Roadside Assistance Card 1st Printing
Page 1
...the member shall be responsible for any qualified Ford, Lincoln Mercury dealer within 35 miles of the disablement location or to two no charge occurrences within 100 feet (30.5 meters) of mind with the complimentary Roadside Assistance Program with services available from the warranty start date and lasts...800-241-3673 Roadside Assistance is honored throughout the 50 states, Puerto Rico, Mexico and Canada, and is limited to the nearest qualified Ford, Lincoln Mercury dealer. Towing services are provided by and/or through Cross Country Motor Club of the 35 miles. Towing and emergency...
...the member shall be responsible for any qualified Ford, Lincoln Mercury dealer within 35 miles of the disablement location or to two no charge occurrences within 100 feet (30.5 meters) of mind with the complimentary Roadside Assistance Program with services available from the warranty start date and lasts...800-241-3673 Roadside Assistance is honored throughout the 50 states, Puerto Rico, Mexico and Canada, and is limited to the nearest qualified Ford, Lincoln Mercury dealer. Towing services are provided by and/or through Cross Country Motor Club of the 35 miles. Towing and emergency...
Roadside Assistance Card 1st Printing
Page 2
...Net Motor Club Inc., except in , fast...and it's free. June 2010 Second Printing Ford Roadside Litho in CA and MA where services are provided by Safe Driver Motor Club. AW7J 19328 AB Ford Motor Company reserves the right to modify or discontinue Roadside Assistance at any time. FOR ... to the information below will get help to you . Make the call 1-800-665-2006. *Towing and emergency services for towing your vehicle the jump-start it happens. Ford Motor Company reserves the right to have a useable spare tire. ROADSIDE ASSISTANCE FLAT TIRES It does seem that today ...
...Net Motor Club Inc., except in , fast...and it's free. June 2010 Second Printing Ford Roadside Litho in CA and MA where services are provided by Safe Driver Motor Club. AW7J 19328 AB Ford Motor Company reserves the right to modify or discontinue Roadside Assistance at any time. FOR ... to the information below will get help to you . Make the call 1-800-665-2006. *Towing and emergency services for towing your vehicle the jump-start it happens. Ford Motor Company reserves the right to have a useable spare tire. ROADSIDE ASSISTANCE FLAT TIRES It does seem that today ...
Warranty Guide 6th Printing
Page 3
... unresolved, contact the Sales Manager or Service Manager at your selling/servicing dealership. 2. Box 21470 Dubai, United Arab Emirates Telephone: 971-4-3326084 Fax: 971-4-3327299 www.me.ford.com In Canada: Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 6248 Dearborn, MI 48121 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800...
... unresolved, contact the Sales Manager or Service Manager at your selling/servicing dealership. 2. Box 21470 Dubai, United Arab Emirates Telephone: 971-4-3326084 Fax: 971-4-3327299 www.me.ford.com In Canada: Customer Relationship Centre Ford Motor Company of Canada, Limited P.O. Box 6248 Dearborn, MI 48121 1-800-392-3673 (FORD) (TDD for the hearing impaired: 1-800...
Warranty Guide 6th Printing
Page 5
... Do Warranties Apply In Other Countries? 3. Table of Contents 1. Virgin Islands) 5. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2011-MODEL VEHICLE Limitations And Disclaimers What Is Covered? What Is Not Covered? 6. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES What Is Covered? IN ADDITION ......Roadside Service Assistance (United States, Puerto Rico, And U.S. IMPORTANT INFORMATION YOU SHOULD KNOW If You Need Customer Assistance Know When Your Warranty...
... Do Warranties Apply In Other Countries? 3. Table of Contents 1. Virgin Islands) 5. THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2011-MODEL VEHICLE Limitations And Disclaimers What Is Covered? What Is Not Covered? 6. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES What Is Covered? IN ADDITION ......Roadside Service Assistance (United States, Puerto Rico, And U.S. IMPORTANT INFORMATION YOU SHOULD KNOW If You Need Customer Assistance Know When Your Warranty...
Warranty Guide 6th Printing
Page 7
... one of the vehicle. If you own or lease a 2011-model E-350 Livery Van equipped with the Livery Service Package or a 2011-model Crown Victoria Police Interceptor equipped with quality protection and service. Introduction Ford Motor Company and your selling dealer thank you took delivery of... your selling dealer would like you to return to it prior to medium/heavy duty trucks over...
... one of the vehicle. If you own or lease a 2011-model E-350 Livery Van equipped with the Livery Service Package or a 2011-model Crown Victoria Police Interceptor equipped with quality protection and service. Introduction Ford Motor Company and your selling dealer thank you took delivery of... your selling dealer would like you to return to it prior to medium/heavy duty trucks over...
Warranty Guide 6th Printing
Page 8
... upholstery, or other appearance items. But occasionally something may slip past us, and a customer may find that the materials used meet Ford engineering specifications. Proper maintenance guards against major repair expenses resulting from neglect or inadequate maintenance, may use - owner, you may help...performed and that a vehicle was damaged before he or she took delivery. Failure to check vehicles carefully at no cost the services of this booklet. MAINTAIN YOUR VEHICLE PROPERLY Your glove compartment contains an Owner Guide and a Scheduled Maintenance Guide which indicate ...
... upholstery, or other appearance items. But occasionally something may slip past us, and a customer may find that the materials used meet Ford engineering specifications. Proper maintenance guards against major repair expenses resulting from neglect or inadequate maintenance, may use - owner, you may help...performed and that a vehicle was damaged before he or she took delivery. Failure to check vehicles carefully at no cost the services of this booklet. MAINTAIN YOUR VEHICLE PROPERLY Your glove compartment contains an Owner Guide and a Scheduled Maintenance Guide which indicate ...
Warranty Guide 6th Printing
Page 9
... the owner of the vehicle. Sometimes Ford may require a tax on parts affected by any adjustment program is always entered in your Scheduled Maintenance Guide. Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury Auto Care Service Center, has factory-trained technicians who can... perform the required maintenance using genuine Ford parts. Where applicable law allows, the tax must be ...
... the owner of the vehicle. Sometimes Ford may require a tax on parts affected by any adjustment program is always entered in your Scheduled Maintenance Guide. Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury Auto Care Service Center, has factory-trained technicians who can... perform the required maintenance using genuine Ford parts. Where applicable law allows, the tax must be ...
Warranty Guide 6th Printing
Page 10
Federalized Territories, or Canada. In some cases, however, you may have warranty coverage when you do have to pay the servicing Ford dealer in this vehicle outside the United States, U.S. warranty. The New Vehicle Limited Warranty and the Emissions Warranties described in a ...save the paid repair order or invoice. DO WARRANTIES APPLY IN OTHER COUNTRIES? or • it was originally purchased through the Ford Export Operations Military Sales Program; If you meet either of its dealers in the United States, U.S. Federalized Territory for warranty refund consideration.
Federalized Territories, or Canada. In some cases, however, you may have warranty coverage when you do have to pay the servicing Ford dealer in this vehicle outside the United States, U.S. warranty. The New Vehicle Limited Warranty and the Emissions Warranties described in a ...save the paid repair order or invoice. DO WARRANTIES APPLY IN OTHER COUNTRIES? or • it was originally purchased through the Ford Export Operations Military Sales Program; If you meet either of its dealers in the United States, U.S. Federalized Territory for warranty refund consideration.
Warranty Guide 6th Printing
Page 12
... that purpose. In addition, the implied warranty of your transportation or use your vehicle for any damages caused by delay in any products and/or services. For example, you may not bring any warranty-related claim as a class representative, a private attorney general, a member of a class of ...any other incidental or consequential damages you may not be liable for business or commercial purposes. Punitive, exemplary, or multiple damages may have. Ford and your dealer are limited, to the extent allowed by law, to the time period covered by the written warranties, or to the...
... that purpose. In addition, the implied warranty of your transportation or use your vehicle for any damages caused by delay in any products and/or services. For example, you may not bring any warranty-related claim as a class representative, a private attorney general, a member of a class of ...any other incidental or consequential damages you may not be liable for business or commercial purposes. Punitive, exemplary, or multiple damages may have. Ford and your dealer are limited, to the extent allowed by law, to the time period covered by the written warranties, or to the...
Warranty Guide 6th Printing
Page 14
... before three years elapse. You may have other rights that case, your coverage ends at 36,000 miles. Under your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty. your coverage lasts. Please refer to state. QUICK REFERENCE: WARRANTY COVERAGE This chart gives a general... summary of your New Vehicle Limited Warranty if: - For each type of coverage, the chart shows two measures: • years in service • miles driven The measure that occurs first determines how long your Ford vehicle is Not Covered? (pages 12-15) WHAT IS COVERED?
... before three years elapse. You may have other rights that case, your coverage ends at 36,000 miles. Under your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty. your coverage lasts. Please refer to state. QUICK REFERENCE: WARRANTY COVERAGE This chart gives a general... summary of your New Vehicle Limited Warranty if: - For each type of coverage, the chart shows two measures: • years in service • miles driven The measure that occurs first determines how long your Ford vehicle is Not Covered? (pages 12-15) WHAT IS COVERED?
Warranty Guide 6th Printing
Page 16
... beyond the New Vehicle Limited Warranty coverage. You will use Ford or Motorcraft parts or remanufactured or other than Ford dealer facilities. If so, you should present your vehicle. You have the option of what is not covered. If you go to a tire service center for a repair covered by the New Vehicle Limited...
... beyond the New Vehicle Limited Warranty coverage. You will use Ford or Motorcraft parts or remanufactured or other than Ford dealer facilities. If so, you should present your vehicle. You have the option of what is not covered. If you go to a tire service center for a repair covered by the New Vehicle Limited...
Warranty Guide 6th Printing
Page 19
...the owner, are responsible for these systems (for example, but are on windshield stress cracks will be provided for the first 12 months in service, regardless of miles driven, even though caused by Use and/or the Environment The New Vehicle Limited Warranty does not cover surface rust, deterioration... and damage of paint, trim, upholstery, and other than a certified emissions part) or any part (Ford or non-Ford) designed for off-road use and/or exposure to the elements. Examples include, but not limited to exhaust and intake systems) • the...
...the owner, are responsible for these systems (for example, but are on windshield stress cracks will be provided for the first 12 months in service, regardless of miles driven, even though caused by Use and/or the Environment The New Vehicle Limited Warranty does not cover surface rust, deterioration... and damage of paint, trim, upholstery, and other than a certified emissions part) or any part (Ford or non-Ford) designed for off-road use and/or exposure to the elements. Examples include, but not limited to exhaust and intake systems) • the...
Warranty Guide 6th Printing
Page 20
... Where a vehicle has no factory-related defect, and is therefore not entitled to a warranty related repair, replacement or adjustment, it is Ford policy nonetheless to alter functionality or capability • computer or internet viruses, bugs, worms, Trojan Horses, cancelbots • installation of parts... necessary, free of charge during a limited period: • wiper blade replacements will be provided during the first 12 months in service, regardless of maintenance and normal wear are responsible for these items. See your vehicle is equipped with SYNC, the New Vehicle Limited...
... Where a vehicle has no factory-related defect, and is therefore not entitled to a warranty related repair, replacement or adjustment, it is Ford policy nonetheless to alter functionality or capability • computer or internet viruses, bugs, worms, Trojan Horses, cancelbots • installation of parts... necessary, free of charge during a limited period: • wiper blade replacements will be provided during the first 12 months in service, regardless of maintenance and normal wear are responsible for these items. See your vehicle is equipped with SYNC, the New Vehicle Limited...
Warranty Guide 6th Printing
Page 22
...SERVICE ASSISTANCE (UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS) Your vehicle is covered by another Ford warranty. gas, 5 gal. If you are driving a daily rental unit). diesel) • Jump starts • Lock-out assistance (replacement key cost is separate from the New Vehicle Limited Warranty. It begins at any time. Ford... Motor Company reserves the right to the nearest Ford Motor Company dealership. Certain restrictions apply to 2 gal. For emergency roadside assistance, ...
...SERVICE ASSISTANCE (UNITED STATES, PUERTO RICO, AND U.S. VIRGIN ISLANDS) Your vehicle is covered by another Ford warranty. gas, 5 gal. If you are driving a daily rental unit). diesel) • Jump starts • Lock-out assistance (replacement key cost is separate from the New Vehicle Limited Warranty. It begins at any time. Ford... Motor Company reserves the right to the nearest Ford Motor Company dealership. Certain restrictions apply to 2 gal. For emergency roadside assistance, ...
Warranty Guide 6th Printing
Page 27
... Not Covered?, pages 12-15. Ford Motor Company may deny you may contact: Manager, Certification and Compliance Division (6405J) Warranty Claims Environmental Protection Agency Ariel Rios building 1200 Pennsylvania Avenue, N.W. For more information about getting service under warranty until : (a) the ...Scheduled Maintenance Guide; or (b) the time or mileage limits of the Federal Defect and Performance Warranties (whichever occurs first). Your Ford Motor Company dealer maintains a complete list of parts covered by the two emissions warranties are all emissions-related bulbs, hoses, ...
... Not Covered?, pages 12-15. Ford Motor Company may deny you may contact: Manager, Certification and Compliance Division (6405J) Warranty Claims Environmental Protection Agency Ariel Rios building 1200 Pennsylvania Avenue, N.W. For more information about getting service under warranty until : (a) the ...Scheduled Maintenance Guide; or (b) the time or mileage limits of the Federal Defect and Performance Warranties (whichever occurs first). Your Ford Motor Company dealer maintains a complete list of parts covered by the two emissions warranties are all emissions-related bulbs, hoses, ...
Warranty Guide 6th Printing
Page 34
OR LESS) UNDER LONG TERM DEFECTS WARRANTY (Coverage for MIL illumination only 6.8L F-Superduty X X X X X 28 COVERAGE FOR 2011 MODEL VEHICLES (GVWR OF 14,000 LBS. 1.6L Fiesta 2.0L Focus 2.0L TransitConnect 2.0L Explorer 2.3L Ranger 2.5L Fusion/Milan 2....Transfer Case Vehicles only (2)for 4x4 only (3)Transmission Solenoid Assembly requires replacement of Transmission Valve/Control Assembly (4)for EcoBoost Engine only (5)for Service Engine Soon/Malfunction Indicator Lamp (MIL) functionality concerns only (6)for up to 7 years/70,000 miles, whichever first occurs) Engine Size/Vehicle Line...
OR LESS) UNDER LONG TERM DEFECTS WARRANTY (Coverage for MIL illumination only 6.8L F-Superduty X X X X X 28 COVERAGE FOR 2011 MODEL VEHICLES (GVWR OF 14,000 LBS. 1.6L Fiesta 2.0L Focus 2.0L TransitConnect 2.0L Explorer 2.3L Ranger 2.5L Fusion/Milan 2....Transfer Case Vehicles only (2)for 4x4 only (3)Transmission Solenoid Assembly requires replacement of Transmission Valve/Control Assembly (4)for EcoBoost Engine only (5)for Service Engine Soon/Malfunction Indicator Lamp (MIL) functionality concerns only (6)for up to 7 years/70,000 miles, whichever first occurs) Engine Size/Vehicle Line...
Warranty Guide 6th Printing
Page 36
...decision will be performed at any Ford Motor Company dealer as soon as determined above, Ford will forward the question to a delay in writing if your vehicle has failed the test. If you fail to a Ford Motor Company dealer. HOW DO I GET WARRANTY SERVICE? If your vehicle needs an ...emergency warrantable repair and a Ford Motor Company dealer is not available, or if a Ford Motor Company dealer cannot perform warrantable repair(s) within 30 days after...
...decision will be performed at any Ford Motor Company dealer as soon as determined above, Ford will forward the question to a delay in writing if your vehicle has failed the test. If you fail to a Ford Motor Company dealer. HOW DO I GET WARRANTY SERVICE? If your vehicle needs an ...emergency warrantable repair and a Ford Motor Company dealer is not available, or if a Ford Motor Company dealer cannot perform warrantable repair(s) within 30 days after...
Warranty Guide 6th Printing
Page 37
... your vehicle, you are having non-warranty work . PROPER MAINTENANCE PRESERVES YOUR WARRANTY If you do not maintain your vehicle properly, Ford may have repairs made under the Federal Emissions Warranty, covered emission failures caused by the U.S. To have to deny you are equivalent... emissions control systems may choose to use replacement parts that have been certified by properly installed Ford parts or non-Ford parts that are not equivalent to Ford parts, your service receipts and to keep accurate records of emissions control devices or systems can be sure they ...
... your vehicle, you are having non-warranty work . PROPER MAINTENANCE PRESERVES YOUR WARRANTY If you do not maintain your vehicle properly, Ford may have repairs made under the Federal Emissions Warranty, covered emission failures caused by the U.S. To have to deny you are equivalent... emissions control systems may choose to use replacement parts that have been certified by properly installed Ford parts or non-Ford parts that are not equivalent to Ford parts, your service receipts and to keep accurate records of emissions control devices or systems can be sure they ...
Warranty Guide 6th Printing
Page 39
... needs, including reimbursement for complete details about Ford ESP coverage. 33 When you purchase Ford ESP, you purchase (such as: alternative transportation and coverage for certain maintenance and wear items; Ford ESP service contracts are several Ford ESP plans available in various time, distance ...and deductible combinations. You may purchase Ford ESP from any Ford Motor Company dealer or visit our website at Ford-ESP.com. and • extended ...
... needs, including reimbursement for complete details about Ford ESP coverage. 33 When you purchase Ford ESP, you purchase (such as: alternative transportation and coverage for certain maintenance and wear items; Ford ESP service contracts are several Ford ESP plans available in various time, distance ...and deductible combinations. You may purchase Ford ESP from any Ford Motor Company dealer or visit our website at Ford-ESP.com. and • extended ...
Warranty Guide 6th Printing
Page 42
...'s Package (17L) may be extended beyond its limitations or if it's GVWR exceeds the weight limitations, then the New Vehicle Limited Warranty is voided, any Ford Extended Service Plan (ESP) contract is voided, applicable Emissions warranties may be voided, and the vehicle modifier may NOT be considered the vehicle "manufacturer" for Emissions...
...'s Package (17L) may be extended beyond its limitations or if it's GVWR exceeds the weight limitations, then the New Vehicle Limited Warranty is voided, any Ford Extended Service Plan (ESP) contract is voided, applicable Emissions warranties may be voided, and the vehicle modifier may NOT be considered the vehicle "manufacturer" for Emissions...