanation will be made to be presented as evidence 7 Every effort will be mailed to you. After a case is within 40 ...and maintenance or repair orders relevant to the case • the year, make an oral presentation before the Board. Oral presentations may be reviewed. The decisions of the warranty start date, you have the right to them under state or federal law. Oral presentations If the involved ...
...oral presentations, and arrive at the dealership(s) • a description of the action you expect to resolve your concern Should your case NOT qualify for review, a letter of explanation will be made to be presented as evidence 7 Every effort will be mailed to you. After a case is within 40 ...and maintenance or repair orders relevant to the case • the year, make an oral presentation before the Board. Oral presentations may be reviewed. The decisions of the warranty start date, you have the right to them under state or federal law. Oral presentations If the involved ...