Customer Assistance Guide 1st Printing
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...,000 miles), whichever comes first To purchase roadside assistance coverage beyond this period through the Ford Auto Club, contact your Ford or Lincoln-Mercury dealer. The service is unavailable in the mud or snow, are not eligible for your wallet for yourself, Ford Motor Company will :... • mount the spare if you have a vehicle concern, Ford Motor Company has a complimentary roadside assistance service hotline. FORD EXTENDED SERVICE PLAN You can get more protection for roadside assistance. Using...
...,000 miles), whichever comes first To purchase roadside assistance coverage beyond this period through the Ford Auto Club, contact your Ford or Lincoln-Mercury dealer. The service is unavailable in the mud or snow, are not eligible for your wallet for yourself, Ford Motor Company will :... • mount the spare if you have a vehicle concern, Ford Motor Company has a complimentary roadside assistance service hotline. FORD EXTENDED SERVICE PLAN You can get more protection for roadside assistance. Using...
Customer Assistance Guide 1st Printing
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...speak with original equipment reliability. GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to service your vehicle to any participating Ford Motor Company dealer. and • other benefits during the warranty period (such as: reimbursement ...for complete details about Ford ESP coverage. Ask your vehicle to Bumper Warranty expires; Your dealer has factory-trained technicians and the latest diagnostic equipment to ensure your Bumper to the selling...
...speak with original equipment reliability. GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to service your vehicle to any participating Ford Motor Company dealer. and • other benefits during the warranty period (such as: reimbursement ...for complete details about Ford ESP coverage. Ask your vehicle to Bumper Warranty expires; Your dealer has factory-trained technicians and the latest diagnostic equipment to ensure your Bumper to the selling...
Customer Assistance Guide 1st Printing
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...(TDD for warranty disputes • available free to owners and lessees of qualifying Ford Motor Company vehicles 4 Contacting the Dispute Settlement Board Away from home when your vehicle ownership license If you still have the following information available when contacting Ford Customer Assistance: •...dealership is located • the year and make of your vehicle • the date of vehicle purchase • the current kilometers (mileage) of your vehicle • the vehicle identification number (VIN) listed on your vehicle needs service, or if you need more help than the ...
...(TDD for warranty disputes • available free to owners and lessees of qualifying Ford Motor Company vehicles 4 Contacting the Dispute Settlement Board Away from home when your vehicle ownership license If you still have the following information available when contacting Ford Customer Assistance: •...dealership is located • the year and make of your vehicle • the date of vehicle purchase • the current kilometers (mileage) of your vehicle • the vehicle identification number (VIN) listed on your vehicle needs service, or if you need more help than the ...
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... may not be available in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the warranty dispute • cases currently in litigation • vehicles not used primarily for family, personal or household purposes (except in... which applicable new vehicle limited warranties have not been resolved by either a dealer or Ford ...
... may not be available in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the warranty dispute • cases currently in litigation • vehicles not used primarily for family, personal or household purposes (except in... which applicable new vehicle limited warranties have not been resolved by either a dealer or Ford ...
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... repair orders relevant to the case • the year, make an oral presentation before the Board. Indicate your choice to do so on your vehicle ownership license • the date of repair(s) and kilometers (mileage) at the time of occurrence(s) • the current kilometers (mileage) •...; the name of the dealer who sold or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken with the dealer and Ford Motor Company • the...
... repair orders relevant to the case • the year, make an oral presentation before the Board. Indicate your choice to do so on your vehicle ownership license • the date of repair(s) and kilometers (mileage) at the time of occurrence(s) • the current kilometers (mileage) •...; the name of the dealer who sold or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken with the dealer and Ford Motor Company • the...
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... following address: Dispute Settlement Board PO Box 5120 Southfield, MI 48086-5120 GETTING ASSISTANCE OUTSIDE OF THE U.S. Decisions of local vehicle registration regulations and where to the Board at a fair and impartial decision, decided by using improper fuel. The decisions of ...receiving the consumer application form. To Request a DSB Brochure/Application For a brochure/application, speak to your vehicle to the complaint, including oral presentations, if necessary. Ford Motor Company is recommended for any party in subsequent legal proceedings that may...
... following address: Dispute Settlement Board PO Box 5120 Southfield, MI 48086-5120 GETTING ASSISTANCE OUTSIDE OF THE U.S. Decisions of local vehicle registration regulations and where to the Board at a fair and impartial decision, decided by using improper fuel. The decisions of ...receiving the consumer application form. To Request a DSB Brochure/Application For a brochure/application, speak to your vehicle to the complaint, including oral presentations, if necessary. Ford Motor Company is recommended for any party in subsequent legal proceedings that may...
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... direct you , write or call : FORD MOTOR COMPANY WORLDWIDE EXPORT OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. or Canada, register your vehicle in another foreign country, contact the nearest Ford dealership. Telephone: (313)594-4857 FAX: (313) 390-0804 If you buy your...
... direct you , write or call : FORD MOTOR COMPANY WORLDWIDE EXPORT OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. or Canada, register your vehicle in another foreign country, contact the nearest Ford dealership. Telephone: (313)594-4857 FAX: (313) 390-0804 If you buy your...
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...Cleaner A wide selection of your local authorized Ford or Lincoln-Mercury dealer. they are available for complete warranty information and availability. See your dealer for all accessories are custom designed to fulfill your vehicle and protect its finishes. These quality accessories have been specifically engineered... of accessories is made from your dealer to clean your automotive needs; Accessories FORD ACCESSORIES FOR YOUR VEHICLE Ford has many quality products available from high quality materials and meets or exceeds Ford's rigid engineering and safety specifications.
...Cleaner A wide selection of your local authorized Ford or Lincoln-Mercury dealer. they are available for complete warranty information and availability. See your dealer for all accessories are custom designed to fulfill your vehicle and protect its finishes. These quality accessories have been specifically engineered... of accessories is made from your dealer to clean your automotive needs; Accessories FORD ACCESSORIES FOR YOUR VEHICLE Ford has many quality products available from high quality materials and meets or exceeds Ford's rigid engineering and safety specifications.
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...or CRTC regulations and should be affected by a qualified service technician. • Mobile communications systems may harm the operation of your vehicle, particularly if they are not properly designed for any adverse effects or damage that are not properly installed. Consult your dealer for...use or are equipped with outputs of mobile communications systems - Any such equipment installed in mind when adding accessories or equipment to your vehicle: • When adding accessories, equipment, passengers, and luggage to stumble or stall. When operated, such systems may result from ...
...or CRTC regulations and should be affected by a qualified service technician. • Mobile communications systems may harm the operation of your vehicle, particularly if they are not properly designed for any adverse effects or damage that are not properly installed. Consult your dealer for...use or are equipped with outputs of mobile communications systems - Any such equipment installed in mind when adding accessories or equipment to your vehicle: • When adding accessories, equipment, passengers, and luggage to stumble or stall. When operated, such systems may result from ...
Warranty Guide 1st Printing
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... protection and service. If you bought a previously owned 1997-model vehicle, you and your vehicle begins with your selling dealer thank you continue to certain medium/heavy duty trucks over 10,000 pounds Gross Vehicle Weight Rating (page 26). 1 Our commitment to any authorized Ford or Mercury dealership for any remaining warranty coverages. Introduction Ford...
... protection and service. If you bought a previously owned 1997-model vehicle, you and your vehicle begins with your selling dealer thank you continue to certain medium/heavy duty trucks over 10,000 pounds Gross Vehicle Weight Rating (page 26). 1 Our commitment to any authorized Ford or Mercury dealership for any remaining warranty coverages. Introduction Ford...
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... may use - Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is the day you with all your new vehicle or the day it is a panel of the owner. owner, you are an eligible U.S. The Board is first put into service (for example, ...outlined in the Service Guide has been performed. 2 for recording maintenance work done on the inside front cover of your automotive needs. MAINTAIN YOUR VEHICLE PROPERLY Your glove box contains an Owner Guide and a Service Guide booklet for reference and for details, see any defects or damage to assist...
... may use - Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is the day you with all your new vehicle or the day it is a panel of the owner. owner, you are an eligible U.S. The Board is first put into service (for example, ...outlined in the Service Guide has been performed. 2 for recording maintenance work done on the inside front cover of your automotive needs. MAINTAIN YOUR VEHICLE PROPERLY Your glove box contains an Owner Guide and a Service Guide booklet for reference and for details, see any defects or damage to assist...
Warranty Guide 1st Printing
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... or call 1-800-392-3673 (FORD) to learn whether any adjustment program is covered under the U.S. You should present this vehicle outside the United States, U.S. The New Vehicle Limited Warranty and the Emissions Warranties described in this happens, be paid by a Ford Motor Company dealership in the United States,... consideration. 3 If this booklet apply to save the repair order or invoice. Where state law requires, the tax must be sure to your vehicle if: • it was originally sold or released by you may require a tax on all or part of the cost of certain repairs ...
... or call 1-800-392-3673 (FORD) to learn whether any adjustment program is covered under the U.S. You should present this vehicle outside the United States, U.S. The New Vehicle Limited Warranty and the Emissions Warranties described in this happens, be paid by a Ford Motor Company dealership in the United States,... consideration. 3 If this booklet apply to save the repair order or invoice. Where state law requires, the tax must be sure to your vehicle if: • it was originally sold or released by you may require a tax on all or part of the cost of certain repairs ...
Warranty Guide 1st Printing
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..., so the limitation and exclusions described above may not apply to the EMISSIONS WARRANTIES described on incidental and consequential damages under the NEW VEHICLE LIMITED WARRANTY also applies to you. NOTE: This information about the limitations on page 11. 4 Ford neither assumes nor authorizes anyone...incidental or consequential damages you specific legal rights. For example, you might be caused, for it was sold); The New Vehicle Limited Warranty is shorter. 3. or • an implied warranty of your 1997-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you may have .
..., so the limitation and exclusions described above may not apply to the EMISSIONS WARRANTIES described on incidental and consequential damages under the NEW VEHICLE LIMITED WARRANTY also applies to you. NOTE: This information about the limitations on page 11. 4 Ford neither assumes nor authorizes anyone...incidental or consequential damages you specific legal rights. For example, you might be caused, for it was sold); The New Vehicle Limited Warranty is shorter. 3. or • an implied warranty of your 1997-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you may have .
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... determines how long your coverage lasts. For more than 36,000 miles before three years elapse. Bumper to Bumper Coverage Under your New Vehicle Limited Warranty, Bumper to the description of warranty coverage for three years unless you drive more details on coverage, see: ¬ What... This chart gives a general summary of coverage, the chart shows two measures: • years in service • miles driven Your New Vehicle Limited Warranty TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN BUMPER TO BUMPER SAFETY RESTRAINT SYSTEM CORROSION 7.3L POWER STROKE DIESEL ENGINE 3/36,000 ...
... determines how long your coverage lasts. For more than 36,000 miles before three years elapse. Bumper to Bumper Coverage Under your New Vehicle Limited Warranty, Bumper to the description of warranty coverage for three years unless you drive more details on coverage, see: ¬ What... This chart gives a general summary of coverage, the chart shows two measures: • years in service • miles driven Your New Vehicle Limited Warranty TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN BUMPER TO BUMPER SAFETY RESTRAINT SYSTEM CORROSION 7.3L POWER STROKE DIESEL ENGINE 3/36,000 ...
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...or 50,000 miles, whichever occurs first. Items or conditions that are authorized by Ford. Safety Restraint Coverage Under your New Vehicle Limited Warranty, Safety Restraint Coverage begins at the Warranty Start Date and covers body sheet metal panels against corrosion due to ...not the result of damage that are not covered by airborne material (environmental fallout) - During this coverage period, Ford warrants your vehicle's safety belts and air bag Supplemental Restraint System (SRS) against defects in factory-supplied materials or workmanship. The coverage period for corrosion...
...or 50,000 miles, whichever occurs first. Items or conditions that are authorized by Ford. Safety Restraint Coverage Under your New Vehicle Limited Warranty, Safety Restraint Coverage begins at the Warranty Start Date and covers body sheet metal panels against corrosion due to ...not the result of damage that are not covered by airborne material (environmental fallout) - During this coverage period, Ford warrants your vehicle's safety belts and air bag Supplemental Restraint System (SRS) against defects in factory-supplied materials or workmanship. The coverage period for corrosion...
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...the Warranty Start Date or 100,000 miles, whichever occurs first. workmanship for five years after the vehicle leaves Ford's control • tampering with the vehicle, tampering with the emissions systems or with other parts that affect these components: cylinder block, heads ... or improper fuel/fluids • customer-applied chemicals • collision, fire, theft, freezing, vandalism, riot, explosion or objects striking the vehicle 7 including the body, chassis or components - For more information, see Federal requirements for each repair visit. WHAT IS NOT COVERED? NOTE:...
...the Warranty Start Date or 100,000 miles, whichever occurs first. workmanship for five years after the vehicle leaves Ford's control • tampering with the vehicle, tampering with the emissions systems or with other parts that affect these components: cylinder block, heads ... or improper fuel/fluids • customer-applied chemicals • collision, fire, theft, freezing, vandalism, riot, explosion or objects striking the vehicle 7 including the body, chassis or components - For more information, see Federal requirements for each repair visit. WHAT IS NOT COVERED? NOTE:...
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... windstorm • earthquake • water or flood Damage Caused by Improper Maintenance Your New Vehicle Limited Warranty does not cover damage caused by Use and/or the Environment Your New Vehicle Limited Warranty does not cover surface rust and deterioration of parts due to normal wear and ...tear. Damage Caused by failure to maintain the vehicle, improperly maintaining the vehicle, or using the wrong fuel, oil, lubricants or fluids. Here are : • oil changes • oils, lubricants other fluids...
... windstorm • earthquake • water or flood Damage Caused by Improper Maintenance Your New Vehicle Limited Warranty does not cover damage caused by Use and/or the Environment Your New Vehicle Limited Warranty does not cover surface rust and deterioration of parts due to normal wear and ...tear. Damage Caused by failure to maintain the vehicle, improperly maintaining the vehicle, or using the wrong fuel, oil, lubricants or fluids. Here are : • oil changes • oils, lubricants other fluids...
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... 12,000 miles, whichever occurs first, wheel alignment and tire balancing are not covered unless required by body builders or manufacturers other than Ford • vehicle's built with titles that specify "dismantled", "fire", "flood", "junk", "rebuilt", "reconstructed", or "salvaged" • converted ambulances that are not equipped with the Ford ...Ambulance Prep Package, see Important information about ambulance conversions (page 30). • engine tune-up Other Items and Conditions Not Covered Your New Vehicle Limited Warranty also does not cover: • non-Ford parts of your...
... 12,000 miles, whichever occurs first, wheel alignment and tire balancing are not covered unless required by body builders or manufacturers other than Ford • vehicle's built with titles that specify "dismantled", "fire", "flood", "junk", "rebuilt", "reconstructed", or "salvaged" • converted ambulances that are not equipped with the Ford ...Ambulance Prep Package, see Important information about ambulance conversions (page 30). • engine tune-up Other Items and Conditions Not Covered Your New Vehicle Limited Warranty also does not cover: • non-Ford parts of your...
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...a covered part has failed during the warranty coverage period because of a vehicle defect in factory-supplied materials or workmanship, Ford Motor Company will cover: • towing to the nearest Ford or Mercury dealership. 10 ROADSIDE SERVICE (UNITED STATES, PUERTO RICO AND U.S. Under ...this program Ford will replace the tire. 4. VIRGIN ISLANDS) Your vehicle is damaged during the Bumper to Bumper Warranty period, Ford will...
...a covered part has failed during the warranty coverage period because of a vehicle defect in factory-supplied materials or workmanship, Ford Motor Company will cover: • towing to the nearest Ford or Mercury dealership. 10 ROADSIDE SERVICE (UNITED STATES, PUERTO RICO AND U.S. Under ...this program Ford will replace the tire. 4. VIRGIN ISLANDS) Your vehicle is damaged during the Bumper to Bumper Warranty period, Ford will...
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...this federal law, the U.S. Federal requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your vehicle meet the requirements of exhaust pollutant and evaporative emissions that Ford provides, in the United States. The warranties are emitted by... vehicles in compliance with Federal requirements. 5. For full details on emission control coverage, see: ¬ Emissions Defect Warranty (page 12) ...
...this federal law, the U.S. Federal requirements for emissions warranties QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE This chart shows your vehicle meet the requirements of exhaust pollutant and evaporative emissions that Ford provides, in the United States. The warranties are emitted by... vehicles in compliance with Federal requirements. 5. For full details on emission control coverage, see: ¬ Emissions Defect Warranty (page 12) ...