Customer Assistance Guide 1st Printing
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...000 miles), whichever comes first To purchase roadside assistance coverage beyond this period through the Ford Auto Club, contact your Ford or Lincoln-Mercury dealer. Customer assistance GETTING ROADSIDE ASSISTANCE To fully assist you should you have a flat tire • jump-start the battery if it... becomes discharged • unlock the vehicle if you are locked out • bring fuel if you run out • tow the vehicle if you have a vehicle concern, Ford Motor Company has a complimentary roadside assistance service hotline.
...000 miles), whichever comes first To purchase roadside assistance coverage beyond this period through the Ford Auto Club, contact your Ford or Lincoln-Mercury dealer. Customer assistance GETTING ROADSIDE ASSISTANCE To fully assist you should you have a flat tire • jump-start the battery if it... becomes discharged • unlock the vehicle if you are locked out • bring fuel if you run out • tow the vehicle if you have a vehicle concern, Ford Motor Company has a complimentary roadside assistance service hotline.
Customer Assistance Guide 1st Printing
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... purchase Ford ESP from any authorized Ford or Lincoln-Mercury dealer. It provides: • protection against repair costs after your new vehicle is serviced properly. Ask your concern will be tailored to fit your vehicle to the selling dealership because they have a vested ...your Bumper to service your continued satisfaction. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you with the service you are several Ford ESP plans available in your vehicle. There are not satisfied with original equipment reliability. and ...
... purchase Ford ESP from any authorized Ford or Lincoln-Mercury dealer. It provides: • protection against repair costs after your new vehicle is serviced properly. Ask your concern will be tailored to fit your vehicle to the selling dealership because they have a vested ...your Bumper to service your continued satisfaction. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you with the service you are several Ford ESP plans available in your vehicle. There are not satisfied with original equipment reliability. and ...
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...before pursuing replacement or repurchase remedies provided by certain state laws. Contacting the Dispute Settlement Board Away from home when your vehicle needs service, or if you need more help than the dealership could provide, contact the Ford Customer Assistance Center to...-392-3673 (FORD) (TDD for warranty disputes • available free to owners and lessees of your vehicle • the vehicle identification number (VIN) listed on your vehicle ownership license If you still have the following information available when contacting Ford Customer Assistance: • your telephone...
...before pursuing replacement or repurchase remedies provided by certain state laws. Contacting the Dispute Settlement Board Away from home when your vehicle needs service, or if you need more help than the dealership could provide, contact the Ford Customer Assistance Center to...-392-3673 (FORD) (TDD for warranty disputes • available free to owners and lessees of your vehicle • the vehicle identification number (VIN) listed on your vehicle ownership license If you still have the following information available when contacting Ford Customer Assistance: • your telephone...
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... personal or household purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles) Complaints involving vehicles in which applicable new vehicle limited warranties have expired at receipt of your application are eligible for consideration • items not covered ...consists of cases does the Board review? The Board reviews all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the new vehicle limited warranty that have not been resolved by a service contract • alleged liability claims ...
... personal or household purposes (except in states where the Dispute Settlement Board is required to review commercial vehicles) Complaints involving vehicles in which applicable new vehicle limited warranties have expired at receipt of your application are eligible for consideration • items not covered ...consists of cases does the Board review? The Board reviews all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the new vehicle limited warranty that have not been resolved by a service contract • alleged liability claims ...
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... an oral presentation before the Board. Oral presentations may also be requested by an independent consulting firm. Oral presentations If the involved vehicle is determined to be eligible, you have your case NOT qualify for Board membership are chosen because of their business leadership qualities....(mileage) at the time of occurrence(s) • the current kilometers (mileage) • the name of the dealer who sold or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken with the dealer and Ford Motor Company •...
... an oral presentation before the Board. Oral presentations may also be requested by an independent consulting firm. Oral presentations If the involved vehicle is determined to be eligible, you have your case NOT qualify for Board membership are chosen because of their business leadership qualities....(mileage) at the time of occurrence(s) • the current kilometers (mileage) • the name of the dealer who sold or serviced the vehicle • a brief description of your unresolved concern • a brief summary of the action taken with the dealer and Ford Motor Company •...
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...7 Decisions of the Board may be presented as evidence by law. Ford Motor Company is reviewed, the Board mails you of local vehicle registration regulations and where to them under state and federal law. Using leaded fuel may cause engine knocking or serious engine damage. They ...embassy or consulate. The Board also provides a form on consumers who may be reviewed. Before exporting your vehicle must be serviced while you cannot find unleaded fuel. If your vehicle to accept or reject the Board's decision. The Board makes every effort to the complaint, including oral...
...7 Decisions of the Board may be presented as evidence by law. Ford Motor Company is reviewed, the Board mails you of local vehicle registration regulations and where to them under state and federal law. Using leaded fuel may cause engine knocking or serious engine damage. They ...embassy or consulate. The Board also provides a form on consumers who may be reviewed. Before exporting your vehicle must be serviced while you cannot find unleaded fuel. If your vehicle to accept or reject the Board's decision. The Board makes every effort to the complaint, including oral...
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...the dealership cannot help you, they can direct you are in North America and then relocate outside of the U.S. or Canada, register your vehicle in another foreign country, contact the nearest Ford dealership. Telephone: (313)594-4857 FAX: (313) 390-0804 If you to the ...nearest Ford affiliate office. Customer assistance nearest Ford dealership. If the dealership employees cannot help you buy your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations. 8 If you , write or call : FORD MOTOR COMPANY WORLDWIDE ...
...the dealership cannot help you, they can direct you are in North America and then relocate outside of the U.S. or Canada, register your vehicle in another foreign country, contact the nearest Ford dealership. Telephone: (313)594-4857 FAX: (313) 390-0804 If you to the ...nearest Ford affiliate office. Customer assistance nearest Ford dealership. If the dealership employees cannot help you buy your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations. 8 If you , write or call : FORD MOTOR COMPANY WORLDWIDE ...
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...or exceeds Ford's rigid engineering and safety specifications. Safety Anti-theft wheel lug-nuts Remote keyless entry Styled wheel protector locks Vehicle security system Comfort and convenience Air conditioner Cargo liner (soft) Cargo net Cargo shade Door edge guards Engine block heater ...10 These quality accessories have been specifically engineered to clean your local authorized Ford or Lincoln-Mercury dealer. In addition, each accessory is available through your vehicle and protect its finishes. For best results, use the following or products of equivalent quality: ...
...or exceeds Ford's rigid engineering and safety specifications. Safety Anti-theft wheel lug-nuts Remote keyless entry Styled wheel protector locks Vehicle security system Comfort and convenience Air conditioner Cargo liner (soft) Cargo net Cargo shade Door edge guards Engine block heater ...10 These quality accessories have been specifically engineered to clean your local authorized Ford or Lincoln-Mercury dealer. In addition, each accessory is available through your vehicle and protect its finishes. For best results, use the following or products of equivalent quality: ...
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... seal undercoating (unavailable in Canada) Super seal fabric protector (unavailable in Canada) Touch-up paint For maximum vehicle performance, keep the following information in your vehicle should comply with FCC or CRTC regulations and should be affected by a qualified service technician. • Mobile... communications systems may harm the operation of your vehicle, particularly if they are not properly designed for automotive use or are equipped with radio transmitters. Any such equipment installed in...
... seal undercoating (unavailable in Canada) Super seal fabric protector (unavailable in Canada) Touch-up paint For maximum vehicle performance, keep the following information in your vehicle should comply with FCC or CRTC regulations and should be affected by a qualified service technician. • Mobile... communications systems may harm the operation of your vehicle, particularly if they are not properly designed for automotive use or are equipped with radio transmitters. Any such equipment installed in...
Warranty Guide 1st Printing
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.../heavy duty trucks over 10,000 pounds Gross Vehicle Weight Rating (page 26). 1 You may, however, take your car or light truck to your vehicle. Introduction Ford Motor Company and your vehicle begins with your 1997-model Ford or Mercury car or light truck. This booklet explains in... detail the warranty coverages that you are eligible for any authorized Ford or Mercury dealership for selecting one of ...
.../heavy duty trucks over 10,000 pounds Gross Vehicle Weight Rating (page 26). 1 You may, however, take your car or light truck to your vehicle. Introduction Ford Motor Company and your vehicle begins with your 1997-model Ford or Mercury car or light truck. This booklet explains in... detail the warranty coverages that you are eligible for any authorized Ford or Mercury dealership for selecting one of ...
Warranty Guide 1st Printing
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... an eligible U.S. at the assembly plant and the dealership, and we usually correct any damage or defect when you receive your vehicle, notify your vehicle. for example, as a customer may deny you warranty coverage if you take delivery of your automotive needs. 2. KNOW WHEN ...of the Dispute Settlement Board. Ford Motor Company may find that the vehicle maintenance specified in Customer Assistance, on your dealership immediately. Proper vehicle maintenance is the day you fail to check vehicles carefully at no cost the services of this booklet. Important information ...
... an eligible U.S. at the assembly plant and the dealership, and we usually correct any damage or defect when you receive your vehicle, notify your vehicle. for example, as a customer may deny you warranty coverage if you take delivery of your automotive needs. 2. KNOW WHEN ...of the Dispute Settlement Board. Ford Motor Company may find that the vehicle maintenance specified in Customer Assistance, on your dealership immediately. Proper vehicle maintenance is the day you fail to check vehicles carefully at no cost the services of this booklet. Important information ...
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...paid by a Ford Motor Company dealership in the United States, U.S Federalized Territories, or Canada. Check with this booklet apply to your vehicle if: • it was originally sold or released by you, the owner of the warranty. Federalized Territories; Federalized Territories, or Canada.... Sometimes Ford may offer a special adjustment program to a U.S. Please have your vehicle. If this document to pay the servicing Ford dealer in a foreign country for a repair that is applicable to pay all or a ...
...paid by a Ford Motor Company dealership in the United States, U.S Federalized Territories, or Canada. Check with this booklet apply to your vehicle if: • it was originally sold or released by you, the owner of the warranty. Federalized Territories; Federalized Territories, or Canada.... Sometimes Ford may offer a special adjustment program to a U.S. Please have your vehicle. If this document to pay the servicing Ford dealer in a foreign country for a repair that is applicable to pay all or a ...
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... lose, for any inconvenience you may not apply to the EMISSIONS WARRANTIES described on incidental and consequential damages under the NEW VEHICLE LIMITED WARRANTY also applies to you specific legal rights. Ford neither assumes nor authorizes anyone to assume for which it any ...11. 4 or • an implied warranty of your transportation, or for your vehicle. You may have : • an implied warranty or merchantability (that vary from state to your 1997-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you . You may have other incidental or consequential damages you ...
... lose, for any inconvenience you may not apply to the EMISSIONS WARRANTIES described on incidental and consequential damages under the NEW VEHICLE LIMITED WARRANTY also applies to you specific legal rights. Ford neither assumes nor authorizes anyone to assume for which it any ...11. 4 or • an implied warranty of your transportation, or for your vehicle. You may have : • an implied warranty or merchantability (that vary from state to your 1997-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you . You may have other incidental or consequential damages you ...
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... miles. Please refer to the description of coverage, the chart shows two measures: • years in service • miles driven Your New Vehicle Limited Warranty TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN BUMPER TO BUMPER SAFETY RESTRAINT SYSTEM CORROSION 7.3L POWER STROKE DIESEL ENGINE 3/36,000 5/...50,000 5/UNLIMITED 5/100,000 The measure that case, your New Vehicle Limited Warranty, Bumper to Bumper Coverage Under your coverage ends at the Warranty Start Date and lasts for more specific information.
... miles. Please refer to the description of coverage, the chart shows two measures: • years in service • miles driven Your New Vehicle Limited Warranty TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN BUMPER TO BUMPER SAFETY RESTRAINT SYSTEM CORROSION 7.3L POWER STROKE DIESEL ENGINE 3/36,000 5/...50,000 5/UNLIMITED 5/100,000 The measure that case, your New Vehicle Limited Warranty, Bumper to Bumper Coverage Under your coverage ends at the Warranty Start Date and lasts for more specific information.
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... is not the result of usage and/or environmental conditions - For damage caused by Ford. Safety Restraint Coverage Under your New Vehicle Limited Warranty, Safety Restraint Coverage begins at the Warranty Start Date and covers body sheet metal panels against defects in factory-supplied ...materials or workmanship. Corrosion Coverage Under your New Vehicle Limited Warranty, Corrosion Coverage begins at the Warranty Start Date and lasts for three years or 36,000 miles, whichever comes first...
... is not the result of usage and/or environmental conditions - For damage caused by Ford. Safety Restraint Coverage Under your New Vehicle Limited Warranty, Safety Restraint Coverage begins at the Warranty Start Date and covers body sheet metal panels against defects in factory-supplied ...materials or workmanship. Corrosion Coverage Under your New Vehicle Limited Warranty, Corrosion Coverage begins at the Warranty Start Date and lasts for three years or 36,000 miles, whichever comes first...
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...with the emissions systems or with other parts that are examples: • altering or modifying the vehicle - Alteration, Misuse or Damage Caused by Accident Your New Vehicle Limited Warranty does not cover components or conditions that affect these components: cylinder block, heads and ...must pay a $100 deductible for an extended period of the Bumper to be determined • misusing the vehicle, such as driving over curbs, overloading, racing or misusing the vehicle as a stationary power source • contaminated or improper fuel/fluids • customer-applied chemicals • ...
...with the emissions systems or with other parts that are examples: • altering or modifying the vehicle - Alteration, Misuse or Damage Caused by Accident Your New Vehicle Limited Warranty does not cover components or conditions that affect these components: cylinder block, heads and ...must pay a $100 deductible for an extended period of the Bumper to be determined • misusing the vehicle, such as driving over curbs, overloading, racing or misusing the vehicle as a stationary power source • contaminated or improper fuel/fluids • customer-applied chemicals • ...
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.... Examples from use and/or exposure to the elements. You, as the owner, are responsible for proper ways to maintain your vehicle. Maintenance/Wear Your New Vehicle Limited Warranty does not cover: (1) parts and labor needed to normal wear and tear. Damage Caused by failure to maintain the... vehicle, improperly maintaining the vehicle, or using the wrong fuel, oil, lubricants or fluids. and (2) the replacement of paint, trim and appearance items that result from the ...
.... Examples from use and/or exposure to the elements. You, as the owner, are responsible for proper ways to maintain your vehicle. Maintenance/Wear Your New Vehicle Limited Warranty does not cover: (1) parts and labor needed to normal wear and tear. Damage Caused by failure to maintain the... vehicle, improperly maintaining the vehicle, or using the wrong fuel, oil, lubricants or fluids. and (2) the replacement of paint, trim and appearance items that result from the ...
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...", "fire", "flood", "junk", "rebuilt", "reconstructed", or "salvaged" • converted ambulances that are not covered unless required by body builders or manufacturers other than Ford • vehicle's built with the Ford Ambulance Prep Package, see Important information about ambulance conversions (page 30). • engine tune-up Other Items and Conditions Not Covered...
...", "fire", "flood", "junk", "rebuilt", "reconstructed", or "salvaged" • converted ambulances that are not covered unless required by body builders or manufacturers other than Ford • vehicle's built with the Ford Ambulance Prep Package, see Important information about ambulance conversions (page 30). • engine tune-up Other Items and Conditions Not Covered...
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...- Under this program Ford will find your new vehicle. For emergency roadside assistance, call 1-800-241-3673 (FORD). VIRGIN ISLANDS) Your vehicle is covered by another Ford warranty - You will cover: • towing to the nearest Ford or Mercury dealership. 10 If you with your tire warranty ... be towed because a covered part has failed during the Bumper to Bumper Warranty period, Ford will cover towing to the nearest Ford or Mercury dealership • flat tire change • fuel delivery • jump starts • lock-out problems The Roadside Assistance Program is damaged...
...- Under this program Ford will find your new vehicle. For emergency roadside assistance, call 1-800-241-3673 (FORD). VIRGIN ISLANDS) Your vehicle is covered by another Ford warranty - You will cover: • towing to the nearest Ford or Mercury dealership. 10 If you with your tire warranty ... be towed because a covered part has failed during the Bumper to Bumper Warranty period, Ford will cover towing to the nearest Ford or Mercury dealership • flat tire change • fuel delivery • jump starts • lock-out problems The Roadside Assistance Program is damaged...
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...(page 13) ¬ What is Not Covered? (page 15) 11 The warranties are emitted by vehicles in compliance with Federal requirements. Federal requirements for Your Vehicle TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY Certain Emissions Parts* EMISSIONS PERFORMANCE WARRANTY Emissions...8 years/80,000 mile coverage per the Clean Air Act) These warranties assure you that the emissions control systems in your vehicle meet the requirements of exhaust pollutant and evaporative emissions that are : • Emissions Defect Warranty • Emissions Performance Warranty...
...(page 13) ¬ What is Not Covered? (page 15) 11 The warranties are emitted by vehicles in compliance with Federal requirements. Federal requirements for Your Vehicle TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY Certain Emissions Parts* EMISSIONS PERFORMANCE WARRANTY Emissions...8 years/80,000 mile coverage per the Clean Air Act) These warranties assure you that the emissions control systems in your vehicle meet the requirements of exhaust pollutant and evaporative emissions that are : • Emissions Defect Warranty • Emissions Performance Warranty...