Customer Assistance Guide 1st Printing
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... coverage beyond this period through the Ford Auto Club, contact your new car or light truck by Ford Motor Company. 2 Should you need to arrange assistance for your Ford or Lincoln-Mercury dealer. Ford ESP is the only extended service program with the Ford name on it and the only ...service backed by purchasing a Ford Extended Service Plan (Ford ESP). FORD EXTENDED SERVICE PLAN You can get more protection for yourself, Ford Motor Company will : • ...
... coverage beyond this period through the Ford Auto Club, contact your new car or light truck by Ford Motor Company. 2 Should you need to arrange assistance for your Ford or Lincoln-Mercury dealer. Ford ESP is the only extended service program with the Ford name on it and the only ...service backed by purchasing a Ford Extended Service Plan (Ford ESP). FORD EXTENDED SERVICE PLAN You can get more protection for yourself, Ford Motor Company will : • ...
Customer Assistance Guide 1st Printing
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... information is subject to the selling dealership because they have a vested interest in various time-and-mileage combinations. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you dealer for rentals; In most cases, your concern will be tailored...with the owner or general manager of the dealership. GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to any participating Ford Motor Company dealer. and • other benefits during the warranty period (such as: reimbursement for ...
... information is subject to the selling dealership because they have a vested interest in various time-and-mileage combinations. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you dealer for rentals; In most cases, your concern will be tailored...with the owner or general manager of the dealership. GETTING THE SERVICE YOU NEED At home Ford Motor Company has authorized Ford and Lincoln-Mercury dealerships to any participating Ford Motor Company dealer. and • other benefits during the warranty period (such as: reimbursement for ...
Customer Assistance Guide 1st Printing
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... to help than the dealership could provide, contact the Ford Customer Assistance Center to find an authorized dealership to owners and lessees of qualifying Ford Motor Company vehicles 4 A warranty dispute must be submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to contact the... kilometers (mileage) of your vehicle • the vehicle identification number (VIN) listed on your vehicle needs service, or if you need more help you: Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O.
... to help than the dealership could provide, contact the Ford Customer Assistance Center to find an authorized dealership to owners and lessees of qualifying Ford Motor Company vehicles 4 A warranty dispute must be submitted to the Dispute Settlement Board before taking action under the Magnuson-Moss Warranty Act, or to contact the... kilometers (mileage) of your vehicle • the vehicle identification number (VIN) listed on your vehicle needs service, or if you need more help you: Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O.
Customer Assistance Guide 1st Printing
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... for California and Wisconsin purchasers/lessees. Eligibility may not be available in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the new vehicle limited warranty that have not been resolved by a service contract • ...expired at receipt of consequential expenses. What kinds of : • three consumer representatives • a Ford or Lincoln/Mercury dealer 5 Ford Motor Company reserves the right to state law. Contacting the Dispute Settlement Board The Dispute Settlement Board may differ according to change ...
... for California and Wisconsin purchasers/lessees. Eligibility may not be available in all warranty performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks under the new vehicle limited warranty that have not been resolved by a service contract • ...expired at receipt of consequential expenses. What kinds of : • three consumer representatives • a Ford or Lincoln/Mercury dealer 5 Ford Motor Company reserves the right to state law. Contacting the Dispute Settlement Board The Dispute Settlement Board may differ according to change ...
Customer Assistance Guide 1st Printing
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...the file number assigned to your application • the toll-free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are recruited and trained by the Board. 6 Indicate your choice to resolve your concern Should your case properly, the Board needs... qualities. What the Board needs To have your unresolved concern • a brief summary of the action taken with the dealer and Ford Motor Company • the names (if known) of all the people you contacted at this time. Contacting the Dispute Settlement Board Consumer candidates ...
...the file number assigned to your application • the toll-free phone number of the DSB's independent administrator Your dealership and a Ford Motor Company representative are recruited and trained by the Board. 6 Indicate your choice to resolve your concern Should your case properly, the Board needs... qualities. What the Board needs To have your unresolved concern • a brief summary of the action taken with the dealer and Ford Motor Company • the names (if known) of all the people you contacted at this time. Contacting the Dispute Settlement Board Consumer candidates ...
Customer Assistance Guide 1st Printing
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... proceedings that may take longer than is recommended for any party in Central or South America, the Caribbean, or the Middle East, contact the 7 Ford Motor Company is reviewed, the Board mails you leave the U.S. If you are binding on the dealer and Ford, but not on which to your vehicle...
... proceedings that may take longer than is recommended for any party in Central or South America, the Caribbean, or the Middle East, contact the 7 Ford Motor Company is reviewed, the Board mails you leave the U.S. If you are binding on the dealer and Ford, but not on which to your vehicle...
Customer Assistance Guide 1st Printing
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... country, contact the nearest Ford dealership. Customer assistance nearest Ford dealership. Telephone: (313)594-4857 FAX: (313) 390-0804 If you , write or call : FORD MOTOR COMPANY WORLDWIDE EXPORT OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. If the dealership employees cannot help you are in North America... nearest Ford affiliate office. If the dealership cannot help you, they can direct you buy your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations. 8
... country, contact the nearest Ford dealership. Customer assistance nearest Ford dealership. Telephone: (313)594-4857 FAX: (313) 390-0804 If you , write or call : FORD MOTOR COMPANY WORLDWIDE EXPORT OPERATIONS 1555 Fairlane Drive Fairlane Business Park #3 Allen Park, Michigan 48101 U.S.A. If the dealership employees cannot help you are in North America... nearest Ford affiliate office. If the dealership cannot help you, they can direct you buy your vehicle identification number (VIN) and new address with Ford Motor Company Export Operations. 8
Customer Assistance Guide 1st Printing
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RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday - Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S. Friday 8:00 A.M. - 6:30 P.M. EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday - EST For Credit Card Holder Orders Only 9 Friday 8:00 A.M. - 6:30 P.M.
RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday - Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S. Friday 8:00 A.M. - 6:30 P.M. EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday - EST For Credit Card Holder Orders Only 9 Friday 8:00 A.M. - 6:30 P.M.
Warranty Guide 1st Printing
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1. If you bought a previously owned 1997-model vehicle, you for any authorized Ford or Mercury dealership for warranty repairs. Introduction Ford Motor Company and your vehicle to certain medium/heavy duty trucks over 10,000 pounds Gross Vehicle Weight Rating (page 26). 1 When...The warranty includes: ¬ New Vehicle Limited Warranty (page 4). ¬ Emissions Defect Warranties and Emissions Performance Warranties which cover your 1997-model Ford or Mercury car or light truck. You may, however, take your car or light truck to your selling dealer thank you are eligible for ...
1. If you bought a previously owned 1997-model vehicle, you for any authorized Ford or Mercury dealership for warranty repairs. Introduction Ford Motor Company and your vehicle to certain medium/heavy duty trucks over 10,000 pounds Gross Vehicle Weight Rating (page 26). 1 When...The warranty includes: ¬ New Vehicle Limited Warranty (page 4). ¬ Emissions Defect Warranties and Emissions Performance Warranties which cover your 1997-model Ford or Mercury car or light truck. You may, however, take your car or light truck to your selling dealer thank you are eligible for ...
Warranty Guide 1st Printing
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... eligible U.S. KNOW WHEN YOUR WARRANTY BEGINS Your Warranty Start Date is the day you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is the responsibility of impartial individuals who resolve disputes; at the assembly plant and the dealership, and we usually correct any ...deny you warranty coverage if you receive your vehicle, notify your new vehicle or the day it is a panel of the owner. Ford Motor Company may use - for recording maintenance work done on the inside front cover of this booklet. Please follow the procedures outlined in the ...
... eligible U.S. KNOW WHEN YOUR WARRANTY BEGINS Your Warranty Start Date is the day you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is the responsibility of impartial individuals who resolve disputes; at the assembly plant and the dealership, and we usually correct any ...deny you warranty coverage if you receive your vehicle, notify your new vehicle or the day it is a panel of the owner. Ford Motor Company may use - for recording maintenance work done on the inside front cover of this booklet. Please follow the procedures outlined in the ...
Warranty Guide 1st Printing
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... of the cost of certain repairs beyond the terms of the warranty. Where state law requires, the tax must be paid by a Ford Motor Company dealership in the United States, U.S Federalized Territories, or Canada. Federalized Territories, or Canada. You should present this booklet apply to pay...of the vehicle. The New Vehicle Limited Warranty and the Emissions Warranties described in this document to save the repair order or invoice. Ford Motor Company dealer for Bumper to your vehicle if: • it was originally sold or released by you, the owner of warranty repairs. and...
... of the cost of certain repairs beyond the terms of the warranty. Where state law requires, the tax must be paid by a Ford Motor Company dealership in the United States, U.S Federalized Territories, or Canada. Federalized Territories, or Canada. You should present this booklet apply to pay...of the vehicle. The New Vehicle Limited Warranty and the Emissions Warranties described in this document to save the repair order or invoice. Ford Motor Company dealer for Bumper to your vehicle if: • it was originally sold or released by you, the owner of warranty repairs. and...
Warranty Guide 1st Printing
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... perforation (holes) in the body sheet metal, coverage lasts for five years, regardless of usage and/or environmental conditions - During this coverage period, authorized Ford Motor Company dealers will repair, replace or adjust all parts on the type of damage that are described on your vehicle, the dealer will use Ford...
... perforation (holes) in the body sheet metal, coverage lasts for five years, regardless of usage and/or environmental conditions - During this coverage period, authorized Ford Motor Company dealers will repair, replace or adjust all parts on the type of damage that are described on your vehicle, the dealer will use Ford...
Warranty Guide 1st Printing
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... Hesitance Program, unless you are driving a daily rental unit. Under this program Ford will cover: • towing to the nearest Ford or Mercury dealership • flat tire change • fuel delivery • jump starts • lock-out problems The Roadside Assistance Program is damaged during... because a covered part has failed during the warranty coverage period because of a vehicle defect in factory-supplied materials or workmanship, Ford Motor Company will cover towing to Bumper Warranty Coverage (three years or 36,000 miles, whichever occurs first). You will pay the tow ...
... Hesitance Program, unless you are driving a daily rental unit. Under this program Ford will cover: • towing to the nearest Ford or Mercury dealership • flat tire change • fuel delivery • jump starts • lock-out problems The Roadside Assistance Program is damaged during... because a covered part has failed during the warranty coverage period because of a vehicle defect in factory-supplied materials or workmanship, Ford Motor Company will cover towing to Bumper Warranty Coverage (three years or 36,000 miles, whichever occurs first). You will pay the tow ...
Warranty Guide 1st Printing
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... made by Ford. This is your emission control system, PERFORMANCE WARRANTY. 2. For seven years or 70,000 miles (whichever occurs first): 17 In California, new motor vehicle must warrant the emission control system on your vehicle for sale in California or other emission-related assemblies. Ford must be hoses, belts, connectors... the California emission standards and warranty regulations.) The California Air resources Board and Ford are pleased to explain the emission control system warranty on your 1997-model vehicle.
... made by Ford. This is your emission control system, PERFORMANCE WARRANTY. 2. For seven years or 70,000 miles (whichever occurs first): 17 In California, new motor vehicle must warrant the emission control system on your vehicle for sale in California or other emission-related assemblies. Ford must be hoses, belts, connectors... the California emission standards and warranty regulations.) The California Air resources Board and Ford are pleased to explain the emission control system warranty on your 1997-model vehicle.
Warranty Guide 1st Printing
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...those lacking a partially or fully enclosed operator's compartment, such as designed, built and equipped by Ford Motor Company, and is not covered by Ford Motor Company. Noise emissions warranty NOISE EMISSIONS WARRANTY FOR CERTAIN LIGHT TRUCKS This warranty applies only to exceed Federal ... part, component or system of the vehicle, commercial loss or other consequential damages. • any part, component, system of Ford Motor Company - EPA Medium and heavy Trucks Noise Emission Standards (40 C.F.R. EPA Noise Control Regulations including, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR...
...those lacking a partially or fully enclosed operator's compartment, such as designed, built and equipped by Ford Motor Company, and is not covered by Ford Motor Company. Noise emissions warranty NOISE EMISSIONS WARRANTY FOR CERTAIN LIGHT TRUCKS This warranty applies only to exceed Federal ... part, component or system of the vehicle, commercial loss or other consequential damages. • any part, component, system of Ford Motor Company - EPA Medium and heavy Trucks Noise Emission Standards (40 C.F.R. EPA Noise Control Regulations including, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR...
Warranty Guide 1st Printing
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...it and the only service contract backed by Ford. Each plan can get more than 5,100 participating Ford Motor Company dealers. This information is an optional service contract, backed and administered by Ford Motor Company. Ford ESP is subject to fit your dealer for ESP coverage. Ask your own driving needs, ... States and Canada are several Ford ESP plans available in various time-and-mileage combinations. You may buy Ford ESP from any participating Ford Motor Company dealer. Ford extended service plan MORE PROTECTION FOR YOUR VEHICLE You can be tailored to change.
...it and the only service contract backed by Ford. Each plan can get more than 5,100 participating Ford Motor Company dealers. This information is an optional service contract, backed and administered by Ford Motor Company. Ford ESP is subject to fit your dealer for ESP coverage. Ask your own driving needs, ... States and Canada are several Ford ESP plans available in various time-and-mileage combinations. You may buy Ford ESP from any participating Ford Motor Company dealer. Ford extended service plan MORE PROTECTION FOR YOUR VEHICLE You can be tailored to change.
Warranty Guide 1st Printing
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... Dispute settlement board DO YOU NEED THE DISPUTE SETTLEMENT BOARD? This dispute handling procedure is important to Ford Motor Company and to your Customer Assistance Guide. For Motor Company reserves the right to enforcing state created rights or other rights which are and eligible owner of this... pursuing replacement or repurchase remedies provided by following the three-step procedure outlined on the outlined on the inside cover of a Ford Motor Company vehicle in all states. You may apply to the extent allowed by state law, before taking action under the Magnuson-Moss Warranty...
... Dispute settlement board DO YOU NEED THE DISPUTE SETTLEMENT BOARD? This dispute handling procedure is important to Ford Motor Company and to your Customer Assistance Guide. For Motor Company reserves the right to enforcing state created rights or other rights which are and eligible owner of this... pursuing replacement or repurchase remedies provided by following the three-step procedure outlined on the outlined on the inside cover of a Ford Motor Company vehicle in all states. You may apply to the extent allowed by state law, before taking action under the Magnuson-Moss Warranty...
Warranty Guide 1st Printing
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... 11. To the extent your state law allows, Ford Motor Company requires that you first send us a written notification of any defects or non-conformities that you give us the written notice. In other states, Ford Motor Company requests that you pursue the remedies provided by your ...written notification: Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O. Box 43360 Detroit, MI 48243 29 allow owners to...
... 11. To the extent your state law allows, Ford Motor Company requires that you first send us a written notification of any defects or non-conformities that you give us the written notice. In other states, Ford Motor Company requests that you pursue the remedies provided by your ...written notification: Ford Motor Company Customer Assistance Center 300 Renaissance Center P.O. Box 43360 Detroit, MI 48243 29 allow owners to...
Owner Guide 1st Printing
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... commitment to achieve the best result possible. and in mind, providing better products and services than our competition. Introduction Ford's Commitment to You At Ford Motor Company, excellence is essential to our success. work must be our number one another with trust and respect. We are our partners. We For your...
... commitment to achieve the best result possible. and in mind, providing better products and services than our competition. Introduction Ford's Commitment to You At Ford Motor Company, excellence is essential to our success. work must be our number one another with trust and respect. We are our partners. We For your...
Owner Guide 1st Printing
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... help you can find specific information quickly, you keep track of Canada, Limited, Service Publications, P.O. If the word you chose is also provided to Ford Motor Company of all services performed. 3 We have designed the Index so that you have read this guide once, you will probably return to it when...
... help you can find specific information quickly, you keep track of Canada, Limited, Service Publications, P.O. If the word you chose is also provided to Ford Motor Company of all services performed. 3 We have designed the Index so that you have read this guide once, you will probably return to it when...