Customer Assistance Guide 1st Printing
Page 5
... number above and advise them accordingly. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle...
... number above and advise them accordingly. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle...
Customer Assistance Guide 1st Printing
Page 6
Board membership The Board consists of: • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are chosen because of the DSB's independent administrator Your dealership and a Ford Motor Company representative are not ... Dispute Settlement Board is determined to be eligible, you must complete the application in the DSB brochure and mail it is required to review commercial vehicles) • vehicles which are no longer in the customer's possession Complaints involving vehicles on the application form. Your application is...
Board membership The Board consists of: • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are chosen because of the DSB's independent administrator Your dealership and a Ford Motor Company representative are not ... Dispute Settlement Board is determined to be eligible, you must complete the application in the DSB brochure and mail it is required to review commercial vehicles) • vehicles which are no longer in the customer's possession Complaints involving vehicles on the application form. Your application is...
Customer Assistance Guide 1st Printing
Page 7
... Company • the names (if known) of all the people you contacted at a fair and impartial decision. Making a decision Board members review all available information related to each case within 36 months and 36,000 miles of the warranty start date, you a decision letter and a ...brief description of your unresolved concern • a brief summary of the action taken by Ford Motor Company. Oral presentations If the involved vehicle is reviewed, the Board mails you have the right to make , model, and Vehicle Identification Number (VIN) listed on the application. Indicate your choice ...
... Company • the names (if known) of all the people you contacted at a fair and impartial decision. Making a decision Board members review all available information related to each case within 36 months and 36,000 miles of the warranty start date, you a decision letter and a ...brief description of your unresolved concern • a brief summary of the action taken by Ford Motor Company. Oral presentations If the involved vehicle is reviewed, the Board mails you have the right to make , model, and Vehicle Identification Number (VIN) listed on the application. Indicate your choice ...