Customer Assistance Guide 1st Printing
Page 3
... reliability. Ford strongly recommends taking your vehicle to the selling dealership because they have a vested interest in various time-and-mileage combinations. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you with the service manager. It provides: • ... for certain manintenance and wear items). GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to any participating Ford Motor Company dealer. There are not eligible for complete details about Ford ESP coverage. See you...
... reliability. Ford strongly recommends taking your vehicle to the selling dealership because they have a vested interest in various time-and-mileage combinations. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you with the service manager. It provides: • ... for certain manintenance and wear items). GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to any participating Ford Motor Company dealer. There are not eligible for complete details about Ford ESP coverage. See you...
Customer Assistance Guide 1st Printing
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..., model, and Vehicle Identification Number (VIN) listed on your vehicle ownership license • the date of repair(s) and kilometers (mileage) at the time of occurrence(s) • the current kilometers (mileage) • the name of the dealer who sold or serviced the vehicle • a brief description... review your case properly, the Board needs the following information: • legible copies of all the people you contacted at this time. Oral presentations If the involved vehicle is determined to be mailed to you have your case reviewed you will be eligible, you must...
..., model, and Vehicle Identification Number (VIN) listed on your vehicle ownership license • the date of repair(s) and kilometers (mileage) at the time of occurrence(s) • the current kilometers (mileage) • the name of the dealer who sold or serviced the vehicle • a brief description... review your case properly, the Board needs the following information: • legible copies of all the people you contacted at this time. Oral presentations If the involved vehicle is determined to be mailed to you have your case reviewed you will be eligible, you must...
Warranty Guide 1st Printing
Page 4
...may have some implied warranties. Ford and your dealer are limited, to the extent allowed by law, to the time period covered by the written warranties, or to the applicable time period provided by state law, whichever period is the only express warranty applicable to state. These implied warranties are... nor responsible for any time that the car or light truck is reasonably fir for the general purpose for any other rights that the car or light truck is suitable for your 1997-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you lose,...
...may have some implied warranties. Ford and your dealer are limited, to the extent allowed by law, to the time period covered by the written warranties, or to the applicable time period provided by state law, whichever period is the only express warranty applicable to state. These implied warranties are... nor responsible for any time that the car or light truck is reasonably fir for the general purpose for any other rights that the car or light truck is suitable for your 1997-model vehicle Your NEW VEHICLE LIMITED WARRANTY gives you lose,...
Warranty Guide 1st Printing
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... are caused by the Emissions Warranties, with other parts that affect these components: cylinder block, heads and all internal parts, intake and exhaust manifolds, flywheel, timing gear, harmonic balancer, valve covers, oil pan and pump, water pump, fuel pump and fuel system (excluding fuel lines and fuel tank), high pressure lines... years after the vehicle leaves Ford's control • tampering with the vehicle, tampering with the emissions systems or with no deductible. After the end of time with the result that are examples: • altering or modifying the vehicle -
... are caused by the Emissions Warranties, with other parts that affect these components: cylinder block, heads and all internal parts, intake and exhaust manifolds, flywheel, timing gear, harmonic balancer, valve covers, oil pan and pump, water pump, fuel pump and fuel system (excluding fuel lines and fuel tank), high pressure lines... years after the vehicle leaves Ford's control • tampering with the vehicle, tampering with the emissions systems or with no deductible. After the end of time with the result that are examples: • altering or modifying the vehicle -
Warranty Guide 1st Printing
Page 9
Time Limits on Coverage • After the first 12 months in service or 12,000 miles, whichever occurs first, wheel alignment and tire balancing are not ...
Time Limits on Coverage • After the first 12 months in service or 12,000 miles, whichever occurs first, wheel alignment and tire balancing are not ...
Warranty Guide 1st Printing
Page 10
...U.S. For emergency roadside assistance, call 1-800-241-3673 (FORD). Under this program Ford will cover: • towing to the nearest Ford or Mercury dealership • flat tire change • fuel delivery • jump starts • lock-out problems The Roadside Assistance Program is damaged during ... Your vehicle is covered by another Ford warranty - If a tire is separate from the New Vehicle Limited Warranty, but the Program's time period runs concurrently with your tire warranty with the owner literature supplied with Bumper to Bumper Coverage has ended - You will replace the ...
...U.S. For emergency roadside assistance, call 1-800-241-3673 (FORD). Under this program Ford will cover: • towing to the nearest Ford or Mercury dealership • flat tire change • fuel delivery • jump starts • lock-out problems The Roadside Assistance Program is damaged during ... Your vehicle is covered by another Ford warranty - If a tire is separate from the New Vehicle Limited Warranty, but the Program's time period runs concurrently with your tire warranty with the owner literature supplied with Bumper to Bumper Coverage has ended - You will replace the ...
Warranty Guide 1st Printing
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... of the federal requirement that could prevent it is sold - any emissions control device or system if you will repair, replace or adjust - at the time it from defects in factory-supplied materials and workmanship that calls for repair, replacement or adjustment of the U.S. with applicable EPA regulations. • you meet...
... of the federal requirement that could prevent it is sold - any emissions control device or system if you will repair, replace or adjust - at the time it from defects in factory-supplied materials and workmanship that calls for repair, replacement or adjustment of the U.S. with applicable EPA regulations. • you meet...
Warranty Guide 1st Printing
Page 15
...Guide; WHAT IS NOT COVERED? Your Ford or Mercury dealer maintains a complete list of parts covered by the Emissions Defect Warranty, contact your dealer. For more details about the specific parts covered by emissions warranties. first replacement time that is specified in your vehicle or a ...part has failed because of abuse, neglect, improper maintenance, unapproved modifications or any items included in What Is Not Covered?, page 5. 15 or (b) the time or mileage limits of the Federal ...
...Guide; WHAT IS NOT COVERED? Your Ford or Mercury dealer maintains a complete list of parts covered by the Emissions Defect Warranty, contact your dealer. For more details about the specific parts covered by emissions warranties. first replacement time that is specified in your vehicle or a ...part has failed because of abuse, neglect, improper maintenance, unapproved modifications or any items included in What Is Not Covered?, page 5. 15 or (b) the time or mileage limits of the Federal ...
Warranty Guide 1st Printing
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... California's emissions standards and warranty regulations. There are under the emissions control warranty that Ford provides to owners of their estimated replacement cost at the time the California Air Resources Board certified your coverage under covered for ¬ Defects Warranties (page 17) ¬ Performance Warranty (page 17) ¬ What Is Covered...
... California's emissions standards and warranty regulations. There are under the emissions control warranty that Ford provides to owners of their estimated replacement cost at the time the California Air Resources Board certified your coverage under covered for ¬ Defects Warranties (page 17) ¬ Performance Warranty (page 17) ¬ What Is Covered...
Warranty Guide 1st Printing
Page 17
... on the Vehicle Emissions Control Information label; 2. This is defective, the part will repair your vehicle at no abuse, neglect or improper maintenance of time listed on your 1997-model vehicle. If any emissions-related part of the following requirements: 1. EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES Your Warranty Rights and Obligations (Applicable if...
... on the Vehicle Emissions Control Information label; 2. This is defective, the part will repair your vehicle at no abuse, neglect or improper maintenance of time listed on your 1997-model vehicle. If any emissions-related part of the following requirements: 1. EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES Your Warranty Rights and Obligations (Applicable if...
Warranty Guide 1st Printing
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... Mobile Source Division 9528 Telstar Avenue El Monte, California 91731 18 If an emissions-related part listed on your failure to ensure the performance of time, not to a Ford or Mercury dealer as soon as a problem exists. The warranty repairs should be repaired or replaced by Ford.
... Mobile Source Division 9528 Telstar Avenue El Monte, California 91731 18 If an emissions-related part listed on your failure to ensure the performance of time, not to a Ford or Mercury dealer as soon as a problem exists. The warranty repairs should be repaired or replaced by Ford.
Warranty Guide 1st Printing
Page 21
...apply. For more details about List of Parts Also covered by the Defects Warranty, contact your Owner Guide and the Service Guide. Coverage for 1997-Model Vehicles Under Long-Term Defects Warranty (Coverage for five years or 100,000 years. (2) Flex Fuel Vehicle only. Left Exhaust Manifold -... is specified in your dealer. Your Ford dealer maintains a complete list of Parts. These parts remain under warranty until the first replacement time that should be replaced on the List of covered parts. connectors, gasoline fuel lines and wiring harnesses that are covered by this warranty ...
...apply. For more details about List of Parts Also covered by the Defects Warranty, contact your Owner Guide and the Service Guide. Coverage for 1997-Model Vehicles Under Long-Term Defects Warranty (Coverage for five years or 100,000 years. (2) Flex Fuel Vehicle only. Left Exhaust Manifold -... is specified in your dealer. Your Ford dealer maintains a complete list of Parts. These parts remain under warranty until the first replacement time that should be replaced on the List of covered parts. connectors, gasoline fuel lines and wiring harnesses that are covered by this warranty ...
Warranty Guide 1st Printing
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...days also constitutes an emergency, and any Ford or Mercury dealer as soon as possible after you request a delay or agree to a delay, or if the delay is caused by the warranty. Any repair not completed within 30 days from the time you first bring in an emergency situation. Additional ... you must go elsewhere for free of repairs, including diagnosis. If your vehicle needs an emergency repair on emission-related parts and a Ford or Mercury dealer is not available at your dealer, who will reimburse you must have to meet the deadline if you bring your vehicle to exceed: (a)...
...days also constitutes an emergency, and any Ford or Mercury dealer as soon as possible after you request a delay or agree to a delay, or if the delay is caused by the warranty. Any repair not completed within 30 days from the time you first bring in an emergency situation. Additional ... you must go elsewhere for free of repairs, including diagnosis. If your vehicle needs an emergency repair on emission-related parts and a Ford or Mercury dealer is not available at your dealer, who will reimburse you must have to meet the deadline if you bring your vehicle to exceed: (a)...
Warranty Guide 1st Printing
Page 24
... parts that are replaced; Ford is not covered by the warranties, can be sure they are having non-warranty work done on the manufacturer's recommended time allowance for the warranty repair and the geographically appropriate hourly labor rate). To have repairs made under the Federal Emissions Warranty, covered emission failures caused...
... parts that are replaced; Ford is not covered by the warranties, can be sure they are having non-warranty work done on the manufacturer's recommended time allowance for the warranty repair and the geographically appropriate hourly labor rate). To have repairs made under the Federal Emissions Warranty, covered emission failures caused...
Warranty Guide 1st Printing
Page 26
... life of the vehicle, this warranty gives you have these legal rights also. THE NOISE EMISSION WARRANTY OBLIGATIONS DO NOT APPLY TO: • loss of time, inconvenience, loss of use of this type of 10,000 pounds or less, and those sold outside the United States and its territories. Part 205..., commercial loss or other consequential damages. • any vehicle which is not covered by Ford Motor Company, and is not limited to conform - at the time it left control of Ford Motor Company -
... life of the vehicle, this warranty gives you have these legal rights also. THE NOISE EMISSION WARRANTY OBLIGATIONS DO NOT APPLY TO: • loss of time, inconvenience, loss of use of this type of 10,000 pounds or less, and those sold outside the United States and its territories. Part 205..., commercial loss or other consequential damages. • any vehicle which is not covered by Ford Motor Company, and is not limited to conform - at the time it left control of Ford Motor Company -
Warranty Guide 1st Printing
Page 27
... ESP from any participating Ford Motor Company dealer. NOTE: Repairs performed outside the United States and Canada are several Ford ESP plans available in various time-and-mileage combinations. Ask your new car or light truck by a network of more protection for ESP coverage. See your Bumper to change. Each plan...
... ESP from any participating Ford Motor Company dealer. NOTE: Repairs performed outside the United States and Canada are several Ford ESP plans available in various time-and-mileage combinations. Ask your new car or light truck by a network of more protection for ESP coverage. See your Bumper to change. Each plan...
Warranty Guide 1st Printing
Page 28
... not be available in achieving satisfaction by following the three-step procedure outlined on the outlined on the inside cover of this program at any time without notice and without obligation per applicable state law. 28 Dispute settlement board DO YOU NEED THE DISPUTE SETTLEMENT BOARD? The Dispute Settlement Board offers...
... not be available in achieving satisfaction by following the three-step procedure outlined on the outlined on the inside cover of this program at any time without notice and without obligation per applicable state law. 28 Dispute settlement board DO YOU NEED THE DISPUTE SETTLEMENT BOARD? The Dispute Settlement Board offers...
Owner Guide 1st Printing
Page 7
... as: reimbursement for certain maintenance and wear items). NOTE: Repairs performed outside the United States and Canada are several Ford ESP plans available in various time-and-mileage combinations. It provides: s protection against repair costs after your Bumper to fit your own driving needs, including reimbursement benefits for towing and rental...
... as: reimbursement for certain maintenance and wear items). NOTE: Repairs performed outside the United States and Canada are several Ford ESP plans available in various time-and-mileage combinations. It provides: s protection against repair costs after your Bumper to fit your own driving needs, including reimbursement benefits for towing and rental...
Owner Guide 1st Printing
Page 15
... cause severe engine damage. 13 The light should go off when the engine is low, it could affect the oil pressure. This light illuminates every time you turn your key to the START and ON position. Instrumentation Charging System Light This light indicates that you need to have the electrical system...
... cause severe engine damage. 13 The light should go off when the engine is low, it could affect the oil pressure. This light illuminates every time you turn your key to the START and ON position. Instrumentation Charging System Light This light indicates that you need to have the electrical system...
Owner Guide 1st Printing
Page 22
...check feature. If it does, check the Anti-lock Brake System light each time you start your engine. If it stays on the anti-lock light each time you start the engine. After the engine is found during this time, a mechanical noise may have an Anti-lock Brake System feature. The ...system turns on . 20 As described above, the system turns on longer than three (3) seconds, shut off , the system performs another test the first time the vehicle reaches 5 mph (8 km/h) (between 12 and 25 mph [20 and 40 km/h] for approximately 1/2 second. At this check the anti-lock light...
...check feature. If it does, check the Anti-lock Brake System light each time you start your engine. If it stays on the anti-lock light each time you start the engine. After the engine is found during this time, a mechanical noise may have an Anti-lock Brake System feature. The ...system turns on . 20 As described above, the system turns on longer than three (3) seconds, shut off , the system performs another test the first time the vehicle reaches 5 mph (8 km/h) (between 12 and 25 mph [20 and 40 km/h] for approximately 1/2 second. At this check the anti-lock light...