Roadside Assistance Card 1st Printing
Page 2
...-start it happens. Just make the call and we 'll bring the gas to modify or discontinue Roadside Assistance at any time. Ford Motor Company reserves the right to you . Of course you don't know why. Know your vehicle's mileage and specific location. Tire...and F-350 Series and larger medium/heavy trucks provided by Safe Driver Motor Club. Know your vehicle's mileage and specific location. This is the customer's responsibility. For further details, call . Roadside Assistance will be there. • Warranty Towing • Non-warranty Towing • Collision Towing ...
...-start it happens. Just make the call and we 'll bring the gas to modify or discontinue Roadside Assistance at any time. Ford Motor Company reserves the right to you . Of course you don't know why. Know your vehicle's mileage and specific location. Tire...and F-350 Series and larger medium/heavy trucks provided by Safe Driver Motor Club. Know your vehicle's mileage and specific location. This is the customer's responsibility. For further details, call . Roadside Assistance will be there. • Warranty Towing • Non-warranty Towing • Collision Towing ...
Warranty Guide 6th Printing
Page 3
... or Service Advisor at the dealership level, please contact the Ford Customer Relationship Center. Box 2000 Oakville, Ontario L6J 5E4 1-800-565-3673 (FORD) www.ford.ca In Puerto Rico and Virgin Islands: Ford International Business Development, Inc. Customer Relationship Center P.O. In the United States: Ford Motor Company Customer Relationship Center P.O. If you have questions or concerns about...
... or Service Advisor at the dealership level, please contact the Ford Customer Relationship Center. Box 2000 Oakville, Ontario L6J 5E4 1-800-565-3673 (FORD) www.ford.ca In Puerto Rico and Virgin Islands: Ford International Business Development, Inc. Customer Relationship Center P.O. In the United States: Ford Motor Company Customer Relationship Center P.O. If you have questions or concerns about...
Warranty Guide 6th Printing
Page 5
Table of Contents 1. IMPORTANT INFORMATION YOU SHOULD KNOW If You Need Customer Assistance Know When Your Warranty Begins Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? IN ADDITION ...Roadside ...Service Assistance (United States, Puerto Rico, And U.S. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES What Is Covered? THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2011-MODEL VEHICLE Limitations And Disclaimers What Is Covered? FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES What Is Covered? Virgin Islands) 5. What Is Not Covered? 6. What...
Table of Contents 1. IMPORTANT INFORMATION YOU SHOULD KNOW If You Need Customer Assistance Know When Your Warranty Begins Check Your Vehicle Maintain Your Vehicle Properly Who Pays For Warranty Repairs? IN ADDITION ...Roadside ...Service Assistance (United States, Puerto Rico, And U.S. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES What Is Covered? THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2011-MODEL VEHICLE Limitations And Disclaimers What Is Covered? FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES What Is Covered? Virgin Islands) 5. What Is Not Covered? 6. What...
Warranty Guide 6th Printing
Page 7
...service. If you bought a previously owned 2011-model vehicle, you need to be taken to another Ford Motor Company dealership authorized for further explanation ...you to return to it prior to your 2011-model car or light truck. Ford Motor Company provides the Emissions Defect Warranties and Emissions ... which cover your vehicle for warranty repairs. Introduction Ford Motor Company and your selling dealer would like you...the vehicle may also take your selling dealer thank you , then contact the Customer Relationship Center at 1-800-392-3673. Please ask the vehicle modifier for a...
...service. If you bought a previously owned 2011-model vehicle, you need to be taken to another Ford Motor Company dealership authorized for further explanation ...you to return to it prior to your 2011-model car or light truck. Ford Motor Company provides the Emissions Defect Warranties and Emissions ... which cover your vehicle for warranty repairs. Introduction Ford Motor Company and your selling dealer would like you...the vehicle may also take your selling dealer thank you , then contact the Customer Relationship Center at 1-800-392-3673. Please ask the vehicle modifier for a...
Warranty Guide 6th Printing
Page 8
...scheduled maintenance is first put into service (for your dealership within one week. Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is important in allowing your vehicle to assist you receive your vehicle, notify your vehicle. at the ...metal, upholstery, or other appearance items. But occasionally something may slip past us, and a customer may use - In addition, if you may find that the materials used meet Ford engineering specifications. KNOW WHEN YOUR WARRANTY BEGINS Your Warranty Start Date is the day you see Better...
...scheduled maintenance is first put into service (for your dealership within one week. Important information you should know IF YOU NEED CUSTOMER ASSISTANCE Your Ford Motor Company dealer is important in allowing your vehicle to assist you receive your vehicle, notify your vehicle. at the ...metal, upholstery, or other appearance items. But occasionally something may slip past us, and a customer may use - In addition, if you may find that the materials used meet Ford engineering specifications. KNOW WHEN YOUR WARRANTY BEGINS Your Warranty Start Date is the day you see Better...
Warranty Guide 6th Printing
Page 10
.... In some cases, however, you may have warranty coverage when you do have to pay the servicing Ford dealer in the United States or U.S. Ford Motor Company dealer for additional customer assistance reference information. 4 Federalized Territories, or Canada. If you meet either of its dealers in a ...happens, be sure to your vehicle if: • it was originally sold or leased by Ford Motor Company or one of these two requirements, you travel with this document to www.Ford.com for warranty refund consideration. Refer to a U.S. Federalized Territory for a repair that is ...
.... In some cases, however, you may have warranty coverage when you do have to pay the servicing Ford dealer in the United States or U.S. Ford Motor Company dealer for additional customer assistance reference information. 4 Federalized Territories, or Canada. If you meet either of its dealers in a ...happens, be sure to your vehicle if: • it was originally sold or leased by Ford Motor Company or one of these two requirements, you travel with this document to www.Ford.com for warranty refund consideration. Refer to a U.S. Federalized Territory for a repair that is ...
Warranty Guide 6th Printing
Page 18
...collision or objects striking the vehicle (including driving through water deep enough to cause water to be covered by a Ford Qualified Vehicle Modifier, your 2011-model Expedition EL Limousine for details of the vehicle, such a driving over curbs, overloading, racing or using contaminated... or improper fuel/fluids • customer-applied chemicals or accidental spills • driving through a car wash) • theft, vandalism, or...
...collision or objects striking the vehicle (including driving through water deep enough to cause water to be covered by a Ford Qualified Vehicle Modifier, your 2011-model Expedition EL Limousine for details of the vehicle, such a driving over curbs, overloading, racing or using contaminated... or improper fuel/fluids • customer-applied chemicals or accidental spills • driving through a car wash) • theft, vandalism, or...
Warranty Guide 6th Printing
Page 22
..., call 1-800-241-3673, 24 hours a day, 365 days a year. Ford will cover towing to Roadside Assistance benefits. diesel) • Jump starts • Lock-out assistance (replacement key cost is customer responsibility) • Winching (vehicle must be towed because a covered repair has failed... during the warranty coverage period, Ford will pay the tow charge under the other warranty. If you are driving a daily...
..., call 1-800-241-3673, 24 hours a day, 365 days a year. Ford will cover towing to Roadside Assistance benefits. diesel) • Jump starts • Lock-out assistance (replacement key cost is customer responsibility) • Winching (vehicle must be towed because a covered repair has failed... during the warranty coverage period, Ford will pay the tow charge under the other warranty. If you are driving a daily...
Warranty Guide 6th Printing
Page 31
... covering maintenance on your vehicle is your emission control system PERFORMANCE WARRANTY. The warranty repairs should also be aware that Ford Motor Company may contact the Ford Customer Relationship Center at 1-800-392-3673 (FORD) or the California Air Resources Board at: State of California Air Resources Board Mobile Source Operations Division P.O. You are...
... covering maintenance on your vehicle is your emission control system PERFORMANCE WARRANTY. The warranty repairs should also be aware that Ford Motor Company may contact the Ford Customer Relationship Center at 1-800-392-3673 (FORD) or the California Air Resources Board at: State of California Air Resources Board Mobile Source Operations Division P.O. You are...
Warranty Guide 6th Printing
Page 37
...If you use replacement parts that have been certified by the U.S. Environmental Protection Agency (EPA). CUSTOMER ASSISTANCE If you are equivalent to use genuine Ford replacement parts. If you may jeopardize your emissions warranty coverage. The maintenance, replacement, or repair...to keep accurate records of a warranty matter, see Customer Assistance, on properly maintaining and using Ford replacement parts or EPA certified parts without voiding your vehicle's emissions control systems may have followed Ford's instructions on the inside front cover, and Better Business...
...If you use replacement parts that have been certified by the U.S. Environmental Protection Agency (EPA). CUSTOMER ASSISTANCE If you are equivalent to use genuine Ford replacement parts. If you may jeopardize your emissions warranty coverage. The maintenance, replacement, or repair...to keep accurate records of a warranty matter, see Customer Assistance, on properly maintaining and using Ford replacement parts or EPA certified parts without voiding your vehicle's emissions control systems may have followed Ford's instructions on the inside front cover, and Better Business...
Warranty Guide 6th Printing
Page 40
...dealer. During mediation, a representative of the BBB will need to be requested by calling the Ford Motor Company Customer Relationship Center at any steps you choose to accept the BBB AUTO LINE decision, Ford must abide by the decision, but should you have already taken to try to request a program... application. A Customer Claim Form will be scheduled so that will contact both you file your warranty concerns, and...
...dealer. During mediation, a representative of the BBB will need to be requested by calling the Ford Motor Company Customer Relationship Center at any steps you choose to accept the BBB AUTO LINE decision, Ford must abide by the decision, but should you have already taken to try to request a program... application. A Customer Claim Form will be scheduled so that will contact both you file your warranty concerns, and...
Warranty Guide 6th Printing
Page 41
... the purchase price, under certain circumstances. sometimes called lemon laws - In addition, Ford urges ambulance manufacturers to receive a replacement vehicle or a refund of the Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book (and pertinent supplements). State warranty enforcement laws These state... temperatures, fuel overpressurization, and the risk of fuel expulsion and fires. Such use also voids the Ford Bumper to : Ford Motor Company Customer Relationship Center P.O. 11. The laws vary from state to state. Box 6248 Dearborn, MI 48126 12.
... the purchase price, under certain circumstances. sometimes called lemon laws - In addition, Ford urges ambulance manufacturers to receive a replacement vehicle or a refund of the Ford Incomplete Vehicle Manual and the Ford Truck Body Builders Layout Book (and pertinent supplements). State warranty enforcement laws These state... temperatures, fuel overpressurization, and the risk of fuel expulsion and fires. Such use also voids the Ford Bumper to : Ford Motor Company Customer Relationship Center P.O. 11. The laws vary from state to state. Box 6248 Dearborn, MI 48126 12.
Tire Warranty 2nd Printing
Page 15
... date of manufacture will pay the difference in Section 7. Owner is not provided, the D.O.T. (Tire Identification Number) date of purchase. If the customer accepts a higher-priced replacement tire, the customer will be used. If satisfactory proof-of service. Owner is also responsible for tire rotation, alignment, towing, road service, valve stems and...
... date of manufacture will pay the difference in Section 7. Owner is not provided, the D.O.T. (Tire Identification Number) date of purchase. If the customer accepts a higher-priced replacement tire, the customer will be used. If satisfactory proof-of service. Owner is also responsible for tire rotation, alignment, towing, road service, valve stems and...
Tire Warranty 2nd Printing
Page 16
... for any reason local service or information is not available, call : 1-800-847-3349. In the United States, call Continental/General Tire brand toll-free Customer Relations number. In Canada, call: 1-800-461-1776 or use the Continental or General brand Internet Address: www.continentaltire.com or www.generaltire.com. 7.
... for any reason local service or information is not available, call : 1-800-847-3349. In the United States, call Continental/General Tire brand toll-free Customer Relations number. In Canada, call: 1-800-461-1776 or use the Continental or General brand Internet Address: www.continentaltire.com or www.generaltire.com. 7.
Tire Warranty 2nd Printing
Page 22
... • FIRST CONTACT THE NEAREST GOODYEAR or DUNLOP RETAILER • IF ADDITIONAL ASSISTANCE IS REQUIRED: UNITED STATES: Call (800) 321-2136 Customer Assistance Center Department 728 1144 East Market St. Consumers should not rely soley on the appearance of the tire, but should be aware of ...minimum depth. TIRE SERVICE LIFE Tires are designed and built to remove the tire. Akron, Ohio 44316-0001 CANADA: Call (800) 387-3288 Customer Assistance Centre 450 Kipling Avenue Toronto, Ontario M8Z 5E1 20 The serviceability of a tire over time is a function of excellent service. For maximum ...
... • FIRST CONTACT THE NEAREST GOODYEAR or DUNLOP RETAILER • IF ADDITIONAL ASSISTANCE IS REQUIRED: UNITED STATES: Call (800) 321-2136 Customer Assistance Center Department 728 1144 East Market St. Consumers should not rely soley on the appearance of the tire, but should be aware of ...minimum depth. TIRE SERVICE LIFE Tires are designed and built to remove the tire. Akron, Ohio 44316-0001 CANADA: Call (800) 387-3288 Customer Assistance Centre 450 Kipling Avenue Toronto, Ontario M8Z 5E1 20 The serviceability of a tire over time is a function of excellent service. For maximum ...
Tire Warranty 2nd Printing
Page 51
... by improper storage; 49 If no proof of purchase is worn off. UNIROYAL OFFERS THIS TREAD PUNCTURE REPLACEMENT PLAN SOLELY AS A CONVENIENCE TO ITS CUSTOMERS. Flat spotting caused by this limited warranty for 6 years from date of purchase or until the first 2/32nds of an inch (1.6 mm) of the original...
... by improper storage; 49 If no proof of purchase is worn off. UNIROYAL OFFERS THIS TREAD PUNCTURE REPLACEMENT PLAN SOLELY AS A CONVENIENCE TO ITS CUSTOMERS. Flat spotting caused by this limited warranty for 6 years from date of purchase or until the first 2/32nds of an inch (1.6 mm) of the original...
Tire Warranty 2nd Printing
Page 62
... inspection for tire wear is true for temporary use of vehicle control leading to the vehicle requirements. Your tires should be put on the rear. CUSTOMIZATION OF TIRES, WHEELS, OR SUSPENSION ON SUVS AND LIGHT TRUCKS Due to their size, weight and higher center of gravity, vehicles such as truing, whitewall...
... inspection for tire wear is true for temporary use of vehicle control leading to the vehicle requirements. Your tires should be put on the rear. CUSTOMIZATION OF TIRES, WHEELS, OR SUSPENSION ON SUVS AND LIGHT TRUCKS Due to their size, weight and higher center of gravity, vehicles such as truing, whitewall...
Driving Your SUV or Truck 1st Printing
Page 16
... code and the last four numbers represent the week and year the tire was built. After 2000 the numbers go to contact customers if a tire defect requires a recall. 16 2011 Four Wheel Drive (4wd) Supplement, 1st Printing USA (fus) DOT Tire Identification Number for traceability. For example, 2501 means the 25th week...
... code and the last four numbers represent the week and year the tire was built. After 2000 the numbers go to contact customers if a tire defect requires a recall. 16 2011 Four Wheel Drive (4wd) Supplement, 1st Printing USA (fus) DOT Tire Identification Number for traceability. For example, 2501 means the 25th week...
Diesel Maintenance Tips Customer Letter 1st Printing
Page 1
...The DEF tank should be refilled at temperatures below indicates that the customer has read and understands the information above: ____ Customer Name __ _____ Vehicle Identification Number (VIN) _____ Dealership Representative Customer Signature Effective 01-20-10, Version 5 Take Care of Motorcraft... be maintained at the mileage or equivalent hour intervals specified by the vehicle's message center and maintenance schedule. If a non-Ford product (e.g. Ford 6.7L Power Stroke® Diesel Operating, Maintenance & Care Tips Vehicle Service Oil and Filter1, 2 Fuel Filter Change (both...
...The DEF tank should be refilled at temperatures below indicates that the customer has read and understands the information above: ____ Customer Name __ _____ Vehicle Identification Number (VIN) _____ Dealership Representative Customer Signature Effective 01-20-10, Version 5 Take Care of Motorcraft... be maintained at the mileage or equivalent hour intervals specified by the vehicle's message center and maintenance schedule. If a non-Ford product (e.g. Ford 6.7L Power Stroke® Diesel Operating, Maintenance & Care Tips Vehicle Service Oil and Filter1, 2 Fuel Filter Change (both...
Diesel Supplement 5th Printing
Page 17
... information. RUNNING OUT OF DEF (DIESEL EXHAUST FLUID) If your Owner's Guide for help in the Owner's Guide for more information. 17 2011 Diesel (eco) Supplement, 5th Printing USA (fus) Normal vehicle operation will enter into a speed limited mode and can be jump started using... the same procedure as a gasoline engine. See the Customer Assistance chapter in finding a retailer that sells DEF. Contact roadside assistance for the proper method of jump starting procedure and refer to your ...
... information. RUNNING OUT OF DEF (DIESEL EXHAUST FLUID) If your Owner's Guide for help in the Owner's Guide for more information. 17 2011 Diesel (eco) Supplement, 5th Printing USA (fus) Normal vehicle operation will enter into a speed limited mode and can be jump started using... the same procedure as a gasoline engine. See the Customer Assistance chapter in finding a retailer that sells DEF. Contact roadside assistance for the proper method of jump starting procedure and refer to your ...