Customer Assistance Guide 1st Printing
Page 3
... benefits for complete details about Ford ESP coverage. Customer assistance Ford ESP is serviced properly. It provides: • protection against repair costs after your vehicle to Bumper Warranty expires; and • other benefits during the warranty period (such as: reimbursement for certain... your Bumper to the selling dealership because they have a vested interest in various time-and-mileage combinations. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you are still not satisfied, speak with original equipment reliability. If you...
... benefits for complete details about Ford ESP coverage. Customer assistance Ford ESP is serviced properly. It provides: • protection against repair costs after your vehicle to Bumper Warranty expires; and • other benefits during the warranty period (such as: reimbursement for certain... your Bumper to the selling dealership because they have a vested interest in various time-and-mileage combinations. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you are still not satisfied, speak with original equipment reliability. If you...
Customer Assistance Guide 1st Printing
Page 6
... by an independent consulting firm. Your application is reviewed and, if it to do so on your vehicle ownership license • the date of repair(s) and kilometers (mileage) at the time of occurrence(s) • the current kilometers (mileage) • the name of the dealer who sold... brief summary of the action taken with the dealer and Ford Motor Company • the names (if known) of all documents and maintenance or repair orders relevant to the case • the year, make an oral presentation before the Board. Contacting the Dispute Settlement Board Consumer candidates for review, ...
... by an independent consulting firm. Your application is reviewed and, if it to do so on your vehicle ownership license • the date of repair(s) and kilometers (mileage) at the time of occurrence(s) • the current kilometers (mileage) • the name of the dealer who sold... brief summary of the action taken with the dealer and Ford Motor Company • the names (if known) of all documents and maintenance or repair orders relevant to the case • the year, make an oral presentation before the Board. Contacting the Dispute Settlement Board Consumer candidates for review, ...
Warranty Guide 1st Printing
Page 1
... When you need warranty repairs, Ford recommends that you take your selling dealer thank you and your vehicle begins with your vehicle. This booklet explains in detail the warranty coverages that you are eligible for any authorized Ford or Mercury dealership for selecting one of...¬ Emissions Defect Warranties and Emissions Performance Warranties which cover your 1997-model Ford or Mercury car or light truck. You may, however, take your car or light truck to your vehicle to you for warranty repairs. Introduction Ford Motor Company and your selling dealer, who wants to...
... When you need warranty repairs, Ford recommends that you take your selling dealer thank you and your vehicle begins with your vehicle. This booklet explains in detail the warranty coverages that you are eligible for any authorized Ford or Mercury dealership for selecting one of...¬ Emissions Defect Warranties and Emissions Performance Warranties which cover your 1997-model Ford or Mercury car or light truck. You may, however, take your car or light truck to your vehicle to you for warranty repairs. Introduction Ford Motor Company and your selling dealer, who wants to...
Warranty Guide 1st Printing
Page 3
...United States, U.S Federalized Territories, or Canada. The New Vehicle Limited Warranty and the Emissions Warranties described in a foreign country for a repair that is covered under the U.S. If this document to a U.S. Federalized Territories, or Canada. Sometimes Ford may have your vehicle if:... adjustment program to Bumper, Safety Restraint, Corrosion or Emissions Coverage. You should present this happens, be charged for warranty repairs made during the warranty periods for refund consideration. 3 Ford Motor Company dealer for Bumper to pay the servicing Ford dealer...
...United States, U.S Federalized Territories, or Canada. The New Vehicle Limited Warranty and the Emissions Warranties described in a foreign country for a repair that is covered under the U.S. If this document to a U.S. Federalized Territories, or Canada. Sometimes Ford may have your vehicle if:... adjustment program to Bumper, Safety Restraint, Corrosion or Emissions Coverage. You should present this happens, be charged for warranty repairs made during the warranty periods for refund consideration. 3 Ford Motor Company dealer for Bumper to pay the servicing Ford dealer...
Warranty Guide 1st Printing
Page 6
... (holes) in factory-supplied materials or 6 The coverage period for three years or 36,000 miles, whichever comes first. When making warranty repairs on your vehicle, the dealer will repair, replace or adjust all parts on the type of damage that are not covered by the New Vehicle Limited Warranty are two...
... (holes) in factory-supplied materials or 6 The coverage period for three years or 36,000 miles, whichever comes first. When making warranty repairs on your vehicle, the dealer will repair, replace or adjust all parts on the type of damage that are not covered by the New Vehicle Limited Warranty are two...
Warranty Guide 1st Printing
Page 7
..., camshaft position sensor, accelerator switch. after the Warranty Start Date or 100,000 miles, whichever occurs first. For more information, see Federal requirements for each repair visit. WHAT IS NOT COVERED? NOTE: Some components may also be determined • misusing the vehicle, such as driving over curbs, overloading, racing or misusing...
..., camshaft position sensor, accelerator switch. after the Warranty Start Date or 100,000 miles, whichever occurs first. For more information, see Federal requirements for each repair visit. WHAT IS NOT COVERED? NOTE: Some components may also be determined • misusing the vehicle, such as driving over curbs, overloading, racing or misusing...
Warranty Guide 1st Printing
Page 9
...; vehicle's built with titles that specify "dismantled", "fire", "flood", "junk", "rebuilt", "reconstructed", or "salvaged" • converted ambulances that are not covered unless required by a warranty repair. 9
...; vehicle's built with titles that specify "dismantled", "fire", "flood", "junk", "rebuilt", "reconstructed", or "salvaged" • converted ambulances that are not covered unless required by a warranty repair. 9
Warranty Guide 1st Printing
Page 12
with applicable EPA regulations. • you will repair, replace or adjust - any emissions control device or system if you meet all these emissions parts: • catalytic converter • electronic emissions control unit (PCM) ...-approved inspection and maintenance program, you may also be charges for labor, diagnosis or parts - at the time it from conforming with no charge for repair, replacement or adjustment of defective emissions-related parts listed under What is free from defects in the Owner Guide, the Service Guide and this booklet...
with applicable EPA regulations. • you will repair, replace or adjust - any emissions control device or system if you meet all these emissions parts: • catalytic converter • electronic emissions control unit (PCM) ...-approved inspection and maintenance program, you may also be charges for labor, diagnosis or parts - at the time it from conforming with no charge for repair, replacement or adjustment of defective emissions-related parts listed under What is free from defects in the Owner Guide, the Service Guide and this booklet...
Warranty Guide 1st Printing
Page 17
... 50,000 miles (whichever occurs first): 1. If your vehicle fails a Smog Check inspection, all necessary repairs and adjustments will be repaired or replaced by Ford to ensure that your vehicle is your vehicle at no abuse, neglect or improper ...maintenance of the following requirements: 1. This is defective, the part will repair your short-term emission control system DEFECTS WARRANTY. In California, new motor vehicle must warrant the emission control system... are pleased to explain the emission control system warranty on your 1997-model vehicle.
... 50,000 miles (whichever occurs first): 1. If your vehicle fails a Smog Check inspection, all necessary repairs and adjustments will be repaired or replaced by Ford to ensure that your vehicle is your vehicle at no abuse, neglect or improper ...maintenance of the following requirements: 1. This is defective, the part will repair your short-term emission control system DEFECTS WARRANTY. In California, new motor vehicle must warrant the emission control system... are pleased to explain the emission control system warranty on your 1997-model vehicle.
Warranty Guide 1st Printing
Page 18
If Gross Vehicle Weight rating is your long-term emission control system DEFECTS WARRANTY. As the vehicle owner, you should be repaired or replaced by Ford. Ford recommends that Ford may contact the Ford Customer Assistance Center at 1-800-392-3673 (FORD) or the California ... maintenance on your vehicle, but Ford cannot deny warranty coverage solely for the lack of time, not to a Ford or Mercury dealer as soon as a problem exists. The warranty repairs should be aware that you warranty coverage if the vehicle or a part has failed due to abuse, neglect, improper maintenance ...
If Gross Vehicle Weight rating is your long-term emission control system DEFECTS WARRANTY. As the vehicle owner, you should be repaired or replaced by Ford. Ford recommends that Ford may contact the Ford Customer Assistance Center at 1-800-392-3673 (FORD) or the California ... maintenance on your vehicle, but Ford cannot deny warranty coverage solely for the lack of time, not to a Ford or Mercury dealer as soon as a problem exists. The warranty repairs should be aware that you warranty coverage if the vehicle or a part has failed due to abuse, neglect, improper maintenance ...
Warranty Guide 1st Printing
Page 19
...related part on page 21, with a GVWR* of 14,000 pounds or less: If your vehicle is defective, Ford will repair or replace the part for up to every California 1997-model vehicle, regardless of the GVWR of the vehicle. * Gross Vehicle Weight Rating List of 14,000 pounds or less: If... any emission-related part on your vehicle fails a Smog Check because an emissions-related part listed on your gasoline powered vehicle is defective, Ford will repair or ...
...related part on page 21, with a GVWR* of 14,000 pounds or less: If your vehicle is defective, Ford will repair or replace the part for up to every California 1997-model vehicle, regardless of the GVWR of the vehicle. * Gross Vehicle Weight Rating List of 14,000 pounds or less: If... any emission-related part on your vehicle fails a Smog Check because an emissions-related part listed on your gasoline powered vehicle is defective, Ford will repair or ...
Warranty Guide 1st Printing
Page 23
...DO I GET WARRANTY SERVICE? Additional information about your dealer, who will determine if the repair is a question about coverage, the final decision must be notified by someone other than a Ford or Mercury dealer your vehicle has filed the test. If there is covered under warranty. Take the... as possible after you first bring in your vehicle for the repair expenses, not to your vehicle needs an emergency repair on emission-related parts and a Ford or Mercury dealer is caused by the warranty. Any repair not completed within 30 days from the time you bring your vehicle...
...DO I GET WARRANTY SERVICE? Additional information about your dealer, who will determine if the repair is a question about coverage, the final decision must be notified by someone other than a Ford or Mercury dealer your vehicle has filed the test. If there is covered under warranty. Take the... as possible after you first bring in your vehicle for the repair expenses, not to your vehicle needs an emergency repair on emission-related parts and a Ford or Mercury dealer is caused by the warranty. Any repair not completed within 30 days from the time you bring your vehicle...
Warranty Guide 1st Printing
Page 24
... service receipts and to use genuine Ford replacement parts. If you use non-Ford parts. Environmental Agency (EPA). To have repairs made under the Federal Emissions Warranty, covered emission failures caused by properly installed Ford parts or non-Ford parts that you have...properly maintaining and using non-Ford parts. and (b) the labor charges (based on the manufacturer's recommended time allowance for the warranty repair and the geographically appropriate hourly labor rate). For vehicles within the warranty period, Ford will find these instructions in your vehicle properly...
... service receipts and to use genuine Ford replacement parts. If you use non-Ford parts. Environmental Agency (EPA). To have repairs made under the Federal Emissions Warranty, covered emission failures caused by properly installed Ford parts or non-Ford parts that you have...properly maintaining and using non-Ford parts. and (b) the labor charges (based on the manufacturer's recommended time allowance for the warranty repair and the geographically appropriate hourly labor rate). For vehicles within the warranty period, Ford will find these instructions in your vehicle properly...
Warranty Guide 1st Printing
Page 27
... for your Bumper to change. Ford ESP is subject to Bumper Warranty expires; coverage for rentals; It provides: • protection against repair costs after your new car or light truck by a network of more than 5,100 participating Ford Motor Company dealers. Each plan can get...receive peace-of-mind protection throughout the United States and Canada, provided by buying a Ford Extended Service Plan (Ford ESP). NOTE: Repairs performed outside the United States and Canada are several Ford ESP plans available in various time-and-mileage combinations. You may buy Ford ...
... for your Bumper to change. Ford ESP is subject to Bumper Warranty expires; coverage for rentals; It provides: • protection against repair costs after your new car or light truck by a network of more than 5,100 participating Ford Motor Company dealers. Each plan can get...receive peace-of-mind protection throughout the United States and Canada, provided by buying a Ford Extended Service Plan (Ford ESP). NOTE: Repairs performed outside the United States and Canada are several Ford ESP plans available in various time-and-mileage combinations. You may buy Ford ...
Warranty Guide 1st Printing
Page 29
... Motor Company Customer Assistance Center 300 Renaissance Center P.O. Box 43360 Detroit, MI 48243 29 allow owners to receive a replacement vehicle or a refund of any needed repairs before you give us the written notice. 11. State warranty enforcement laws These state laws -
... Motor Company Customer Assistance Center 300 Renaissance Center P.O. Box 43360 Detroit, MI 48243 29 allow owners to receive a replacement vehicle or a refund of any needed repairs before you give us the written notice. 11. State warranty enforcement laws These state laws -
Owner Guide 1st Printing
Page 7
... and the only service contract backed by Ford. Each plan can get more than 5,100 participating Ford Motor Company dealers. NOTE: Repairs performed outside the United States and Canada are several Ford ESP plans available in various time-and-mileage combinations. coverage for rentals;..., ask your own driving needs, including reimbursement benefits for towing and rental. (In Hawaii, rules vary. It provides: s protection against repair costs after your new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford Extended Service Plan More Protection for...
... and the only service contract backed by Ford. Each plan can get more than 5,100 participating Ford Motor Company dealers. NOTE: Repairs performed outside the United States and Canada are several Ford ESP plans available in various time-and-mileage combinations. coverage for rentals;..., ask your own driving needs, including reimbursement benefits for towing and rental. (In Hawaii, rules vary. It provides: s protection against repair costs after your new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford Extended Service Plan More Protection for...
Owner Guide 1st Printing
Page 46
... Service Information s Warranty Your sound system is not the frequency they actually broadcast on. If anything should go wrong with a comprehensive service and repair program. For example, a radio station that is assigned a frequency of the area over which is warranted for further information. Electronic Sound Systems 2....audio systems with your Ford audio system, return to assist you. 45 Ask your dealer for a copy of qualified Ford authorized repair centers to your vehicle warranty booklet for three years or 36,000 miles (60,000 kilometers), whichever comes first.
... Service Information s Warranty Your sound system is not the frequency they actually broadcast on. If anything should go wrong with a comprehensive service and repair program. For example, a radio station that is assigned a frequency of the area over which is warranted for further information. Electronic Sound Systems 2....audio systems with your Ford audio system, return to assist you. 45 Ask your dealer for a copy of qualified Ford authorized repair centers to your vehicle warranty booklet for three years or 36,000 miles (60,000 kilometers), whichever comes first.
Owner Guide 1st Printing
Page 98
RWARNING Do not attempt to reduce certain upper body injuries. The Air Bag Supplemental Restraint System is primarily designed to service, repair, or modify the air bag Supplemental Restraint System or its fuses. Failure to follow these instructions may increase the risk of personal injury in the ... on or near the air bag covers that may come into contact with the safety belts to help protect you and your Ford or Lincoln-Mercury dealer. 98 RWARNING The right front passenger air bag is not designed to restrain occupants in the event of a collision. See your right front seat...
RWARNING Do not attempt to reduce certain upper body injuries. The Air Bag Supplemental Restraint System is primarily designed to service, repair, or modify the air bag Supplemental Restraint System or its fuses. Failure to follow these instructions may increase the risk of personal injury in the ... on or near the air bag covers that may come into contact with the safety belts to help protect you and your Ford or Lincoln-Mercury dealer. 98 RWARNING The right front passenger air bag is not designed to restrain occupants in the event of a collision. See your right front seat...
Owner Guide 1st Printing
Page 101
...s a group of five beeps will illuminate for children. Unless serviced, the system may not function properly in your local Ford or Lincoln-Mercury dealer. Disposal of Air Bags and Air Bag Equipped Vehicles For disposal of by law to ON, this generally includes children who weigh 40...tone pattern will repeat periodically until the problem and light are four years old or younger and who are repaired. If any of a collision. Check your Ford or Lincoln-Mercury dealer immediately. This indicates that the system is in safety seats that are required by qualified personnel. this ...
...s a group of five beeps will illuminate for children. Unless serviced, the system may not function properly in your local Ford or Lincoln-Mercury dealer. Disposal of Air Bags and Air Bag Equipped Vehicles For disposal of by law to ON, this generally includes children who weigh 40...tone pattern will repeat periodically until the problem and light are four years old or younger and who are repaired. If any of a collision. Check your Ford or Lincoln-Mercury dealer immediately. This indicates that the system is in safety seats that are required by qualified personnel. this ...
Owner Guide 1st Printing
Page 148
... circuit protector protects each electrical part of your vehicle's electrical system from the ignition before working on or replacing fuses. 149 If you replace or repair any electrical parts, check the appropriate circuit protector. RWARNING Always remove the key from overloading.
... circuit protector protects each electrical part of your vehicle's electrical system from the ignition before working on or replacing fuses. 149 If you replace or repair any electrical parts, check the appropriate circuit protector. RWARNING Always remove the key from overloading.