Warranty Guide 6th Printing
Page 5
...? 3. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES What Is Covered? What Is Not Covered? 1 2 2 2 2 2 3 4 5 5 8 12 16 16 17 20 21 22 26 29 THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2011-MODEL VEHICLE Limitations And Disclaimers What Is Covered? Virgin Islands) 5. FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES What Is Covered? What Is Not Covered? 6. INTRODUCTION...
...? 3. CALIFORNIA REQUIREMENTS FOR EMISSIONS WARRANTIES What Is Covered? What Is Not Covered? 1 2 2 2 2 2 3 4 5 5 8 12 16 16 17 20 21 22 26 29 THE NEW VEHICLE LIMITED WARRANTY FOR YOUR 2011-MODEL VEHICLE Limitations And Disclaimers What Is Covered? Virgin Islands) 5. FEDERAL REQUIREMENTS FOR EMISSIONS WARRANTIES What Is Covered? What Is Not Covered? 6. INTRODUCTION...
Warranty Guide 6th Printing
Page 7
... the New Vehicle Limited Warranty. Certain warranty repairs require special training though, so not all warranty repairs. If a particular dealership cannot assist you are authorized to another Ford Motor ... Noise Emissions Warranty which applies only to another dealer. If you bought a previously owned 2011-model vehicle, you , then contact the Customer Relationship Center at 1-800-392-3673. ...begins with the Fleet Crown Police Package Option, refer to your vehicle to medium/heavy duty trucks over 10,000 pounds Gross Vehicle Weight Rating (pages 17-32). 1 This booklet...
... the New Vehicle Limited Warranty. Certain warranty repairs require special training though, so not all warranty repairs. If a particular dealership cannot assist you are authorized to another Ford Motor ... Noise Emissions Warranty which applies only to another dealer. If you bought a previously owned 2011-model vehicle, you , then contact the Customer Relationship Center at 1-800-392-3673. ...begins with the Fleet Crown Police Package Option, refer to your vehicle to medium/heavy duty trucks over 10,000 pounds Gross Vehicle Weight Rating (pages 17-32). 1 This booklet...
Warranty Guide 6th Printing
Page 8
...and a Scheduled Maintenance Guide which indicate the scheduled maintenance required for example, as 2 Failure to make sure that the materials used meet Ford engineering specifications. KNOW WHEN YOUR WARRANTY BEGINS Your Warranty Start Date is important in allowing your dealership within one week. Please follow the ...procedures outlined on the front page of the BBB AUTO LINE program. For details, see any damage to comply with all of your new vehicle or the day it is performed and that all your vehicle. If you see Better Business Bureau (BBB) AUTO LINE program,...
...and a Scheduled Maintenance Guide which indicate the scheduled maintenance required for example, as 2 Failure to make sure that the materials used meet Ford engineering specifications. KNOW WHEN YOUR WARRANTY BEGINS Your Warranty Start Date is important in allowing your dealership within one week. Please follow the ...procedures outlined on the front page of the BBB AUTO LINE program. For details, see any damage to comply with all of your new vehicle or the day it is performed and that all your vehicle. If you see Better Business Bureau (BBB) AUTO LINE program,...
Warranty Guide 6th Printing
Page 10
.... If you do have to save the paid repair order or invoice. You should present this happens, be sure to pay the servicing Ford dealer in the United States or U.S. Federalized Territory for a repair that is covered under the U.S. or • it was originally sold or... leased by Ford Motor Company or one of these two requirements, you meet either of its dealers in a foreign country or U.S. The New Vehicle Limited Warranty and the Emissions Warranties described in the United States, U.S.
.... If you do have to save the paid repair order or invoice. You should present this happens, be sure to pay the servicing Ford dealer in the United States or U.S. Federalized Territory for a repair that is covered under the U.S. or • it was originally sold or... leased by Ford Motor Company or one of these two requirements, you meet either of its dealers in a foreign country or U.S. The New Vehicle Limited Warranty and the Emissions Warranties described in the United States, U.S.
Warranty Guide 6th Printing
Page 11
The New Vehicle Limited Warranty for it any other owners of these warranties, you maintain copies of these warranties. Ford and its dealers also reserve the right to provide post-warranty repairs, conduct recalls, or extend the warranty coverage period for ... a particular vehicle or vehicle population in no way obligates Ford to provide similar accommodations to assume for your Owner Guide and Scheduled Maintenance Guide. Ford does not assume or authorize anyone to other obligation or liability in your 2011-model vehicle LIMITATIONS AND DISCLAIMERS All of the warranties in ...
The New Vehicle Limited Warranty for it any other owners of these warranties, you maintain copies of these warranties. Ford and its dealers also reserve the right to provide post-warranty repairs, conduct recalls, or extend the warranty coverage period for ... a particular vehicle or vehicle population in no way obligates Ford to provide similar accommodations to assume for your Owner Guide and Scheduled Maintenance Guide. Ford does not assume or authorize anyone to other obligation or liability in your 2011-model vehicle LIMITATIONS AND DISCLAIMERS All of the warranties in ...
Warranty Guide 6th Printing
Page 13
...regarding their enforceability and interpretation are required to submit your warranty dispute to you purchased your dispute - Some states do not allow Ford to limit how long an implied warranty lasts or to exclude or limit incidental or consequential damages, so the limitation and exclusions described...program. You may not apply to the BBB AUTO LINE before exercising any rights or seeking remedies under the NEW VEHICLE LIMITED WARRANTY also applies to resolve your Ford vehicle. To the extent permitted by the Magnuson-Moss Warranty Act or the applicable state ''Lemon Law,'' ...
...regarding their enforceability and interpretation are required to submit your warranty dispute to you purchased your dispute - Some states do not allow Ford to limit how long an implied warranty lasts or to exclude or limit incidental or consequential damages, so the limitation and exclusions described...program. You may not apply to the BBB AUTO LINE before exercising any rights or seeking remedies under the NEW VEHICLE LIMITED WARRANTY also applies to resolve your Ford vehicle. To the extent permitted by the Magnuson-Moss Warranty Act or the applicable state ''Lemon Law,'' ...
Warranty Guide 6th Printing
Page 14
...measures: • years in service • miles driven The measure that occurs first determines how long your Ford vehicle is Not Covered? (pages 12-15) WHAT IS COVERED? Your NEW VEHICLE LIMITED WARRANTY gives you drive more than 36,000 miles before three years elapse. You may have ...ends at 36,000 miles. For example: Your Bumper to state. Please refer to the description of your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty. In that vary from state to Bumper Coverage lasts for more specific information. For more details on coverage, see...
...measures: • years in service • miles driven The measure that occurs first determines how long your Ford vehicle is Not Covered? (pages 12-15) WHAT IS COVERED? Your NEW VEHICLE LIMITED WARRANTY gives you drive more than 36,000 miles before three years elapse. You may have ...ends at 36,000 miles. For example: Your Bumper to state. Please refer to the description of your warranty coverage provided by Ford Motor Company under the New Vehicle Limited Warranty. In that vary from state to Bumper Coverage lasts for more specific information. For more details on coverage, see...
Warranty Guide 6th Printing
Page 15
...warranty. This exclusive remedy shall not be deemed to have failed its authorized dealers are authorized by Ford, at other parts that are not covered by this reason, Ford provides the New Vehicle Limited Warranty in order to remedy any , shall in no event exceed the cost of...on your vehicle that result in factory supplied material or workmanship for 100% of correcting manufacturing defects as Ford, through its authorized dealers, is defect free. The New Vehicle Limited Warranty covers tire defects in vehicle part malfunction or failure during the applicable coverage period due ...
...warranty. This exclusive remedy shall not be deemed to have failed its authorized dealers are authorized by Ford, at other parts that are not covered by this reason, Ford provides the New Vehicle Limited Warranty in order to remedy any , shall in no event exceed the cost of...on your vehicle that result in factory supplied material or workmanship for 100% of correcting manufacturing defects as Ford, through its authorized dealers, is defect free. The New Vehicle Limited Warranty covers tire defects in vehicle part malfunction or failure during the applicable coverage period due ...
Warranty Guide 6th Printing
Page 16
...service center for a repair covered by the New Vehicle Limited Warranty, you may authorize another brand and/or model to substitute for refund consideration. Normal tire wear or damage is not covered. See page 15 for wear or other than Ford dealer facilities. Tire replacements under warranty will... Company dealership for the original brand and model, even if still available. In certain instances, Ford may extend beyond the New Vehicle Limited Warranty coverage. The extended coverage applies to the Engine: all internal lubricated parts, cylinder block, cylinder heads, electrical ...
...service center for a repair covered by the New Vehicle Limited Warranty, you may authorize another brand and/or model to substitute for refund consideration. Normal tire wear or damage is not covered. See page 15 for wear or other than Ford dealer facilities. Tire replacements under warranty will... Company dealership for the original brand and model, even if still available. In certain instances, Ford may extend beyond the New Vehicle Limited Warranty coverage. The extended coverage applies to the Engine: all internal lubricated parts, cylinder block, cylinder heads, electrical ...
Warranty Guide 6th Printing
Page 18
Expedition Limousine Limited Warranty If you took delivery of the Ford Limousine Limited Warranty. Refer to the warranty addendum card that was given to you when you have purchased or leased a 2011-model Expedition EL (equipped with the 17L Builder's Package) converted into the engine • misuse of the...8226; driving through water deep enough to cause water to be covered by a Ford Qualified Vehicle Modifier, your 2011-model Expedition EL Limousine for details of your Expedition EL is in addition to the New Vehicle Limited Warranty. See page 36 for three years or 100,000 miles, ...
Expedition Limousine Limited Warranty If you took delivery of the Ford Limousine Limited Warranty. Refer to the warranty addendum card that was given to you when you have purchased or leased a 2011-model Expedition EL (equipped with the 17L Builder's Package) converted into the engine • misuse of the...8226; driving through water deep enough to cause water to be covered by a Ford Qualified Vehicle Modifier, your 2011-model Expedition EL Limousine for details of your Expedition EL is in addition to the New Vehicle Limited Warranty. See page 36 for three years or 100,000 miles, ...
Warranty Guide 6th Printing
Page 19
Damage Caused by Alteration or Modification The New Vehicle Limited Warranty does not cover any part (Ford or non-Ford) designed for the first 12 months in service, regardless of Ford Motor Company, if the installed part fails or causes a Ford part to fail. Examples include, but are on ... by : • alterations or modifications of the vehicle, including the body, chassis, or components, after the vehicle leaves the control of Ford Motor Company • tampering with the vehicle, tampering with the emissions systems or with the other parts that affect these systems (for example,...
Damage Caused by Alteration or Modification The New Vehicle Limited Warranty does not cover any part (Ford or non-Ford) designed for the first 12 months in service, regardless of Ford Motor Company, if the installed part fails or causes a Ford part to fail. Examples include, but are on ... by : • alterations or modifications of the vehicle, including the body, chassis, or components, after the vehicle leaves the control of Ford Motor Company • tampering with the vehicle, tampering with the emissions systems or with the other parts that affect these systems (for example,...
Warranty Guide 6th Printing
Page 20
Some examples of maintenance and normal wear are responsible for these items. See your vehicle is Ford policy nonetheless to maintain the vehicle; You, as insertion of foreign objects, fluid spillage • unauthorized modification to normal wear and tear... therefore not entitled to a warranty related repair, replacement or adjustment, it is equipped with SYNC, the New Vehicle Limited Warranty does not cover repairs under certain conditions. Maintenance/Wear The New Vehicle Limited Warranty does not cover: (1) parts and labor needed to provide certain maintenance items, when necessary...
Some examples of maintenance and normal wear are responsible for these items. See your vehicle is Ford policy nonetheless to maintain the vehicle; You, as insertion of foreign objects, fluid spillage • unauthorized modification to normal wear and tear... therefore not entitled to a warranty related repair, replacement or adjustment, it is equipped with SYNC, the New Vehicle Limited Warranty does not cover repairs under certain conditions. Maintenance/Wear The New Vehicle Limited Warranty does not cover: (1) parts and labor needed to provide certain maintenance items, when necessary...
Warranty Guide 6th Printing
Page 21
... mileage cannot be a total loss by the external antenna, viruses or other Ford or Mercury vehicles that are not equipped with the Ford Ambulance Prep Package, see important information about ambulance conversions (page 35) 15 This will void the New Vehicle Limited Warranty • vehicles that have been determined to be determined •...
... mileage cannot be a total loss by the external antenna, viruses or other Ford or Mercury vehicles that are not equipped with the Ford Ambulance Prep Package, see important information about ambulance conversions (page 35) 15 This will void the New Vehicle Limited Warranty • vehicles that have been determined to be determined •...
Warranty Guide 6th Printing
Page 22
...(UNITED STATES, PUERTO RICO, AND U.S. If you need towing beyond the five years or 60,000 miles (whichever occurs first) period, Ford can arrange roadside assistance and charge your selling dealership if within 100 feet of a paved or county-maintained road) The Roadside Assistance Program ...is covered by another Ford warranty. For emergency roadside assistance, call 1-800-241-3673, 24 hours a day, 365 days a year. VIRGIN ISLANDS) Your vehicle is separate from the New Vehicle Limited Warranty.
...(UNITED STATES, PUERTO RICO, AND U.S. If you need towing beyond the five years or 60,000 miles (whichever occurs first) period, Ford can arrange roadside assistance and charge your selling dealership if within 100 feet of a paved or county-maintained road) The Roadside Assistance Program ...is covered by another Ford warranty. For emergency roadside assistance, call 1-800-241-3673, 24 hours a day, 365 days a year. VIRGIN ISLANDS) Your vehicle is separate from the New Vehicle Limited Warranty.
Warranty Guide 6th Printing
Page 29
... of persons. This extended warranty coverage applies if your 2011-model vehicle. California, Connecticut, Maine, Maryland, Massachusetts, New Mexico, Oregon, Rhode Island, and Vermont. - California, Maine, and Pennsylvania. Light Heavy-Duty Diesel Engine Vehicles (over 8,500 pounds GVWR up to...Covered? (page 29) EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES Your Warranty Rights and Obligations The California Air Resources Board and Ford Motor Company are pleased to 10,000 pounds GVWR designed primarily for California PZEV Emission Warranty Coverage California Partial Zero Emission...
... of persons. This extended warranty coverage applies if your 2011-model vehicle. California, Connecticut, Maine, Maryland, Massachusetts, New Mexico, Oregon, Rhode Island, and Vermont. - California, Maine, and Pennsylvania. Light Heavy-Duty Diesel Engine Vehicles (over 8,500 pounds GVWR up to...Covered? (page 29) EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES Your Warranty Rights and Obligations The California Air Resources Board and Ford Motor Company are pleased to 10,000 pounds GVWR designed primarily for California PZEV Emission Warranty Coverage California Partial Zero Emission...
Warranty Guide 6th Printing
Page 39
..., distance and deductible combinations. coverage for towing and rental vehicles. You may purchase Ford ESP from any Ford Motor Company dealer or visit our website at Ford-ESP.com. Ford Extended Service Plan MORE PROTECTION FOR YOUR VEHICLE You can get additional protection for your... Bumper to Bumper Warranty expires. and • extended protection after your new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). This information is tailored to change. There are backed by a network of -mind protection throughout...
..., distance and deductible combinations. coverage for towing and rental vehicles. You may purchase Ford ESP from any Ford Motor Company dealer or visit our website at Ford-ESP.com. Ford Extended Service Plan MORE PROTECTION FOR YOUR VEHICLE You can get additional protection for your... Bumper to Bumper Warranty expires. and • extended protection after your new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). This information is tailored to change. There are backed by a network of -mind protection throughout...
Warranty Guide 6th Printing
Page 40
... BBB will be completed, signed, and returned to the BBB along with the BBB. An arbitration hearing will contact both you and Ford Motor Company to explore options for settlement of the Customer Assistance section, you choose to request a program application. You are usually decided...accepted decision as well. mediation and arbitration. The arbitrator will review the claim for your name and address, general information about your new vehicle, information about your dealer. The BBB AUTO LINE program consists of ownership. You will need to resolve them. A Customer Claim...
... BBB will be completed, signed, and returned to the BBB along with the BBB. An arbitration hearing will contact both you and Ford Motor Company to explore options for settlement of the Customer Assistance section, you choose to request a program application. You are usually decided...accepted decision as well. mediation and arbitration. The arbitrator will review the claim for your name and address, general information about your new vehicle, information about your dealer. The BBB AUTO LINE program consists of ownership. You will need to resolve them. A Customer Claim...
Warranty Guide 6th Printing
Page 42
... the Limousine Builder's Package (17L) may NOT be extended beyond its limitations or if it's GVWR exceeds the weight limitations, then the New Vehicle Limited Warranty is voided, any Ford Extended Service Plan (ESP) contract is voided, applicable Emissions warranties may be voided, and the vehicle modifier may determine whether the vehicle...
... the Limousine Builder's Package (17L) may NOT be extended beyond its limitations or if it's GVWR exceeds the weight limitations, then the New Vehicle Limited Warranty is voided, any Ford Extended Service Plan (ESP) contract is voided, applicable Emissions warranties may be voided, and the vehicle modifier may determine whether the vehicle...
Tire Warranty 2nd Printing
Page 1
Tire Warranty Guide Contents: New Vehicle Limited Warranty BFGoodrichா Continental and General Goodyear and Dunlop Hankook Kumho Maxxisா Michelinா Pirelli Uniroyalா Tire Safety Information 1 2 8 15 21 25 29 35 44 48 53
Tire Warranty Guide Contents: New Vehicle Limited Warranty BFGoodrichா Continental and General Goodyear and Dunlop Hankook Kumho Maxxisா Michelinா Pirelli Uniroyalா Tire Safety Information 1 2 8 15 21 25 29 35 44 48 53
Tire Warranty 2nd Printing
Page 3
... tire defects in which 1 If you go to a tire service center for a repair covered by the New Vehicle Limited Warranty, you with a request to publish. In certain instances, Ford may be charged a prorated amount for wear or other charges. Tire replacements under warranty will be replaced on...or workmanship for 100% of labor costs and on a pro rata adjustment basis for parts. (See the reimbursement schedule below). Ford, Lincoln, and Mercury New Vehicle Limited Warranty: One or more separate warranties apply to tires on your paid invoice detailing the nature of the charges to ...
... tire defects in which 1 If you go to a tire service center for a repair covered by the New Vehicle Limited Warranty, you with a request to publish. In certain instances, Ford may be charged a prorated amount for wear or other charges. Tire replacements under warranty will be replaced on...or workmanship for 100% of labor costs and on a pro rata adjustment basis for parts. (See the reimbursement schedule below). Ford, Lincoln, and Mercury New Vehicle Limited Warranty: One or more separate warranties apply to tires on your paid invoice detailing the nature of the charges to ...