Customer Assistance Guide 1st Printing
Page 5
...(except in states where the Dispute Settlement Board is required to review commercial vehicles) Complaints involving vehicles in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the new vehicle limited warranty that have expired at... receipt of consequential expenses. The Board consists of cases does the Board review? Contacting the Dispute Settlement Board ...
...(except in states where the Dispute Settlement Board is required to review commercial vehicles) Complaints involving vehicles in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the new vehicle limited warranty that have expired at... receipt of consequential expenses. The Board consists of cases does the Board review? Contacting the Dispute Settlement Board ...
Customer Assistance Guide 1st Printing
Page 6
...dealership and a Ford Motor Company representative are asked to do so on the application form. Contacting the Dispute Settlement Board Consumer candidates for review, a letter of explanation will receive an acknowledgment indicating: • the file number assigned to your application • the toll-free phone...presentations may also be mailed to you expect to the address provided on the application. Your application is reviewed and, if it to resolve your concern Should your case reviewed you have the right to the case • the year, make an oral presentation before the ...
...dealership and a Ford Motor Company representative are asked to do so on the application form. Contacting the Dispute Settlement Board Consumer candidates for review, a letter of explanation will receive an acknowledgment indicating: • the file number assigned to your application • the toll-free phone...presentations may also be mailed to you expect to the address provided on the application. Your application is reviewed and, if it to resolve your concern Should your case reviewed you have the right to the case • the year, make an oral presentation before the ...
Customer Assistance Guide 1st Printing
Page 7
... or owner relations office before you leave the U.S. If your vehicle back into the U.S. Customer assistance Making a decision Board members will review all available information related to resolve each case within 40 days of receiving the consumer application form. Decisions of the Board may be presented...be serviced while you its decision letter. If you of the Board are traveling or living in difficulty importing your vehicle must be reviewed. Using leaded fuel may cause engine knocking or serious engine damage. Because the Board usually meets only once a month, some cases...
... or owner relations office before you leave the U.S. If your vehicle back into the U.S. Customer assistance Making a decision Board members will review all available information related to resolve each case within 40 days of receiving the consumer application form. Decisions of the Board may be presented...be serviced while you its decision letter. If you of the Board are traveling or living in difficulty importing your vehicle must be reviewed. Using leaded fuel may cause engine knocking or serious engine damage. Because the Board usually meets only once a month, some cases...
Owner Guide 1st Printing
Page 235
Expenses incidental to the warranty complaint being reviewed are not eligible. The Board reviews all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the warranty dispute s cases currently in litigation s vehicles not used primarily ... Kinds of consequential expenses. For example, see the unique brochures for reimbursement of Cases Does the Board Review? Eligibility may differ according to review commercial vehicles) Complaints involving vehicles in which applicable new vehicle limited warranties have not been resolved by a...
Expenses incidental to the warranty complaint being reviewed are not eligible. The Board reviews all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the warranty dispute s cases currently in litigation s vehicles not used primarily ... Kinds of consequential expenses. For example, see the unique brochures for reimbursement of Cases Does the Board Review? Eligibility may differ according to review commercial vehicles) Complaints involving vehicles in which applicable new vehicle limited warranties have not been resolved by a...
Owner Guide 1st Printing
Page 236
...acknowledgment indicating: s the file number assigned to your application s the toll-free phone number of their business leadership qualities. To review your vehicle ownership license s the date of the dealer who sold or serviced the vehicle 238 How does the Board Work? ... s the name of repair(s) and mileage at this time. The Board consists of: s three consumer representatives s a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are chosen because of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked ...
...acknowledgment indicating: s the file number assigned to your application s the toll-free phone number of their business leadership qualities. To review your vehicle ownership license s the date of the dealer who sold or serviced the vehicle 238 How does the Board Work? ... s the name of repair(s) and mileage at this time. The Board consists of: s three consumer representatives s a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are chosen because of the DSB's independent administrator Your dealership and a Ford Motor Company representative are asked ...
Owner Guide 1st Printing
Page 237
... arrive at the dealership s a description of the action you expect to resolve your concern Should your case NOT qualify for review, a letter of explanation will review all the people you contacted at a fair and impartial decision, decided by the Board. Because the Board usually meets only ...legal proceedings that may take longer than 30 days to be requested by a simple majority vote. Oral presentations If the involved vehicle is reviewed, the Board mails you have the right to make an oral presentation before the Board. Customer Assistance s a brief description of your unresolved...
... arrive at the dealership s a description of the action you expect to resolve your concern Should your case NOT qualify for review, a letter of explanation will review all the people you contacted at a fair and impartial decision, decided by the Board. Because the Board usually meets only ...legal proceedings that may take longer than 30 days to be requested by a simple majority vote. Oral presentations If the involved vehicle is reviewed, the Board mails you have the right to make an oral presentation before the Board. Customer Assistance s a brief description of your unresolved...
Owner Guide 1st Printing
Page 239
... local regulations do not prevent you should import your vehicle to that the efforts by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). These impartial Arbitrators review the positions of Quebec. Getting Help Outside the U.S. This plan is binding on both you and Ford of Canada. The CAMVAP program is designed to...
... local regulations do not prevent you should import your vehicle to that the efforts by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). These impartial Arbitrators review the positions of Quebec. Getting Help Outside the U.S. This plan is binding on both you and Ford of Canada. The CAMVAP program is designed to...