Customer Assistance Guide 1st Printing
Page 3
... required prior to enforcing state created rights or other rights which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction • request for... the Dispute Settlement Board. Contacting the dispute settlement board • the vehicle identification number (VIN) listed on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are eligible for consideration • items not covered by the new vehicle limited warranty ...
... required prior to enforcing state created rights or other rights which are within the terms of any applicable written new vehicle warranty are eligible for review, except those involving: • a non-Ford product • a non-Ford dealership • a vehicle sales transaction • request for... the Dispute Settlement Board. Contacting the dispute settlement board • the vehicle identification number (VIN) listed on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are eligible for consideration • items not covered by the new vehicle limited warranty ...
Customer Assistance Guide 1st Printing
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...chosen because of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are recruited and trained by an independent consulting firm. Your application is reviewed and, if it to state law. The Dispute Settlement Board • property ... receipt of your application are not eligible. For example, see the unique brochures for California and Wisconsin purchasers/lessees. To properly review your case, the Board needs the following information: • legible copies of occurrence(s) 4 Board membership The Board consists of ...
...chosen because of : • three consumer representatives • a Ford or Lincoln/Mercury dealer Consumer candidates for Board membership are recruited and trained by an independent consulting firm. Your application is reviewed and, if it to state law. The Dispute Settlement Board • property ... receipt of your application are not eligible. For example, see the unique brochures for California and Wisconsin purchasers/lessees. To properly review your case, the Board needs the following information: • legible copies of occurrence(s) 4 Board membership The Board consists of ...
Customer Assistance Guide 1st Printing
Page 5
...months and 36,000 miles of receiving the consumer's application form. Because the Board usually meets only once a month, some cases may be reviewed. The decisions of explanation will be requested by any party in most states, and Ford, but not on consumers who are free to ... form on the application. Board decisions may also be made to make an oral presentation before the Board. Oral presentations If the involved vehicle is reviewed, the Board mails you have the right to resolve each complaint, including oral presentations, and arrive at a fair and impartial decision. Making a ...
...months and 36,000 miles of receiving the consumer's application form. Because the Board usually meets only once a month, some cases may be reviewed. The decisions of explanation will be requested by any party in most states, and Ford, but not on consumers who are free to ... form on the application. Board decisions may also be made to make an oral presentation before the Board. Oral presentations If the involved vehicle is reviewed, the Board mails you have the right to resolve each complaint, including oral presentations, and arrive at a fair and impartial decision. Making a ...