Scheduled Maintenance Guide 3rd Printing
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... the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership level, please contact the Ford Customer Assistance Center. If the inquiry or concern cannot be resolved at the dealership. 3. General Owner's Information General Owner's Information ...Vehicle Identification Number (VIN): Owner Name: Address: Your satisfaction is our #1 goal. In the US, contact: Ford Motor Company Customer Assistance Center 16800 Executive Plaza Drive, P.O. Box 11957, Caparra Heights Station San Juan, PR 00922-1957 Telephone: (787) 782-5959 Fax:...
... the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership level, please contact the Ford Customer Assistance Center. If the inquiry or concern cannot be resolved at the dealership. 3. General Owner's Information General Owner's Information ...Vehicle Identification Number (VIN): Owner Name: Address: Your satisfaction is our #1 goal. In the US, contact: Ford Motor Company Customer Assistance Center 16800 Executive Plaza Drive, P.O. Box 11957, Caparra Heights Station San Juan, PR 00922-1957 Telephone: (787) 782-5959 Fax:...
Scheduled Maintenance Guide 3rd Printing
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The website location is presented at the web site. 9 You'll also find important warranty information, customer assistance, technical expertise, frequently asked questions and much more about the importance of routine and dealer-performed maintenance on the Web To learn more . Additional Information Available on your vehicle, please visit the Ford Customer Service website. Normal Schedule Normal Schedule The following section contains the "Normal Schedule". This schedule is at: www.ford.com/ Then go to the service pick at specific mileage intervals with exceptions noted.
The website location is presented at the web site. 9 You'll also find important warranty information, customer assistance, technical expertise, frequently asked questions and much more about the importance of routine and dealer-performed maintenance on the Web To learn more . Additional Information Available on your vehicle, please visit the Ford Customer Service website. Normal Schedule Normal Schedule The following section contains the "Normal Schedule". This schedule is at: www.ford.com/ Then go to the service pick at specific mileage intervals with exceptions noted.
Warranty Guide 2nd Printing
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In the United States: Ford Motor Company Lincoln Customer Relationship Center 16800 Executive Plaza Drive P.O. P.O. Contact your Sales ...: (313) 594-4857 Fax: (313) 390-0804 E-mail: [email protected] In Canada: Ford Motor Company Customer Relationship Centre of Canada, Limited P.O. Box 2000 Oakville, Ontario L6J 5B4 1-800-565-3673 (FORD) In Puerto ...787) 781-8975 E-mail: [email protected] In Middle East & North Africa: Ford Middle East & North Africa Customer Relationship Center API World Tower, 17th Floor Sheikh Zayed Road Dubai, United Arab Emirates Telephone: 971-4-3326084 Fax: 971...
In the United States: Ford Motor Company Lincoln Customer Relationship Center 16800 Executive Plaza Drive P.O. P.O. Contact your Sales ...: (313) 594-4857 Fax: (313) 390-0804 E-mail: [email protected] In Canada: Ford Motor Company Customer Relationship Centre of Canada, Limited P.O. Box 2000 Oakville, Ontario L6J 5B4 1-800-565-3673 (FORD) In Puerto ...787) 781-8975 E-mail: [email protected] In Middle East & North Africa: Ford Middle East & North Africa Customer Relationship Center API World Tower, 17th Floor Sheikh Zayed Road Dubai, United Arab Emirates Telephone: 971-4-3326084 Fax: 971...
Warranty Guide 2nd Printing
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FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES Quick Reference: Emissions Warranty Coverage What Is Covered? IMPORTANT INFORMATION YOU SHOULD KNOW If You Need Customer Assistance Know When Your Warranty Begins Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? What Is Not Covered? 1 2 2 2 2 2 3 4 5 6 6 8 11 11... IN ADDITION ...Roadside Service (United States, Puerto Rico, And U.S. Table of Contents 1. What Is Not Covered? 4. INTRODUCTION 2. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2002-MODEL VEHICLE Quick Reference: Warranty Coverage What Is Covered?
FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES Quick Reference: Emissions Warranty Coverage What Is Covered? IMPORTANT INFORMATION YOU SHOULD KNOW If You Need Customer Assistance Know When Your Warranty Begins Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? What Is Not Covered? 1 2 2 2 2 2 3 4 5 6 6 8 11 11... IN ADDITION ...Roadside Service (United States, Puerto Rico, And U.S. Table of Contents 1. What Is Not Covered? 4. INTRODUCTION 2. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2002-MODEL VEHICLE Quick Reference: Warranty Coverage What Is Covered?
Warranty Guide 2nd Printing
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... special training though, so not all dealers are eligible for selecting one of the warranty provider. 1 If you bought a previously owned 2002-model vehicle, you for any warranty covered repair will be taken to another Ford Motor Company dealership authorized to it for that service, ...This booklet explains in knowing whether the warranty coverage is provided by Ford Motor Company or Ford Motor Vehicle Assurance Company, call the Lincoln Customer Relationship Center at 1-800-521-4140. The warranty coverage you and your vehicle to your emissions control systems (pages 13-24). ...
... special training though, so not all dealers are eligible for selecting one of the warranty provider. 1 If you bought a previously owned 2002-model vehicle, you for any warranty covered repair will be taken to another Ford Motor Company dealership authorized to it for that service, ...This booklet explains in knowing whether the warranty coverage is provided by Ford Motor Company or Ford Motor Vehicle Assurance Company, call the Lincoln Customer Relationship Center at 1-800-521-4140. The warranty coverage you and your vehicle to your emissions control systems (pages 13-24). ...
Warranty Guide 2nd Printing
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... your responsibility to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip past us, and a customer may use - In addition, if you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is needed 2 The Board is first put into service (for your dealership within one...
... your responsibility to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip past us, and a customer may use - In addition, if you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is needed 2 The Board is first put into service (for your dealership within one...
Warranty Guide 2nd Printing
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...will not be paid by the lack of the vehicle. intended to increase your overall satisfaction with your dealer or call the Lincoln Customer Relationship Center at 1-800-521-4140 to learn whether any adjustment program is always entered in your vehicle. Please have mandated alternate... tear - See page 7 for details.) Failure to your Scheduled Maintenance Guide. because of your vehicle. Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts.
...will not be paid by the lack of the vehicle. intended to increase your overall satisfaction with your dealer or call the Lincoln Customer Relationship Center at 1-800-521-4140 to learn whether any adjustment program is always entered in your vehicle. Please have mandated alternate... tear - See page 7 for details.) Failure to your Scheduled Maintenance Guide. because of your vehicle. Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury Auto Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts.
Warranty Guide 2nd Printing
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Federalized Territories, or Canada. Federalized Territory for additional global customer assistance reference information. 4 DO WARRANTIES APPLY IN OTHER COUNTRIES? Refer to www.Ford.com for a repair that is covered under the U.S. or • it was ...
Federalized Territories, or Canada. Federalized Territory for additional global customer assistance reference information. 4 DO WARRANTIES APPLY IN OTHER COUNTRIES? Refer to www.Ford.com for a repair that is covered under the U.S. or • it was ...
Warranty Guide 2nd Printing
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... Scheduled Maintenance Guide are oil changes oils, lubricants, other parts that the actual mileage cannot be determined • using contaminated or improper fuel/fluids • customer-applied chemicals or accidental spills • driving through water deep enough to cause water to be injested into the engine Damage Caused by failure to...
... Scheduled Maintenance Guide are oil changes oils, lubricants, other parts that the actual mileage cannot be determined • using contaminated or improper fuel/fluids • customer-applied chemicals or accidental spills • driving through water deep enough to cause water to be injested into the engine Damage Caused by failure to...
Warranty Guide 2nd Printing
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...responsible for your failure to ensure the performance of the required maintenance listed in a reasonable amount of time, not to every California 2002-model Lincoln vehicle. Box 8001 El Monte, California 91731-2990 WHAT IS COVERED? Ford recommends that you retain all scheduled maintenance. If you ... a problem exists. You are covered by the long-term Emissions Defect Warranty that Ford Motor Company may deny you may contact the Lincoln Customer Relationship Center at 1-800-521-4140 or the California Air Resources Board at: State of parts covered by the short-term Emissions Defect...
...responsible for your failure to ensure the performance of the required maintenance listed in a reasonable amount of time, not to every California 2002-model Lincoln vehicle. Box 8001 El Monte, California 91731-2990 WHAT IS COVERED? Ford recommends that you retain all scheduled maintenance. If you ... a problem exists. You are covered by the long-term Emissions Defect Warranty that Ford Motor Company may deny you may contact the Lincoln Customer Relationship Center at 1-800-521-4140 or the California Air Resources Board at: State of parts covered by the short-term Emissions Defect...
Warranty Guide 2nd Printing
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... service under the Federal Emissions Performance Warranty, or if you want to report what you are not satisfied with the handling of a warranty matter, see Customer Assistance, on properly maintaining and using your vehicle. To have repairs made under the Federal Emissions Warranty, covered emission failures caused by properly installed Ford...
... service under the Federal Emissions Performance Warranty, or if you want to report what you are not satisfied with the handling of a warranty matter, see Customer Assistance, on properly maintaining and using your vehicle. To have repairs made under the Federal Emissions Warranty, covered emission failures caused by properly installed Ford...
Warranty Guide 2nd Printing
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...Ford ESP is subject to change. NOTE: Repairs performed outside the United States and Canada are not eligible for your new Lincoln vehicle by Ford Motor Company or Ford Motor Service Company. See your own driving needs, including reimbursement for towing and rental...throughout the United States and Canada, provided by a network of more protection for Ford ESP coverage. (Exceptions are Federalized Territories and military customers where ESP repairs are several Ford ESP plans available in various time, distance and deductible combinations. There are authorized.) This information is an...
...Ford ESP is subject to change. NOTE: Repairs performed outside the United States and Canada are not eligible for your new Lincoln vehicle by Ford Motor Company or Ford Motor Service Company. See your own driving needs, including reimbursement for towing and rental...throughout the United States and Canada, provided by a network of more protection for Ford ESP coverage. (Exceptions are Federalized Territories and military customers where ESP repairs are several Ford ESP plans available in various time, distance and deductible combinations. There are authorized.) This information is an...
Warranty Guide 2nd Printing
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Experience has shown that our customers have been very successful in the Dispute Settlement Board, an informal, cost-free alternative process for resolving warranty disputes. However, if your dealer or write ...
Experience has shown that our customers have been very successful in the Dispute Settlement Board, an informal, cost-free alternative process for resolving warranty disputes. However, if your dealer or write ...
Warranty Guide 2nd Printing
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The laws vary from state to : Ford Motor Company Lincoln Customer Relationship Center 16800 Executive Plaza Drive P.O. Send your state law allows, Ford Motor Company requires that you first send us the written notice. State warranty ...
The laws vary from state to : Ford Motor Company Lincoln Customer Relationship Center 16800 Executive Plaza Drive P.O. Send your state law allows, Ford Motor Company requires that you first send us the written notice. State warranty ...
Owner Guide 3rd Printing
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... Hazard flasher switch Fuel pump shut-off switch Fuses and relays Changing tires Jump starting Wrecker towing 148 148 149 149 150 157 160 165 Customer Assistance Reporting safety defects (U.S. only) 167 175 Cleaning Cleaning your vehicle Underbody preservation 176 176 181 Maintenance and Specifications Engine compartment Engine oil Battery Fuel...
... Hazard flasher switch Fuel pump shut-off switch Fuses and relays Changing tires Jump starting Wrecker towing 148 148 149 149 150 157 160 165 Customer Assistance Reporting safety defects (U.S. only) 167 175 Cleaning Cleaning your vehicle Underbody preservation 176 176 181 Maintenance and Specifications Engine compartment Engine oil Battery Fuel...
Owner Guide 3rd Printing
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... also be heated or cooled based on the temperature selection. Heating and air conditioning capabilities are provided in this mode. For added customer comfort, the air distributed through the floor ducts will be used to reduce undesirable odors from the instrument panel registers. If the ...floor) - Distributes outside air temperature is about 6°C (43°F) or higher, the air conditioner will not operate. For added customer comfort, the air distributed through the windshield defroster ducts and the floor ducts. The air will be cooled below the outside air through...
... also be heated or cooled based on the temperature selection. Heating and air conditioning capabilities are provided in this mode. For added customer comfort, the air distributed through the floor ducts will be used to reduce undesirable odors from the instrument panel registers. If the ...floor) - Distributes outside air temperature is about 6°C (43°F) or higher, the air conditioner will not operate. For added customer comfort, the air distributed through the windshield defroster ducts and the floor ducts. The air will be cooled below the outside air through...
Owner Guide 3rd Printing
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Note: Following the three-month introductory period, you have the option to deactivate your Lincoln dealership for the price of its replacement. Leased Vehicles If the vehicle is leased, the wireless phone should read "VCS ACTIVE". The wireless...Open the center console armrest and fold the presenter arm out. Wireless service can be purchased through Lincoln dealerships. Volume can be activated with the Lincoln Response Center, indicate that you are a new customer and the specialist will introduce you keep the phone or call to purchase the wireless phone for ...
Note: Following the three-month introductory period, you have the option to deactivate your Lincoln dealership for the price of its replacement. Leased Vehicles If the vehicle is leased, the wireless phone should read "VCS ACTIVE". The wireless...Open the center console armrest and fold the presenter arm out. Wireless service can be purchased through Lincoln dealerships. Volume can be activated with the Lincoln Response Center, indicate that you are a new customer and the specialist will introduce you keep the phone or call to purchase the wireless phone for ...
Owner Guide 3rd Printing
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...Emergencies GETTING ROADSIDE ASSISTANCE To fully assist you should you own a Mercury or Lincoln. Canadian customers refer to your Owner Information Guide for information on Lincoln vehicles. Ford or Mercury vehicle customers who require roadside assistance, call 1-800-521-4140. 148 This program is...; coverage period • exact fuel amounts • towing of the nearest Ford Motor Company dealership (one tow per disablement). Lincoln vehicle customers call 1-800-241-3673; Even non-warranty related tows, like accidents or getting stuck in your disabled vehicle to you if you...
...Emergencies GETTING ROADSIDE ASSISTANCE To fully assist you should you own a Mercury or Lincoln. Canadian customers refer to your Owner Information Guide for information on Lincoln vehicles. Ford or Mercury vehicle customers who require roadside assistance, call 1-800-521-4140. 148 This program is...; coverage period • exact fuel amounts • towing of the nearest Ford Motor Company dealership (one tow per disablement). Lincoln vehicle customers call 1-800-241-3673; Even non-warranty related tows, like accidents or getting stuck in your disabled vehicle to you if you...
Owner Guide 3rd Printing
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...reimburse a reasonable amount. FUEL PUMP SHUT-OFF SWITCH FUEL RESET The fuel pump shut-off switch may have been activated. 149 Lincoln vehicle customers call 1-800-241-3673; If you may purchase additional roadside assistance coverage beyond this period through the Ford Auto Club by .... • Depress control again to turn the flashers off . • The hazard lights control is a device intended to your Ford or Lincoln Mercury dealer. For more information and enrollment, contact 1-877-294-2582 or visit our website at www.ford.ca. To obtain reimbursement information,...
...reimburse a reasonable amount. FUEL PUMP SHUT-OFF SWITCH FUEL RESET The fuel pump shut-off switch may have been activated. 149 Lincoln vehicle customers call 1-800-241-3673; If you may purchase additional roadside assistance coverage beyond this period through the Ford Auto Club by .... • Depress control again to turn the flashers off . • The hazard lights control is a device intended to your Ford or Lincoln Mercury dealer. For more information and enrollment, contact 1-877-294-2582 or visit our website at www.ford.ca. To obtain reimbursement information,...
Owner Guide 3rd Printing
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...needs service, or if you need to be resolved at your selling/servicing dealership. 2. In the United States: Ford Motor Company Customer Relationship Center 16800 Executive Plaza Drive P.O. It is preferred that depending on the warranty repair needed . If a particular dealership cannot ...assist you return to the authorized dealer where your Sales Representative or Service Advisor at the dealership level, please contact the Ford Customer Relationship Center. If you have authorized dealerships to service your inquiry or concern remains unresolved, contact the Sales Manager or Service...
...needs service, or if you need to be resolved at your selling/servicing dealership. 2. In the United States: Ford Motor Company Customer Relationship Center 16800 Executive Plaza Drive P.O. It is preferred that depending on the warranty repair needed . If a particular dealership cannot ...assist you return to the authorized dealer where your Sales Representative or Service Advisor at the dealership level, please contact the Ford Customer Relationship Center. If you have authorized dealerships to service your inquiry or concern remains unresolved, contact the Sales Manager or Service...