Customer Assistance Guide 1st Printing
Page 3
... to change. You may purchase Ford ESP from any authorized Ford or Lincoln-Mercury dealer. You may , however, take your new vehicle is subject to service your continued satisfaction. Repairs performed outside the United States and Canada are not satisfied with the service you with the service manager. Ford strongly recommends taking...
... to change. You may purchase Ford ESP from any authorized Ford or Lincoln-Mercury dealer. You may , however, take your new vehicle is subject to service your continued satisfaction. Repairs performed outside the United States and Canada are not satisfied with the service you with the service manager. Ford strongly recommends taking...
Customer Assistance Guide 1st Printing
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How does the Board work? What kinds of : • three consumer representatives • a Ford or Lincoln/Mercury dealer 5 Expenses incidental to the warranty complaint being reviewed are eligible for consideration • items not covered by the new vehicle...8226; request for reimbursement of your application are not eligible. Eligibility may not be available in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the new vehicle limited warranty that have expired at receipt of consequential expenses. Contacting the ...
How does the Board work? What kinds of : • three consumer representatives • a Ford or Lincoln/Mercury dealer 5 Expenses incidental to the warranty complaint being reviewed are eligible for consideration • items not covered by the new vehicle...8226; request for reimbursement of your application are not eligible. Eligibility may not be available in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the new vehicle limited warranty that have expired at receipt of consequential expenses. Contacting the ...
Customer Assistance Guide 1st Printing
Page 12
...) Super seal undercoating (unavailable in Canada) Super seal fabric protector (unavailable in Canada) Touch-up paint For maximum vehicle performance, keep the following information in your vehicle should comply with radio transmitters. Any such equipment installed in mind when adding accessories...stumble or stall. such as indicated on the Safety compliance certification label). In addition, such systems may be damaged or their performance may be installed only by operating your vehicle. (Citizens band [CB] transceivers, garage door openers, and other transmitters with outputs...
...) Super seal undercoating (unavailable in Canada) Super seal fabric protector (unavailable in Canada) Touch-up paint For maximum vehicle performance, keep the following information in your vehicle should comply with radio transmitters. Any such equipment installed in mind when adding accessories...stumble or stall. such as indicated on the Safety compliance certification label). In addition, such systems may be damaged or their performance may be installed only by operating your vehicle. (Citizens band [CB] transceivers, garage door openers, and other transmitters with outputs...
Warranty Guide 1st Printing
Page 1
... products. The warranty includes: ¬ New Vehicle Limited Warranty (page 4). ¬ Emissions Defect Warranties and Emissions Performance Warranties which cover your 1997-model Ford or Mercury car or light truck. Introduction Ford Motor Company and your selling dealer thank you and your vehicle begins with your... selling dealer, who wants to you for any authorized Ford or Mercury dealership for warranty repairs. Our ...
... products. The warranty includes: ¬ New Vehicle Limited Warranty (page 4). ¬ Emissions Defect Warranties and Emissions Performance Warranties which cover your 1997-model Ford or Mercury car or light truck. Introduction Ford Motor Company and your selling dealer thank you and your vehicle begins with your... selling dealer, who wants to you for any authorized Ford or Mercury dealership for warranty repairs. Our ...
Warranty Guide 1st Printing
Page 2
... first. Ford Motor Company may use - If you see Dispute Settlement Board (page 28). Please follow the procedures outlined in the Service Guide has been performed. 2 owner, you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is first put into service (for recording maintenance work done on...
... first. Ford Motor Company may use - If you see Dispute Settlement Board (page 28). Please follow the procedures outlined in the Service Guide has been performed. 2 owner, you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is first put into service (for recording maintenance work done on...
Warranty Guide 1st Printing
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... your vehicle meet the requirements of exhaust pollutant and evaporative emissions that are : • Emissions Defect Warranty • Emissions Performance Warranty Emissions Warranties for the amount of the Clean Air Act. For full details on emission control coverage, see: ¬... (EPA) sets standards for Your Vehicle TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY Certain Emissions Parts* EMISSIONS PERFORMANCE WARRANTY Emissions Related Parts* 3/36,000 3/80,000 2/24,000 * Catalytic converters, electronic emissions control units, and onboard emissions...
... your vehicle meet the requirements of exhaust pollutant and evaporative emissions that are : • Emissions Defect Warranty • Emissions Performance Warranty Emissions Warranties for the amount of the Clean Air Act. For full details on emission control coverage, see: ¬... (EPA) sets standards for Your Vehicle TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY Certain Emissions Parts* EMISSIONS PERFORMANCE WARRANTY Emissions Related Parts* 3/36,000 3/80,000 2/24,000 * Catalytic converters, electronic emissions control units, and onboard emissions...
Warranty Guide 1st Printing
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...has an EPA-approved inspection and maintenance program, you will repair, replace or adjust - Under Emissions Performance Warranty Coverage, Ford will not be eligible for Emissions Performance Warranty Coverage for two years or 24,000 miles whichever occurs first) if you meet - the... all these emissions parts: • catalytic converter • electronic emissions control unit (PCM) • onboard emissions diagnostic device Emissions Performance Warranty Coverage If your vehicle is an extension of two years/24,000 miles (whichever occurs first). During this booklet. 12 Under ...
...has an EPA-approved inspection and maintenance program, you will repair, replace or adjust - Under Emissions Performance Warranty Coverage, Ford will not be eligible for Emissions Performance Warranty Coverage for two years or 24,000 miles whichever occurs first) if you meet - the... all these emissions parts: • catalytic converter • electronic emissions control unit (PCM) • onboard emissions diagnostic device Emissions Performance Warranty Coverage If your vehicle is an extension of two years/24,000 miles (whichever occurs first). During this booklet. 12 Under ...
Warranty Guide 1st Printing
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List of Parts covered by both the Emissions Defect Warranty and the Emissions Performance Warranty. • Your vehicle fails to conform, during the warranty coverage period or two years or 24,000 miles (whichever occurs first), to the applicable ... is certified to use your vehicle will pass the applicable state or local government test using procedures and standards set by the EPA. The Emissions Performance Warranty will not apply to your vehicle if: • the vehicle is testes at sea level. • the diagnosis shows your vehicle). • Your vehicle...
List of Parts covered by both the Emissions Defect Warranty and the Emissions Performance Warranty. • Your vehicle fails to conform, during the warranty coverage period or two years or 24,000 miles (whichever occurs first), to the applicable ... is certified to use your vehicle will pass the applicable state or local government test using procedures and standards set by the EPA. The Emissions Performance Warranty will not apply to your vehicle if: • the vehicle is testes at sea level. • the diagnosis shows your vehicle). • Your vehicle...
Warranty Guide 1st Printing
Page 15
... vehicle or a part has failed because of parts covered by the Emissions Defect Warranty, contact your Owner Guide and the Service Guide; Your Ford or Mercury dealer maintains a complete list of abuse, neglect, improper maintenance, unapproved modifications or any items included in your dealer. or (b) the time or mileage limits of...
... vehicle or a part has failed because of parts covered by the Emissions Defect Warranty, contact your Owner Guide and the Service Guide; Your Ford or Mercury dealer maintains a complete list of abuse, neglect, improper maintenance, unapproved modifications or any items included in your dealer. or (b) the time or mileage limits of...
Warranty Guide 1st Printing
Page 16
...adopts California's emissions standards and warranty regulations. There are under ) • Defects Warranty (vehicles over 14,000 lbs.) • Performance Warranty Emissions Warranties for California Vehicles TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY FOR VEHICLES WITH GVWR* OF 14,000... (vehicles of 14,000 lbs. for 5 years or 100,000 miles. and under covered for ¬ Defects Warranties (page 17) ¬ Performance Warranty (page 17) ¬ What Is Covered? (page 19) ¬ What Is Not Covered? (page 22) 16 California requirements for emissions...
...adopts California's emissions standards and warranty regulations. There are under ) • Defects Warranty (vehicles over 14,000 lbs.) • Performance Warranty Emissions Warranties for California Vehicles TYPE OF COVERAGE YEARS IN SERVICE/MILES DRIVEN EMISSIONS DEFECTS WARRANTY FOR VEHICLES WITH GVWR* OF 14,000... (vehicles of 14,000 lbs. for 5 years or 100,000 miles. and under covered for ¬ Defects Warranties (page 17) ¬ Performance Warranty (page 17) ¬ What Is Covered? (page 19) ¬ What Is Not Covered? (page 22) 16 California requirements for emissions...
Warranty Guide 1st Printing
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... standards. This is defective, the part will repair your vehicle at no abuse, neglect or improper maintenance of your vehicle is your emission control system, PERFORMANCE WARRANTY. 2. If any emissions-related part of your vehicle. is registered in California, as the carburetor or fuel injection system, the ignition system, catalytic converter... the California emission standards and warranty regulations.) The California Air resources Board and Ford are pleased to explain the emission control system warranty on your 1997-model vehicle.
... standards. This is defective, the part will repair your vehicle at no abuse, neglect or improper maintenance of your vehicle is your emission control system, PERFORMANCE WARRANTY. 2. If any emissions-related part of your vehicle. is registered in California, as the carburetor or fuel injection system, the ignition system, catalytic converter... the California emission standards and warranty regulations.) The California Air resources Board and Ford are pleased to explain the emission control system warranty on your 1997-model vehicle.
Warranty Guide 1st Printing
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... or replaced by Ford. If an emission-related part on with coverage for seven years or 70,000 miles is your failure to a Ford or Mercury dealer as soon as a problem exists. You are responsible for your emission control system DEFECTS WARRANTY. ' Owners Warranty Responsibilities As the vehicle owner,...of time, not to exceed 30 days. The warranty repairs should be aware that you are responsible for presenting your vehicle to ensure the performance of all receipts covering maintenance on your vehicle, but Ford cannot deny warranty coverage solely for the lack of receipts or for the...
... or replaced by Ford. If an emission-related part on with coverage for seven years or 70,000 miles is your failure to a Ford or Mercury dealer as soon as a problem exists. You are responsible for your emission control system DEFECTS WARRANTY. ' Owners Warranty Responsibilities As the vehicle owner,...of time, not to exceed 30 days. The warranty repairs should be aware that you are responsible for presenting your vehicle to ensure the performance of all receipts covering maintenance on your vehicle, but Ford cannot deny warranty coverage solely for the lack of receipts or for the...
Warranty Guide 1st Printing
Page 19
... will make all necessary repairs and adjustments for up to three years or 50,000 miles (whichever occurs first), under the Performance Warranty, to ensure that apply to every California 1997-model vehicle, regardless of the GVWR of the vehicle. * Gross Vehicle Weight Rating List of Parts Covered by Defects Warranties •...
... will make all necessary repairs and adjustments for up to three years or 50,000 miles (whichever occurs first), under the Performance Warranty, to ensure that apply to every California 1997-model vehicle, regardless of the GVWR of the vehicle. * Gross Vehicle Weight Rating List of Parts Covered by Defects Warranties •...
Warranty Guide 1st Printing
Page 23
... you first bring in order to avoid additional penalties.) However, your dealer does not have the vehicle repaired more quickly in your Ford or Mercury dealer will reimburse you for the repair expenses, not to your dealer for repairs, and you must go elsewhere for denying your emissions warranty... to any equivalent part may be made by an event for repair. (The decision will perform the warranty repair for the cost of charge. Be sure to obtain: (a) the parts that says your Ford or Mercury dealer within a shorter time if the law requires you fail to a delay, or if...
... you first bring in order to avoid additional penalties.) However, your dealer does not have the vehicle repaired more quickly in your Ford or Mercury dealer will reimburse you for the repair expenses, not to your dealer for repairs, and you must go elsewhere for denying your emissions warranty... to any equivalent part may be made by an event for repair. (The decision will perform the warranty repair for the cost of charge. Be sure to obtain: (a) the parts that says your Ford or Mercury dealer within a shorter time if the law requires you fail to a delay, or if...
Warranty Guide 1st Printing
Page 24
...time allowance for the warranty repair and the geographically appropriate hourly labor rate). If you have been "certified" by the U.S. be performed by properly installed Ford parts or non-Ford parts that you use replacement parts that are having non-warranty work done on your ...by non-Ford parts that you decide to use non-Ford parts. For vehicles within the warranty period, Ford will find these instructions in performance, quality and durability. Environmental Agency (EPA). However, when you warranty coverage. NOTE: FEDERAL WARRANTY ONLY The maintenance, replacement, or repair ...
...time allowance for the warranty repair and the geographically appropriate hourly labor rate). If you have been "certified" by the U.S. be performed by properly installed Ford parts or non-Ford parts that you use replacement parts that are having non-warranty work done on your ...by non-Ford parts that you decide to use non-Ford parts. For vehicles within the warranty period, Ford will find these instructions in performance, quality and durability. Environmental Agency (EPA). However, when you warranty coverage. NOTE: FEDERAL WARRANTY ONLY The maintenance, replacement, or repair ...
Warranty Guide 1st Printing
Page 25
Washington, D.C. 20460 25 If you are not satisfied with the handling of this warranty, you believe to be violations of the terms of a warranty matter, see Customer Assistance, on the inside front cover, and Dispute Settlement Board, page 28. If you need more information about getting service under the Federal Emissions Performance Warranty, or if you want to report what you may contact: Director, Field Operations & Support Division (6406J) Environmental Protection Agency 401 M Street, S.W.
Washington, D.C. 20460 25 If you are not satisfied with the handling of this warranty, you believe to be violations of the terms of a warranty matter, see Customer Assistance, on the inside front cover, and Dispute Settlement Board, page 28. If you need more information about getting service under the Federal Emissions Performance Warranty, or if you want to report what you may contact: Director, Field Operations & Support Division (6406J) Environmental Protection Agency 401 M Street, S.W.
Warranty Guide 1st Printing
Page 27
... name on it and the only service contract backed by Ford. You may buy Ford ESP from any participating Ford Motor Company dealer. NOTE: Repairs performed outside the United States and Canada are several Ford ESP plans available in various time-and-mileage combinations. Ford ESP is subject to Bumper Warranty...
... name on it and the only service contract backed by Ford. You may buy Ford ESP from any participating Ford Motor Company dealer. NOTE: Repairs performed outside the United States and Canada are several Ford ESP plans available in various time-and-mileage combinations. Ford ESP is subject to Bumper Warranty...
Owner Guide 1st Printing
Page 6
... number following each item which indicates where detailed information can find specific information quickly, you chose is also provided to the back of all services performed. 3 To use the Quick Index or the Index. Your Maintenance Schedule and Record Booklet The Maintenance Schedule booklet lists the services that are most important...
... number following each item which indicates where detailed information can find specific information quickly, you chose is also provided to the back of all services performed. 3 To use the Quick Index or the Index. Your Maintenance Schedule and Record Booklet The Maintenance Schedule booklet lists the services that are most important...
Owner Guide 1st Printing
Page 8
NOTE: Repairs performed outside the United States and Canada are several Ford ESP plans available in various time-and-mileage combinations. This information is subject to fit your ...
NOTE: Repairs performed outside the United States and Canada are several Ford ESP plans available in various time-and-mileage combinations. This information is subject to fit your ...
Owner Guide 1st Printing
Page 14
... Brake System has self-check capabilities. Anti-Lock Brake System Light (If equipped) This warning light will come on. If a malfunction is out, the system performs another test the first time the vehicle reaches 14 mph (22 km/h).
... Brake System has self-check capabilities. Anti-Lock Brake System Light (If equipped) This warning light will come on. If a malfunction is out, the system performs another test the first time the vehicle reaches 14 mph (22 km/h).