Customer Assistance Guide 1st Printing
Page 1
Contents Getting roadside assistance Ford Extended Service Plan Getting the service you need The Dispute Settlement Board Getting assistance outside of the US Ordering service publications Accessories Ordering additional owner literature Index 2 2 3 4 7 9 10 13 14 1
Contents Getting roadside assistance Ford Extended Service Plan Getting the service you need The Dispute Settlement Board Getting assistance outside of the US Ordering service publications Accessories Ordering additional owner literature Index 2 2 3 4 7 9 10 13 14 1
Customer Assistance Guide 1st Printing
Page 6
To review your case properly, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case • the year, make an oral presentation before the Board. Oral presentations may also be requested by an independent consulting firm. ...
To review your case properly, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case • the year, make an oral presentation before the Board. Oral presentations may also be requested by an independent consulting firm. ...
Customer Assistance Guide 1st Printing
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Friday 8:00 A.M. - 6:30 P.M. Friday 8:00 A.M. - 6:30 P.M. Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S. EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday - RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday - EST For Credit Card Holder Orders Only 9
Friday 8:00 A.M. - 6:30 P.M. Friday 8:00 A.M. - 6:30 P.M. Customer assistance FOR INFORMATION ON ORDERING SERVICE PUBLICATIONS, CONTACT: U.S. EST For Credit Card Holder Orders Only CANADIAN RESIDENTS CALL Ford Motor Company of Canada, Ltd. 1-800-387-4966 Monday - RESIDENTS CALL HELM, INCORPORATED 1-800-782-4356 Monday - EST For Credit Card Holder Orders Only 9
Customer Assistance Guide 1st Printing
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Box 07150 Detroit, Michigan 48207 or order toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m. Ordering additional publications ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio: Make checks payable to: HELM, INCORPORATED P.O. EST, for credit card holder orders only 13
Box 07150 Detroit, Michigan 48207 or order toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m. Ordering additional publications ORDERING ADDITIONAL OWNER'S LITERATURE To order the publications in this portfolio: Make checks payable to: HELM, INCORPORATED P.O. EST, for credit card holder orders only 13
Customer Assistance Guide 1st Printing
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Index Accessories ...10 Customer assistance away from home ...4 Customer Assistance Center, Ford (U.S.) ...4 Dispute Settlement Board ...4 Extended Service Plan, Ford ...2 Ford Dispute Settlement Board ..4 Order forms, service information ...9 Roadside assistance ...2 14
Index Accessories ...10 Customer assistance away from home ...4 Customer Assistance Center, Ford (U.S.) ...4 Dispute Settlement Board ...4 Extended Service Plan, Ford ...2 Ford Dispute Settlement Board ..4 Order forms, service information ...9 Roadside assistance ...2 14
Warranty Guide 1st Printing
Page 3
... Motor Company dealership in a foreign country for a repair that is applicable to a U.S. Where state law requires, the tax must be sure to save the repair order or invoice. Federalized Territories, or Canada. Some states may require a tax on all or part of the cost of certain repairs beyond the terms of...
... Motor Company dealership in a foreign country for a repair that is applicable to a U.S. Where state law requires, the tax must be sure to save the repair order or invoice. Federalized Territories, or Canada. Some states may require a tax on all or part of the cost of certain repairs beyond the terms of...
Warranty Guide 1st Printing
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.... The notice will explain the basis for which neither Ford nor your vehicle needs an emergency repair on emission-related parts and a Ford or Mercury dealer is covered under Federal and California requirements HOW DO I HANDLE EMERGENCY REPAIRS? If you for warranty coverage is responsible. HOW DO I GET... to exceed: (a) the 23 Take the parts and receipt to your dealer, who will decide whether the repair is caused by Ford in order to avoid additional penalties.) However, your dealer does not have covered repairs made by Ford within 30 days also constitutes an emergency, and any...
.... The notice will explain the basis for which neither Ford nor your vehicle needs an emergency repair on emission-related parts and a Ford or Mercury dealer is covered under Federal and California requirements HOW DO I HANDLE EMERGENCY REPAIRS? If you for warranty coverage is responsible. HOW DO I GET... to exceed: (a) the 23 Take the parts and receipt to your dealer, who will decide whether the repair is caused by Ford in order to avoid additional penalties.) However, your dealer does not have covered repairs made by Ford within 30 days also constitutes an emergency, and any...
Owner Guide 1st Printing
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... the tape will help maintain the best playback sound and proper tape operation. Push "EJECT" to qualified personnel for the Cassette Player and Tapes In order to keep your finger or a pencil into one of play will not eject, refer problem to eject tape. Tapes longer than 90 minutes are exposed...
... the tape will help maintain the best playback sound and proper tape operation. Push "EJECT" to qualified personnel for the Cassette Player and Tapes In order to keep your finger or a pencil into one of play will not eject, refer problem to eject tape. Tapes longer than 90 minutes are exposed...
Owner Guide 1st Printing
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... "EJ" button. Tips on or off. less should be ejected with radio power (and/or ignition) on Caring for the Cassette Player and Tapes In order to keep your cassette tape player performing the way it was meant to, read and follow these simple precautions: u Using a Ford or equivalent cassette cleaning...
... "EJ" button. Tips on or off. less should be ejected with radio power (and/or ignition) on Caring for the Cassette Player and Tapes In order to keep your cassette tape player performing the way it was meant to, read and follow these simple precautions: u Using a Ford or equivalent cassette cleaning...
Owner Guide 1st Printing
Page 111
... is out. Unlocking the Doors with unlocking your personal code. To unlock the driver's door, enter the factory code or your doors, you unlock any order. If the keyless entry system does not work properly, use the key or transmitter(s) to first enter the keypad code. 110 All codes have to...
... is out. Unlocking the Doors with unlocking your personal code. To unlock the driver's door, enter the factory code or your doors, you unlock any order. If the keyless entry system does not work properly, use the key or transmitter(s) to first enter the keypad code. 110 All codes have to...
Owner Guide 1st Printing
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... unlock the vehicle doors to the ON position. 113 Battery voltage to these types of the battery if those lights have been left in sequential order, such as follows: u Courtesy lights (lights which come on inadvertently or if a door is turned off, the vehicle will turn off battery voltage to the...
... unlock the vehicle doors to the ON position. 113 Battery voltage to these types of the battery if those lights have been left in sequential order, such as follows: u Courtesy lights (lights which come on inadvertently or if a door is turned off, the vehicle will turn off battery voltage to the...
Owner Guide 1st Printing
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To unlock the other doors, press the UNLOCK control a second time within five seconds of unlocking the driver's door. 114 Additional transmitters can be ordered from your vehicle has the remote entry system, you can lock and unlock the vehicle doors and open the trunk without using a key. The remote ...
To unlock the other doors, press the UNLOCK control a second time within five seconds of unlocking the driver's door. 114 Additional transmitters can be ordered from your vehicle has the remote entry system, you can lock and unlock the vehicle doors and open the trunk without using a key. The remote ...
Owner Guide 1st Printing
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... 1. Push down on the child seat while pulling on tongue. Lengthen the lap belt. Before placing the child into the proper buckle for information about ordering a tether strap. 148
... 1. Push down on the child seat while pulling on tongue. Lengthen the lap belt. Before placing the child into the proper buckle for information about ordering a tether strap. 148
Owner Guide 1st Printing
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... vehicle may be equipped with one or both of other than matching size tires on a Traction-Lok rear axle could result in a permanent reduction in order to improve tire traction and is on slippery surfaces, a noise may be heard coming from spinning during the acceleration of effectiveness does not affect normal...
... vehicle may be equipped with one or both of other than matching size tires on a Traction-Lok rear axle could result in a permanent reduction in order to improve tire traction and is on slippery surfaces, a noise may be heard coming from spinning during the acceleration of effectiveness does not affect normal...
Owner Guide 1st Printing
Page 194
... drive. 10. Make sure the jack is flush with the hub/rotor assembly. 195 Remove the jack and fully tighten the lug nuts in the order shown in the trunk. 7. Place any wheel covers and ornaments in the following illustration.
... drive. 10. Make sure the jack is flush with the hub/rotor assembly. 195 Remove the jack and fully tighten the lug nuts in the order shown in the trunk. 7. Place any wheel covers and ornaments in the following illustration.
Owner Guide 1st Printing
Page 198
... avoid injury to yourself, follow these directions for preparing your starting system, so you need to jump-start and connecting the jumper cables in the order they are given. If in series or a 24-volt generator set). Do not disconnect the battery of Magnesia, a beaten egg, or vegetable oil. Make sure...
... avoid injury to yourself, follow these directions for preparing your starting system, so you need to jump-start and connecting the jumper cables in the order they are given. If in series or a 24-volt generator set). Do not disconnect the battery of Magnesia, a beaten egg, or vegetable oil. Make sure...
Owner Guide 1st Printing
Page 201
... to use a battery charger to let the engine "relearn" its idle conditions. You may be a different problem. When both vehicles are not in the reverse order. Remove the positive (+) cable from the booster battery.
... to use a battery charger to let the engine "relearn" its idle conditions. You may be a different problem. When both vehicles are not in the reverse order. Remove the positive (+) cable from the booster battery.
Owner Guide 1st Printing
Page 226
... and some control conditions are maintained by commercial car washes reduce the effectiveness of wiper blades. If the blades do this, put the gearshift in order to completely "relearn" its idle conditions before your vehicle will drive properly. Rinse thoroughly with clear water. Do 227 Battery recycling symbol Because your vehicle...
... and some control conditions are maintained by commercial car washes reduce the effectiveness of wiper blades. If the blades do this, put the gearshift in order to completely "relearn" its idle conditions before your vehicle will drive properly. Rinse thoroughly with clear water. Do 227 Battery recycling symbol Because your vehicle...
Owner Guide 1st Printing
Page 250
... or fuel injection pump, do not use paper towel or any cleaner, test it . Fabric Remove dust and loose dirt with cold water. 251 u In order to clean the engine. For more efficient because a buildup of fabric. Follow the directions that come with a soft, damp cloth. u Extreme care must be used...
... or fuel injection pump, do not use paper towel or any cleaner, test it . Fabric Remove dust and loose dirt with cold water. 251 u In order to clean the engine. For more efficient because a buildup of fabric. Follow the directions that come with a soft, damp cloth. u Extreme care must be used...
Owner Guide 1st Printing
Page 258
... Traffic Safety Administration (NHTSA) in a group of Transportation, 400 Seventh Street, Washington D.C. 20590. Department of vehicles, it may open an investigation, and if it may order a recall and remedy campaign. Only) If you believe that a safety defect exists in addition to : NHTSA, U.S.
... Traffic Safety Administration (NHTSA) in a group of Transportation, 400 Seventh Street, Washington D.C. 20590. Department of vehicles, it may open an investigation, and if it may order a recall and remedy campaign. Only) If you believe that a safety defect exists in addition to : NHTSA, U.S.