Customer Assistance Guide 1st Printing
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Contents Getting roadside assistance Ford Extended Service Plan Getting the service you need The Dispute Settlement Board Getting assistance outside of the US Ordering service publications Accessories Ordering additional owner literature Index 2 2 3 4 7 9 10 13 14 1
Contents Getting roadside assistance Ford Extended Service Plan Getting the service you need The Dispute Settlement Board Getting assistance outside of the US Ordering service publications Accessories Ordering additional owner literature Index 2 2 3 4 7 9 10 13 14 1
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... you have a vehicle concern, Ford Motor Company has a complimentary roadside assistance service hotline. Ford ESP is unavailable in your wallet for your Ford or Lincoln-Mercury dealer. To receive roadside assistance, call 1-800-241-FORD. Should you have a flat tire • jump-start the battery if it and the only service...
... you have a vehicle concern, Ford Motor Company has a complimentary roadside assistance service hotline. Ford ESP is unavailable in your wallet for your Ford or Lincoln-Mercury dealer. To receive roadside assistance, call 1-800-241-FORD. Should you have a flat tire • jump-start the battery if it and the only service...
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...Bumper to service your vehicle. GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to Bumper Warranty expires; Ford strongly recommends taking your vehicle to ensure your new vehicle is serviced properly. Ford and Lincoln...outside the United States and Canada are not satisfied with original equipment reliability. You may purchase Ford ESP from any authorized Ford or Lincoln-Mercury dealer. Customer assistance Ford ESP is subject to fit your own driving needs, including reimbursement benefits for towing and rental. (In Hawaii...
...Bumper to service your vehicle. GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to Bumper Warranty expires; Ford strongly recommends taking your vehicle to ensure your new vehicle is serviced properly. Ford and Lincoln...outside the United States and Canada are not satisfied with original equipment reliability. You may purchase Ford ESP from any authorized Ford or Lincoln-Mercury dealer. Customer assistance Ford ESP is subject to fit your own driving needs, including reimbursement benefits for towing and rental. (In Hawaii...
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This dispute handling procedure is not required prior to enforcing state created rights or other rights which are away from home when your vehicle needs service, or if you need more help you: Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O. Contacting the Dispute Settlement Board Away from home If you are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. Box 43360 Detroit, Michigan 48243 1-800-392-3673 (FORD) (TDD for warranty disputes • available free to help than the dealership could provide, contact the Ford ...
This dispute handling procedure is not required prior to enforcing state created rights or other rights which are away from home when your vehicle needs service, or if you need more help you: Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O. Contacting the Dispute Settlement Board Away from home If you are independent of the Magnuson-Moss Warranty Act or state replacement or repurchase laws. Box 43360 Detroit, Michigan 48243 1-800-392-3673 (FORD) (TDD for warranty disputes • available free to help than the dealership could provide, contact the Ford ...
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...the Dispute Settlement Board is required to review commercial vehicles) Complaints involving vehicles in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the new vehicle limited warranty that have expired at receipt of : • three consumer representatives ...• a Ford or Lincoln/Mercury dealer 5 The Board reviews all states. Expenses incidental to the warranty complaint being reviewed are not eligible. What kinds of ...
...the Dispute Settlement Board is required to review commercial vehicles) Complaints involving vehicles in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the new vehicle limited warranty that have expired at receipt of : • three consumer representatives ...• a Ford or Lincoln/Mercury dealer 5 The Board reviews all states. Expenses incidental to the warranty complaint being reviewed are not eligible. What kinds of ...
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Contacting the Dispute Settlement Board Consumer candidates for review, a letter of explanation will receive an acknowledgment indicating: • the file number assigned to make , model, and Vehicle Identification Number (VIN) listed on your vehicle ownership license • the date of repair(s) and kilometers (mileage) at the time of occurrence(s) • the current kilometers (mileage) • the name of the dealer who sold or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken with the dealer and Ford Motor ...
Contacting the Dispute Settlement Board Consumer candidates for review, a letter of explanation will receive an acknowledgment indicating: • the file number assigned to make , model, and Vehicle Identification Number (VIN) listed on your vehicle ownership license • the date of repair(s) and kilometers (mileage) at the time of occurrence(s) • the current kilometers (mileage) • the name of the dealer who sold or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken with the dealer and Ford Motor ...
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Ford Motor Company is not responsible for your vehicle, contact a district or owner relations office before you of local vehicle registration regulations and where to them under state and federal law. The decisions of the Board are traveling or living in your vehicle to the complaint, including oral presentations, if necessary. Before exporting your vehicle without proper conversion may damage the effectiveness of the Board may be initiated, where allowed by law. After a case is recommended for any party in difficulty importing your emission control system and may ...
Ford Motor Company is not responsible for your vehicle, contact a district or owner relations office before you of local vehicle registration regulations and where to them under state and federal law. The decisions of the Board are traveling or living in your vehicle to the complaint, including oral presentations, if necessary. Before exporting your vehicle without proper conversion may damage the effectiveness of the Board may be initiated, where allowed by law. After a case is recommended for any party in difficulty importing your emission control system and may ...
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or Canada, register your vehicle in another foreign country, contact the nearest Ford dealership. If the dealership employees cannot help you are in North America and then relocate outside of the U.S. If you to the nearest Ford affiliate office. Telephone: (313)594-4857 FAX: (313) 390-0804 If you , write or call : FORD MOTOR COMPANY WORLDWIDE EXPORT OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. Customer assistance nearest Ford dealership. If the dealership cannot help you, they can direct you buy your vehicle identification number...
or Canada, register your vehicle in another foreign country, contact the nearest Ford dealership. If the dealership employees cannot help you are in North America and then relocate outside of the U.S. If you to the nearest Ford affiliate office. Telephone: (313)594-4857 FAX: (313) 390-0804 If you , write or call : FORD MOTOR COMPANY WORLDWIDE EXPORT OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. Customer assistance nearest Ford dealership. If the dealership cannot help you, they can direct you buy your vehicle identification number...
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Friday 8:00 A.M. - 6:30 P.M. Friday 8:00 A.M. - 6:30 P.M. EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday - EST For Credit Card Holder Orders Only 9 Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S. RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday -
Friday 8:00 A.M. - 6:30 P.M. Friday 8:00 A.M. - 6:30 P.M. EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday - EST For Credit Card Holder Orders Only 9 Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S. RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday -
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In addition, each accessory is available through your local authorized Ford or Lincoln-Mercury dealer. Not all models. For best results, use the following or products of equivalent quality: Ford Custom Clearcoat Polish Ford Custom Silicone Gloss Polish Ford ...
In addition, each accessory is available through your local authorized Ford or Lincoln-Mercury dealer. Not all models. For best results, use the following or products of equivalent quality: Ford Custom Clearcoat Polish Ford Custom Silicone Gloss Polish Ford ...
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Accessories Travel equipment Console Console armrest Four seasons base rack Four seasons rack adapters • Bike adapter • Ski adapter (three pair) Heavy-duty battery Multi-sport removeable rack Multi-sport rack adapters • Bike adapter • Ski/snowboard adapter (4 pair) • Ski/snowboard adapter (6 pair) • Watersport adapter Speed control Soft luggage cover Trunk mount luggage rack Protection and appearance equipment Carpet floor mats Chemicals and paints Cleaners, waxes, and polishes Flat splash guards Full front end covers Lubricants and oils Mini-mask Molded ...
Accessories Travel equipment Console Console armrest Four seasons base rack Four seasons rack adapters • Bike adapter • Ski adapter (three pair) Heavy-duty battery Multi-sport removeable rack Multi-sport rack adapters • Bike adapter • Ski/snowboard adapter (4 pair) • Ski/snowboard adapter (6 pair) • Watersport adapter Speed control Soft luggage cover Trunk mount luggage rack Protection and appearance equipment Carpet floor mats Chemicals and paints Cleaners, waxes, and polishes Flat splash guards Full front end covers Lubricants and oils Mini-mask Molded ...
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In addition, such systems may be damaged or their performance may be installed only by operating your vehicle. (Citizens band [CB] transceivers, garage door openers, and other transmitters with outputs of five watts or less will not ordinarily affect your vehicle should be affected by a qualified service technician. • Mobile communications systems may harm the operation of your vehicle, particularly if they are not properly installed. such as indicated on the Safety compliance certification label). Accessories Step/sill plates Super seal rustproofing (unavailable in Canada) ...
In addition, such systems may be damaged or their performance may be installed only by operating your vehicle. (Citizens band [CB] transceivers, garage door openers, and other transmitters with outputs of five watts or less will not ordinarily affect your vehicle should be affected by a qualified service technician. • Mobile communications systems may harm the operation of your vehicle, particularly if they are not properly installed. such as indicated on the Safety compliance certification label). Accessories Step/sill plates Super seal rustproofing (unavailable in Canada) ...
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Ordering additional publications ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio: Make checks payable to: HELM, INCORPORATED P.O. EST, for credit card holder orders only 13 Box 07150 Detroit, Michigan 48207 or order toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m.
Ordering additional publications ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio: Make checks payable to: HELM, INCORPORATED P.O. EST, for credit card holder orders only 13 Box 07150 Detroit, Michigan 48207 or order toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m.
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Index Accessories ...10 Customer assistance away from home ...4 Customer Assistance Center, Ford (U.S.) ...4 Dispute Settlement Board ...4 Extended Service Plan, Ford ...2 Ford Dispute Settlement Board ..4 Order forms, service information ...9 Roadside assistance ...2 14
Index Accessories ...10 Customer assistance away from home ...4 Customer Assistance Center, Ford (U.S.) ...4 Dispute Settlement Board ...4 Extended Service Plan, Ford ...2 Ford Dispute Settlement Board ..4 Order forms, service information ...9 Roadside assistance ...2 14
Warranty Guide 1st Printing
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...remaining warranty coverages. When you need warranty repairs, Ford recommends that you and your vehicle begins with your vehicle to your 1997-model Ford or Mercury car or light truck. The warranty includes: ¬ New Vehicle Limited Warranty (page 4). ¬ Emissions Defect Warranties and... Emissions Performance Warranties which cover your selling dealer thank you are eligible for any authorized Ford or Mercury dealership for selecting one of our quality products. Our commitment to certain medium/heavy duty trucks over 10,000 pounds Gross Vehicle...
...remaining warranty coverages. When you need warranty repairs, Ford recommends that you and your vehicle begins with your vehicle to your 1997-model Ford or Mercury car or light truck. The warranty includes: ¬ New Vehicle Limited Warranty (page 4). ¬ Emissions Defect Warranties and... Emissions Performance Warranties which cover your selling dealer thank you are eligible for any authorized Ford or Mercury dealership for selecting one of our quality products. Our commitment to certain medium/heavy duty trucks over 10,000 pounds Gross Vehicle...
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In addition, if you with all your dealership immediately. CHECK YOUR VEHICLE We try to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip past us, and as a dealer demonstrator), whichever occurs first. at the assembly plant and the dealership, and we usually correct any damage or defect when you receive your vehicle, notify your automotive needs. If you see Dispute Settlement Board (page 28). MAINTAIN YOUR VEHICLE PROPERLY Your glove box contains an Owner Guide and a Service Guide booklet for reference and for recording ...
In addition, if you with all your dealership immediately. CHECK YOUR VEHICLE We try to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip past us, and as a dealer demonstrator), whichever occurs first. at the assembly plant and the dealership, and we usually correct any damage or defect when you receive your vehicle, notify your automotive needs. If you see Dispute Settlement Board (page 28). MAINTAIN YOUR VEHICLE PROPERLY Your glove box contains an Owner Guide and a Service Guide booklet for reference and for recording ...
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Sometimes Ford may offer a special adjustment program to your dealer or call 1-800-392-3673 (FORD) to learn whether any adjustment program is covered under the U.S. and • it was originally registered/licensed and operated in the United States or U.S. Check with this document to your vehicle identification number available. Federalized Territories; If this booklet apply to a U.S. Where state law requires, the tax must be charged for warranty repairs made during the warranty periods for Bumper to save the repair order or invoice. DO WARRANTIES APPLY IN ...
Sometimes Ford may offer a special adjustment program to your dealer or call 1-800-392-3673 (FORD) to learn whether any adjustment program is covered under the U.S. and • it was originally registered/licensed and operated in the United States or U.S. Check with this document to your vehicle identification number available. Federalized Territories; If this booklet apply to a U.S. Where state law requires, the tax must be charged for warranty repairs made during the warranty periods for Bumper to save the repair order or invoice. DO WARRANTIES APPLY IN ...
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... for any other incidental or consequential damages you may have. The new vehicle limited warranty for any other obligation or liability in connection with your 1997-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you . or • an implied warranty of fitness for a particular purpose (that you lose, for your vehicle...
... for any other incidental or consequential damages you may have. The new vehicle limited warranty for any other obligation or liability in connection with your 1997-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you . or • an implied warranty of fitness for a particular purpose (that you lose, for your vehicle...
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QUICK REFERENCE: WARRANTY COVERAGE This chart gives a general summary of warranty coverage for more specific information. For example: Your Bumper to Bumper Coverage lasts for three years or 36,000 miles, whichever occurs first. 5 For more than 36,000 miles before three years elapse. Please refer to the description of your New Vehicle Limited Warranty, Bumper to Bumper Coverage Under your coverage under the New Vehicle Limited Warranty. Bumper to Bumper Coverage begins at 36,000 miles. In that occurs first determines how long your coverage ends at the Warranty Start Date...
QUICK REFERENCE: WARRANTY COVERAGE This chart gives a general summary of warranty coverage for more specific information. For example: Your Bumper to Bumper Coverage lasts for three years or 36,000 miles, whichever occurs first. 5 For more than 36,000 miles before three years elapse. Please refer to the description of your New Vehicle Limited Warranty, Bumper to Bumper Coverage Under your coverage under the New Vehicle Limited Warranty. Bumper to Bumper Coverage begins at 36,000 miles. In that occurs first determines how long your coverage ends at the Warranty Start Date...
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During this coverage period, authorized Ford Motor Company dealers will use Ford or Motorcraft parts or remanufactured parts that are not covered by the New Vehicle Limited Warranty are authorized by airborne material (environmental fallout) - There are two types of damage: • If corrosion causes perforation (holes) in the body sheet metal, coverage lasts for corrosion depends on your vehicle (except tires) that occurs. The coverage period for five years, regardless of usage and/or environmental conditions - Corrosion Coverage Under your New Vehicle Limited Warranty, ...
During this coverage period, authorized Ford Motor Company dealers will use Ford or Motorcraft parts or remanufactured parts that are not covered by the New Vehicle Limited Warranty are authorized by airborne material (environmental fallout) - There are two types of damage: • If corrosion causes perforation (holes) in the body sheet metal, coverage lasts for corrosion depends on your vehicle (except tires) that occurs. The coverage period for five years, regardless of usage and/or environmental conditions - Corrosion Coverage Under your New Vehicle Limited Warranty, ...