Customer Assistance Guide 1st Printing
Page 5
... transaction • request for reimbursement of your application are not eligible. The Board consists of cases does the Board review? The Board reviews all states. Eligibility may not be available in which applicable new vehicle limited warranties have not been resolved by a ... Dispute Settlement Board The Dispute Settlement Board may differ according to review commercial vehicles) Complaints involving vehicles in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the warranty dispute • cases currently in ...
... transaction • request for reimbursement of your application are not eligible. The Board consists of cases does the Board review? The Board reviews all states. Eligibility may not be available in which applicable new vehicle limited warranties have not been resolved by a ... Dispute Settlement Board The Dispute Settlement Board may differ according to review commercial vehicles) Complaints involving vehicles in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the warranty dispute • cases currently in ...
Customer Assistance Guide 1st Printing
Page 6
... is within 36 months and 36,000 miles of the warranty start date, you have your case reviewed you must complete the application in the DSB brochure and mail it is reviewed and, if it to the address provided on the application. Dealers are asked to submit statements at...free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are chosen because of their business leadership qualities. To review your case NOT qualify for Board membership are recruited and trained by the Board. 6 What the Board needs To have the right to make ,...
... is within 36 months and 36,000 miles of the warranty start date, you have your case reviewed you must complete the application in the DSB brochure and mail it is reviewed and, if it to the address provided on the application. Dealers are asked to submit statements at...free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are chosen because of their business leadership qualities. To review your case NOT qualify for Board membership are recruited and trained by the Board. 6 What the Board needs To have the right to make ,...
Customer Assistance Guide 1st Printing
Page 7
...where allowed by a simple majority vote. The use of your vehicle back into the U.S. Customer assistance Making a decision Board members will review all available information related to accept or reject the Board's decision. They then arrive at the following address: Dispute Settlement Board PO Box...Board are traveling or living in your vehicle without proper conversion may cause engine knocking or serious engine damage. Ford Motor Company is reviewed, the Board mails you are binding on the dealer and Ford, but not on which to the complaint, including oral presentations, ...
...where allowed by a simple majority vote. The use of your vehicle back into the U.S. Customer assistance Making a decision Board members will review all available information related to accept or reject the Board's decision. They then arrive at the following address: Dispute Settlement Board PO Box...Board are traveling or living in your vehicle without proper conversion may cause engine knocking or serious engine damage. Ford Motor Company is reviewed, the Board mails you are binding on the dealer and Ford, but not on which to the complaint, including oral presentations, ...
Owner Guide 1st Printing
Page 235
...the new vehicle limited warranty that have expired at receipt of Cases Does the Board Review? The Board reviews all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the warranty dispute s cases currently in litigation s vehicles not used... contract s alleged liability claims s property damage where the damage is required to state law. Expenses incidental to the warranty complaint being reviewed are eligible for consideration s items not covered by the new vehicle limited warranty s items covered by either a dealer or Ford Motor...
...the new vehicle limited warranty that have expired at receipt of Cases Does the Board Review? The Board reviews all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the warranty dispute s cases currently in litigation s vehicles not used... contract s alleged liability claims s property damage where the damage is required to state law. Expenses incidental to the warranty complaint being reviewed are eligible for consideration s items not covered by the new vehicle limited warranty s items covered by either a dealer or Ford Motor...
Owner Guide 1st Printing
Page 236
... occurrence(s) s the current mileage s the name of repair(s) and mileage at this time. How does the Board Work? To review your case properly, the Board needs the following information: s legible copies of all documents and maintenance or repair orders relevant to ... Vehicle Identification Number (VIN) listed on the application form. The Board consists of: s three consumer representatives s a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are chosen because of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked...
... occurrence(s) s the current mileage s the name of repair(s) and mileage at this time. How does the Board Work? To review your case properly, the Board needs the following information: s legible copies of all documents and maintenance or repair orders relevant to ... Vehicle Identification Number (VIN) listed on the application form. The Board consists of: s three consumer representatives s a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are chosen because of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked...
Owner Guide 1st Printing
Page 237
...of the action you expect to resolve your concern Should your case NOT qualify for review, a letter of explanation will review all the people you . Because the Board usually meets only once a month, some cases may be reviewed. Decisions of the Board may be presented as evidence by any party in subsequent... who may also be mailed to you contacted at a fair and impartial decision, decided by the Board. Oral presentations If the involved vehicle is reviewed, the Board mails you have the right to resolve each case within 36 months and 36,000 miles of the warranty start date, you a ...
...of the action you expect to resolve your concern Should your case NOT qualify for review, a letter of explanation will review all the people you . Because the Board usually meets only once a month, some cases may be reviewed. Decisions of the Board may be presented as evidence by any party in subsequent... who may also be mailed to you contacted at a fair and impartial decision, decided by the Board. Oral presentations If the involved vehicle is reviewed, the Board mails you have the right to resolve each case within 36 months and 36,000 miles of the warranty start date, you a ...
Owner Guide 1st Printing
Page 239
... an impartial third party mediation/arbitration program administered by Ford and the dealer to resolve a factory-related vehicle service concern have failed. These impartial Arbitrators review the positions of Canada participates in the province of Canada. CAMVAP services are fast, fair and final as the arbitrator's award is designed to eliminate...
... an impartial third party mediation/arbitration program administered by Ford and the dealer to resolve a factory-related vehicle service concern have failed. These impartial Arbitrators review the positions of Canada participates in the province of Canada. CAMVAP services are fast, fair and final as the arbitrator's award is designed to eliminate...