Owner's Manual
Page 3
.... Service and Appearance Care Here the manual tells you how to use . 8- 1 Customer Assistance Information This section tells you information on "Reporting Safety Defects" on the Road This section tells what to start and operate your audio system. The 1997 GMC Yukon and Suburban Owner's Manual 1-1 Seats and Restraint Systems This section tells you...
.... Service and Appearance Care Here the manual tells you how to use . 8- 1 Customer Assistance Information This section tells you information on "Reporting Safety Defects" on the Road This section tells what to start and operate your audio system. The 1997 GMC Yukon and Suburban Owner's Manual 1-1 Seats and Restraint Systems This section tells you...
Owner's Manual
Page 47
...If I add a push bumper or a bicycle rack to the front of my vehicle, it bags from working properly? See "Customer Satisfaction Procedure"in addresses for Customer Assistance are Step Two of conditions, including snow plowing with vehicles equipped with the optional Snow Plow Prep Package (RPO VYU). Will...? A: A: As long as the push bumper or bicycle rack is attached to work properly if you relocate any questions about this,you should contact Customer Assistance before you have any of the a r bag i sensors. But don't change your vehicle. (The phone numbers and in the Index.) ...
...If I add a push bumper or a bicycle rack to the front of my vehicle, it bags from working properly? See "Customer Satisfaction Procedure"in addresses for Customer Assistance are Step Two of conditions, including snow plowing with vehicles equipped with the optional Snow Plow Prep Package (RPO VYU). Will...? A: A: As long as the push bumper or bicycle rack is attached to work properly if you relocate any questions about this,you should contact Customer Assistance before you have any of the a r bag i sensors. But don't change your vehicle. (The phone numbers and in the Index.) ...
Owner's Manual
Page 230
... a weight-carrying hitch, the trailer tongue (A) should weigh 12 percent of the total loaded trailer weight (B). In Canada, write to: General Motors of Canada Limited Customer Communication Centre 1908 Colonel Sam Drive Oshawa, Ontario LlH 8P7 Weight of the Trailer Tongue The tongue load (A) of any cargo you may be able...
... a weight-carrying hitch, the trailer tongue (A) should weigh 12 percent of the total loaded trailer weight (B). In Canada, write to: General Motors of Canada Limited Customer Communication Centre 1908 Colonel Sam Drive Oshawa, Ontario LlH 8P7 Weight of the Trailer Tongue The tongue load (A) of any cargo you may be able...
Owner's Manual
Page 411
This section also tells how toobtain service you need assistance. Section 8 Customer Assistance Information Here you will find outhow to General Motors Ordering Service and Owner Publications in an Alternative Dispute Resolution Program 8- 10... Safety Defects to the Canadian Government Reporting SafetyDefects to contactGMC if you publications and how to reportany safety defects. 8-2 8-4 8-5 8-7 8-8 8-9 Customer Satisfaction Procedure Customer Assistance forText Telephone (TTY) Users Roadside Assistance Canadian Roadside Assistance Courtesy Transportation GM Participation in Canada 8-1
This section also tells how toobtain service you need assistance. Section 8 Customer Assistance Information Here you will find outhow to General Motors Ordering Service and Owner Publications in an Alternative Dispute Resolution Program 8- 10... Safety Defects to the Canadian Government Reporting SafetyDefects to contactGMC if you publications and how to reportany safety defects. 8-2 8-4 8-5 8-7 8-8 8-9 Customer Satisfaction Procedure Customer Assistance forText Telephone (TTY) Users Roadside Assistance Canadian Roadside Assistance Courtesy Transportation GM Participation in Canada 8-1
Owner's Manual
Page 413
... Rico: 1-800-496-9992 (English) or 1-800-496-9993 (Spanish) 8-3 STEP TWO -- For help , contact the GMC Consumer Relations Manager by calling 1 -800-GMC-8782 (1 -800-462-8782, Customer Assistance prompt.) In Canada, contact GM of Canada Customer Communication Centre in Canada at (905) 644-4 1 12. Virgin Islands: 1-800-496-9994 In the Dominican...
... Rico: 1-800-496-9992 (English) or 1-800-496-9993 (Spanish) 8-3 STEP TWO -- For help , contact the GMC Consumer Relations Manager by calling 1 -800-GMC-8782 (1 -800-462-8782, Customer Assistance prompt.) In Canada, contact GM of Canada Customer Communication Centre in Canada at (905) 644-4 1 12. Virgin Islands: 1-800-496-9994 In the Dominican...
Owner's Manual
Page 414
... write to: General Motors of concern 0 When contacting GMC, please remember that your inquiry to: GMC Customer Assistance 3 1 E. Any TTY user can communicate with GMC by dialing: 1-800-GMC-8583. (TTY users in Canada can give the Customer Assistance Representative: booklet for addressesof GM Overseas offices. 0.... For prompt assistance, please have a concern. 0 0 Customer Assistancefor Text Telephone (TTY) Users To assist customers who are deaf,hard of hearing, or speech-impaired and who use Text Telephones (TTYs), GMC has TTY equipment available at the top left of the instrument...
... write to: General Motors of concern 0 When contacting GMC, please remember that your inquiry to: GMC Customer Assistance 3 1 E. Any TTY user can communicate with GMC by dialing: 1-800-GMC-8583. (TTY users in Canada can give the Customer Assistance Representative: booklet for addressesof GM Overseas offices. 0.... For prompt assistance, please have a concern. 0 0 Customer Assistancefor Text Telephone (TTY) Users To assist customers who are deaf,hard of hearing, or speech-impaired and who use Text Telephones (TTYs), GMC has TTY equipment available at the top left of the instrument...
Owner's Manual
Page 415
...will be covered at no charge if you are unable to gain entry into your vehicle. GMC's Roadside Assistance provides stranded owners with over-the-phone roadside repairs, location of the nearest GMC dealer orthe following special services: 8-5 Lock Out: Replacement keys or locksmith service will be ...a battery jump start will be covered. Roadside Assistance Flat Tire Change: Installation of spare tire will be covered at no charge (customer is responsible for the customer to get to the nearest service station (up to $4.00) will be covered. Emergency Towing Service: Towing to the nearest...
...will be covered at no charge if you are unable to gain entry into your vehicle. GMC's Roadside Assistance provides stranded owners with over-the-phone roadside repairs, location of the nearest GMC dealer orthe following special services: 8-5 Lock Out: Replacement keys or locksmith service will be ...a battery jump start will be covered. Roadside Assistance Flat Tire Change: Installation of spare tire will be covered at no charge (customer is responsible for the customer to get to the nearest service station (up to $4.00) will be covered. Emergency Towing Service: Towing to the nearest...
Owner's Manual
Page 416
... services listed are provided free of vehicle or mileage. 8-6 Original receipts should be prepared to retail and retail lease customers operating 1997 GMC light duty trucks for reimbursement. Over-the-phone assistance, such as meals and overnight lodging if vehicle disablement occurs at...All services must be required to all owner/operators of GMC trucks, regardless of charge. A service representative will be pre-arranged by GMC Roadside Assistance. Maps include points of coupons. Deluxe Trip Routing: Custom-made, computerized maps using the mostdirect or scenic route...
... services listed are provided free of vehicle or mileage. 8-6 Original receipts should be prepared to retail and retail lease customers operating 1997 GMC light duty trucks for reimbursement. Over-the-phone assistance, such as meals and overnight lodging if vehicle disablement occurs at...All services must be required to all owner/operators of GMC trucks, regardless of charge. A service representative will be pre-arranged by GMC Roadside Assistance. Maps include points of coupons. Deluxe Trip Routing: Custom-made, computerized maps using the mostdirect or scenic route...
Owner's Manual
Page 418
...Courtesy transportation includes: 0 All Cowtesy Trunsportution arrangements will reimburse up to 10 miles (16 km)) for rides provided by your GMC denlership service management. If you receive. All requests should reflect actual costs up to $10 a day for same-day warranty... of the Bumper to Bumper New Vehicle Limited Warranty. For additional programdetails contact your GM dealer for customers when obtaining warranty service. Courtesy Transportation GMC Commitment Plus offers courtesy transportation for information on the next day, does not constitute overnight repairs.) Gas...
...Courtesy transportation includes: 0 All Cowtesy Trunsportution arrangements will reimburse up to 10 miles (16 km)) for rides provided by your GMC denlership service management. If you receive. All requests should reflect actual costs up to $10 a day for same-day warranty... of the Bumper to Bumper New Vehicle Limited Warranty. For additional programdetails contact your GM dealer for customers when obtaining warranty service. Courtesy Transportation GMC Commitment Plus offers courtesy transportation for information on the next day, does not constitute overnight repairs.) Gas...
Owner's Manual
Page 419
..., or write them at a solution to your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier in this program. Both GMC and your GMC dealer are committed to settle automotive disputes. Thisprogram is limited by the Better BusinessBureau system to...your Vehicle Identification Number (VTN) and a statement of the nature of charge to customers who currently own or lease a GM vehicle. To assist in resolving these disagreements, GMC voluntarily participates in BBB AUTO LINE. GM Participation in an Alternative Dispute Resolution Program This...
..., or write them at a solution to your concern has not been adequately addressed, the Customer Satisfaction Procedure described earlier in this program. Both GMC and your GMC dealer are committed to settle automotive disputes. Thisprogram is limited by the Better BusinessBureau system to...your Vehicle Identification Number (VTN) and a statement of the nature of charge to customers who currently own or lease a GM vehicle. To assist in resolving these disagreements, GMC voluntarily participates in BBB AUTO LINE. GM Participation in an Alternative Dispute Resolution Program This...
Owner's Manual
Page 420
... that contains detailed warranty information. Department of vehicles, it finds that your dealer or General Motors. The arbitrator will be scheduled where eligible customers may contact the BBB at any time. If this program before you resort to AUTO LINE, but you file a claim until a decision... (NHTSA), in individual problems between you may accept or reject. For further information, contact the BBB at 1-800-955-5 100 or the GMC Customer Assistance Center at 1-800-424-9393 (or 366-0123 in the courts. To contact NHTSA, you , your vehicle has a defect which ...
... that contains detailed warranty information. Department of vehicles, it finds that your dealer or General Motors. The arbitrator will be scheduled where eligible customers may contact the BBB at any time. If this program before you resort to AUTO LINE, but you file a claim until a decision... (NHTSA), in individual problems between you may accept or reject. For further information, contact the BBB at 1-800-955-5 100 or the GMC Customer Assistance Center at 1-800-424-9393 (or 366-0123 in the courts. To contact NHTSA, you , your vehicle has a defect which ...
Owner's Manual
Page 421
The toll-free telephone number for all current and past model General Motors vehicles. Please call us at 1-800-GMC-8782 ( 1-800-462-8782) or write: GMC Consumer Relations 3 1 E. Judson Street 1607-04 Pontiac, MI 48342-2230 8-11 REPORTING SAFETY DEFECTS TO GENERAL MOTORS In addition to ...THE CANADIAN GOVE-NT If you live in Canada is 1-800-668-5539. You may write to notifying General Motors of Canada Limited Customer Communication Centre 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Ordering Service and Owner Publications in Canada Service manuals, service bulletins, owner's...
The toll-free telephone number for all current and past model General Motors vehicles. Please call us at 1-800-GMC-8782 ( 1-800-462-8782) or write: GMC Consumer Relations 3 1 E. Judson Street 1607-04 Pontiac, MI 48342-2230 8-11 REPORTING SAFETY DEFECTS TO GENERAL MOTORS In addition to ...THE CANADIAN GOVE-NT If you live in Canada is 1-800-668-5539. You may write to notifying General Motors of Canada Limited Customer Communication Centre 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 Ordering Service and Owner Publications in Canada Service manuals, service bulletins, owner's...
Owner's Manual
Page 423
... be returned for quotation. - do not send Michigan Purchasers add 6% sales tax U.S. CUSTOMER SIGNATURE -GMC-ORD97 *(Prices are to change without notice and without packing slip with return information within... 10 days of delivery. order processing. On returns, a re-stocking fee may be applied against the original order. 1 9 9 7 PUBLICATION FORM NUMBER ITEM DESCRIPTION Service Manual Car & Light Truck Transmission Unit Repair VEHICLE MODEL NAME YEAR 1997 1997 1997 1997...
... be returned for quotation. - do not send Michigan Purchasers add 6% sales tax U.S. CUSTOMER SIGNATURE -GMC-ORD97 *(Prices are to change without notice and without packing slip with return information within... 10 days of delivery. order processing. On returns, a re-stocking fee may be applied against the original order. 1 9 9 7 PUBLICATION FORM NUMBER ITEM DESCRIPTION Service Manual Car & Light Truck Transmission Unit Repair VEHICLE MODEL NAME YEAR 1997 1997 1997 1997...
Owner's Manual
Page 427
... Storage ...2-5 1 Control of a Vehicle ...4-6 Convenience Net ...2-54 Convex Outside Mirror ...2-47 Coolant ...6-26 2- 15 Heater. I3 Courtesy Transportation ...8-8 Cruise Control ...2-37 2-50.2-51. 2-52 Cupholders ...Customer Assistance for Text Telephone Users ...8-4 Customer Assistance Information ...8-3 Customer Satisfaction Procedure ...8-2 Dama.
... Storage ...2-5 1 Control of a Vehicle ...4-6 Convenience Net ...2-54 Convex Outside Mirror ...2-47 Coolant ...6-26 2- 15 Heater. I3 Courtesy Transportation ...8-8 Cruise Control ...2-37 2-50.2-51. 2-52 Cupholders ...Customer Assistance for Text Telephone Users ...8-4 Customer Assistance Information ...8-3 Customer Satisfaction Procedure ...8-2 Dama.
Owner's Manual
Page 429
... ...11 GVWR ...4-42 H a l o g e n Bulbs ...6-37 Hazard Warning Flashers ...5-2 1-6 HeadRestraints ...Headlamps ...2-40 BulbReplacement ...6.37.6.38. 6.67 HigNLow Beam Changer ...2-34 OnReminder ...2-41 Wiring ...6-62 Hearing Impaired, Customer Assistance ...8-4 3-8 Heating ...High-Beam Headlamps ...2-34 4-35 Highway Hypnosis ...Hill and Mountain Roads ...4-36 4-49 Hitches, Trailer ...Hood 6-8 Checking Things Under ...Release ...6-9 Horn ...2-33 Hydroplaning...
... ...11 GVWR ...4-42 H a l o g e n Bulbs ...6-37 Hazard Warning Flashers ...5-2 1-6 HeadRestraints ...Headlamps ...2-40 BulbReplacement ...6.37.6.38. 6.67 HigNLow Beam Changer ...2-34 OnReminder ...2-41 Wiring ...6-62 Hearing Impaired, Customer Assistance ...8-4 3-8 Heating ...High-Beam Headlamps ...2-34 4-35 Highway Hypnosis ...Hill and Mountain Roads ...4-36 4-49 Hitches, Trailer ...Hood 6-8 Checking Things Under ...Release ...6-9 Horn ...2-33 Hydroplaning...
Owner's Manual
Page 433
... ...6-2 Bulletins. Tilt ...2-33 4-57 Step-Bumper Pad ...Storage Compartments ...2-48 Storage. Ice or Snow ...5-39 2-59 Sunvisors ...Sunglasses Storage ...2-50 Supplemental Intlatable Restraint ...1-31 Symbols. Customer Assistance ...8-4 Speedometer ...2-63 6-54 Stains. Ordering ...8- 1 1. 8. 12 6-6 1 Parts Identification Label ...Publications. I n Sand. Overhead ...2-50 6-36 Storage. Ordering ...8- 1 1 . 8- 12 2-69 EngineSoonLight ...Manuals. Doing Your Own ...6-2 6- 1 Service...
... ...6-2 Bulletins. Tilt ...2-33 4-57 Step-Bumper Pad ...Storage Compartments ...2-48 Storage. Ice or Snow ...5-39 2-59 Sunvisors ...Sunglasses Storage ...2-50 Supplemental Intlatable Restraint ...1-31 Symbols. Customer Assistance ...8-4 Speedometer ...2-63 6-54 Stains. Ordering ...8- 1 1. 8. 12 6-6 1 Parts Identification Label ...Publications. I n Sand. Overhead ...2-50 6-36 Storage. Ordering ...8- 1 1 . 8- 12 2-69 EngineSoonLight ...Manuals. Doing Your Own ...6-2 6- 1 Service...