Customer Assistance Guide 1st Printing
Page 1
Copyright Ford accessories for your vehicle Ordering additional owner's literature Index 2 2 3 4 5 8 9 13 14 All rights reserved. Table of contents Getting roadside assistance Ford extended service plan Getting the service you need Motorhome assistance The dispute settlement board Getting assistance outside of the U.S. Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company.
Copyright Ford accessories for your vehicle Ordering additional owner's literature Index 2 2 3 4 5 8 9 13 14 All rights reserved. Table of contents Getting roadside assistance Ford extended service plan Getting the service you need Motorhome assistance The dispute settlement board Getting assistance outside of the U.S. Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company.
Customer Assistance Guide 1st Printing
Page 2
... ASSISTANCE To fully assist you should you have a flat tire • jump-start the battery if it in your wallet for quick reference. To obtain information about reimbursement, call 1-800-241-FORD. The service is the only extended service program with the Ford name on it and the only service contract... a vehicle concern, Ford Motor Company has a complimentary roadside assistance service hotline. FORD EXTENDED SERVICE PLAN You can get more protection for your Ford or Lincoln-Mercury dealer.
... ASSISTANCE To fully assist you should you have a flat tire • jump-start the battery if it in your wallet for quick reference. To obtain information about reimbursement, call 1-800-241-FORD. The service is the only extended service program with the Ford name on it and the only service contract... a vehicle concern, Ford Motor Company has a complimentary roadside assistance service hotline. FORD EXTENDED SERVICE PLAN You can get more protection for your Ford or Lincoln-Mercury dealer.
Customer Assistance Guide 1st Printing
Page 3
...throughout the United States and Canada, provided by a network of the dealership. See your dealer for ESP coverage. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you receive at this level. 3 In most cases, your concern will ...dealer for rentals; Your dealer has factory-trained technicians and the latest diagnostic equipment to any participating Ford Motor Company dealer. This information is serviced properly. Ask your new vehicle is subject to service your continued satisfaction. and • other benefits during the ...
...throughout the United States and Canada, provided by a network of the dealership. See your dealer for ESP coverage. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you receive at this level. 3 In most cases, your concern will ...dealer for rentals; Your dealer has factory-trained technicians and the latest diagnostic equipment to any participating Ford Motor Company dealer. This information is serviced properly. Ask your new vehicle is subject to service your continued satisfaction. and • other benefits during the ...
Customer Assistance Guide 1st Printing
Page 4
... vehicle • the vehicle identification number (VIN) listed on your vehicle ownership license If you still have a complaint involving a warranty dispute, you have the following information available when contacting Ford Customer Assistance: • your telephone number (home and business) • the name of the dealer and the city where the dealership...
... vehicle • the vehicle identification number (VIN) listed on your vehicle ownership license If you still have a complaint involving a warranty dispute, you have the following information available when contacting Ford Customer Assistance: • your telephone number (home and business) • the name of the dealer and the city where the dealership...
Customer Assistance Guide 1st Printing
Page 5
... Settlement Board may not be available in your area. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of your concern When you arrive at the most appropriate repair ... see the Service Manager to the warranty complaint being reviewed are eligible for consideration 5 What kinds of consequential expenses. Please have the following information ready before you call: • vehicle identification number • current mileage • a summary of any applicable written new vehicle warranty...
... Settlement Board may not be available in your area. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of your concern When you arrive at the most appropriate repair ... see the Service Manager to the warranty complaint being reviewed are eligible for consideration 5 What kinds of consequential expenses. Please have the following information ready before you call: • vehicle identification number • current mileage • a summary of any applicable written new vehicle warranty...
Customer Assistance Guide 1st Printing
Page 7
...including oral presentations, and arrive at the dealership(s) • a description of the action you . Making a decision Board members review all available information related to each case within 36 months and 36,000 miles of the warranty start date, you have the right to make , model, and...most states, and Ford, but not on the application. The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case • the year, make an oral presentation...
...including oral presentations, and arrive at the dealership(s) • a description of the action you . Making a decision Board members review all available information related to each case within 36 months and 36,000 miles of the warranty start date, you have the right to make , model, and...most states, and Ford, but not on the application. The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case • the year, make an oral presentation...
Customer Assistance Guide 1st Printing
Page 8
... leaded fuel in your vehicle without proper conversion may damage the effectiveness of local vehicle registration regulations and where to find unleaded fuel or can inform you of your emission control system and may also result in difficulty importing your vehicle back into the U.S. If the dealership cannot help outside the...
... leaded fuel in your vehicle without proper conversion may damage the effectiveness of local vehicle registration regulations and where to find unleaded fuel or can inform you of your emission control system and may also result in difficulty importing your vehicle back into the U.S. If the dealership cannot help outside the...
Customer Assistance Guide 1st Printing
Page 10
... or 60,000 km (36,000 miles), whichever comes first. Ford accessories are warrented for your dealer for all accessories are available for complete warranty information and availability.
... or 60,000 km (36,000 miles), whichever comes first. Ford accessories are warrented for your dealer for all accessories are available for complete warranty information and availability.
Customer Assistance Guide 1st Printing
Page 12
... technician. • Mobile communications systems may harm the operation of your vehicle, particularly if they are not properly designed for specific weight information. • The Federal Communications Commission (FCC) regulates the use or are not properly installed. Consult your dealer for automotive use of... covers Tailgate lock Tailgate protector Tonneau covers Touch-up paint Universal floor mats For maximum vehicle performance, keep the following information in your vehicle should be installed only by operating your 12 In addition, such systems may be damaged or their ...
... technician. • Mobile communications systems may harm the operation of your vehicle, particularly if they are not properly designed for specific weight information. • The Federal Communications Commission (FCC) regulates the use or are not properly installed. Consult your dealer for automotive use of... covers Tailgate lock Tailgate protector Tonneau covers Touch-up paint Universal floor mats For maximum vehicle performance, keep the following information in your vehicle should be installed only by operating your 12 In addition, such systems may be damaged or their ...
Owner Guide 1st Printing
Page 1
Copyright Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company. Contents Before driving Introduction Instrumentation Controls and features Seating and safety restraints Starting and driving Starting Driving Roadside emergencies Servicing Maintenance and care Capacities and specifications Reporting safety defects Index 107 142 148 149 77 82 94 2 3 23 57 All rights reserved.
Copyright Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company. Contents Before driving Introduction Instrumentation Controls and features Seating and safety restraints Starting and driving Starting Driving Roadside emergencies Servicing Maintenance and care Capacities and specifications Reporting safety defects Index 107 142 148 149 77 82 94 2 3 23 57 All rights reserved.
Owner Guide 1st Printing
Page 2
...possible, you should avoid full use of personal injury and prevent possible damage to recycling and other environmental concerns will follow. Indicates vehicle information related to others, your vehicle. Ford may reduce the risk of the brakes for a full explanation. Read the following section on Warnings... for the first 1 600 km (1 000 miles). INFORMATION ABOUT THIS GUIDE The information found in this guide was in effect at the time of driving, vary speeds frequently. WARNINGS Warnings provide...
...possible, you should avoid full use of personal injury and prevent possible damage to recycling and other environmental concerns will follow. Indicates vehicle information related to others, your vehicle. Ford may reduce the risk of the brakes for a full explanation. Read the following section on Warnings... for the first 1 600 km (1 000 miles). INFORMATION ABOUT THIS GUIDE The information found in this guide was in effect at the time of driving, vary speeds frequently. WARNINGS Warnings provide...
Owner Guide 1st Printing
Page 8
Safety belt Momentarily illuminates when the ignition is turned to the ON position to remind you to the Seating and safety restraints chapter. For more information, refer to fasten your safety belts. With the ABS light on and the engine ABS is still effective unless the brake warning light also remains ...
Safety belt Momentarily illuminates when the ignition is turned to the ON position to remind you to the Seating and safety restraints chapter. For more information, refer to fasten your safety belts. With the ABS light on and the engine ABS is still effective unless the brake warning light also remains ...
Owner Guide 1st Printing
Page 10
... Illuminates when the transmission control switch has been pushed. If light stays on or continues to Engine coolant in the Maintenance and care chapter. For information on , the OFF transmission does not shift into overdrive.
... Illuminates when the transmission control switch has been pushed. If light stays on or continues to Engine coolant in the Maintenance and care chapter. For information on , the OFF transmission does not shift into overdrive.
Owner Guide 1st Printing
Page 11
Supplemental restraint system (SRS) warning chime For information on the safety belt warning chime, refer to the Seating and safety restraints chapter. Headlamps on warning chime Sounds...-ignition warning chime Sounds when the key is left in the ignition in the ignition) and either front door is opened . For information on the SRS warning chime, refer to the Seating and safety restraints chapter. It will be lit for a minimum of four seconds...and the key is not in the OFF/LOCK or ACC position and either front door is opened . For more information, refer to fasten your safety belts.
Supplemental restraint system (SRS) warning chime For information on the safety belt warning chime, refer to the Seating and safety restraints chapter. Headlamps on warning chime Sounds...-ignition warning chime Sounds when the key is left in the ignition in the ignition) and either front door is opened . For information on the SRS warning chime, refer to the Seating and safety restraints chapter. It will be lit for a minimum of four seconds...and the key is not in the OFF/LOCK or ACC position and either front door is opened . For more information, refer to fasten your safety belts.
Owner Guide 1st Printing
Page 14
Instrumentation • Optional instrument cluster S km km/h MPH Odometer Registers the total kilometers (miles) of the vehicle. • Standard instrument cluster 20 10 50 40 60 80 60 70 100 120 80 140 90 160 30 40 20 0000000 100 110 120 180 0 0 0 MPH 0 km/h 200 • Optional instrument cluster S km km/h MPH Refer to Electronic Message Center for information on how to switch the display from metric to English measurements. 14
Instrumentation • Optional instrument cluster S km km/h MPH Odometer Registers the total kilometers (miles) of the vehicle. • Standard instrument cluster 20 10 50 40 60 80 60 70 100 120 80 140 90 160 30 40 20 0000000 100 110 120 180 0 0 0 MPH 0 km/h 200 • Optional instrument cluster S km km/h MPH Refer to Electronic Message Center for information on how to switch the display from metric to English measurements. 14
Owner Guide 1st Printing
Page 21
... /GAL LTR/100 km CHECK AIR SUSPENSION OVERDRIVE OFF LOW WASHER FLUID TRUNK AJAR DOOR AJAR km MILES /GAL LTR/100 km 21 For more information on to indicate a possible system fault. Overdrive off or to indicate that the air suspension switch is off Illuminates when the transmission control switch (TCS...
... /GAL LTR/100 km CHECK AIR SUSPENSION OVERDRIVE OFF LOW WASHER FLUID TRUNK AJAR DOOR AJAR km MILES /GAL LTR/100 km 21 For more information on to indicate a possible system fault. Overdrive off or to indicate that the air suspension switch is off Illuminates when the transmission control switch (TCS...
Owner Guide 1st Printing
Page 40
... Universal Transmitter, you do not successfully program the HomeLink Universal Transmitter after repeated attempts, refer to prevent potential harm or damage. For more information on this includes any garage door opener that people and objects are out to the way to Training a rolling code which cannot detect an object...
... Universal Transmitter, you do not successfully program the HomeLink Universal Transmitter after repeated attempts, refer to prevent potential harm or damage. For more information on this includes any garage door opener that people and objects are out to the way to Training a rolling code which cannot detect an object...
Owner Guide 1st Printing
Page 53
... Programming spare SecuriLock keys for an extended period of vehicle theft protection. Each time you start . Theft indicator The theft indicator on for more information. Controls and features Replacing lost or • you want to ensure the lost or stolen key will not operate your vehicle, bring your vehicle and...
... Programming spare SecuriLock keys for an extended period of vehicle theft protection. Each time you start . Theft indicator The theft indicator on for more information. Controls and features Replacing lost or • you want to ensure the lost or stolen key will not operate your vehicle, bring your vehicle and...
Owner Guide 1st Printing
Page 55
.... Your vehicle has a factory-set code (keypad will flash on the keyless entry keypad, press the middle of the vehicle doors will light for more information. Enter your dealership to ensure a good activation. 1 2 3 4 5 6 7 8 9 0 Programming your own 5 digit personal entry code. All of the controls to have the spare SecuriLock key...
.... Your vehicle has a factory-set code (keypad will flash on the keyless entry keypad, press the middle of the vehicle doors will light for more information. Enter your dealership to ensure a good activation. 1 2 3 4 5 6 7 8 9 0 Programming your own 5 digit personal entry code. All of the controls to have the spare SecuriLock key...
Owner Guide 1st Printing
Page 68
Children and air bags For additional important safety information, read all information on or over the air bag inflation area may increase the risk of injury in the center front seating position. Do not attempt to service, ... you can while still reaching the pedals comfortably. • Recline the seat one or two notches from the airbag: • Move your Ford or Lincoln-Mercury dealer. The right front passenger air bag is not designed to restrain occupants in a collision. 68 Failure to follow these instructions may cause those objects...
Children and air bags For additional important safety information, read all information on or over the air bag inflation area may increase the risk of injury in the center front seating position. Do not attempt to service, ... you can while still reaching the pedals comfortably. • Recline the seat one or two notches from the airbag: • Move your Ford or Lincoln-Mercury dealer. The right front passenger air bag is not designed to restrain occupants in a collision. 68 Failure to follow these instructions may cause those objects...